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Reviews of Hilton Garden Inn Missoula

3 out of 5
Hilton Garden Inn Missoula
3720 N Reserve St, Missoula, MT

Reviews

8.4

Very Good

Rating 10 - Excellent. 502 out of 1000 reviews" "
Rating 8 - Good. 290 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent made our stay very inviting!
Stayed 1 night in Apr 2024

10/10 Excellent

Stanley, Parsippany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kaely

Liked: Staff & service, property conditions & facilities
So good
Stayed 1 night in Mar 2024

10/10 Excellent

rade

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Prices were decent.
Stayed 2 nights in Jan 2024

6/10 Okay

vijayant

Disliked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

kellee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Konstantin, Van Nuys

Stayed 9 nights in Feb 2024

4/10 Poor

Eric

Traveled with partner
Disliked: Cleanliness
The bedding was stained, the floor was dirty, and had barely been vacuumed, the shower curtain was stained, and we were charged a ridiculous amount of money for a three night stay. Last stay at any Hilton.
Stayed 3 nights in Feb 2024

10/10 Excellent

JASON

Stayed 1 night in Feb 2024

10/10 Excellent

Jose Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Barb

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the free hot tea and coffee down stairs. The Desk gal was friendly and helpful. The cleaning crewmen were friendly. The room would get warm enough, wifi was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

Mari

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful, quiet property in a convenient location
Stayed 2 nights in Dec 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super clean and very friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

richard p

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convient
Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great !
Stayed 1 night in Dec 2023

10/10 Excellent

thomas

Stayed 1 night in Nov 2023

10/10 Excellent

Pete

Stayed 1 night in Nov 2023

2/10 Terrible

Michael B

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Check in time was at 3:00 PM. We arrived at 3:30, and the room was not ready. We had to leave and come back later to get our room. The front desk staff did not seem to care about this issue. I would like a discount on my room because of this difficulty.
Stayed 1 night in Nov 2023

6/10 Okay

James

Liked: Cleanliness, property conditions & facilities, room comfort
Week in Missoula
I was billed for some parking charge after I checked out.
Stayed 4 nights in Oct 2023

8/10 Good

dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient for my visiting purpose. However, would've liked to see the hot tub as was advertised.
Stayed 1 night in Oct 2023

8/10 Good

Therese

Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice, close to restaurant and casino within walking distance. The only thing i didn't like was paying for parking as the cost for the room was high, would be nice to have parking included.
Stayed 1 night in Aug 2023

2/10 Terrible

Kyle

Stayed 1 night in Aug 2023
Response from Holly - General Manager - HGI Missoula on Aug 8, 2023
On behalf of our HGI Missoula team, I apologize that you were disappointed with your stay. If there is anything I can do to remedy this for you please let me know.

6/10 Okay

Jenniifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice hotel. terrible beds and pillows
Great customer service at check-in. Hotel is clean and nice, easy to get to. The rooms are good size and bathroom was nice. The beds and pillows are a little less desired. Made for a night of very little sleep.
Stayed 1 night in Aug 2023
Response from Holly on Aug 8, 2023
On behalf of our HGI Missoula team, thank you for taking time to review your stay with us. I apologize that the bed did not exceed your expectations and you didn't get the rest you needed while with us. We will replace the pillows in that room to ensure that future guests do not encounter this. We hope to have the chance to welcome you back in the future!

10/10 Excellent

Melissa

Stayed 1 night in Aug 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Holly on Aug 8, 2023
On behalf of the HGI Missoula team, thank you for your review. We look forward to welcoming you back as our guest in the future!

10/10 Excellent

Jennie

Stayed 1 night in Jul 2023

10/10 Excellent

Ronald

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Jul 2023
Response from Holly on Aug 8, 2023
On behalf of our HGI Missoula team, thank you for your review! We're pleased to see that you enjoyed your visit and hope to welcome you as our guest again in the future!

10/10 Excellent

SUZANNE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds and pillows, clean & quiet. Helpful staff.
Stayed 1 night in Jul 2023
Response from Holly on Aug 8, 2023
On behalf of our HGI Missoula team, thank you for your review. We appreciate you taking the time to share your experience!

8/10 Good

Ross

Stayed 1 night in Jul 2023
Response from Holly on Aug 8, 2023
On behalf of our Missoula HGI team, thank you for your review. We look forward to the opportunity to have you as our guest again in the future should your travels bring you back to Missoula!

6/10 Okay

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It worked well for a quick trip. People walking and talking in the hallway woke me up. They charge a parking recovery fee that I wasn’t expecting.
Stayed 1 night in Jun 2023
Response from Holly - General Manager - HGI Missoula on Aug 8, 2023
Hello Brent, thank you for your review! I have removed the parking recovery fee for you and issued a credit to your card. Sorry that fee wasn't clearly displayed upon booking. We hope you will give us the chance to have you as our guest in the future.

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Hotel was clean and service team was friendly. $16 for the breakfast was overpriced since the food offered was no different than what your competitors offer for free. One of your elevators was broken for most of our stay and that was an inconvenience. The Blue Canyon was recommended by the front staff and it was disappointing. There were 6 patrons and the waitstaff seemed overwhelmed. I left there and dined at Chicago Pizza. I am not sure if you have a relationship with Blue Canyon but if you do, you should end it. I chose the Hilton Garden Inn, because I stayed their for business on multiple occasions about 9 years ago and felt it was a good value. You've raised prices since and have reduced the service offerings. Your strategy backfired as I will likely look to your competitors the next time I'm in town.
Stayed 1 night in Jun 2023

6/10 Okay

Michelle, Cocolalla

Traveled with partner
This is a mediocre hotel, would it kill them to leave complementary waters in the room at $300 per night. Do yourself a favor and don’t go to the restaurant nearly half the items were not available and the ones that were are not worth eating, looks great from the photos and booked the hotel based on having an integral restaurant but the food definitely does not match up. I would not come back.
Stayed 1 night in Jun 2023

6/10 Okay

Donna, Redmond

Traveled with partner
Hotel was standard. Nothing terrible but nothing great either. Breakfast was not included - they charge $16 for the buffet and will also do made to order. We went to Starbucks instead. Room was ok but could use an update.
Stayed 1 night in Jun 2023

8/10 Good

Judith

Traveled with family
Liked: Cleanliness, property conditions & facilities
The first night, I had a mouse in my room!!! Changed rooms and liked the second room, very quiet and clean. The breakfast was not good at all....as it sat on the buffet, no one tended to it to keep it freshened up....like stirring the eggs, stirring the oatmeal, etc. It all just sat and dried up. Unless you ate within the first 15 minutes of it being put out, then it was awful. I think $16 for the buffet was outrageous, especially for having old, bad food.
Stayed 4 nights in May 2023

8/10 Good

Kathleen E

Liked: Cleanliness, staff & service
The rooms were very nice. I wanted to go swimming but the pool water was too cold. Also, most hotels now have a free breakfast, but the breakfast buffet was $16, which I thought was too high, considering that the buffet was just mediocre, nothing great. The lobby area was very nice.
Stayed 2 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023