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I am here to get a passport at the government building across the street. They graciously offered to let me stay in the room until 3 PM when checkout is noon.
Thomas
Stayed 1 night in Jan 2024
Response from Stuart M. on Jan 19, 2024
Thank you Thomas. I am glad we were able to accommodate the late check out. Safe travels!
Everything was fine except the room smelled like cat pee BAD!!
Holly
Stayed 1 night in Nov 2023
Response from Stuart M. on Nov 30, 2023
Thank you for taking the time to bring this to our attention. I sincerely apologize for the smell in your room. I will have our housekeeping team investigate and make appropriate corrections so this doesn't occur in the future.
The small amount of time I spent IN the hotel was comfortable, clean, staff were VERY friendly/professional and the lobby area was cozy with friendly wait staff! I’d stay there again.
Josh
Stayed 1 night in Nov 2023
Response from Stuart M. on Nov 28, 2023
Thank you Josh! We are so proud of our team and appreciate you taking the time to recognize them.
Shower head was broken—one setting (power wash). No safety grid in the shower. Tiny sink area and hardly any counter space. Staff were nice, but had to ask three times for extra towels.
Thomas
Stayed 2 nights in Oct 2023
Response from Stuart M. on Oct 5, 2023
Thank you for staying with us and the feedback on the room. We will address the shower immediately.
In town for a couple of sporting events. Hotel conveniently located right between Twins, Timberwolves and Vikings stadiums. Great place to park, stay and walk to events. Awesome hotel
Paul
Stayed 1 night in Sep 2023
Response from Stuart M on Sep 26, 2023
So happy you enjoyed your stay. We have a great location for sporting events.
Finding the parking was confusing, but once found the parking is very convenient being connected to the hotel!
Megan
Stayed 1 night in Sep 2023
Response from Stuart M on Sep 24, 2023
Thank you Megan for the review. The entrance to the parking is two city blocks away from the front door and this does cause some confusion, but there are elevators directly to your floor from the parking garage and your room key provides in-and-out access to make it convenient. So happy you enjoyed your stay after that.
6/10 Okay
Nancee
Business traveler
Sep 17, 2023
Liked: Property conditions & facilities
Room was fine/nice but I expected top-notch service and a stellar room from a high-end hotel. Other than the fancy wallpaper, it was close to ordinary.
Nancee
Stayed 1 night in Sep 2023
Response from Stuart M. on Sep 19, 2023
Hello Nancee,Thank you for the feedback. We always strive for excellence and I am sorry that we did not meet your expectations. We hope you will give us another chance in the future.
Only 1 chair in the room. Small sink and outdated bathroom. Noisy door
Chung Huei
Stayed 3 nights in Aug 2023
Response from Stuart M. on Aug 18, 2023
Thank you for the honest feedback, we will check into the noisy door and will take the bathroom and chair comments into account for our next renovation.
Hotel was awesome! Friendly staff, very clean and quiet.
Suggestions would be to have more signage tied to exiting underground parking. Longer shower curtain to prevent water on floor.
Accessibility room- tub was slippery so need to resolve that issue.
Overall we were all pleased with our stay.
Diane
Stayed 1 night in Aug 2023
Response from Stuart M on Aug 13, 2023
Thank you Diane. Great suggestions, we will check into them. Hope to see you again soon.
Love the area and staff are amazing. Only complaint is that a microwave would be nice to have. Other than that, room was very comfortable!
Aaron
Stayed 3 nights in May 2023
Response from Stuart M. on May 30, 2023
Thank you Aaron for the review. We do have microwaves available on each floor by the vending machine, however, not in each room. I am so happy to hear that our team took care of you.
The room was clean, the mattress was a bit saggy for our taste and the bar food was subpar. The hotel was nice and quiet.
Valarie
Stayed 1 night in Apr 2023
Response from ChadJ on Apr 25, 2023
Thank you for the feedback. We will address the concerns you noted.
10/10 Excellent
Joseph
Apr 15, 2023
Joseph
Stayed 1 night in Apr 2023
Response from Stuart M. on Apr 17, 2023
We appreciate you staying with us and thank you for the review!
10/10 Excellent
Kevin
Apr 10, 2023
Kevin
Stayed 1 night in Apr 2023
Response from Stuart M. on May 11, 2023
Thank you for staying with us, we hope to see you again soon.
2/10 Terrible
Alyssa
Traveled with group, Business traveler
Apr 4, 2023
Liked: Cleanliness
Our room had a very musty smell to it. We also ate dinner at the hotel. Our food and service was HORRIBLE!!!! Chicken was raw and one of the guest in my party got food poisoning WOULD NOT recommend.