Property amenity

Reviews of Mobile Marriott

3.5 out of 5
Mobile Marriott
3101 Airport Blvd, Mobile, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 501 out of 1001 reviews" "
Rating 8 - Good. 273 out of 1001 reviews" "
Rating 6 - Okay. 111 out of 1001 reviews" "
Rating 4 - Poor. 68 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jean

Traveled with group, Business traveler
Disliked: Amenities
The area isn’t too bad , It is close to restaurant and major road but I did not like the outside of the hotel.
Stayed 2 nights in Dec 2023
Response from Alicia on Mar 26, 2024
Jean,Thank you for choosing to stay with us. I hope that you enjoyed your time here and that you choose to stay with us in the future.

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Alicia on Mar 26, 2024
Charles,Thank you for choosing to stay at the Mobile Marriott. It looks like you enjoyed your stay with us. I hope to see you again on your future stays.

4/10 Poor

Matt

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Alicia on Mar 26, 2024
Matt,I apologize that you did not enjoy your stay with us. We strive to give the best service and it appears that in your case we failed. I hope you give us another opportunity in the future.

2/10 Terrible

Deborah

Liked: Cleanliness
The Expedia reservation I submitted NEVER came through. I did it twice and when I arrived at the hotel No reservation was shown. very disturbing.
Stayed 2 nights in Dec 2023
Response from Alicia on Mar 26, 2024
Deborah,I am so sorry this happened to you. We strive to give the best service and it appears that we were unable to do so. I hope that you give us another chance in the future.

10/10 Excellent

DeShonda

Stayed 4 nights in Dec 2023

10/10 Excellent

Bryan

Stayed 1 night in Dec 2023

8/10 Good

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet but went to my car to notice someone was sleeping in a car park next to mine.
Stayed 1 night in Dec 2023

6/10 Okay

Iris

Stayed 1 night in Oct 2023

10/10 Excellent

Eman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was friendly and helpful. Hotel was clean and comfortable. Great hotel stay while traveling.
Stayed 3 nights in Oct 2023

4/10 Poor

Titania

Stayed 2 nights in Oct 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Mobile Marriott
The hotel was booked for a king size bed, however we were given two full size beds, and told the computer generated it because we used a third party website. We traveled with friends and asked if we could all be within close proximity on the same floor. That did not happen, we were all on separate floors. When we asked why, again because it was computer generated. We were under the impression there was a free continental breakfast, but that was not the case. There was also an issue with our room door not locking properly. We did make the front desk aware, and we were offered a new room.
Stayed 1 night in Oct 2023
Response from Alicia on Oct 16, 2023
I sincerely apologize for the issues that you encountered during your stay. That is not our standard and I am sorry that we did not meet expectations. I will be addressing this with our team so that it doesn't occur in the future. I hope that you choose to give us another chance in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed in mini Marriott and this was my far the most comfortable room I’ve had. The bed along with the pillows made my night sleep on the phone.
Stayed 2 nights in Sep 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and cool room.
The hotel room was comfortable. The only real negative was the hair conditioner dispenser was empty. I was disappointed there wasn't room service, but I went down to the restaurant, and the food was good. They need to update their phones as they still had a button for room service.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Ernesto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 1 night in Jul 2023

10/10 Excellent

Simon

Liked: Amenities, property conditions & facilities
Upgrade
Stayed 1 night in Jul 2023

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Josh

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I was double charged for this stay.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice hotel!
Stayed 1 night in Jun 2023

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was ok
The shower stopped working I called to have it serviced and no one came to fix it.
Stayed 2 nights in Jun 2023

4/10 Poor

John

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently had the pleasure of staying at the Mobile Hotel Marriott, and I must say, it was an absolutely wonderful experience from start to finish. From the moment I stepped foot into the hotel, I was greeted with warm smiles and exceptional hospitality. I'd like to highlight the outstanding service provided by the check-in clerk, who made my stay truly memorable. First and foremost, the check-in process was smooth and efficient. The clerk was extremely courteous and attentive, taking the time to answer all of my questions and ensure that I had everything I needed for a comfortable stay. Their friendly demeanor and genuine enthusiasm made me feel valued as a guest right from the beginning. Moreover, the clerk went above and beyond to accommodate my preferences. They took note of my room preferences and made sure to assign me a room that exceeded my expectations. Their attention to detail and commitment to customer satisfaction were truly commendable. The Mobile Hotel Marriott itself was impeccable. The rooms were spacious, well-appointed, and maintained to a high standard of cleanliness. The amenities offered were top-notch, including a fitness center, a refreshing pool, and a variety of dining options that catered to different tastes. Location-wise, the hotel was conveniently situated in a vibrant area with easy access to local attractions, restaurants, and shopping centers. It provided a perfect base for exploring the city while offering a peaceful.
Stayed 1 night in Jun 2023

