Property amenity

Reviews of Fairfield by Marriott Inn & Suites Missoula Airport

3 out of 5
Fairfield by Marriott Inn & Suites Missoula Airport
5252 Airway Blvd, I-90 Exit 99 / Airway Blvd 1 Block, Missoula, MT

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1005 reviews" "
Rating 8 - Good. 225 out of 1005 reviews" "
Rating 6 - Okay. 92 out of 1005 reviews" "
Rating 4 - Poor. 71 out of 1005 reviews" "
Rating 2 - Terrible. 40 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Larry, Kalispell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KIm on Mar 26, 2024
Thank you for the rating Larry! We hope to serve you again soon and we will work hard for number 5!

10/10 Excellent

Megan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place
Stayed 1 night in Jan 2024
Response from Kim on Mar 19, 2024
Thank you for this review Megan! It is great to hear that we gave you a peaceful night, and we hope to have the opportunity to do it again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kim on Mar 26, 2024
We love a good 5 out of 5!! We appreciate you taking the time to share your review with the world, and hope to serve you again soon!

10/10 Excellent

Anali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. The kids really enjoyed the water park!
Stayed 1 night in Mar 2024
Response from Kim on Mar 19, 2024
Thanks Anali! The waterpark is a great way to keep the kids entertained, and usually lead to a great night of sleep! ;) We hope to serve you again soon!

10/10 Excellent

Jesse

Liked: Amenities
Nice rooms kids had fun in the pool area.
Stayed 1 night in Mar 2024
Response from Kim on Mar 19, 2024
Thanks Jesse! We appreciate that you chose our hotel for your family time, and hope you do so again soon!

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Our stay was great with on exception. No hot water in the room 324 . All else was just right. Will stay again.
Stayed 1 night in Mar 2024
Response from Kim on Mar 19, 2024
Thanks for this James! While I am sorry about the hot water issue, I am happy to hear that everything else made up for it. We look forward to seeing you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport and away from the city traffic. Very quiet
Stayed 1 night in Mar 2024
Response from Kim on Mar 8, 2024
We love a good five out of five! Thank you for your feedback, your rating, and your business!

2/10 Terrible

Christine, Stanwood

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water and we were charged a resort fee for nothing. We should have a total refund fir this stay.
Stayed 1 night in Mar 2024
Response from Kim on Mar 8, 2024
Hello Christine! I am so sorry that you did not have a better experience. I am hoping you will contact me directly, as we do not charge a resort fee. Perhaps there is a location mixup, but either way I want to make sure we take care of you if indeed your uncomfortable visit was with us!

4/10 Poor

John

Stayed 1 night in Mar 2024
Response from Kim on Mar 26, 2024
Hello John!I am sorry that we didn't give you a better experience. I welcome the opportunity to talk with you and learn more about what went wrong and how we can make it right!

6/10 Okay

Hillary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kim on Mar 8, 2024
Hi Hillary! 3 out of 5 isn't awful, but it isn't great...and great is what we want to be. I would love to hear from you directly to see what we can do to make your next stay above average!

10/10 Excellent

Mandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Daughter loved waterslides , comfortable we enjoyed our stay
Stayed 1 night in Feb 2024
Response from Kim on Mar 8, 2024
Thanks for this review! I am so glad you and your daughter enjoyed your quality time with us. We hope you do it again soon!

10/10 Excellent

Merv

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kim on Feb 26, 2024
Thanks Merv! We love 5 out of 5 and we appreciate you sharing your experience with future travelers. We hope to serve you again soon!

10/10 Excellent

Brian

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff that checked us in was absolutely on top of her duties and went above and beyond to ensure our stay.
Stayed 3 nights in Feb 2024
Response from Kim on Feb 26, 2024
This is wonderful to hear Brian! We appreciate you sharing the kind word with future travelers, and your recognition. We look forward to serving you again!

10/10 Excellent

Julia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice property for a one night stay after our flight
Stayed 1 night in Feb 2024
Response from Kim on Feb 26, 2024
Thanks Julia! It is great to know we gave you a little R&R...those late night arrivals can be rough! We hope to serve you again soon!

