Ratings based on 28 Verified Reviews
They paid and stayed. We double-checked.
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
They paid and stayed.
by A verified traveler
Hotel is overdue for a major renovationPosted Jun 22, 2014
Pros: The hotel is near the beach.
Cons: The bathroom need renovation and the wall of shower area need resurface.
Staying at the executive floor is disappointing. The room overall cleaniness at this level should be considered as the best maintenance room. But the room I am in is really not keep up to the expectation. The executive lounge is available but lack of frequent attention from staff for drink and snack refill during my stay is obvious. The service and value are not worth it for the price I paid.
for Everyoneby Lee from Midlands UK
Booked for one night only.Posted Apr 26, 2014
Pros: As above, fantastic price for 4* hotel, with (standard) delux room,
Cons: We only had less than 24 hours, could have stayed a couple of days for relaxing, nothing in my view for location & price.
One night stay, standard Delux room, fantastic price for a 4* hotel, good sized room, could not complain about anything, lovley evening meal outside pool area, wished we had stayed for 2 nights, for a little more relax time before, rushing onto Mulu.
for Everyoneby IS from Kuala Lumpur
Not ApplicablePosted Dec 10, 2013
Pros: Old nothing fancy at this particular time
Cons: Your Front Desk Officer send them for a Course. It helps believe me. And please replace the bed sheet linen for new check in guests.
Location: not applicable
My recent stay was a disappointment. I used to book this hotel time and time again. however last weekend was a full stop and i was thinking in finding a new hotel to stay in the future. Why? Simple. Because they did not changed the bed sheet linen.. and it was so smelly disgusting odor of someone else before you. Their sweat..yucckk! Have some courtesy please change the bed linen for a new checkin customer no matter how fully booked your room. Maybe you are understaffs.. because i saw senior housekeeping employee showing and teaching another employee how to do house keeping things. Again it is not an excuse..every single rooms need to be tidy, clean, neat and free from toxic smells. Front Desk reception staffs are equally not professional. They should know first hand which room is smoking and non smoking. Should a guest requested a non smoking room..he should be directed to a NON smoking room and not otherwise. And you off all people you should know which room has/have air condition NOT functioning. Its 40 degrees outside and you made us unpack and pack again..again NOT easy.
for Everyoneby Danny from Brunei
Posted Nov 25, 2013
Recommendedby A10G from Brisbane
Posted Oct 16, 2013 on Hotels.com
Everything was OK and comfortable, except it was a windy few days and the windows panes kept banging all night long.
by Wolfgang from San Jose, Costa Rica
Bad service in generalPosted Oct 9, 2013
Pros: The rooms have a good size and are clean
Cons: Staff needs training
Location: Good location
The hotel lacks staff training. Location is good and rooms are comfortable
for Everyoneby Phyl from Perth
Great seaside locationPosted Jul 9, 2013
Cons: Requires a touch up of paint in some areas
Location: Not too far from town, easy to get around.
Very friendly staff who made sure our stay was memorable. Location was great for relaxation. Very easy getting to town with the shuttle bus.
for Everyoneby Doc from Salt Lake City, UT, USA
very nicePosted Mar 18, 2013
This was an older but very nice hotel. Quiet location with areas for nice walking. About 3 Km from town but there are shops just next door. Great pool.
for Business Travelersby FA
nicePosted Feb 23, 2013 on Hotels.com
by A verified traveler from Boston
Brown water from showerPosted Jan 16, 2013
Water in shower was brown Air con didn't work Running water sound coming from toilet all night Value for price depending upon how much willing to sacrifice USA standards for cleanliness