Ratings based on 481 Verified Reviews

They paid and stayed. We double-checked.
2.7 out of 5
61% of guests recommend
2.7 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Dec 8, 2014
Pros: Located next to the interstate.
Cons: Overall condition.
Location: Hank Aaron Museum
Ok for a couple of nights. Ok for a couple of nights.
Comment from Hotel Management
Dec 12, 2014 by Manager, Hotel Management
Hello Ron, We appreciate your feedback and we are glad that you had an okay stay for couple of nights. Allow us to serve you better on your next visit in town, please call our attention should you need assistance or if you have concern about your stay. Our staff on duty will surely attend to you to ensure you will have a comfortable stay with us.
1 out of 5
by A verified travelerfrom St. George, KS

Do not recomment this hotel

Posted Nov 12, 2014
Pros: It would difficult to come up with something that was even okay.
Cons: almost everything
Location: Bellingrath Gardens and the City of Mobile.
The room is small, the airconditioning old and noisey, bathroom was dirty and there was a bug in the tub. Lock on the door was unreliable. Terrible place to stay.
Comment from Hotel Management
Nov 28, 2014 by Manager, Hotel Management
Hello Kathy, It is sad that you were not entirely satisfied with the quality of accommodation you received. Your concerns about the AC unit the quality of clean in the bathroom and the door lock were submitted for evaluation. I assure you that our guests’ concerns are taken very seriously. Please allow us to serve you better in the future, do not hesitate to call our attention should you have concerns. I can assure you that we will attend to you promptly to ensure you will have a more pleasant, fine experience with us. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alabama

Our stay was great!

Posted Oct 21, 2014
It was clean, the bed was comforatable. The staff was nice and helpful. I will stay there again in six weeks!
Comment from Hotel Management
Oct 22, 2014 by Manager, Hotel Management
Hello Dot, We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable place to rest during your trip. Thank you for sharing your experience and for complimenting the efficiency of our staff. Thank you for letting us know that we have accomplished providing accommodation and services to you during your stay.
Comment from Hotel Management
Oct 22, 2014 by Manager, Hotel Management
Hello Dot, We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable place to rest during your trip. Thank you for sharing your experience and for complimenting the efficiency of our staff. Thank you for letting us know that we have accomplished providing accommodation and services to you during your stay.
2 out of 5
by A verified travelerfrom al

Shocked

Posted Oct 4, 2014
Just a poor facilty. I just wanted a bed before I continued on my trip...just a musty smelling room...
Comment from Hotel Management
Oct 6, 2014 by Manager, Hotel Management
Hello Miss Elle, It is sad that we failed to meet your satisfaction on the quality of clean in the room we assigned to you. Please know that we value your business and your concerns are taken very seriously. I will accelerate your concerns so that this is evaluated and addressed accordingly. I hope we could have another opportunity to serve you better in the near future.
1 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Posted Sep 16, 2014 on Hotels.com
Comment from Hotel Management
Nov 22, 2014 by Manager, Hotel Management
I am very sorry to learn that you didn't enjoy your stay with us. We aim to impress with our high standards of hospitality and service and I'm sorry this is not the impression we made during your visit. I do hope that you'll return someday and give us another chance.
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 7, 2014 on Hotels.com
Comment from Hotel Management
Nov 8, 2014 by Manager, Hotel Management
Thank you for sharing your rating and experience with us. I am very sorry that we did not live up to all of your expectations and I hope your next visit will be far more enjoyable!
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 4, 2014 on Hotels.com
Comment from Hotel Management
Nov 8, 2014 by Manager, Hotel Management
Thank you so much for rating our hotel. I hope that your next visit will exceed your expectations of comfort and hospitality!
1 out of 5
by A verified traveler

Hotel is by stores and restaurants

Posted Aug 28, 2014
I had a terrible experience. the hotel clerks were rude. my room was dirty ..I did not feel comfortable. I really would like a refund.
Comment from Hotel Management
Sep 3, 2014 by Manager, Hotel Management
Thank you for taking the time to complete online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
2 out of 5
by A verified travelerfrom Atlanta, GA

Posted Aug 25, 2014
Pros: Excellent AC, happy to have the Free WiFi, and the bedding was clean... everything else was just run down.
Cons: Paint the walls, lots of black stuff in the bathroom, probably need to resurface the tub and floors
Location: Mall was close
Stayed two nights, because of the location (on the airport road) and the price, it was a little scary. (people staying there). The room was ok, but certainly NOTHING SPECIAL! The word "suites" in the name is a joke.... there wasn't even a chair or table in the room, there was just enough room for the two queen beds. There were a lot of the same caliber hotels near by and I'm guessing we might have gotten an even better price at one of them.
Comment from Hotel Management
Aug 28, 2014 by Manager, Hotel Management
Thank you for taking the time to share your experience with us. I am very sorry that you did not enjoy your stay and I hope that you'll return to see how we continue to improve upon our accommodations and services.
2 out of 5
by A verified traveler

Disaster

Posted Aug 19, 2014
Pros: Two of the employees were very accommodating. They tried their hardest to correct our issues.
Cons: They need to better maintain an aging hotel. Customer service is not at the top of their list of priorities.
We had horrible service. 1. No pool (it was closed to be painted) 2. Maintenance never showed to fix a dysfunctional toilet (had to move at 10 PM after meeting a friend for dinner) 3. After a day out, our room was never cleaned (service showed at 4PM and just handed us new towels) We will not stay here again. Our past experiences were pretty much the same......
Comment from Hotel Management
Aug 22, 2014 by Manager, Hotel Management
I am very sorry to hear that you experienced such unusual circumstances and inconveniences during your most recent stay with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for sharing your experience so that we can benefit from your perspective of our hospitality and services. It is our primary aim to give you a five star experience and it is disheartening to hear that this is not the impression we left you with. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.