Ratings based on 28 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
86% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Hotel is overdue for a major renovation

Posted Jun 22, 2014
Pros: The hotel is near the beach.
Cons: The bathroom need renovation and the wall of shower area need resurface.
Staying at the executive floor is disappointing. The room overall cleaniness at this level should be considered as the best maintenance room. But the room I am in is really not keep up to the expectation. The executive lounge is available but lack of frequent attention from staff for drink and snack refill during my stay is obvious. The service and value are not worth it for the price I paid.
5 out of 5
for Everyone
by Lee from Midlands UK

Booked for one night only.

Posted Apr 26, 2014
Pros: As above, fantastic price for 4* hotel, with (standard) delux room,
Cons: We only had less than 24 hours, could have stayed a couple of days for relaxing, nothing in my view for location & price.
Location: N/A
One night stay, standard Delux room, fantastic price for a 4* hotel, good sized room, could not complain about anything, lovley evening meal outside pool area, wished we had stayed for 2 nights, for a little more relax time before, rushing onto Mulu.
3 out of 5
for Everyone
by IS from Kuala Lumpur

Not Applicable

Posted Dec 10, 2013
Pros: Old nothing fancy at this particular time
Cons: Your Front Desk Officer send them for a Course. It helps believe me. And please replace the bed sheet linen for new check in guests.
Location: not applicable
My recent stay was a disappointment. I used to book this hotel time and time again. however last weekend was a full stop and i was thinking in finding a new hotel to stay in the future. Why? Simple. Because they did not changed the bed sheet linen.. and it was so smelly disgusting odor of someone else before you. Their sweat..yucckk! Have some courtesy please change the bed linen for a new checkin customer no matter how fully booked your room. Maybe you are understaffs.. because i saw senior housekeeping employee showing and teaching another employee how to do house keeping things. Again it is not an excuse..every single rooms need to be tidy, clean, neat and free from toxic smells. Front Desk reception staffs are equally not professional. They should know first hand which room is smoking and non smoking. Should a guest requested a non smoking room..he should be directed to a NON smoking room and not otherwise. And you off all people you should know which room has/have air condition NOT functioning. Its 40 degrees outside and you made us unpack and pack again..again NOT easy.
3 out of 5
for Everyone
by Danny from Brunei

This traveler left a rating score only Posted Nov 25, 2013
3 out of 5
by A10G from Brisbane

Posted Oct 16, 2013 on Hotels.com
Everything was OK and comfortable, except it was a windy few days and the windows panes kept banging all night long.
2 out of 5
by Wolfgang from San Jose, Costa Rica

Bad service in general

Posted Oct 9, 2013
Pros: The rooms have a good size and are clean
Cons: Staff needs training
Location: Good location
The hotel lacks staff training. Location is good and rooms are comfortable
4 out of 5
for Everyone
by Phyl from Perth

Great seaside location

Posted Jul 9, 2013
Pros: Location
Cons: Requires a touch up of paint in some areas
Location: Not too far from town, easy to get around.
Very friendly staff who made sure our stay was memorable. Location was great for relaxation. Very easy getting to town with the shuttle bus.
4 out of 5
for Everyone
by Doc from Salt Lake City, UT, USA

very nice

Posted Mar 18, 2013
This was an older but very nice hotel. Quiet location with areas for nice walking. About 3 Km from town but there are shops just next door. Great pool.
5 out of 5
for Business Travelers
by FA


Posted Feb 23, 2013 on Hotels.com
Great deal
1 out of 5
by A verified traveler from Boston

Brown water from shower

Posted Jan 16, 2013
Water in shower was brown Air con didn't work Running water sound coming from toilet all night Value for price depending upon how much willing to sacrifice USA standards for cleanliness