4/10 Poor

Lauren, Morrison

Traveled with family and small children, Traveled with pets
Liked: Amenities
Disliked: Staff & service
Room was great but common areas were a bit dirty. Some super friendly staff and other staff that were incredibly rude. Water park was great but the hot tub water needed major attention. Hotel has good bones but I think they need more staff to keep up and some training on customer service and kindness.
Stayed 2 nights in Feb 2024
Response from Kim on Feb 19, 2024
Hello Lauren!Thank you for your candid feedback. I am truly sorry that we let you down in some areas, and grateful that you also took the time to share the good things. I would love the opportunity to talk with you more, because I hate to hear that our service, in any way, was a detractor from your experience. That should never happen! Please feel free to reach out to me directly and I will do my best to make it right!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for families and the water park was great though not sure why it can’t always be open.
Stayed 2 nights in Feb 2024
Response from Kim on Feb 19, 2024
Hi Sarah! I am so glad that your family had a great stay with us! While we would love to be able to offer non-stop fun in the waterpark, there are a variety reasons ranging from mechanical to administrative that have helped us establish our open hours over the last 20 years. But we will keep making sure you can enjoy every possible moment in there on your next trip! :)

6/10 Okay

Jorien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Made reservations made sure slides would be open and pool told yes when we got there it was closed to maintenance. The nly resin I paid hat high amount to stay there..
Stayed 1 night in Feb 2024
Response from Kim on Feb 15, 2024
Hi Jorien!I am so sorry you were given incorrect information about our waterpark. We did have it partially closed for two days while we performed some maintenance. I hate that you were disappointed. Please contact me directly the next time you return to Missoula and we will do our very best to make it up to you!

10/10 Excellent

Evelyn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel because of the waterslide, pool and hot tub. My husband was leaving for work for 90 days and it was a nice place to relax and play with our daughter one last night before his trip. The only downfall was that the jets did not work on the hot tub.
Stayed 1 night in Feb 2024
Response from Kim on Feb 13, 2024
Thanks for this review Evelyn! We are honored that you chose us for your quality time before your husband's trip. Maybe you can visit us again on his return! (And rest assured that our new pump lid came in so those jets are primed and ready to go!)

6/10 Okay

Jesse

Stayed 3 nights in Feb 2024
Response from Kim on Feb 13, 2024
Hi Jesse! It looks like we didn't quite hit the mark during your stay. Three is ok, but we would love the opportunity to give you a four or five kind of experience next time! I would love a chance to talk with you about what we could have done better, so please feel free to reach out to me!

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value!
Stayed 1 night in Feb 2024
Response from Kim on Feb 6, 2024
Thanks for this Mark! That's what it is all about...us providing our guests with a great value. We love hearing that we hit our mark! (See what I did there? ;)

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and super clean
Stayed 4 nights in Jan 2024
Response from Kim on Feb 6, 2024
We love 5 out of 5!! We appreciate that you took the time to share your review and kind words with future travelers. Please visit us again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kim on Feb 6, 2024
Thanks for the great rating Robert! We love seeing that you had a great experience, and appreciate you sharing it with future travelers!

8/10 Good

Tracy L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kim on Feb 6, 2024
Thank you for taking the time to share your scores with future travelers! We appreciate the strong rating, and hope we can serve you again soon!

2/10 Terrible

Lisa

Property great but expedia booked us with a king (per our request) but front desk said expedia overbooked kings so we had queen- which was fine but hotel couldn’t refund difference… So I paid for king but got queen
Stayed 1 night in Jan 2024
Response from Kim on Jan 22, 2024
Hi Lisa! I am very sorry about the overbooking which required changing your room type, but I am very glad that you enjoyed the hotel overall! And, if it makes you feel any better, our rooms with two queen beds are actually at a higher price point than rooms with one king so you did not pay more for the room move. :) We appreciate your business and hope to serve you again soon!

10/10 Excellent

Dean

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kim on Jan 16, 2024
Thanks for the five out of five! We appreciate your great rating, and your business!

10/10 Excellent

Kristel

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, clean and comfortable. Breakfast had great options with an attendant on sight. The pool area was lots of fun for the grand kids and there was an attendant on sight to enforce the rules.
Stayed 1 night in Jan 2024
Response from Kim on Jan 16, 2024
Thank you for this great review! It is wonderful to hear that your stay was enjoyable from start to finish. We appreciate you taking the time to share your experience with future travelers, and hope we can serve you again soon!

