All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Front Desk Supervisor on Apr 8, 2024
Dear Guest Thank you for your positive rating! We're thrilled to hear you had a good experience. We're committed to making your next stay even better than the last. Thank you for staying at The Holiday Inn Downtown and We look forward to welcoming you back!
8/10 Good
Wendy
Apr 7, 2024
Liked: Cleanliness
Wendy
Stayed 1 night in Apr 2024
Response from Front Desk Supervisor on Apr 8, 2024
Dear guest Thank you for taking the time to review your recent stay with us. While we're glad to hear that you had a positive experience overall, we're sorry that we didn't meet all of your expectations. Your feedback is valuable to us, and we will use it to improve and enhance our services. We hope to have the opportunity to welcome you back and provide you with a five-star experience in the future.
10/10 Excellent
April
Mar 31, 2024
Liked: Cleanliness, staff & service
April
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 8, 2024
Dear Guest Thank you for the awesome rating! We're thrilled to hear you had a fantastic stay and We can't wait to welcome you back for another memorable experience.
6/10 Okay
Jennifer
Traveled with family
Mar 30, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The property showed quite differently than the photographs presented online. Overall an adequate hotel, many amenities are outdated and could use an update or some love.
No seating at the pool whatsoever - very different than the posts online.
Jennifer
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Apr 8, 2024
Dear Guest We apologize for any discrepancies between our online photos and the actual experience you encountered. Your feedback has been noted, and we're committed to improving in these areas. Thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.
Response from Front Desk Supervisor on Apr 8, 2024
Dear GuestThank you for staying with us at the Holiday Inn Downtown! We appreciate your feedback and hope to welcome you back for a even better experience.
6/10 Okay
Stephen
Traveled with family
Mar 29, 2024
Disliked: Property conditions & facilities
Limited and unsafe parking. The parking that was designated for guest were used for public parking. People were double parked, parked in fire lanes and parked in handicap parking spots. The desk clerks could not and would not do anything about it. Very noisy in the rooms.Wait staff in the restaurant were unorganized. Will definitely choose another location next stay.
Stephen
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Apr 8, 2024
Dear Guest We sincerely apologize for the inconvenience and dissatisfaction you experienced during your stay. Your feedback is invaluable, and we're committed to addressing these issues promptly. We truly value your input and hope to have the opportunity to regain your trust during your next visit.
10/10 Excellent
Aliyah
Mar 28, 2024
Aliyah
Stayed 1 night in Mar 2024
8/10 Good
Allen
Business traveler
Mar 27, 2024
I stay here when in town (2/3 per month) because it is convenient to work location. The place is a bit outdated and could use freshening up a bit. The staff is always great and helpful. The 17th floor bar is very cool, with 360deg views of area.
Allen
Stayed 4 nights in Mar 2024
Response from Front Desk Supervisor on Apr 8, 2024
Dear Guest Thank you for your wonderful review! We truly appreciate your loyalty and are thrilled to hear that our convenient location and dedicated staff continue to make your stays enjoyable. Thank you for staying at the Holiday Inn Downtown and we Look forward to welcoming you back again soon!
No stairs for pool room wasn’t soundproof as advertised
Ericka
Stayed 2 nights in Mar 2024
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you for choosing to stay with us. We sincerely apologize for any miscommunication regarding the soundproofing of our pool area and for the inconvenience caused by the lack of stairs.Your feedback is important to us, and we will work to address these issues to ensure a more enjoyable experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay.
I booked a King Suite for my son and I and it was great. We rach had our own room and own bathroom. We also had a nice view of the water.
The staff is so friendly and helpful, and the breakfast is great.
I would highly recommend.
David
Stayed 5 nights in Mar 2024
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you so much for your review. We're delighted to hear that you and your son enjoyed your stay in our Suites and that our wonderful staff was able to contributed to you positive experience!Your recommendation means a lot to us, and we truly appreciate it. We hope to have the pleasure of welcoming you back for another great stay in the future.Thank you for choosing Holiday Inn Downtown Hist/District
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you for your wonderful review! We're delighted to hear that you had a great experience during your stay with us.We hope to have the pleasure of welcoming you back again!Thank you for choosing the Holiday Inn Downtown Hist/District.
