In-room safe, desk, soundproofing, iron/ironing board

Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
4805 N Reserve St, Missoula, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 466 out of 776 reviews" "
Rating 8 - Good. 224 out of 776 reviews" "
Rating 6 - Okay. 41 out of 776 reviews" "
Rating 4 - Poor. 27 out of 776 reviews" "
Rating 2 - Terrible. 18 out of 776 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024
Response from Courtney on Apr 15, 2024
Thanks

10/10 Excellent

Bradie

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and a great breakfast spread!
Stayed 1 night in Apr 2024
Response from Courtney on Apr 15, 2024
Thanks so much for the great rating and nice comments.

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and well maintained. Beds were comfy! Staff was very friendly and helpful! Would highly recommend!
Stayed 1 night in Apr 2024
Response from Courtney on Apr 15, 2024
Thanks, so glad you enjoyed your stay.

10/10 Excellent

Lise, Kooskia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great staff
Stayed 1 night in Mar 2024
Response from Courtney on Apr 15, 2024
Thanks so much for the great rating. So glad you enjoyed your stay.

8/10 Good

Ruth

Traveled with partner
Liked: Amenities
The staff were helpful.
Stayed 1 night in Mar 2024
Response from Courtney on Apr 1, 2024
Thanks for the feedback. I am glad my staff was helpful.

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds and easy to control the temperature in the room. Breakfast was good, and front desk people were friendly and efficient.
Stayed 1 night in Mar 2024
Response from Courtney on Apr 1, 2024
I am so glad you enjoyed your stay.

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
There is no doubt we will stay in this hotel the next time we are in Missoula, MT.
Stayed 1 night in Mar 2024
Response from Courtney on Apr 15, 2024
YES!! I love it. Thanks so much we would love to have you stay again.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only negative was we tried to get a shuttle from the airport to the hotel. There was no one to pick us up. We had to Uber over.
Stayed 1 night in Mar 2024
Response from Courtney on Apr 1, 2024
So sorry you did not get a shuttle. We use several third party drivers. I will speak to my staff about this. I appreciate the feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quite and staff members were very personable. We will definitely stay there again.
Stayed 1 night in Mar 2024
Response from Courtney on Mar 18, 2024
Thanks so much for the great review and kind comments. I am so glad you enjoyed your stay and we hope to see you again.

8/10 Good

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a one night stopover - beds were comfortable, shower was nice, everything was clean - and complimentary breakfast.
Stayed 1 night in Mar 2024
Response from Courtney on Mar 18, 2024
Thanks for the nice rating. Glad you enjoyed your stay.

10/10 Excellent

Rochelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room didn't get cleaned. we were out all day and house keeping didn't come and clean.
Stayed 2 nights in Mar 2024
Response from Courtney on Mar 15, 2024
Sorry your room did not get serviced. I will address this with my head housekeeper. Hope you enjoyed the rest of it.

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't the quietest and the beds were over comfortable. But it was clean and the staff was great.
Stayed 2 nights in Mar 2024
Response from Courtney on Mar 12, 2024
Thanks for the rating. Sorry you thought hotel was not quiet. Were there any areas of concern with that? I'm glad my staff impressed you.

6/10 Okay

Susan

Stayed 1 night in Mar 2024
Response from Courtney on Apr 1, 2024
Thanks

10/10 Excellent

Amy, Casper

Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The price was great and they allowed dogs. There were dirty water glasses left in the room in the clean wrapped cups.
Stayed 1 night in Mar 2024
Response from Courtney on Mar 12, 2024
Thanks for the great rating. I am so sorry you had dirty cups in your room. I will talk to my head housekeeper immediately. Thanks for letting me know.

10/10 Excellent

Heidi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilets have a bidet! Love that!
Stayed 1 night in Mar 2024
Response from Courtney on Mar 12, 2024
Thanks for the rating. We just have heated seats not a bidet but still a nice treat. Glad you enjoyed.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Courtney on Mar 12, 2024
Thanks for the great rating. Glad you enjoyed your stay.

4/10 Poor

Jenny

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I came here with my two granddaughters promising swimming while we waited for their brother to be born. We got there at 9pm and were told the pool is down for maintenance and would be up the next day. Then the next day it was one more day. Then it was ready and heated up. Except it’s apparently always cold. So cold it’s unusable. What’s the point of providing a pool that’s so cold kids can’t play in it? And the beds are awful and the television channels have nothing for kids in the evening. Why not just say you don’t want kids there? Won’t be back
Stayed 3 nights in Feb 2024
Response from Courtney on Mar 12, 2024
I am so sorry your stay was not enjoyable. I tried to reach out to you last week. I understand your frustrations. We unfortunately have to do the pool cleaning and it just happened during your stay.

