Property amenity

Reviews of Candlewood Suites Downtown, an IHG Hotel

2.5 out of 5
Candlewood Suites Downtown, an IHG Hotel
121 N Royal Street, Mobile, AL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 369 out of 537 reviews" "
Rating 8 - Good. 109 out of 537 reviews" "
Rating 6 - Okay. 33 out of 537 reviews" "
Rating 4 - Poor. 12 out of 537 reviews" "
Rating 2 - Terrible. 14 out of 537 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Joseph, Lafayette

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
room was nice, however the bed was up against the wall on one side. it was very hard to get in and out of bed. parking was inadequate and was $11 per day. had to park next door in adjacent lot, almost had to park on street. no breakfast.
Stayed 1 night in Apr 2024
Response from Brucea Yeandle General Manager on Apr 15, 2024
Dear Joseph, Thank you for being our guest and for taking the time to give us your feedback. We apologize for the difficulties with parking during your stay. We are sorry for the inconvenience this caused. Thank you for bringing this to our attention, as we are always reviewing ways to enhance our parking management to ensure that our hotel guests are prioritized. We regret not meeting all of your expectations and have taken note of your specific comments regarding our breakfast and bed. We will share your feedback appropriately, and we appreciate your patience. We hope you will give us an opportunity to provide you with the seamless stay you deserve.Brucea YeandleGeneral Manager

10/10 Excellent

Arlene, Tallahassee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Arlene, Thank you for choosing Candlewood Suites Mobile-Downtown and for your candid feedback. We are glad you had a perfect stay and that our well-kept accommodations exceeded your expectations. Thank you again; we look forward to your next visit.Brucea YeandleGeneral Manager

4/10 Poor

EDDIE

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Elevator issues...Front desk attendants were useless clock riders... i didn't know what to tell you one said ...Had to bring a handicapped family member down the stairs in a wheelchair ..PITIFUL...Useless#2 was more interested in the cell phone than helping solve an issue ...only looked up to roll eyes.. A couple of real winners
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 7, 2024
Dear Eddie, Thank you for sharing your recent experience with us. We would like to offer our sincerest apologies for the inconveniences you experienced during your stay, particularly with the elevator issues and the lack of assistance from our front desk associates. We aim to provide a high level of service, and we regret the frustration and inconvenience caused. We are genuinely sorry for the distressing experience you had, especially having to bring a handicapped family member down the stairs in a wheelchair. This is unacceptable, and we are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Thank you for bringing these matters to our attention, and we hope to have the chance to regain your trust in the future.Brucea Yeandle,General Manager

10/10 Excellent

Larenta

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Brucea Yeandle General Manager on Apr 14, 2024
Dear Larenta, Thank you for choosing Candlewood Suites Mobile-Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Brucea YeandleGeneral Manager

8/10 Good

Valentin

Stayed 2 nights in Feb 2024
Response from General Manager on Mar 21, 2024
Dear Valentin, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Candlewood Suites Mobile-Downtown; we look forward to seeing you again soon. Brucea YeandleGeneral Manager

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Brucea Yeandle General Manager on Jan 22, 2024
Dear Cindy, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Candlewood Suites Mobile-Downtown. We look forward to your return and wish you all the best with your future travels.Brucea YeandleGeneral Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very comfortable and conveniently located to dining.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Julie, It was a pleasure to read your fantastic review of the Candlewood Suites Mobile-Downtown. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit our area.Brucea YeandleGeneral Manager

10/10 Excellent

James

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Clean and the bed was very comfortable. Shower was spacious. Staff was very friendly. No breakfast or daily cleaning but we are fine with that. They have a self-check out snack area that is convenient. Can sodas are $1 which is so good considering they are $3 elsewhere and free coffee all day -nice perks.
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear James, Thank you for choosing Candlewood Suites Mobile-Downtown and sharing your experience. We are glad you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. We are also pleased to know that you found our self-checkout snack area convenient and that you had a great stay. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Brucea YeandleGeneral Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Jan 12, 2024
Dear Valued Guest, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Brucea YeandleGeneral Manager

