Ratings based on 2 Verified Reviews
They paid and stayed. We double-checked.
2.0 Room cleanliness
2.5 Service & staff
2.5 Room comfort
2.5 Hotel condition
They paid and stayed.
by A verified traveler from US
Not worth the money spentPosted Jun 24, 2014
Pros: I like the concept and the theme of the hotel.
Cons: Everything is required improvement.
This hotel is designed with rainforest theme. The concept is very good and attractive. I believe when this hotel first opened, everything is great. As time goes by, in-experience management and staffs with lack of standard maintenance, the facilities deteriorate and no tourists will come back for second visit. The first Chalet room we checked in was horrible. One of the chairs have shown sign of termite damage. The refrigerator is not clean. However, the housekeeping staff is friendly and react quickly to the refrigerator issue. We switched to the second chalet room and was better in shape. The water park and swimming pool condition kept my children from even trying to jump in and have fun with the water. On the bright site, dinner and breakfast were great. The resort tour is good!
for Familiesby A verified traveler
Posted Apr 14, 2014 on Hotels.com