10/10 Excellent

Monica

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated toilet seats, water cooler, plenty of outlets and usb plug ins, very clean room.
Stayed 1 night in Feb 2024
Response from Courtney on Mar 12, 2024
So glad you enjoyed the amenities on your stay. We hope to see you again. Thanks for the great rating.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Courtney on Feb 27, 2024
Thanks for the great rating.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Courtney on Feb 19, 2024
Thanks for the great rating

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel & will stay here each time I come back! I was in hospitality management for a decade. This place was clean, friendly staff, large rooms & easy access to the highway to get downtown/UM. The heated toilet seat was a bonus for me! :)
Stayed 1 night in Feb 2024
Response from Courtney on Feb 19, 2024
Thanks for the great rating and wonderful feedback. It sure is nice having those toilet seats. Glad you enjoyed them. We hope to see you again.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very firm, which is usually not the case at Comfort Inn. This led to hip discomfort as I’m a side sleeper. The shower doors in the bathroom need some maintenance. Only one door had a knob and that door was not moveable for some reason. I had to try to open and close moveable shower door with a flat palm, and was only able to get shower door partially closed from inside the shower. Walk-in shower was nice and water pressure was amazing. Otherwise, the room was nice. The door knob to access the pool area needs maintenance. Key card activated light to turn green indicating the door should open, but the door handle would not budge. It took 7 or 8 tries to finally open. Desk clerk said to pull door toward me really hard, and then push the door handle down VERY hard, which eventually worked.
Stayed 1 night in Feb 2024
Response from Courtney on Feb 6, 2024
Thanks so much for the feedback. I take all guests comments seriously. I will let maintenance know about the pool door. We had to make that one door is stationary because the other door kept falling off its track and breaking. I am sorry you found it difficult. When you stay again we will make sure you do not have that room.

10/10 Excellent

Kelly

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Courtney on Jan 16, 2024
Thanks for the great rating. So glad you enjoyed your stay.

10/10 Excellent

Larsen

Traveled with group
Liked: Amenities
it smells really nice. and i really like the heated toilet seat
Stayed 1 night in Jan 2024
Response from Courtney on Jan 16, 2024
Thanks for the great rating. I am glad you enjoyed the smell and amenities.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Courtney on Jan 16, 2024
Thanks for the nice rating.

10/10 Excellent

Lynn

Business traveler
Liked: Staff & service, property conditions & facilities
Everything was great.
Stayed 1 night in Dec 2023
Response from Courtney on Jan 8, 2024
Thanks for the great rating. I am glad you enjoyed your stay.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtney on Feb 6, 2024
Thanks for the great rating. I am so glad you enjoyed your most recent stay with us.

8/10 Good

camilla

Traveled with family
Liked: Cleanliness, staff & service, amenities
employees were very helpful and nice. only thing is the heat in the room could not adjust to higher
Stayed 2 nights in Dec 2023
Response from Courtney on Dec 20, 2023
Glad you enjoyed your. Thanks for the heads about the thermostats.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtney on Dec 20, 2023
Thanks for the great rating.

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
This is my second stay within a month at this hotel. Both times I have been impressed with the front desk staff, and the hotel itself. Clean, spacious, everything works, very comfortable beds, bedding and pillows, and decent sound proofing from hallway noise (I am very sensitive to that!!). Over the past four months, I have stayed in five Missoula hotels, all in the medium price range ($200-$300/night) and this has become my favorite. I plan to check this hotel first for all future Missoula trips.
Stayed 1 night in Dec 2023
Response from Courtney on Dec 20, 2023
Thanks so much. I am so happy you enjoy your stays with us. We would love to have you stay again. You just made my day :)

10/10 Excellent

suzanne

Business traveler, Traveled with family
Well kept, friendly staff
Stayed 4 nights in Dec 2023
Response from Courtney on Dec 15, 2023
Thanks so much for the great review. I am so glad you enjoyed your stay.

