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Reviews of Home2 Suites by Hilton Miramar FT. Lauderdale

3 out of 5
Home2 Suites by Hilton Miramar FT. Lauderdale
2800 SW 149th Ave, Miramar, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1002 reviews" "
Rating 8 - Good. 286 out of 1002 reviews" "
Rating 6 - Okay. 134 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daneill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rebecca on Mar 20, 2024
Thank you so much for your rating and hope to see you again.

2/10 Terrible

Jade

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the room and let them know we had 2 dogs. When we got there to check in after driving 16 hours they told us we had to pay an additional $150 for our dogs. The inside of the rooms looked nothing like the pictures. I’ve stayed in much more modern hotels for half the price. The staff was very rude.
Stayed 3 nights in Sep 2023
Response from AGM on Mar 15, 2024
Although we are a pet friendly hotel, we do charge a fee.for that amenity. You can find that information in Expedia under Policies. We apologize that this was not to your liking and we did adjust the charge.

10/10 Excellent

SHANITA L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!
Stayed 1 night in Feb 2024
Response from AGM on Mar 7, 2024
Thank you for responding! We are pleased you enjoyed our hospitality and hope we can be of service again in the near future.

4/10 Poor

Fedline

Disliked: Cleanliness, amenities
This hotel has fell off. My room looked as if it were never cleaned. I understand not changing sheets if staying less than 5days, but changing out the towels, taking the trash out and wiping down the room wouldn’t have been all that bad to do. I will never stay here again.
Stayed 2 nights in Mar 2024
Response from AGM on Mar 7, 2024
We apologize that your stay was not to your liking. We will use your comments to train the staff in order to improve our service. We take cleanliness very serious and will investigate to see where we failed.

10/10 Excellent

SHANITA L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was perfect! Clean, safe, quiet, close to main attractions and provided great amenities within the king suite! This hotel has been saved as our favorite when visiting Miramar/Hollywood.😁
Stayed 2 nights in Feb 2024
Response from AGM on Mar 7, 2024
Thank you so much for rating your stay and the kind words. We look forward to your return.

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, geeat service.
Stayed 1 night in Feb 2024
Response from AGM on Mar 7, 2024
Thank you for rating your stay. We hope we can be of service again.

4/10 Poor

Carolina

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was noisy, pillows uncomfortable, limited toilet paper, lotion, soap, towels, etc
Stayed 6 nights in Feb 2024
Response from AGM on Feb 18, 2024
Let me start by apologizing for the inconvenience you encountered. We will use your comments as a resource to improve our service. Did you ask anyone to replenish those items that you were low on?

8/10 Good

Ryun

Traveled with partner
Liked: Property conditions & facilities
The bed was so comfortable… Had a problem with the shower water not getting hot at all had to take a cold shower room wasn’t really clean
Stayed 3 nights in Jan 2024
Response from Rebecca on Feb 8, 2024
Thank you so much for your kind words and we are happy you were comfortable while staying with us. We apologize for the cold water and we will make sure our maintenance person is aware. We hope we can make it up to you in the near future.

10/10 Excellent

Danica

Traveled with family and small children
Liked: Amenities, property conditions & facilities
The staff at the front desk was helpful due to the app not working for the keyless access. Friendly and professional
Stayed 1 night in Feb 2024
Response from Rebecca on Feb 8, 2024
Thank you so much for your kind words and we are happy that you chose to stay with us at Home 2 Suites. We cannot wait to see you again.

8/10 Good

James

Stayed 1 night in Jan 2024
Response from AGM on Mar 20, 2024
Thank you for responding and rating your stay.

4/10 Poor

IIzhem

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty and very unaccommodating.
Stayed 2 nights in Jan 2024
Response from AGM on Jan 17, 2024
Thank you for responding. We apologize that the room did not meet your expectations. We will be renovating the rooms this year. We invite you back after the renovation so you can experience the difference.

2/10 Terrible

Tahkia

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Dec 2023
Response from AGM on Jan 17, 2024
Thank you for rating your stay. If you would like to provide further feedback, we would love to hear from you.

8/10 Good

Elvis

Liked: Cleanliness, staff & service
The highway is very noisy,especially early in the morning.
Stayed 5 nights in Dec 2023
Response from AGM on Jan 17, 2024
We thank you for taking the time to respond to the survey. We apologize for the highway noise. We realize how disconcerting this can be particularly in the morning.

10/10 Excellent

Jorge

Stayed 1 night in Dec 2023
Response from Rebecca on Feb 8, 2024
Thank you so much for your rating and we are glad you enjoyed your stay here with us. We cannot wait to see you again.

