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Miranda, we're delighted that you appreciated the convenient location of Hilton Garden Inn San Diego Old Town Sea World Area. Getting around easily definitely adds to a fantastic stay. Seeing you again soon would be a pleasure.
6/10 Okay
Angelica
Traveled with family and small children
Apr 21, 2024
Breakfast buffet was pricey
Angelica
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Angelica, it's valuable to learn from your feedback and understand you found the breakfast rates to be higher-end. We aim to ensure excellent quality and a wide variety to justify the price. We also offer individual breakfast items as an alternative. We hope you'll consider us in the future so we can offer an improved experience.
Delia, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn San Diego Old Town Sea World Area!
Check in was not up front with me and put me in a room that was a down grade from what I paid. When I booked the room it said no queens were available and I had to pay the higher price for a king, but they put me in a queen bed anyway. When I complained they gave me the choice to go to a room that literally sounds like a helicopter taking off and vibrating the walls. No discount or apologies. They actually smirked when I asked them why the queen and they looked at each other and smiled then told me I didn’t have any other choice because the King bedroom was the noisy one but didn’t explain it to me when checking in. I felt abused and they treated me ignorantly as if I was a jerk for asking. Also, nothing in the reservation did it mention additional $25 for parking but it did show it if you drill down further to property details. I feel Expedia should disclose parking fees when booking.
Troy
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Troy, it's disheartening to hear about the issues you encountered during your stay. We understand you had concerns regarding the room allocation and we extend our sincere apologies for any miscommunication. We also regret to hear that the noise level in the alternative room provided was not up to your satisfaction. Our intention is to provide our guests with utmost comfort and we're sorry it didn't seem this way for you. For any miscommunication regarding additional charges, we do apologize. We appreciate your feedback, and will use it to refine our services for the future.
8/10 Good
Biky
Traveled with family and small children, Traveled with family
Apr 18, 2024
Liked: Cleanliness, staff & service, amenities
Rooms were spacious nice lobby. Bathroom sink was leaking bathroom door handle broke.
Biky
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Biky, thank you for highlighting the openness of the rooms and the appeal of the Hilton Garden Inn San Diego Old Town Sea World Area lobby. We sincerely regret that you encountered some issues with your bathroom. It's paramount to us that we provide a faultless stay and we assure you that such issues are taken seriously and promptly addressed. We hope for another opportunity to provide you with the top-notch experience you deserve.
8/10 Good
Roselyn
Apr 16, 2024
Liked: Staff & service
Roselyn
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Roselyn, we're thrilled to learn that your stay at Hilton Garden Inn San Diego Old Town Sea World Area was satisfying. It'd be lovely to have you back again for another remarkable experience. Thank you for your rating!
Luis, it's wonderful to hear that you appreciated the strategic location of Hilton Garden Inn San Diego Old Town Sea World Area. Your feedback is very valuable to us and we're glad that the proximity to transport options enhanced your stay. We look forward to welcoming you back in the future!
Manuel, thank you for your kind words. We're thrilled to hear you loved your stay at Hilton Garden Inn San Diego Old Town Sea World Area and are already planning your return visit. It's always wonderful to see our guests create wonderful memories here. Looking forward to welcoming you back again soon.
Property was beautiful and worth the money. The front desk staff was not very friendly. Luckily I only had to interact with them on check-in.
Amber
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Amber, we appreciate your constructive review. It's delightful to know you found the Hilton Garden Inn San Diego Old Town Sea World Area aesthetically pleasing and a good value. However, we regret that your check-in experience wasn't up to our usual high standards. We'll be sure to share your feedback with our front desk team members for better future guest experiences. We hope to have another opportunity to improve your impression of our service on your next visit.
Maria, we're thrilled to see that you enjoyed your stay at the Hilton Garden Inn San Diego Old Town Sea World Area. Your rating speaks volumes about your experience! We are looking forward to welcoming you back on your next visit to San Diego. Safe travels!
10/10 Excellent
Heidi
Traveled with family and small children, Traveled with group
quick checkin/out/ Friendly front desk! Clean rooms
Heidi
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
Heidi, thank you for taking the time to share your experience at Hilton Garden Inn San Diego Old Town Sea World Area. We're thrilled to know our speedy check-in and check-out procedures met your needs and our front desk team members lived up to your expectations in providing friendly service. We're also glad you appreciated the cleanliness of our rooms. Your positive comments are greatly appreciated and we're looking forward to welcoming you back in the future.