4/10 Poor

Laurie

Stayed 1 night in Dec 2023
Response from Kim on Jan 22, 2024
Hi Laurie!I am so sorry to see that your stay was not great. I truly hope you will reach out to me directly so we can discuss what went wrong and how we can make it right! Clearly, we are aiming for more than two stars and we will work hard to earn them!

10/10 Excellent

Sharon

Traveled with family and small children, Traveled with family
Stayed 1 night in Dec 2023
Response from Kim on Jan 1, 2024
Thanks for the high marks Sharon! We are grateful that you have chosen us as your home away from home. We hope we can serve you again soon!

10/10 Excellent

Nanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kim on Jan 1, 2024
Thanks for the five out of five Nanda! It is great to hear that you had a great experience with us, and we hope to have you back to do it again soon!

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Kim on Jan 1, 2024
We love to see it Paul! Thank you for sharing your experience with our future travelers!

10/10 Excellent

Katherine

Liked: Amenities
Room was clean
Stayed 1 night in Dec 2023
Response from Kim on Jan 1, 2024
Thank you for this great review! We love to hear when we have helped a guest have an enjoyable experience. We hope to visit you again soon!

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim on Dec 19, 2023
Thanks for the 10 Meg! We appreciate you sharing this great rating with future travelers. We hope to serve you again soon!

8/10 Good

Manuel

Stayed 1 night in Dec 2023
Response from Kim on Dec 19, 2023
Thank you for sharing this feedback Manuel! 8 out of 10 is pretty good, but we hope you come back soon and we will work hard to earn those 9th and 10th stars!

10/10 Excellent

JOANN, SOMERS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very well kept, and the staff were all very nice and professional. Thanks for a great stay, we would definitely recommend you to others.
Stayed 2 nights in Dec 2023
Response from Kim on Dec 19, 2023
Thanks Joann! You recommendation is the best testament to our efforts. We appreciate it, and you!

10/10 Excellent

RALPH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the hotel was so friendly. The breakfast was awesome. Would stay there again
Stayed 2 nights in Dec 2023
Response from Kim on Dec 19, 2023
Thanks for these kind words Ralph! We appreciate your kindness, and we are glad you loved our breakfast. Please visit us again soon!

10/10 Excellent

Emmalee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our family. We all had a wonderful time. The breakfast was great and warm. The room was clean and the beds were comfortable.
Stayed 1 night in Dec 2023
Response from Kim on Dec 19, 2023
This is great to hear! We appreciate you and your kind words and hope to serve you again soon!

8/10 Good

william, Sandpoint

Traveled with family
Disliked: Property conditions & facilities
Had cold shower in the A.M.
Stayed 1 night in Dec 2023
Response from Kim on Dec 19, 2023
Hi William!I am so sorry about the cold shower. We are definitely working hard on that pump challenge that is randomly causing about 1 room a day to deal with this. We appreciate you letting us know so we can stay on top of it!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kim on Dec 19, 2023
We LOVE 10 out of 10! Thank you for taking the time to share your scores. :)

10/10 Excellent

Ashley

Stayed 1 night in Dec 2023
Response from Kim on Dec 19, 2023
Thanks for the five out of five Ashley! We appreciate the great rating and hope we can serve you again soon!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was excellent everyday and the staff amazing!
Stayed 8 nights in Dec 2023
Response from Kim on Dec 19, 2023
Thanks Debra! We appreciate these kind words, and your business! We hope to serve you again soon!

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Water trouble
We had trouble with the water keeping it at a comfortable temperature for a shower. Phone in room did not work
Stayed 2 nights in Dec 2023
Response from Kim on Dec 19, 2023
Thank you for this feedback Anne! I am sorry that there were a few bumps in the road, but I appreciate knowing about them so we can work to be great! We hope to serve you again soon!

2/10 Terrible

Matthew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A- hole staff.
I’ve set up stays here many times for my daughter and her mom. The staff is usually very friendly and accommodating. This trip the parking lot was packed and they were forced to park in the “Fly and park” lot, which is a dirt lot next to the main parking lot. No big deal on our part. Till my daughters mom was screamed at about parking there by the maintenance guy claiming the sign says you have to pay $10 To park there. No it doesn’t. So I will never get them a room there again.
Stayed 2 nights in Dec 2023
Response from Kim on Dec 11, 2023
Hello Matthew!I am very sorry that your experience was not more enjoyable. If you felt that a staff member screamed at your daughters mom or gave you misinformation, I regret that. Please know that this type of experience and review are not the norm for us. I have discussed this with the staff involved and I feel I have a good idea of both sides of the story. I am sorry that you did not have a more enjoyable stay and I wish you the best wherever your future travels take you!