10/10 Excellent

Ryan

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay (8 nights) with our two young daughters and the cat too. The staff were all Very helpful and friendly. Good breakfast too. Would definitely recommend and we will stay again.
Stayed 8 nights in Dec 2023
Response from AGM on Jan 17, 2024
Thank you so much for responding and for the kind words. We look forward to your next visit

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Jan 17, 2024
Thank you for rating your stay. We are pleased that you enjoyed our hospitality.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scarlet allowed me early check in great service
Stayed 4 nights in Dec 2023
Response from AGM on Jan 17, 2024
We thank you for responding. We take pride in the service we provide. We hope your future travels brings you back to us.

10/10 Excellent

Henry

Stayed 1 night in Dec 2023
Response from AGM on Jan 17, 2024
Thanks for rating your stay. We are pleased you enjoyed the hospitality and hope to be of service again.

8/10 Good

Ragena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
Staff was amazing wish the bathroom door shut properly. Pullout couch bed super uncomfortable springs kept poking my daughter.
Stayed 2 nights in Dec 2023
Response from AGM on Jan 17, 2024
Thank you for responding, We apologize you had an issue with the bathroom door and sofabed, Thank you for the kind words concerning the staff. We hope to see you again soon.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked us in was very nice.
Stayed 3 nights in Dec 2023
Response from AGM on Jan 17, 2024
Thank you for responding. We are pleased that you enjoyed our hospitality and hope your future travels return you to us.

10/10 Excellent

WASHITA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2023
Response from AGM on Jan 17, 2024
Thank you for rating your stay. We are pleased that you enjoyed our hospitality.

8/10 Good

Margaret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Jan 17, 2024
Thank you for rating your stay!

6/10 Okay

Ronald

Liked: Cleanliness, room comfort
Not again at this Home2
Let me start with all the staff were excellent. Unfortunately I had several occasions to confer with them. They put us in a room that shouldn’t have been used. Missing chairs, table, and very small. Fortunately the second day of four we moved to a much better room. Very little road noise from I-75. It had a desk chair with an arm that had the plastic peeling off. Twice we ran out of hot water in the shower. Very limited choices of tv stations. The problem seemed to be with the upper management and investing in the business. Again the staff couldn’t have been any nicer. They tried to solve any problems they could.
Stayed 4 nights in Nov 2023
Response from Reinhard on Dec 6, 2023
Thank you for your honest feedback. I am truly sorry that your experience was hindered by the conditions of our location and facilities. We have been awaiting chair parts for a long time and recently replaced 40 arm rests. Our accessible rooms don't typically have an office chair, however we installed some after receiving this notice. With regard to the hot water, we do our best to troubleshoot the issue. It is often difficult to isolate which shower valve is causing the issue as the cold water tends to affect multiple units. I am thankful that our staff was able to provide you comfort during your stay and do their best to resolve the issues.

2/10 Terrible

Adrianna

Stayed 3 nights in Nov 2023
Response from AGM on Jan 17, 2024
We thank you for taking the time to rate your stay. If you would like to provide further feedback concerning any issues, we would love to hear from you.

10/10 Excellent

Milton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for two weeks awaiting the closing if my house and I was amaze at the great service from the staff, the room was very clean, the kitchen associate was always making sure i found anything i need it. I was very happy with my stay there.
Stayed 14 nights in Oct 2023
Response from Rebecca on Nov 16, 2023
Thank you so much for your kind words. We appreciate you as a guest and we are glad we were able to make your stay wonderful. We cannot wait to see you again in the near future.

8/10 Good

Kemhall

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean save great access to essentials. Excellent staff
Stayed 1 night in Nov 2023
Response from Rebecca on Nov 13, 2023
Thank you so much for your kind words and we are so happy we were able to please you. We hope we get to exceed your expectations in the near future.

10/10 Excellent

Marie Lheila

Beautiful
Stayed 2 nights in Oct 2023
Response from Rebecca on Oct 28, 2023
Thank you so much for your rating and we hope we get to see you again in the near future.

10/10 Excellent

Tiya

Stayed 1 night in Oct 2023
Response from Rebecca on Oct 28, 2023
Thank you so much for your rating and we are glad to have made you happy with us. We cannot wait to see you again.

10/10 Excellent

Robin

Stayed 1 night in Oct 2023
Response from Rebecca on Nov 15, 2023
Thank you so much for your rating and we are glad you enjoyed your stay with us. We hope to see you again in the future real soon.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rebecca on Oct 21, 2023
Thank you so much for your rating and we are glad you enjoyed your stay. We cannot wait to see you again.

10/10 Excellent

Pasquale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Rebecca on Oct 23, 2023
Thank you so much for your rating and we are glad we were able to exceed your expectations. We hope to see you again in the near future.