Pamela, thank you for your feedback! We're delighted to hear you found the layout at Hilton Garden Inn San Diego Old Town Sea World Area to your liking. We strive to create a comfortable and enjoyable environment for all our guests and we're glad we delivered. We look forward to welcoming you back in the future!
We ate at the on-site restaurant and the food was excellent and the server was great!
sherri
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Sherri, we're thrilled to hear that your dining experience at Hilton Garden Inn San Diego Old Town Sea World Area was delightful! It's heartening knowing you appreciated the meals from our on-site restaurant as well as the service from our colleagues. Thank you for your review, we hope to welcome you back soon.
8/10 Good
Micheal
Mar 30, 2024
Micheal
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 20, 2024
Thanks for the 4/5 rating, Micheal!We're happy you had such a lovely stay at Hilton Garden Inn San Diego Old Town Sea World Area! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
Very easy access to the State Park. We walked to the transit center and rode the trolly to the Midway Aircraft Museum.
Colleen
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Colleen, it's delightful to hear that your stay at the Hilton Garden Inn San Diego Old Town Sea World Area was to your satisfaction. We're thrilled that you found it convenient to access the State Park and that you had the opportunity to venture to the Midway Aircraft Museum. We look forward to welcoming you back on your next visit to San Diego.
The staff (especially the front desk staff) were awesome. They greeted each guest with a friendly smile and their full attention.
We were having a family celebration where we were all staying there and they let us visit together in the lobby ( our group was too big to visit
in one of our rooms) which has many seating areas.
Can't recommend this place enough. Rooms were very nice
Conni
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Conni, your wonderful review of the Hilton Garden Inn San Diego Old Town Sea World Area is greatly appreciated. It's heartening to know our front desk team members stood out with their friendly smiles and attention. We are glad your family could gather in our spacious lobby for your celebration. Your high recommendation and comments about our room decor mean the world to us. We can't wait to welcome you back for future family celebrations.
Only stayed one night, and arrived just in time for a drink before Verde Kitchen closed. Didn’t enjoy the surrounding area nor the property as much as we would have liked.
Gustavo
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Gustavo, it's wonderful to hear that you had time for a delightful drink at Verde Kitchen during your short stay at Hilton Garden Inn San Diego Old Town Sea World Area. However, it's regrettable that you didn't get a chance to fully explore and appreciate the local vicinity and our premises. We understand that preferences vary, and we hope to offer you a more satisfactory experience if you decide to visit us again in the future.
4/10 Poor
Freddy
Traveled with family and small children, Traveled with family
Mar 29, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn’t like that my bed mattress was super worn down that’s my wife and I had to sleep in the middle of the bed so we wouldn’t fall off the bed
Freddy
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 30, 2024
Freddy, it's truly disheartening to hear about your experience with the comfort of the bed during your stay. It's of great importance to us that our guests feel rested and at ease. In future visits, please share such matters immediately with our team members so we can take swift action towards improving the situation. We appreciate your feedback and take it seriously in our strive to improve.
The staff was efficiaent and the bartender was friendly. Location was good.
Lisa
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Lisa, it's wonderful to hear you enjoyed your stay at Hilton Garden Inn San Diego Old Town Sea World Area. We appreciate your recognition of our efficient team members and warm-hearted bartender. Our location is indeed a positive feature we're proud of. We look forward to welcoming you back for another enjoyable stay.
8/10 Good
Patrick
Mar 26, 2024
Liked: Cleanliness, staff & service
Needed better parking
Patrick
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Patrick, we appreciate your feedback. At Hilton Garden Inn San Diego Old Town Sea World Area, we continuously strive to improve all aspects of our guests' experience, including parking. Your comment will aid us in evaluating our current arrangement to ensure we meet expectations better in the future. Thank you for choosing us, and we look forward to welcoming you back.
10/10 Excellent
larry
Mar 25, 2024
larry
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 14, 2024
Thank you for the 5 out of 5 rating, Larry!We're thrilled to see how much you enjoyed staying at Hilton Garden Inn San Diego Old Town Sea World Area. We look forward to hosting you again in the near future! Thank you again for sharing.
Always welcoming by the staff, clean rooms.
Walking distance to the restaurant.
Ninfa
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Ninfa, it's delightful to know that you appreciated the cleanliness of your room at Hilton Garden Inn San Diego Old Town Sea World Area. Also, we're pleased that our team members managed to make you feel welcome throughout your stay. We hope you enjoyed the proximity to the restaurants as well. Your glowing feedback is appreciated, and we would love to welcome you back on your next visit to San Diego!
