Ratings based on 67 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Great Time for Kids

Posted Jun 24, 2014
Pros: My favorite part is the pool, there's a section for kids, a waterfall, a hot tub, a huge water slide, and a completely separate section for adults.
Cons: parking parking parking
Location: We spent most of our time at the resort, but we also visited the outlet mall that's about 30-45 mins away, and we ate at some of the local restaurants
This was our second time visiting the hotel. The first time was in September and this trip was in May for Memorial Day weekend. Parking was terrible, but that's probably the only real complaint we have. The room was really nice, and the balcony came in handy for wet swimsuits. We enjoyed the spa and the restaurants both in town and at the resort. There are a ton of activities for kids and adults to enjoy that are planned daily by the resort. We'll definitely be back.
Comment from Hotel Management
Jun 27, 2014 by KEVIN, Hotel Management
Thank you for recently spending your Holiday weekend with us at The Grand Hotel Marriott. We are very happy to hear you enjoyed your second visit with us including the many amenities we have to offer. On behalf of The Grand team thank you, we eagerly await your return.
5 out of 5
Recommended
for Families
by Heather from Mandeville, LA

Will return!!

Posted Mar 19, 2014 on Hotels.com
Although this is typically not where we would stay with our children, we did have a wonderful overnight stay on our way back from Disney World with our children. My husband and I will definitely be back for many date weekends in the future. We loved our visit!!
Comment from Hotel Management
Jul 12, 2014 by Kevin, Hotel Management
Thank you for recently spending a night with us here at The Grand Hotel Marriott. We are very happy to learn you enjoyed your brief family visit with us. We appreciate you taking the time to share your experience and the we welcome the opportunity to provide a special weekend get-a-way.
5 out of 5
Recommended
for Couples
by Marvin & Ullrike freeman from Richton. Ms

52nd weding anniversary

Posted Mar 17, 2014 on Hotels.com
Everything was great most beautiful place in the south. Love south al.
Comment from Hotel Management
Jul 12, 2014 by Kevin, Hotel Management
Thank you for celebrating your Anniversary with us here at The Grand Hotel Marriott. We are thrilled to hear you enjoyed your visit and we look forward to having you return for your 53rd.
5 out of 5
Recommended
for Couples
by Shelly from Texas

Posted Mar 3, 2014 on Hotels.com
A Beautiful Place
Comment from Hotel Management
Jul 12, 2014 by Kevin, Hotel Management
Thank you for your visit to The Grand Hotel. We are very happy to learn you enjoyed your visit and we look forward to having you return.
5 out of 5
Recommended
by A Wright from Heflin, Al

Great weekend experience

Posted Feb 20, 2014 on Hotels.com
Grounds are absolutely beautiful. Staff above par. Food in onsite restaurants very good. Took our granddaughter for a winter break weekend. Lots of fun things to do. Only complaint, sheets did not fit our bed, they were too small and kept coming off. I brought it to the attention of guest services, they changed linens, but it did little to no good. Will come again though.
Comment from Hotel Management
Jul 12, 2014 by Kevin, Hotel Management
Thank you for visiting The Grand Hotel and sharing your feedback. We are very happy to hear that you enjoyed the grounds and dining experiences. I am thrilled to learn that the staff provided the experience you deserve as our guest. Thank you from the Team, we look forward to seeing you again.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 18, 2014 on Hotels.com
Comment from Hotel Management
Jul 12, 2014 by Kevin, Hotel Management
Thank you on behalf of The Grand Team, we look forward to your return.
4 out of 5
Recommended
for Families
by Darb

Great fun on off-season for kids

Posted Jan 22, 2014 on Hotels.com
There are only 2 main suggestions I would have 1. at least one green-type salad, more modern salad. The only thing on the menu was a Cobb. 2. The in house toiletries smelled dated and masculine. Maybe update that. In general very traditional southern get-away for families or older people. My kids, 2 and 6, had a great time biking, swimming in the indoor pool, feeding ducks, etc.
Comment from Hotel Management
Jul 12, 2014 by Kevin, Hotel Management
Thank you for sharing your visit here at The Grand Hotel Marriott. We appreciate your feedback regarding the amenities and your dining experience. We are very happy that the entire family had a good time while our guest and we hope to see you again real soon (the ducks are getting hungry).
5 out of 5
Recommended
for Everyone
by becky from Austin, TX

It really is Grand!

Posted Jan 3, 2014
Pros: The grounds, the staff, the rooms and the bar. The hotel bar is so much fun!
Cons: In a high end resort, if you have staff that are not well versed in high end vehicles, they should be FORBIDDEN to touch them.
Location: Shopping, pool, boating, and many, many excellent restaurants,
We have been to the Grand for many meals and drinks but this was our first overnight stay. The place is beautiful inside and out. The front desk staff were wonderful and accommodating. Our room was beautiful with fantastic views and everything was Top Shelf in quality Our only "mishap" was very specific but a big one to us. I drive a Porsche and when we checked in, we told them we would be less than 5 minutes and please not to drive the Six Speed car as very few people know how to drive a Six Speed. We came out to find a rather large Valet in the car trying to move it and grinding the gears. We asked him to step out, and when he did, he lifted his rather large frame by grabbing the top of my convertible roof. Both actions could have resulted in thousands in damage and we were dismayed to start our tip that way. We never got near the Valet/ check in area again with our vehicle. Magical Fairhope is nearby and the hotel has a fabulous pool area, golf and marina.
Comment from Hotel Management
Jul 12, 2014 by KEVIN, Hotel Management
Thank you for your recent visit to The Grand Hotel Marriott. We appreciate you sharing your comments and recognizing the front desk team for providing a great arrival experience. We apologize for the experience with our valet team, this is not what you should expect from us. Again thank you, we look forward to your return to Fairhope.
5 out of 5
Recommended
by nathan from biloxi

super relaxation

Posted Sep 4, 2013 on Hotels.com
Quite relaxing
5 out of 5
Recommended
for Families
by kathy from atlanta

very customer service oriented

Posted Aug 15, 2013
Pros: customer service was excellent-family oriented
Cons: The food at the Grille was ok-correct address needs to be given on expedia 17855 scenic hwy 98-not One Grand Blvd-that is their mailing address
Location: Found the department stores quite easily-Eastern Shore centre
Thoroughly enjoyed my state at this hotel. The staff was very friendly -Food was good but expensive. Beds were also very comfortable. Hope to go back again!