Ratings based on 224 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby Laura from Pickering, Ontario, Canada
Wonderful experience.Posted Feb 25, 2014
Pros: Clean and modern but a historic motif. Good location. Great price on expedia
Cons: Free Breakfast Buffet.
Location: Near the University. This was important as that is why we came to Minneapolis-The 2014 Big Ten Woman's Swimming Championships.
This is a fantastic Hotel. Clean, comfortable and friendly. It has a nice feeling. We especially enjoyed the buffet breakfast at the Hotel Restaurant. Staff were lovely. Great stay.
by A verified traveler
Great Hotel. But was over charged multiple times.Posted Feb 9, 2014
Love this Hotel. We come here for our kidsto have a small bday party every once in a while. The small water park, ice skating and arcade is perfect for a small or large group to enjoy themselves. This last visit was great except for a couple things that I find difficult to except. 1. When checking in the Hotel staff told me with my booking on line I had 5 passes to the waterpark that came with my room. I didn't remember choosing that option, but she insisted and I told her I would only need 4 for the kids. Come to find out on my bill left under my door in the AM, no, they were not included. So when I checked out I explained to a different staff memeber and she explained the wording must have been confusing for me when the other staff said they "came with" the room. Fine, what ever. So, she was nice enough to take the cost off ($40+tax) then I see a $56 charge from the Bar that wasn't mine. She took that off. When I got home and checked my account I found 2 more charges pending in other increments. When I called she said those were holds on my account for the passes and bar tabs. THAT I DIDN'T AUTHORIZE nor were told about at check in. Never had this type if experience from any hotel, let alone a 5 star Hotel. Most likely won't go back.
for Everyoneby A verified traveler
Reasonable Hotel; Not So Reasonable FoodPosted Jan 24, 2014
Pros: Location and history (it used to be a train depot).
Cons: The food. The food was "ok" but didn't warrant the $30 - $40 price tags per meal. Breakfast was $18 for a $8 meal in other places. Way overpriced.
Location: It's right off downtown (blocks away from the center of the city). There are restaurants, shops and the light rail (to Mall of America) nearby.
Nice building with cool history, however: the bed was rock-hard, as were the pillows. The room I was assigned was "disabled accessible" and had no tub. Showers in the morning resulted in the entire bathroom floor becoming a soaking wet, slippery hazard. No minibar. TV was HD but only had analog channels, so it was virtually unwatchable due to graininess. Aside from that, it was warm, cozy, decorated nicely, and the "easy" chair was comfortable.
for Familiesby emily from iowa
Posted Jan 3, 2014
Location: Only three blocks from the train station so we had easy transportation to the mall of America
We stayed over New Years and loved the experience. The water park was very fun for my 7 yr old daughter and the ice skating rink was a great time for all of us. There was so much to do and the hotel was one of the nicest I have stayed in.
Recommendedby A verified traveler
Posted Dec 3, 2013 on Hotels.com
The mattress needs to be replaced. I woke up with a back ach, the pillows were great.
Recommendedby Autry Beamon from Minneapolis, MN
Excellent place for my 60th birthday celebration.Posted Nov 20, 2013 on Hotels.com
It was great. I would highly recommend the hotel, staff, food, and highly professional staff
for Personal Eventby A verified traveler
Weekend StayPosted Nov 19, 2013 on Hotels.com
The rooms were comfortable with great services for electronic devices. The free Internet connection worked without a hitch. Restaurant was very good and reasonably priced. Location is very good, easy to get to and leave. Parking was easy.
for Everyoneby picky traveler from Willmar, MN
Posted Nov 18, 2013
Pros: the staff was very courteous. the hotel rooms were very clean. The food and service in the Stone Arch bar was excellent.
Cons: the exit signage in the parking ramp (underground) could be improved.
for Familiesby Liane
Posted Nov 13, 2013 on Hotels.com
for Everyoneby A verified traveler
Quiet. Comfortable. Good food and bar atmosphere .Posted Nov 10, 2013
Location: Metrodome. Go Vikings