Very nice overall.
The only thing which didn’t like was the fact…
I chose the property as a dog friendly, but in the eating area they only allowed service dog !!!!! Does not make sense, I didn’t try to make a big deal about it , but I wanted others to know it if they intend to dine at the restaurant inside the property!
Soror
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Soror, thank you for your positive feedback about Hilton Garden Inn San Diego Old Town Sea World Area. We're delighted you found our overall offerings to your liking. We appreciate your observation about our pet regulations in communal dining areas. This policy is guided by the San Diego County Health Department as they only allow service dogs in the dining area. Your comment will certainly assist future pet-owning guests. We hope to welcome you back again in the near future.
10/10 Excellent
Alejandra
Mar 13, 2024
Liked: Staff & service
Alejandra
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Alejandra, thank you for your excellent rating of Hilton Garden Inn San Diego Old Town Sea World Area! We're thrilled to know that you had such a wonderful stay with us. Please visit again soon.
Esau, it's great to see your solid rating for Hilton Garden Inn San Diego Old Town Sea World Area. We trust you found your stay satisfactory. We invite you again to enjoy our services. Thank you.
Ralph, it's wonderful to hear that you appreciated the cleanliness at the Hilton Garden Inn San Diego Old Town Sea World Area. We strive to provide a spotless environment for all our guests. Thanks for sharing your positive feedback with us. We hope to accommodate you again in the future.
I love the fact that is at a walkable distance from all the restaurants and shops at Old Town. But what I really love the most was the cleanliness!!
MARIA
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 13, 2024
Maria, it's wonderful that you enjoyed your stay at Hilton Garden Inn San Diego Old Town Sea World Area. We're thrilled that our convenient location close to local restaurants and shops proved beneficial for your visit. Also, your comments about our unwavering standards of cleanliness are greatly appreciated. We look forward to having you return for another delightful experience.
Charity, it's great to hear that you had a satisfying stay at Hilton Garden Inn San Diego Old Town Sea World Area. Thank you for sharing your feedback with us and we hope to welcome you again soon!
Jenna, thank you for choosing Hilton Garden Inn San Diego Old Town Sea World Area. We're thrilled to know your stay with us met your expectations. It's always heartening to receive positive feedback. We look forward to welcoming you back in the future.
Was a quick check in process. Everything was accessible (parking, check in, elevator use, etc). The room was beautiful, wide open, and very clean. We felt comfortable and at home in our room. Thank you again!! I always go HILTON when traveling. They never fail to succeed my expectations of being comfortable for a reasonable price.
Tonia
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Tonia, thank you for your fantastic review! We're thrilled to hear that the check-in process at Hilton Garden Inn San Diego Old Town Sea World Area was swift and everything was easily accessible. We're pleased that you found your room beautiful, spacious, and pristine, aiding in a comfortable and homely atmosphere. We greatly appreciate your continued support and your kind words have exceeded our expectations too! We strive for supreme comfort at a fair value, and it's delightful to know we delivered that. Looking forward to your future stays!
10/10 Excellent
hazem
Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
awesome hotel and the team are amazing and nice people and helpful
this is what we need in places like this ☺️
hazem
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Hazem, it thrills us to read your positive feedback about your recent stay at the Hilton Garden Inn San Diego Old Town Sea World Area. We're pleased to hear that our incredible team provided such excellent service. Your words serve as an affirmation of the hospitality we aspire to deliver. We can't wait to welcome you back on your next journey to San Diego.
Upon arrival we were placed in a room that was not clean; dirty towel on the bathroom floor and bed not made. When I was unable to get anyone on the phone, I went down to the desk and they changed our room, but gave us a smaller room. The staff was present enough and the location and rooms were good, just one bad experience.
Rebecca
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Rebecca, we greatly appreciate your feedback. We regret to hear you encountered issues with your initial room's cleanliness and size. Rest assured, our team takes pride in providing excellent guest experiences, and your feedback will be used to improve our services. It's promising to know that the location and our team members met your expectations. We hope to welcome you back and provide a stay that truly reflects our commitment to guest satisfaction.
Thank you for the perfect rating, Zhengfan!We are very pleased to hear that you had a wonderful stay at Hilton Garden Inn San Diego Old Town Sea World Area. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
It’s a fairly new hotel. Everything is still newish
misfit
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Misfit, thank you for acknowledging the freshness and modernity of Hilton Garden Inn San Diego Old Town Sea World Area. It pleases us to hear from guests like you who appreciate our recently updated facilities. We're looking forward to welcoming you back for another enjoyable stay.
