Ratings based on 119 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from California

The Name Holiday Inn is deceptive!

Posted Jul 3, 2014
Pros: Location & parking.
Cons: See our comments about the experience.
We chose this hotel both for proximity of where we needed to be, and went for the Holiday Inn brand recognition. That was a mistake! The phones were not working, and it was late night. We had to use our mobile phones with excessive roaming charges. The next day one phone was working. The following three days again the phone service was not on, and we were given a different excuse each day, and the Reception said they did all they could and it was not their fault. We ended up with a fat roaming charges on our cell phones. Then each day we had to call them to remove the used towels left by the maids in the room when they changed the linen. The coffee machine was not cleaned, and new paper cups not replaced. Each day in the night when we came back late we had to call for the cleanup. It was also obvious from the little scraps of lint or paper on the carpet that there was no clean up. We travel with Expedia a lot and now we need to rethink our choices, because Expedia does not seem to have any quality standards for the properties they select.
3 out of 5
Recommended
for Everyone
by Angela from NB, Canada

Quiet and pleasant.

Posted Jul 1, 2014
Pros: Quiet but restaurants etc within easy walk.
Cons: Cleaning staff should check and set right some minor details : The bulb in the bedside lamp was burnt out and the drape wouldn't close properly. 208.
Location: In a quiet neighbourhood but easily leading to public transport, restaurants etc.
Quiet, clean with very friendly and pleasant staff. It offers a good breakfast to start your day if you so wish.
Comment from Hotel Management
Jul 3, 2014 by GSM, Hotel Management
Thank you for taking the time to complete this review. We appreciate your feedback and take your comments seriously. I will speak with our housekeeping and maintenance departments to address the light bulb and curtain issues in the room. Sorry for those inconveniences. I am glad to hear that the rest of your stay was enjoyable and that our service met your expectations. Thank you again, we hope to see you again soon.
2 out of 5
by A verified traveler

Friendly staff compensate for smelly room

Posted Jun 30, 2014
Terrible odour coming from the carpet. Otherwise very friendly staff made our staff better.
Comment from Hotel Management
Jul 3, 2014 by GSM, Hotel Management
Thank you for your comments. I am please to hear that your concerns were addressed during your stay. We have taken steps to ensure this does not happen again. Thank you and we hope to see you again.
3 out of 5
Recommended
for Couples
by Sparky from Ontario

Stop for sleep.

Posted Jun 21, 2014
Pros: The guy at the front desk was great. Very friendly { If I knew his name, I would mention it.} Smiled at every person he talked to, gave good advice.
Cons: The cleaning staff in the morning, could/should be a lot more quiet. Even with the sign on handle, the cleaning staff is VERY loud. NOT a good morning
Location: Only a one night stay, simply there to relax & get some sleep.
We stopped here just for the night. Found it to be average, the room seemed to be slightly outdated. I have a bad back so the bed was a bit too soft for my liking pillows were also soft and small. If you like soft, you'll be satisfied.
Comment from Hotel Management
Jun 28, 2014 by GSM, Hotel Management
Thank you for taking the time to complete this review. We appreciate your feedback and use your comments to improve where we can.
3 out of 5
by A verified traveler

Suburban basic hotel

Posted Jun 17, 2014
Good for a quick 1 night stopover. Stayed in better Holiday Inn's but overall fine.
Comment from Hotel Management
Jun 25, 2014 by GSM, Hotel Management
Thank you for your comments.
5 out of 5
Recommended
for Everyone
by Mark from Barrie

Great place, location & price.

Posted Jun 16, 2014
Pros: Linens & pillows were great, made me decide to replace mine at home. Tv's good quality and wide channel line-up. Price, Location.
Cons: A hot tub would have been great. An area to lie out and tan would have nice.
Location: Short cab or drive to Port Credit which is a great place to spend the day & night. 1/2 hr to Toronto, 1hr to Niagara. Close to go train, mall, food.
I booked before reading the reviews which turned out to be a good thing because some of the reviews were off putting but this place was the best discount hotel I've stayed in in 20 years of lodging. Pool was big with a good temp, sauna was nice and hot (set the temp and let it heat up while u swim), exercise room had everything you could need including music & tv's, restaurant and bar looked good with a full menu but I didn't have time to eat there. I had a queen room that had two flat screens, one in the bedroom and one in the living area which had a pull out couch and a door to separate the two so the room would be fine for a family looking for some adult privacy if one of the larger 2 bed rooms were not available. Hotel is pet friendly but there was no odour of animals, smoke or carpets that had been cleaned to much as another had suggested (is that possible?). I needed to cancel night #2 with little notice that I had reserved and they were totally fine about that. At that price I couldn't have asked for more.
Comment from Hotel Management
Jun 25, 2014 by GSM, Hotel Management
Thank you very much for taking the time to complete this detailed review. We appreciate your feedback and we are glad to hear that you enjoyed your stay. We certainly hope we will have the pleasure of hosting you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to highway

Posted Jun 15, 2014
Room well organized and cleaned I enjoy a night stay
Comment from Hotel Management
Jun 18, 2014 by GSM, Hotel Management
Thank you for taking the time to comment regarding your stay, we appreciate your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for the price

Posted Jun 12, 2014
Cons: Please clean the bathrooms better. Do the staff need more time so they can get into the nooks & crannies?
The staff were friendly & helpful. The room was OK, it was tired looking. The bathroom cleanliness was OK, it looked like the cleaner just does a quick wipe around the sink area. You can see that the corners hold dirt; it's not spotless. The toilet paper holder had all kinds of dirt & dust around it. The bed was very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice place and location

Posted Jun 11, 2014
our room was nice and clean, it was within walking distance to many restaurants.
Comment from Hotel Management
Jul 8, 2014 by GSM, Hotel Management
Thank you for taking the time to post your comments. We appreciate your feedback and your business. We hope to see you again soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

My review

Posted Jun 9, 2014
Pros: it was in a good location.
Cons: update the bathroom.
Location: next to highway, access to many restaurants.
room is dated, bathroom is very dated. room is clean. pool is clean. front desk staff is not very friendly but it was the night shift when I checked in. would stay again if price was slightly lower.