Understaff, in-room dining is relatively slow. We have to wait for at least 1hour plus to get our meal done. Entirely run down, and the garden landscaping seems like no maintenance had been done for quite a while. The water heater is not working. The maintenance team has told me, only one boiler is available, and the hotel is fully booked on the weekend. No point to have a bathtub if the water heater is not working, so no me-time for my wife. Quite disappointed. On the good side, the bellboy is very friendly, and the swimming pool is very spacious.