10/10 Excellent
Bianca
Feb 25, 2024
Bianca
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 20, 2024
Bianca, thank you for choosing to stay at the Hilton Garden Inn San Diego Old Town Sea World Area. We're pleased to see that you've had an enjoyable experience with us. We hope to welcome you back in the future for another wonderful visit.
Kristi, we regret to hear about your recent experience. Please accept our apologies for the cleanliness issues and the behavior you perceived from our team members. It's normally our priority to maintain high standards of service and cleanliness. Thank you for your feedback, as we will utilize it to improve. We hope to have the chance to show you a truly satisfying stay in the future.
10/10 Excellent
Herbert
Feb 23, 2024
Herbert
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Herbert, it's wonderful to read that you had a 5-star experience at Hilton Garden Inn San Diego Old Town Sea World Area. We value your feedback and look forward to welcoming you back. Safe travels!
Thanks for the perfect rating, Richard! We can't wait to see you again soon for another amazing experience at Hilton Garden Inn San Diego Old Town Sea World Area.
It was pretty good. Only drawback, paying for parking.
Maria
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Maria, thank you for sharing your feedback. At Hilton Garden Inn San Diego Old Town Sea World Area, we're thrilled you found your stay to be generally enjoyable. We also understand your concerns about the parking fees and appreciate this input as we continually strive to improve guest experiences. We hope to welcome you back in the future.
Kenner, thank you for your stellar rating! The Hilton Garden Inn San Diego Old Town Sea World Area is delighted to hear that your stay with us was pleasurable. We look forward to welcoming you back for another outstanding experience.
2/10 Terrible
Teresa
Traveled with family
Feb 20, 2024
Disliked: Amenities
Front desk is rude, had to request your room to be cleaned the day before you wanted it. The restaurant was great and their staff was excellent.
Teresa
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Teresa, it's disheartening to hear about your experience with our front desk team members. We always strive to provide the highest level of service and it seems we missed the mark during your stay. Your feedback about room housekeeping is noted. However, we're glad to know that you enjoyed the restaurant and found those team members to be excellent. We hope for another opportunity to rectify your impressions in the future.
Thanks for sharing this perfect rating, Yvenson!We're thrilled to hear you enjoyed your stay at Hilton Garden Inn San Diego Old Town Sea World Area! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
Thank you for sharing your feedback, Eldhanna.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
10/10 Excellent
Marisa
Feb 18, 2024
Marisa
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Marisa, thank you for choosing the Hilton Garden Inn San Diego Old Town Sea World Area. We're thrilled to understand your stay exceeded expectations. Looking forward to your next visit.
Staff was very helpful and friendly. The location was very convenient for our visit.
Thank you!
Rosa
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 13, 2024
Rosa, it's wonderful to hear that you found our team members at Hilton Garden Inn San Diego Old Town Sea World Area to be so helpful and friendly. We're equally delighted you enjoyed our convenient location. We appreciate the feedback and look forward to welcoming you back in the future!
Nice hotel close to Old Town. We traveled with our dog and enjoyed our stay!
Stephanie
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Stephanie, it's great to hear that you enjoyed your stay at Hilton Garden Inn San Diego Old Town Sea World Area. It's lovely that the location suited your needs and that your furry friend was part of the trip! We're eager to welcome you all back in the near future.
Hotel is in excellent location close to excellent, entertainment, and restaurants. Staff is polite and attentive.
Adan
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Adan, thank you for the wonderful review! Hilton Garden Inn San Diego Old Town Sea World Area is indeed situated comfortably close to several dining and entertainment options. It's heartening to know that our team members' politeness and attentiveness added positively to your experience. We can't wait to welcome you back again soon.
8/10 Good
Carolyn
Jan 28, 2024
Carolyn
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 30, 2024
We appreciate your lovely rating, Carolyn!The satisfaction of our guests is important to us so we can't wait to see you back again at Hilton Garden Inn San Diego Old Town Sea World Area soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
2/10 Terrible
Jack
Jan 28, 2024
Jack
Stayed 1 night in Jan 2024
Response from Customer Service on Mar 20, 2024
Jack, we see that your experience with us did not meet your expectations, and for that, we sincerely apologize. Thank you for your feedback.