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Reviews of Holiday Inn Express Hotel & Suites Missoula, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Missoula, an IHG Hotel
150 Expressway, Missoula, MT

Reviews

9.0

Wonderful

Rating 10 - Excellent. 479 out of 752 reviews" "
Rating 8 - Good. 199 out of 752 reviews" "
Rating 6 - Okay. 44 out of 752 reviews" "
Rating 4 - Poor. 19 out of 752 reviews" "
Rating 2 - Terrible. 11 out of 752 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Tyler

Traveled with family
Liked: Staff & service, amenities
Property construction negatively impacted our stay.
Stayed 4 nights in Apr 2024

8/10 Good

Allan

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Under construction at the moment. So breakfast was different than advertised and the temporary entrance was hard to find. I would have stayed somewhere else if I knew it was under construction ahead of time.
Stayed 2 nights in Apr 2024

6/10 Okay

Jeffery

Liked: Cleanliness, staff & service
Property was being renovated, disrupted services. We were not made aware of the renovation prior to booking the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is getting renovated but even with that the rooms were really clean and the gym was great too.
Stayed 1 night in Mar 2024

10/10 Excellent

Liza

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

James, St Ignatius

Traveled with family
Liked: Cleanliness, staff & service, amenities
It is an excellent place to stay, and the rooms were quiet. I marked the condition down only because there was construction being done. However, they had plenty of signs and areas tastefully marked off that were under construction.
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Yinn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eco friendly hotel!
I like the toiletries not the tiny disposable bottles. Save lots of plastic. And Also like the gym room open 24 hours.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Everything was good at the hotel except that the toilet was too low and the breakfast was not as hot as it could have been.
Stayed 1 night in Dec 2023

6/10 Okay

Edward

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast choices limited and disappointing
Breakfast was very limited and not up to the normal standard in a Holiday Inn Express.
Stayed 1 night in Dec 2023

8/10 Good

Betty

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The room was nice. There was a lot of garbage under the bed that housekeeping didn't clean before our arrival but everything else was perfect.
Stayed 1 night in Nov 2023

10/10 Excellent

T, Lockhart

Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a safe place to rest. Staff was courteous and facilities were great.
Stayed 1 night in Nov 2023

6/10 Okay

Jessica

Business traveler
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Had to reach out to housekeeping to restock paper products and towels when needed not automatic . 2 week stay put my room in middle of construction area.
Stayed 11 nights in Oct 2023

8/10 Good

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the place, only think was the mattress was stiff as a board and there weren’t enough pillows for my boyfriend and I. But very clean, great breakfast, friendly staff.
Stayed 1 night in Oct 2023

8/10 Good

Adrian

Stayed 1 night in Oct 2023

10/10 Excellent

Rick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for one night while traveling to Darby, MT. The pool and hot tub were awesome, and the breakfast was very extensive. I left my book in the room and they had it waiting for me when we went back before our flight!

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees from checking in and throughout stay
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Breakfast was the worst!!
Room was clean and comfortable. Breakfast was alright, if that, most of their breakfast food was lukewarm to cold. For what we paid I expected more.
Stayed 1 night in Sep 2023

8/10 Good

Don

Stayed 1 night in Sep 2023

8/10 Good

Greg S

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2-bedroom suite. Unfortunately, one bedroom is private and the other is part of the common area which included the only bathroom. Fridge was a dorm style with a very little freezer.
Stayed 1 night in Sep 2023

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place was great
Stayed 1 night in Sep 2023

8/10 Good

Amy

Stayed 1 night in Aug 2023

10/10 Excellent

Kedric, Evansville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay at, rooms were comfortable. Staff was very helpful. Close to many places to eat. I would definitely stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Amy

Liked: Cleanliness
Nice staff and good breakfast.
Stayed 3 nights in Aug 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pacific Northwest trip
It was a great stay! Attentive staff housekeeping and breakfast!
Stayed 3 nights in Aug 2023

4/10 Poor

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pool was down and tv's did not work. Also charged my credit card for the full price even though we paid throgh expedia.
Stayed 2 nights in Aug 2023

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Lori, Silverton

Stayed 1 night in Jul 2023

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
They did a great job for breakfast. The area was very clean and had good choices.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

Ronald, Ponte Vedra

Stayed 1 night in Jul 2023

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was “tired”. An old facility that was on the outer area of downtown . Would not stay there again. Staff friendly and helpful. But key to room never worked. We needed assistance every time we went to our room.
Stayed 1 night in Jun 2023

10/10 Excellent

Rose

Stayed 1 night in Jul 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out.
Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and clean hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Leslie

Stayed 1 night in Jul 2023

8/10 Good

Melissa

Stayed 1 night in Jul 2023

6/10 Okay

Heather

Traveled with family and small children
Liked: Cleanliness
Typical hotel, average. Decor was dated. Had 2 TV remotes replaced neither of which worked correctly. Staff were courteous but no extra effort to be friendly .
Stayed 2 nights in Jun 2023

10/10 Excellent

XUEFANG

Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Stayed 1 night in Jun 2023

10/10 Excellent

Sindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They were working on the pool while we we’re there hoses everywhere but we were still able to swim
Stayed 1 night in Jun 2023

10/10 Excellent

GRACE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place to stay good breakfast
Stayed 1 night in Jun 2023

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
excellent experience
Stayed 1 night in Jun 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Cory

Traveled with family
Clean affordable. Dated interior and the locks to the room continually didn’t work. We had to get new keys 3-4x. Frustrating. (And no they weren’t demagnetized by the phone). The staff said they had this problem all the time.
Stayed 1 night in May 2023