Ratings based on 424 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2014
Great little motel for the price we paid. Room was newly remodeled, very nice all around except it was very hot and the AC unit didn't really do much but blow around warm air. Other than that the stay was great; close to downtown, very nice pool and hot tub, and comfortable beds. All the staff was also very friendly!
2 out of 5
by A verified traveler from Seattle Wa.

This used to be the nice place to stay

Posted Jun 30, 2014
Pros: The girl at the front desk was nice and tried to help.
Comment from Hotel Management
Jul 17, 2014 by Karla, Hotel Management
I appreciate you taking the time to comment about your stay. I'm sorry that you didn't have a very good experience with us. We want all of our guests to have the best experience possible!
3 out of 5
Recommended
for Everyone
by A verified traveler from Hansville

Nothing much to say... a bed after a long day.

Posted Jun 29, 2014
Pros: Good parking, close to downtown. Beds were big and comfortable. Good sized bathroom, with an extra sink/vanity in the main room.
Cons: Fix the AC, update the room a bit with lamps that have outlets, and fire the chef.
Location: I love Missoula, and it keeps getting better... Kettle House, James Bar, Flathead Lake Brewing Co and Charlie B's for flavor. Drink responsibly. ;)
4 night stay. First thing we noticed was the AC did not work. They had a portable unit set up with an extension cord running across the room, but it was off when we arrived, and it took a couple days to get the temp down. I heard others complaining of the same thing, so it appeared to be a hotel wide issue. The breakfast was pretty skimpy compared to other hotels offering the same. Big on hard-boiled eggs, but the bacon looked...odd. Pass. Not a lot of outlets to plug/charge accessories... we had to do without a lamp or two.
3 out of 5
by A verified traveler from LA

Temperature control needs work.

Posted Jun 18, 2014
Pros: Good beds, location.
Cons: See above.
Location: Near downtown restaurants.
No restaurant or room service in hotel Climate control allowed rooms to get too hot in late afternoons..
2 out of 5
by A verified traveler

Smelly and out dated

Posted Jun 16, 2014
Room smelled of mold. fart fan was taped to ceiling. Bed made noise every time I moved. Entire facility needs to be remodeled. Staff was pleasant .
Comment from Hotel Management
Jun 19, 2014 by Emily, Hotel Management
I would like to thank you for your review! All feedback, good or bad, assists us in making our guests stay more comfortable. I would like to truly apologize for the lack of satisfaction with your room. This is definitely not the type of stay we want our guests to have! We value you as our guest, and look forward to having you with us again soon.
2 out of 5
by George from Phoenix

Was not my choice,

Posted Jun 6, 2014
Cons: Just about all of it could be improved!
This hotel may have been a really nice place some time ago, but not so much now. It's old and needs a lot of work.
Comment from Hotel Management
Jun 10, 2014 by Emily, Hotel Management
We value each and every one of our guests and I truly apologize that we failed to provide you the best possible experience. We are very displeased to see that there were some areas of concern regarding the condition of the hotel and can assure you we do have plans in the works for improvements this year. Your feedback is greatly appreciated and we hope to have the opportunity to provide a more comfortable experience for you in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place close to down town at a great price

Posted May 31, 2014
Within walking dist of restaurants, parks and city. Good spot.
2 out of 5
by A verified traveler

A "Used to Be" Great Motel in Missoula

Posted May 20, 2014
Heat was on 100% of the time with no cooling available except a portable fan given out when requested. This was fixed on our second day staying there when they changed over to "cooling mode". Housekeeping emptied waste basket but that was about the extent of cleaning. Second night was a very noisy party that lasted inside and outside of our room until 3AM.
Comment from Hotel Management
May 30, 2014 by Emily, Hotel Management
Thank you very much for providing helpful feedback regarding your stay. I am glad we were able to fix the heating/cooling during your stay, but I am sorry to hear that you were not satisfied with the housekeeping service and noisy neighbors. We take all of our guest’s comments seriously as they assist us in providing better service. We hope you will be staying with us again so we can prove our ability to exceed your expectations
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place in Missoula

Posted May 19, 2014
We enjoyed our stay in every way. No complaints at all. There is even a Safeway story right next door. Very convenient.
3 out of 5
by A verified traveler

Bed was very comfortable.

Posted May 19, 2014
Pros: Location . . . close to downtown, the river and University Of Montana
Cons: Clean it up, details to corners, doors, failing tiles, cracks around shower, dirty ceiling, smell. Get rid of the smell!
Location: Next door to Safeway grocery store.
Motel is old. Rooms refurbished nicely. Smell to room that would not go away. Tiles falling off edge of wall floor in the bathroom, the bathroom ceiling with brown spots, likely related to smoking stains that were not removed before painting over them. Inside of front door and bathroom door inside and out needed cleaning. Staff was informative, but lacking in friendliness. Breakfast buffet typical for breakfast buffets. Nothing special. They ran out of food both a.m.s which made for a wait to serve ourselves. We paid $117.00 a night for Queen bed (1). Over priced for the stay.