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you for your positive review! We're glad to hear that you enjoyed your stay with us.Thank you for Choosing the Holiday Inn Downtown Hist/District. We look forward to welcoming you back for another comfortable stay in the future!
This was a wonderful place to stay at The vies from the top floor bar was amazing , reasonable drinks , , wine was fabulous
sandra
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found our top floor bar satisfactory.We hope to have the pleasure of welcoming you back for another amazing stay soon!
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you for your positive review! We're thrilled to hear that you found our beds very comfortable during your stay.Thank you for staying with us and we look forward to providing you with another comfortable experience during your next visit!
10/10 Excellent
LUIS
Mar 2, 2024
LUIS
Stayed 1 night in Mar 2024
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us.We hope to have the pleasure of welcoming you back again in the future.Thank you for choosing the Holiday Inn Downtown Hist/District
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you for your positive review! We're delighted to hear that you found our location convenient and that you enjoyed the comfort and amenities of your room.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another comfortable stay in the future.
Nice clean place. Super close to the port making travel easy
Gregory
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you for your kind words. We're delighted to hear that you found our establishment as well as our location convenient for your travels.We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest Thank you for the fantastic review! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're glad we could meet your expectations.We can't wait to welcome you back for another Great stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know!
2/10 Terrible
Tia
Feb 24, 2024
Tia
Stayed 1 night in Feb 2024
Response from Front Desk Supervisor on Apr 7, 2024
Dear Guest We sincerely apologize for the disappointment you experienced during your stay with us. Your feedback is very important to us, as aiming to providing a pleasant and comfortable experience for all our guests is our utmost priority.We would like to assure you that your experience does not reflect the standard of service we aim to deliver. we hope to have the opportunity to show you that your recent stay was an exception and exceed your expectations on your next visit.Thank you for choosing the Holiday Inn Downtown Hist/District.
10/10 Excellent
Sara
Traveled with family
Feb 5, 2024
Hotel was awesome, parking lot was full due to non hotel guest
Fantastic spot, right in the heart of downtown. Came for the Senior Bowl and couldn't have picked a better place to stay. Nice bar on the top floor as well.
Everything is clean and this is a nice. There isn’t much parking and the property is dated. A good, clean place to stay overall. I will stay here again.
Business trip to Mobile—easy access to the convention center, restaurants and shopping. The hotel is very roomy and comfortable/clean with a lot of amenities like onsite restaurant and Skybar. Two negatives: no morning coffee unless you wait and get a table in the restaurant. In room coffee isn’t good anywhere. Second negative is the parking. Only a handful of parking onsite and then you have to fight for paid parking along the street or across the road in the parking deck. Wouldn’t have been a big deal but it was storming. Otherwise we are repeat customers here and the staff is awesome!
I booked 2 rooms for a 5 day stay. The party for the second room was unable to get to Mobile due to weather conditions in Boston and flight cancellations. As a result of my friends flight delays and cancellations, I decided to leave 2 days early, thus losing two days cost on my reservation and the entire cost of the 5 day stay in the second room.
Gerald
Stayed 5 nights in Jan 2024
6/10 Okay
Peter, Pace
Jan 19, 2024
I book with breakfast.And I find out I need to pay separate for my breakfast again….
I liked the hotel because I am from there and I have stayed there before.
I didn’t like the smell of the hotel, it’s not enough fresh air in the hotel.
Lee F
Stayed 2 nights in Jan 2024
10/10 Excellent
Marci
Jan 6, 2024
Marci
Stayed 1 night in Jan 2024
6/10 Okay
Margaret
Jan 5, 2024
Liked: Staff & service
Not great
Staff was excellent. We stayed o the 16th floor. It smelled like varnish. Noisy night. It sounded like furniture was being moved around.
Lobby is gorgeous! Check in was easy and staff was very friendly and helpful. Room is big and bed is very comfortable. Shower/toilet room is small but the sink area is a good size . Parking Lot is small and very hard to find a spot to park. The restaurant in the lobby has good food. The wait staff is so friendly but service is slow. Overall I highly recommend this hotel. The location to area restaurants and convention center is great. Can walk to everything and seems safe.