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed on the second floor and could hear overhead movement a good bit of the time
Stayed 1 night in Dec 2023
Response from Brucea Yeandle General Manager on Jan 6, 2024
Dear Ingrid, Thank you for staying with us and for your review! We enjoyed having you as our guest at Candlewood Suites Downtown-Mobile, and we're so glad you enjoyed your visit. We hope you will stay with us again the next time you are in Mobile. Brucea YeandleGeneral Manager

10/10 Excellent

Noel

Stayed 2 nights in Dec 2023
Response from General Manager on Dec 29, 2023
Dear Noel, Thank you for staying with us and for your gracious rating. On behalf of all of us at Candlewood Suites Mobile-Downtown we would like to invite you for another outstanding visit. Brucea Yeandle General Manager

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Candice, Thank you for choosing to stay with us and sharing your review. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve.Brucea YeandleGeneral Manager

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Mary, Thank you for your recent stay at the Candlewood Suites Mobile-Downtown and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Brucea Yeandle,General Manager

8/10 Good

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Jeffery, Thank you for choosing Candlewood Suites Mobile-Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Brucea Yeandle,General Manager

10/10 Excellent

Melinda

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and clean, everyone was nice as well
Stayed 1 night in Dec 2023
Response from General Manager on Dec 10, 2023
Dear Melinda, Thank you so much for the amazing review! We are happy you enjoyed your stay at Candlewood Suites Downtown-Mobile and it is great to know you were so comfortable at our hotel. We really appreciate the nice comments about the team members, and we will pass them along to everyone. Thanks again for the very nice review and we hope you will stay with us again soon! Brucea Yeandle,General Manager

10/10 Excellent

Dawne

Stayed 1 night in Dec 2023
Response from General Manager on Dec 6, 2023
Dear Dawne, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at Candlewood Suites Mobile-Downtown, and we hope to see you again soon. Brucea YeandleGeneral Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Victoria, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Candlewood Suites Mobile-Downtown, and we look forward to welcoming you back soon.Brucea Yeandle,General Manager

6/10 Okay

Kim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, but they did not have the room I requested available. Fortunately my mother had reserved a room through you as well and I could swap, in order to better accommodate my 11 year old son so both my husband and I could get sleep.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Kim, Thank you for choosing our hotel and for taking the time to give us your feedback. We genuinely regret the concern you outlined with your room. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We hope you will consider us home the next time you are in the area.Brucea YeandleGeneral Manager

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from General Manager on Nov 12, 2023
Dear Julia, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Candlewood Suites Mobile-Downtown, and we look forward to welcoming you again soon.Brucea YeandleGeneral Manager

10/10 Excellent

Chad

Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Chad, We are thrilled you had an excellent stay at Candlewood Suites Mobile-Downtown, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Brucea YeandleGeneral Manager

8/10 Good

Sheekela

Stayed 1 night in Oct 2023
Response from General Manager on Nov 5, 2023
Dear Sheekela, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Candlewood Suites Mobile-Downtown. We look forward to welcoming you back on your next visit.Brucea YeandleGeneral Manager

8/10 Good

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Brucea Yeandle General Manager on Oct 16, 2023
Dear Mary, Thank you for choosing Candlewood Suites Mobile-Downtown. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon. Brucea YeandleGeneral Manager

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Brucea Yeandle General Manager on Oct 16, 2023
Dear Steven, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Candlewood Suites Mobile-Downtown; we hope to see you again soon. Brucea YeandleGeneral Manager

10/10 Excellent

Glynn

Stayed 1 night in Sep 2023
Response from General Manager on Oct 9, 2023
Dear Glynn, Thank you for the excellent rating. We are delighted to know you had a great time while here and that we met all of your expectations. We enjoyed having you at Candlewood Suites Downtown-Mobile, and we hope we will continue to be your hotel of choice whenever you return to Mobile. Brucea Yeandle,General Manager