10/10 Excellent

Shelby

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming to us and our dog, they made us feel right at home. The hotel was clean and tidy, and there were some nice amenities like a 24 hour pool and even heated toilet seats!
Stayed 1 night in Dec 2023
Response from Courtney on Dec 14, 2023
Thanks so much for the nice review and great rating. My team and I are very happy you enjoyed your stay.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtney on Dec 14, 2023
Thank for the great rating. I am glad you enjoyed your stay.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Nov 2023
Response from Courtney on Nov 29, 2023
Thanks for the great rating. I am so glad you enjoyed your stay. We hope to see you in the future.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Courtney on Nov 20, 2023
Thanks for great review!! I am so glad you enjoyed your stay.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Courtney on Nov 16, 2023
Thanks for the nice rating.

10/10 Excellent

TERRI, BELLINGHAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the large shower stall rather than a bathtub with shower curtain was a huge plus. We had just spent a week in the backwoods hunting and this place was perfect to clean up. The heated toilet seat was an extra bonus! The staff were very pleasant in our interactions. The breakfast buffet was a step above what is usually available.
Stayed 1 night in Nov 2023
Response from Courtney on Nov 10, 2023
Thanks for the great rating. So glad you enjoyed the ammenities.

10/10 Excellent

jeanine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated great staff and great breakfast
Stayed 1 night in Nov 2023
Response from Courtney on Nov 7, 2023
Thanks for much for the great review!! The comments are wonderful. So glad you enjoyed your stay.

10/10 Excellent

Denise

Stayed 1 night in Jun 2023
Response from Courtney on Nov 2, 2023
Thanks for the great rating. I am so glad you enjoyed your stay.

8/10 Good

Sherry, San Diego

Traveled with partner
Liked: Cleanliness, staff & service
We stayed at 2 Comfort Inns on our trip and enjoyed the improvements that are being built in when they renovate....roomy shower stalls rather than cramped tubs, bidet toilet seats, dim lighted toilet to be able to see in the night, racks to put our suitcase on. Good job on the new looks.
Stayed 1 night in Oct 2023
Response from Courtney on Nov 2, 2023
Thanks so much for the nice comments. I am so glad you enjoyed the amenities.

8/10 Good

Lockley J.

Heated toilet seats!
Stayed 1 night in Aug 2023
Response from Courtney on Nov 2, 2023
LOL they are a great addition. Nice little surprise. Glad you enjoyed your stay.

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Oct 2023
Response from Courtney on Oct 16, 2023
Thanks for the great rating. I am glad you enjoyed your stay.

10/10 Excellent

Svitlana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, great bathroom, the toilet seat is heated and light up , so cool:) first time ever I slept without my own blanket because the sheets were super clean like new!!! Very happy we choose this hotel, also the breakfast was very good specially the French toasts.
Stayed 2 nights in Sep 2023
Response from Courtney on Oct 16, 2023
So glad you enjoyed the hotel and its amenities. The toilet seats have been a delight for many. Who knew? LOL We hope to see you again.

10/10 Excellent

Richard, Libby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay!!
Stayed 1 night in Oct 2023
Response from Courtney on Oct 13, 2023
Thanks for the great rating. Glad you enjoyed your stay.

10/10 Excellent

Twyla

Stayed 1 night in Oct 2023
Response from Courtney on Oct 13, 2023
Thanks for the great rating.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being on the top floor. Loved the shower with the decent sized corner shelf. The rooms are a great size. The lack of towel racks inthe bathroom was odd. You need to add INSP and Newsmax to the channel options.
Stayed 1 night in Oct 2023
Response from Courtney on Oct 13, 2023
Thanks for the great rating

10/10 Excellent

Annja Maria, Finleyville

Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautifully maintained- staff is kind and a pleasure - pool area was very nice-hot tub was a perfect temperature
Stayed 4 nights in Oct 2023
Response from Courtney on Oct 13, 2023
Thanks for the great rating.

10/10 Excellent

Zac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Oct 2023
Response from Courtney on Oct 13, 2023
Thanks for the great rating.

10/10 Excellent

Lisa, Kennewick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean, great staff and comfortable. The only thing that needed attention was the shower floor. It could use a good scrub. Room 403. Everything else was very clean.
Stayed 2 nights in Oct 2023
Response from Courtney on Oct 4, 2023
I am glad you enjoyed your stay. Thanks for letting me know about the bathroom. It has been addressed. I take all guest feedback seriously.

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Courtney on Nov 2, 2023
Thanks for the great rating. Glad you enjoyed your stay.