10/10 Excellent

Pamela

Arrived late evening but shuttle was prompt and friendly. Comfortable room with additional seating besides desk
Stayed 1 night in Dec 2023
Response from Kim on Dec 11, 2023
Thanks for this great review Pamela! I am so glad that our shuttle got you settled in quickly so you could get some comfortable rest. We hope to serve you again soon!

6/10 Okay

william, Sandpoint

Traveled with partner
The pool was very very cold! Like 65 degrees like lake water. Hot tub was cool and really stunk. The TV channels wouldn't come in. Only 1/2 of them. Heater in the room was stuck, wouldn’t work, and when on 65 would make the room go up to 78 degrees.
Stayed 2 nights in Dec 2023
Response from Kim on Dec 11, 2023
Hello William!It sounds as if a myriad of things didn't go great during your stay, and I am so sorry about that! Please reach out to me directly, as I would love an opportunity to make it right and earn your trust back!

6/10 Okay

david

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Kim on Dec 11, 2023
Hello David!It looks like your stay wasn't as great as we would have liked! Please feel free to reach out to me. I would love to discuss what we could have done better. Your feedback helps us improve, and we appreciate it (even if it is hard to hear :)!

6/10 Okay

lance

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Kim on Dec 11, 2023
Hi Lance! Thank you for your response. I would love the chance to talk with you about what we could have done to turn mediocre into great! We will work hard to do better if we get the chance to serve you again!

10/10 Excellent

Madison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slide were a blast for the kids. Hotel nice and clean, breakfast good
Stayed 1 night in Nov 2023
Response from Kim on Dec 11, 2023
Thanks Madison! It is great to hear that you enjoyed all the aspects of your stay. Please visit us again soon!

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. Lots of options and decent coffee, too. The whole family enjoyed the water slides. The beige slide is by far the best. On the green slide I had to use my feet to push myself a bit. The hot tub was very nice, too. We had a little issue with there being some dirt on the floor when we first walked in the room. We asked for it to be vacuumed and they cleaned it right away. They also gave us points to use on our next stay to compensate for the inconvenience. We really appreciated the quick resolution! Overall, we had a great time. Thanks!
Stayed 1 night in Nov 2023
Response from Kim on Dec 11, 2023
Thank you Leah! We definitely try to get it all right the first time, but we sincerely appreciate when a guest let's us know right away when we miss something! We are glad we could make it right quickly so you and your family could enjoy a great stay!

10/10 Excellent

Nicole

Stayed 1 night in Nov 2023
Response from Kim on Dec 19, 2023
Thank you for the five out of five! We love to know that we gave you a great experience, and look forward to doing it again!

4/10 Poor

Clarissa

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Disappointed
I thought this hotel would be so much fun with the water slides, but it was not. After booking my room I found out only guests could swim, which was very disappointing since we were visiting cousins. The pool itself was so cold! The first night it was very cold and the hot tub was okay. The second night the hot tub was barely bath water temperature, and the pool was a little warmer. Monday morning my husband went down to breakfast with the kids and found out that breakfast closes at 9am on the week days! The breakfast lady was nice and let me come down and get breakfast before she cleaned it all up. The beds were also too firm for me and out of all the pillows in the room not one soft fluffy one. My daughter woke up with a sore neck the first morning. So overall, I will not recommend and I will not stay here again.
Stayed 2 nights in Nov 2023
Response from Kim on Nov 21, 2023
Hi Clarissa!I am so sorry that you did not have a better experience with us. We do try to make sure that all of our website materials and in hotel signage are clear so that all of our guests know what to expect, and I apologize that you were under the impression that our hotel waterpark was open to the public. Although I had not heard of any issues with the temperatures during your visit, I will definitely check with our team to make sure everything is working correctly. We do want all of our guests to have a great experience when staying with us, and if we do get the chance to serve you again we will work hard to earn your trust back!