8/10 Good

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customers in the room above ran all night long. You could hear everything step they made. I asked guest services to see if everyone was ok. Thaf made the situation worse the stomped even louder.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 18, 2023
Dear Erin, Thank you for staying with us here at Candlewood Suites Mobile-Downtown and for writing a review. We apologize for the disturbance caused by the guests in the room above during your stay. Please know that this does not reflect the level of service we aim to provide, and we are committed to improving our guest experience. Your feedback is invaluable to us, and we will take measures to prevent such disruptions in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay.Brucea Yeandle,General Manager

10/10 Excellent

Amethyst

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 11, 2023
Dear Amethyst, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Candlewood Suites Mobile-Downtown, and we look forward to welcoming you again soon.Brucea YeandleGeneral Manager

10/10 Excellent

Kebo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 13, 2023
Dear Kebo, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Candlewood Suites Mobile-Downtown, and we look forward to welcoming you again soon.Brucea YeandleGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good rooms
The suite had plenty of room and everything we needed inside. Comfortable bed & restaurants within walking distance. Pool area and outside lounging area was very nice as well. I'll book again
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 6, 2023
Dear Guest, We are delighted to hear that you had a pleasant stay with us and appreciate your positive feedback. Our friendly staff takes great pride in providing exceptional service, and we are pleased to know that you found your suite spacious and well-equipped. It's wonderful to hear that you enjoyed a comfortable night's rest and the convenience of nearby restaurants. Our pool and outdoor lounging areas are designed for relaxation, and we are glad you made the most of them. We look forward to welcoming you back to Candlewood Suites Mobile-Downtown for another enjoyable stay in the future.Brucea Yeandle,General Manager

10/10 Excellent

Abigail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet. Its also very easy to walk to things in downtown
Stayed 4 nights in Aug 2023
Response from Brucea Yeandle General Manager on Aug 12, 2023
Dear Abigail, Thank you for staying with us and for your terrific review! We enjoyed having you as our guest at Candlewood Suites Downtown-Mobile, and we're so glad you enjoyed your visit. Thanks for the nice comments about our spotless property and convenient location, within walking distance of the new Gulf Quest Maritime National Museum, the Arthur Outlaw Mobile Convention Center, and the Dauphin Street Entertainment District. We hope you will stay with us again the next time you are in Mobile. Brucea YeandleGeneral Manager

10/10 Excellent

Clifford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Sep 2, 2023
Dear Clifford, Thank you so much for the perfect rating of your time at Candlewood Suites Mobile-Downtown. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Brucea YeandleGeneral Manager

10/10 Excellent

Sharon

Stayed 1 night in Aug 2023
Response from General Manager on Aug 29, 2023
Dear Sharon, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Candlewood Suites Mobile-Downtown, and we look forward to welcoming you back soon.Brucea Yeandle,General Manager

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway trip
Stayed 1 night in Aug 2023
Response from Brucea Yeandle General Manager on Aug 8, 2023
Dear Clifford, Thank you so much for the amazing review! We are happy you enjoyed your getaway trip at Candlewood Suites Downtown-Mobile, and it is great to know you were so comfortable at our hotel. Thanks again for the review, and we hope you will stay with us again soon! Brucea YeandleGeneral Manager

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, love the kitchenette
Stayed 1 night in Aug 2023
Response from General Manager on Aug 10, 2023
Dear Tracey, Thank you for choosing to stay at Candlewood Suites Mobile-Downtown and for the review. We are delighted to know we exceeded your expectations and appreciate you mentioning our clean and well-equipped accommodations. It was a pleasure having you here, and we look forward to welcoming you again.Brucea Yeandle,General Manager

