Ratings based on 2 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
2.0 Room cleanliness
2.5 Service & staff
2.5 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from US

Not worth the money spent

Posted Jun 24, 2014
Pros: I like the concept and the theme of the hotel.
Cons: Everything is required improvement.
This hotel is designed with rainforest theme. The concept is very good and attractive. I believe when this hotel first opened, everything is great. As time goes by, in-experience management and staffs with lack of standard maintenance, the facilities deteriorate and no tourists will come back for second visit. The first Chalet room we checked in was horrible. One of the chairs have shown sign of termite damage. The refrigerator is not clean. However, the housekeeping staff is friendly and react quickly to the refrigerator issue. We switched to the second chalet room and was better in shape. The water park and swimming pool condition kept my children from even trying to jump in and have fun with the water. On the bright site, dinner and breakfast were great. The resort tour is good!
3 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Apr 14, 2014 on Hotels.com