Ratings based on 96 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montana

Comfort

Posted Jan 13, 2015
Cons: A pool and hot tub inside
Location: We live in Montana and close to Missoula, so we come here a lot. We love to go to see the many new stores that are coming, the Grizzles are great.
We came to Missoula for a training weekend. The staff was always making sure we did not need anything(but not "around"). Our room was a king standard: was clean great sheets, pillow top, down blanket (all DID NOT smell like bleach and had the feel of sand) soft comfort of my home bed. We had our pick of five different pillows. The room had king bed, large bathroom, closet,two night stands, nice size desk, a chair and foot stool along with tv microwave and refrigerator. We had the view of the Grizzles stadium,black foot river, and a wonderful outside area with wooden chairs and fire pits (also made out of wood). We had a HOT breakfast waiting for us every morning: eggs, bacon, waffles(plain and chocolate), fruit, coffee, many juices and the list goes on.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff

Posted Nov 3, 2014
Every person we encountered - from the parking lot attendants, to the front desk staff, to the cleaning crew - were friendly and helpful. Great experience overall.
5 out of 5
Recommended
by Tommyfrom Great Falls, MT

Posted Oct 19, 2014 on Hotels.com
This is a great place to stay in. The staff was very nice and welcoming. Very helpful. Only issue was that some bonehead pulled the fire alarm at 3:30 in the morning
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel next University of Montana

Posted Oct 19, 2014
Pros: Very good
Cons: No
Location: Next university and a market
Very good. The breakfast is very good and the cookies was very delicious.
1 out of 5
Recommended
by Chrisfrom Butte

Poor Service

Posted Oct 19, 2014 on Hotels.com
The room was fine, but I specifically chose this hotel because it had what appeared to be a good fitness center. The clerk when I checked in told me it was open 24 hours, but when I tried to use it around 5 am the next morning, the night shift clerk (who was also the manager on duty) entered the workout room (which was unlocked) to tell me that it didn't open until six AM. No hours were listed on the door, and I told her what the clerk said, but she said I had been misinformed. She then said "well, she is new," which is the same excuse management always uses. She told me I had to leave, but when I refused, she finally acquiesced and just asked me to be quiet. She also offered me a 10% discount, but then reneged on that because I had booked through hotels.com. To top it all off, the TV in the room didn't work, the exercise bike had a broken pedal, and the treadmill didn't work, so I didn't even end up exercising anyway! Choose another hotel by all means.
5 out of 5
Recommended
for Families
by A verified traveler

Great stay in Missoula

Posted Oct 15, 2014 on Hotels.com
Wonderful hotel, recently updated.
5 out of 5
Recommended
for Families
by A verified traveler

Great staff

Posted Oct 12, 2014 on Hotels.com
Only there 1 night. Room was clean and comfortable. Took advantage of free bicycles at hotel to ride along the river. Front desk staff were extremely nice and helpful. Nothing bad to say about this stay.
4 out of 5
Recommended
for Families
by suziefrom missoula

close to campus when moved daughter to college

Posted Aug 27, 2014 on Hotels.com
I was disappointed in lack of hot tub/pool in that the much smaller town of Shelby offers both of these, The continental breakfast was very good and wide variety of offerings
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rehoboth, Ma

One of the best

Posted Aug 23, 2014
We have stayed at a lot of hotels very clean, great view, staff was great! Will stay there anytime we visit Missoula
5 out of 5
Recommended
for Personal Event
by txfrom tx

Oregon Washington trip

Posted Aug 22, 2014 on Hotels.com
Outstanding. The location was great and all elements of the hotel were great. Would definitely recommend and be my 1st choice when I'm back in the area