10/10 Excellent

Blessed Girl

Liked: Cleanliness, staff & service, property conditions & facilities
Nice overnight stay!! Everything was clean!
Stayed 1 night in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Guest, Thank you for staying with us and for your terrific review! We are delighted to know you had a great time here and appreciate you mentioning the cleanliness of our property. We look forward to welcoming you again at Candlewood Suites Mobile-Downtown.Brucea Yeandle,General Manager

10/10 Excellent

Shunda

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location near dauphin street. Reasonable prices. Nice pool. Everything was great!
Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Dear Shunda, Thank you for taking the time to evaluate your recent stay at Candlewood Suites Mobile-Downtown. We are delighted to know you were pleased with our ideal location, relaxing pool and the you found us to be of great value. It was a pleasure having you here, and we look forward to welcoming you again.Brucea YeandleGeneral Manager

8/10 Good

roberto

Stayed 1 night in Jul 2023
Response from General Manager on Jul 11, 2023
Dear Roberto, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Brucea YeandleGeneral Manager

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay staf very nice and helpful
Stayed 1 night in Jul 2023
Response from General Manager on Jul 8, 2023
Dear Todd, Thank you for taking the time to write such a wonderful review! We're so glad you loved Candlewood Suites Downtown-Mobile and that you found our team friendly and helpful. Our team members love taking care of our guests and ensuring they are comfortable and feel at home during their stay, so we will pass your comments along to them. We hope you will stay with us again the next time you are in Mobile. Safe travels! Brucea Yeandle,General Manager

10/10 Excellent

Henry

Stayed 2 nights in Jul 2023
Response from General Manager on Jul 9, 2023
Dear Henry, Thank you for your fabulous rating and letting us know your stay at Candlewood Suites Mobile-Downtown was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Brucea Yeandle,General Manager

10/10 Excellent

Furman

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very short and very enjoyable.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 6, 2023
Dear Furman, Thank you for your compliments on your stay at the Candlewood Suites Mobile-Downtown. Our goal is to ensure the total comfort and satisfaction of each guest, and we are happy we met your expectations. Thanks for letting us know you had all the comforts of home! We hope to have the opportunity to welcome you again when your travels bring you back to Mobile. Brucea YeandleGeneral Manager

6/10 Okay

Carolyn

Liked: Staff & service
Disliked: Cleanliness
Wake up candlewood
Desk staff friendly however, staffing not good based on number of reservations. We arrived at 5:19 for a 4:00 checking. Our room was not ready. There were no luggage cart for cooler,luggage,dog bed,back packs,etc. we waited outside(our choice with dog) for about 30 minutes, awaiting a call for room ready. I went inside and asked and was told yes, the room was ready. The worst part was finding a very large hair ball in the shower stall. It was not ours! My hair is pure white and hubby gray. This was a pretty dark brown and long. I would say shower not cleaned. Lots of excuses offered in am but not interested but sympathetic. Will not stay again nor persue an IHG “rewards” if this is the quality. FYI, the next night we stayed at a residence inn by Marriott. Much cleaner,newer, and gave us a pet discount of 50% because only staying one night. Wake up Candlewood, competitors kicking butte.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 4, 2023
Dear Carolyn, Thank you for staying with us and writing a review. We apologize for the delay you experienced at the time of your check-in and we will share this with our team so it is not repeated. Also, we apologize for the housekeeping issues you encountered in your room. Please be assured that this will be discussed with the staff members and necessary actions will be taken so they can improve. You are a valuable guest to us and we hope you will stay with us again. Brucea Yeandle,General Manager

6/10 Okay

Susan

Disliked: Cleanliness, property conditions & facilities
Not good
Hotel was not very clean, bathrooms were awful, person at check-in was very friendly, but the rest of the desk staff seemed annoyed and were not friendly. Coffee was not drinkable and no breakfast. Only good thing is that is very close to everything
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 28, 2023
Dear Susan, Thank you for staying with us and writing a review. We apologize for the cleanliness issues you encountered and also for the unpleasant experience you had with some of our front desk associates. Be assured this will be discussed with our respective teams so it is not repeated in the future. Having said that, we appreciate your positive comment about our location. You are a valuable guest to us and we hope you will stay with us again. Brucea Yeandle,General Manager

