Ratings based on 386 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff very friendly and very accommodating.

Posted Mar 4, 2015
Pros: rooms and staff
Cons: nothing
Location: Mall of America
Impressed with the staff and they helped me with my luggage. I also left a razor plug in in the room and they very nice and sent it to me.
3 out of 5
Recommended
for Everyone
by A verified traveler

Under Construction - Needs Some Care to Rooms

Posted Jan 2, 2015
Pros: The location was good and there was little noise from other guests.
Cons: Possibly more upkeep in the rooms. Broken fixtures in kitchen and bathroom.
Hotel under construction and we weren't aware until we got there. Check-in was a bit chaotic. The girl was taking care of two guests at once. The room was fairly clean, however, I wasn't impressed with dirty linens on the table and some broken fixtures. There was a problem with the heat. We had to turn the heat up to 75 in the living area to warm up the bedroom and living area was still chilly. The rooms were well insulated for sound and there were no complaints about noise. The breakfast was set up in the hallway by the check in desk. Seating was arranged in three guest rooms down the hall. The breakfast was not as pictured on the web which may be due to the makeshift setup. There was very little I could eat and so I settled on making my own in the room kitchen. The pool was clean and well kept. Parking was limited at times.
Comment from Hotel Management
Jan 6, 2015 by Que, Hotel Management
Thank you for taking the time to comment on your experience at our hotel. I apologize for the inconsistencies you noted. Please be assured we make every attempt to provide clean and comfortable accommodations for all of our guests. I have passed along your comments to the appropriate managers in hopes of avoiding similar situations in the future. Once our renovations are complete, I invite you come see our new look. Thank you for staying with us.
3 out of 5
Recommended
for Families
by A verified travelerfrom Ottawa

Okay

Posted Jan 1, 2015
Pros: Location to the mall.
Cons: Breakfast was not the best.
Location: Mall of America.
Decent Hotel, complimentary stew was being served when we arrived in the evening which was a nice touch. The person who checked us in was great and upgraded us to a 2 room suite as I didn't realize the fee for a pet was $75 a night (a little on the high side) to make up for the situation. I checked Expedia and the fee was shown under additional fees so my bad.
Comment from Hotel Management
Jan 5, 2015 by Que, Hotel Management
Thank you for taking the time to comment about your most recent stay with us. Your feedback is crucial to our success and allows for us to continously improve the accommodations we provide. For clarification, the $75 pet fee is a one-time fee which covers the entire stay. Feel free to contact us if you have any further questions or concerns. Thank you for staying with us.
3 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 18, 2014 on Hotels.com
The hotel was a little out dated for the money i paid and the last morning i was there they had have my floor typed off with crime scene type and then after i was leaving the car next to mine got all there rims and tires stolen but other then that the hotel was alright but i dont sat its 4.5 starts maybe it was in 2001
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Definitely would stay there again.

Posted Nov 11, 2014
Pros: Wanted a suite with separate bedroom.
Cons: The chlorine levels in the hot tub seemed high, irritating to eyes and breathing, it was fine in swimming pool but hot tub seemed off.
Location: Close to shopping, Mall of America, IKA, Bloomington Mall and great restaurants nearby.
Nice hotel, good location, good price, clean, and best FREE continental breakfast in my books!
5 out of 5
Recommended
for Getaway With Friends
by Davidfrom Minnesota

Great Free Breakfast! Good Value overall.

Posted Nov 10, 2014 on Hotels.com
Great value. Is it the most immaculate place in Bloomington? No. But it does a great job for the price. Friendly staff, clean, good parking, and terrific free breakfast. It's actually a small buffet that had pancakes, sausage, eggs, make your own waffles, pastries, cereal, bagels, bread/toast, fruit, juice, milk, coffee... etc. Very nice for a free breakfast.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Northern Wisconsin

Great location if going to the Mall of America.

Posted Nov 7, 2014
Pros: Loved the breakfast buffet and the friendly staff.
Location: Mall of America with many activities - shopping, mini golf, game room, many dinner/lunch choices, theater and more. Too much to do in a weekend.
Easy to find. Very friendly staff. Clean room that were well equipped for light meals. Would definitely stay there again.
5 out of 5
Recommended
for Families
by Annefrom Balsam Lake, WI

Great stay!

Posted Nov 6, 2014 on Hotels.com
Wonderful! Our whole family loves this hotel.
5 out of 5
Recommended
for Families
by A verified traveler

Family trip to Minneapolis

Posted Nov 5, 2014 on Hotels.com
Really enjoyed our stay there,the breakfast service is great and the food choices are much better that most! Definitely will plan to stay here again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Henderson, NV

Nice hotel, friendly staff!

Posted Nov 4, 2014
Location: Mall of America, Indoor water park at Radisson, IKEA, easy access to the light rail which will take you just about anywhere.
I've stayed at this hotel twice now, and would not hesitate to stay there again. Extremely close to the Mall of America and Indoor Water Park at the Raddison. The hotel offers a full breakfast in the morning, and free shuttle service to the Mall and airport every hour. Hotel staff was friendly and made you feel at home. I've worked in the hotel industry for over 15 years and this particular Residence Inn went above and beyond with a personal touch.