10/10 Excellent

Melinda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property , whenever we travel, we look to stay in your properties. We love it.
Stayed 1 night in Oct 2023
Response from Rebecca on Oct 28, 2023
Thank you so much for your kind words and we cannot wait to please you again in the near future.

10/10 Excellent

Ivette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very impressed. Comfortable bed, clean room, pleasant staff.
Stayed 1 night in Oct 2023
Response from Rebecca on Oct 12, 2023
We are so happy you enjoyed everything. We cannot wait to see you again so we can exceed your expectations once more.

2/10 Terrible

joanne, dedham

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
black mold on ceiling.Little bugs on kitchen counter .shower was cold early am. Staff accommodating ..moved us to am other room but the room smelled old and musty.
Stayed 9 nights in Oct 2023
Response from Rebecca on Oct 12, 2023
We apologize for everything. Our housekeeping manager will be aware of this so we can address these issues better. We hope you can give us a second chance to make it up to you in the near future.

6/10 Okay

Felix

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything was okay the only issue is that they cannot provide housekeeping on time that maybe you needed we have to advise with one or two days in advance.
Stayed 2 nights in Sep 2023
Response from Rebecca on Sep 28, 2023
Thank you for your review and we are sorry we were not diligent with the housekeeping during your stay with us. Management will be aware so we can work on being better in this department. We hope to make it up to you in the future.

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun time
Had a great time and I will use them again
Stayed 3 nights in Sep 2023
Response from Ashley on Sep 16, 2023
Thank you Mr Jeffrey for Your feedback, It was a pleasure to have you stay with us. We do Hope to have you back home with us.

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Ash on Sep 12, 2023
Thank you for staying with us Ms/Mrs Floyd, we're happy to hear you enjoyed your stay with us. Hope to Have you back home with us very soon Thanks Again.

10/10 Excellent

Evell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and always willing to help. Would definitely come back when visiting the area.
Stayed 3 nights in Sep 2023
Response from Rebecca on Sep 6, 2023
We are so happy we were able to make your stay wonderful and we cannot wait to see you again in the near future.

6/10 Okay

Tuyet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rebecca on Sep 6, 2023
Thank you so much for your rating and we apologize if we could not exceed your expectations. We hope to make it up to you in the near future as you are important to us as a guest.

10/10 Excellent

cantrell

Stayed 1 night in Sep 2023
Response from Rebecca on Sep 24, 2023
Thank you so much for your rating and we are glad you enjoyed your stay. We cannot wait to see you again.

4/10 Poor

roland

Stayed 1 night in Sep 2023
Response from Rebecca on Sep 24, 2023
Thank you so much for your rating and we apologize that we did not exceed your expectations. We hope to make it up to you in the future as you are important to us.

4/10 Poor

Stephanie

Stayed 2 nights in Aug 2023
Response from Rebecca on Sep 21, 2023
Thank you so much for your rating and we apologize that we did not exceed your expectations. We hope to make it up to you in the future as you are important to us as a guest and we appreciate you.

4/10 Poor

Zarina, Lakeville Mn

Liked: Staff & service
Disliked: Cleanliness
Not a bad place to stay
Stayed 2 nights in Aug 2023
Response from Rebecca on Sep 1, 2023
Thank you so much for your review and we apologize that we could not exceed your expectations. We hope to make it up to you in the future.

10/10 Excellent

Corisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rebecca on Sep 1, 2023
Thank you so much for your rating and we are glad you enjoyed your stay. We cannot wait to see you again.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great in general.
Stayed 6 nights in Aug 2023
Response from Rebecca on Aug 27, 2023
Awesome! Thank you for your kind words an we cannot wait to see you again.

10/10 Excellent

MARVIN R

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice. Clean, quiet and sufficient parking.
Stayed 3 nights in Aug 2023
Response from Rebecca on Aug 22, 2023
Thank you so much for your review and we are glad you enjoyed everything. We cannot wait to see you again.

10/10 Excellent

Marissa

Stayed 2 nights in Aug 2023
Response from Rebecca on Sep 1, 2023
Thank you so much for staying with us. We hope we get to please you again in the future.

10/10 Excellent

Fanny

Liked: Property conditions & facilities
Thanks all was ok ✅
Stayed 1 night in Aug 2023
Response from Rebecca on Aug 14, 2023
Thank you so much for your rating. We are glad we were able to please you and we hope we get to exceed your expectations in the near future.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Convenient.
Stayed 3 nights in Jul 2023
Response from Rebecca on Jul 31, 2023
Thank you so much for your review and we are happy that we were able to please you throughout your stay. We cannot wait to see you again.

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the house keeping are amazing
Stayed 2 nights in Jul 2023
Response from Rebecca on Jul 26, 2023
Thank you so much for your review and we are glad the housekeeping provided you with great service. We cannot wait to see you again.