4/10 Poor

Tara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Felt very unsafe, the rooms weren’t clean. We did not shower in either of the 2 rooms we rented, because it was so unclean. Very embarrassing to some family that was in. Luckily, we were just staying for the night to break up the travel. I would have to say charging $11 per vehicle is a little outrageous when you rented a room. It should at least come with one vechiles per room with the price of the room. Not to mention we couldn’t even park in candlewoods parking lot. However, we will not be returning.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 19, 2023
Dear Tara, Thank you for your review! We apologize you had several problems with your suite. We take your feedback seriously so thank you for letting us know. We also appreciate your comments about parking. With limited parking downtown, we are happy to provide private and off-street parking to our guests for a daily fee. We have passed your comments along to our team to ensure we clearly communicate the daily fee when guests make their reservations and during check-in. Thank you again for staying with us and please come back soon! Brucea YeandleGeneral Manager

10/10 Excellent

Shenarra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick couples getaway
It was a really short couples trip we did to enjoy a night out and get food. The hotel was clean, friendly staff and great location!
Stayed 1 night in Jun 2023
Response from General Manager on Jun 14, 2023
Dear Shenarra, Thank you for being our guest at Candlewood Suites Mobile-Downtown and sharing your experience. We are delighted to know you were pleased with our well-maintained property, courteous associates, and ideal location. It was a pleasure to host you, and we look forward to your return visit. Brucea Yeandle,General Manager

10/10 Excellent

Sally

Stayed 1 night in Jun 2023
Response from General Manager on Jul 1, 2023
Dear Sally, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Candlewood Suites Mobile-Downtown, and we look forward to welcoming you back soon.Brucea Yeandle,General Manager

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient.
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 11, 2023
Dear Guest, Thank you for being our guest at Candlewood Suites Mobile-Downtown and for the review. We are delighted to know you were pleased with our clean property and ideal location. It was a pleasure having you here, and we look forward to welcoming you again.Brucea Yeandle,General Manager

10/10 Excellent

Lori

Stayed 1 night in Jun 2023
Response from General Manager on Jun 8, 2023
Dear Lori, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Candlewood Suites Mobile-Downtown.Brucea YeandleGeneral Manager

10/10 Excellent

Patricia

Stayed 2 nights in Jun 2023
Response from General Manager on Jun 6, 2023
Dear Patricia, We are delighted you had an outstanding stay at Candlewood Suites Mobile-Downtown and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Brucea Yeandle,General Manager

10/10 Excellent

Anthony

Stayed 1 night in May 2023
Response from General Manager on May 23, 2023
Dear Anthony, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Candlewood Suites Mobile-Downtown; we hope to see you again soon. Brucea Yeandle,General Manager

10/10 Excellent

Willis, Maryville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in May 2023
Response from General Manager on May 13, 2023
Dear Willis, Thank you so much for the perfect rating of your time at Candlewood Suites Mobile-Downtown. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Brucea Yeandle,General Manager

6/10 Okay

Omara

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not enough parking
Doesn’t have enough parking and the extra parking they offer is basically a dark alley. They also charge for $10 a day for parking. They need to add the $10 parking fee to the description because I chose this hotel thinking there was no parking fees.
Stayed 4 nights in May 2023
Response from General Manager on May 11, 2023
Dear Omara, Thank you for your review! We're glad your overall stay was a good one, and we appreciate your comments about parking. With limited parking downtown, we are happy to provide private and off-street parking to our guests for a daily fee. We have passed your comments along to our team to ensure we clearly communicate the daily fee when guests make their reservations and during check-in. Also, please know that our website does mention the same and we regret that you were not aware of this. Thanks again for staying with us and please come back soon! Brucea Yeandle,General Manager