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Service and a BEAUTIFUL hotel.
From the lovely ladies at the reception desk to Sam the bartender, A+ service all the way.
Stayed 1 night in Jun 2023

4/10 Poor

Telisa

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Unhappy and hot
The hot water in our room did not work. We moved to a dufferent room. The air conditioner isnt working here. There are no ice machines. You have to pay for ice at the bar in the lobby even if you bring your own cup. Not happy at all
Stayed 1 night in May 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2023

10/10 Excellent

John

Stayed 1 night in May 2023

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
us
very nice stay / breakfast cost is high for what is served
Stayed 1 night in Apr 2023

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2023

10/10 Excellent

Darrien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied Patron
Comfortable & clean. All staff members were professional & accommodating. I would stay there again.
Stayed 1 night in Apr 2023

10/10 Excellent

Kelcie

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, the gentleman at the desk went above and beyond to find me a suitable room that I was comfortable in. I wish I knew his name but that really meant so much to me! Wonderful place to stay, clean and comfortable. Highly recommend.
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Not up to par.
Didn’t seem nice enough for a Marriott hotel. Stayed in a Fairfield same trip that was nicer.
Stayed 1 night in Apr 2023

2/10 Terrible

william

Stayed 1 night in Mar 2023

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Joseph, Hoover

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 1 night in Mar 2023

4/10 Poor

Lisa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived there were several people waiting in line to check in and it became clear very quick that they were all upset because the room they had reserved (two double beds) was not available. Like the others we had to accept a room we did not reserve. The room was moderately clean except for things like a sink that barely drained and a booger on the wall near the lamp. There were no working ice machines on floors 4 - 9. There was so much noise up until about 11:30 and starting at about 8:30/9ish. In the morning we were greeted with the wafting smell of pot in the hallway as we left - our 8 year old was asking about the smell.
Stayed 1 night in Mar 2023

10/10 Excellent

Gustavo

Stayed 1 night in Mar 2023

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

4/10 Poor

Jessie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was 63 degrees all night in our room. The room was dirty. I paid ahead for breakfast but they were trying to charge me additional $45.
Stayed 1 night in Feb 2023

8/10 Good

Howard

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was excellent very nice!!
Stayed 1 night in Jan 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ladies at the front desk were very helpful and friendly.
Stayed 3 nights in Dec 2022

2/10 Terrible

Jessica

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was black mold everywhere…bathroom, ceiling in sleeping area, patio furniture. Absolutely disgusting and no doubt unsafe! Drag racing with loud cars next to the hotel all night. Prostitutes and sketchy/scary people all over the parking lot. I have never in my life been more uncomfortable with a hotel stay. On top of worrying about my car getting broken into all night.
Stayed 2 nights in Dec 2022
Response from AW on Dec 14, 2022
Dear Guest,Thank you for taking the time to share your experience with us, we appreciate you being our guest. We apologize for the inconveniences that you encountered. The Hotel is currently in the process of updating the facilities and hope that you will provide us with an opportunity in the future.Safe Travels,

8/10 Good

Bobby

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 1 night in Nov 2022
Response from AW on Dec 14, 2022
Thank you for taking the time to share your experience with us. We appreciated you being our guest. We are excited that the property is currently being updated and look forward to a beautiful finished product. We will share your comments on our team players to the team so we can continue to take pride in our property and guests.Safe travels,Management & Team

4/10 Poor

Anthony

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This was my third visit. Everything has gone down quickly since my last visit 3 months ago. Construction on the 20th floor made it too noisy all day and early morning. The selection at the bar was poor, Several food and drink items were out of stock, like Coke and tortillas. I was extremely disappointed and won’t return.
Stayed 2 nights in Oct 2022

8/10 Good

Brooke

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Average
Hotel is older but fine..staff was nice. Our room A/C was not great but I think it was just our room.
Stayed 1 night in Sep 2022

2/10 Terrible

Patrick

Stayed 4 nights in Jun 2022

10/10 Excellent

Charles, Germantown

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice property and convenient location.
Stayed 2 nights in Aug 2022

4/10 Poor

brittany

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty room
The room was not clean. There was an empty Pepsi bottle under the bed and about 10 jelly beans under the bed. Clearly was not cleaned after the last guest and i got there at 11pm and was too tired to handle it the night of.
Stayed 1 night in Aug 2022

4/10 Poor

Belk Travel

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Emanuel Gill

Traveled with family
Liked: Cleanliness, staff & service
The property was nice. The staff tidied up our room without having to ask. The only dislike was there is an odor when you walk through the door and carries to the room. It smells like an unclean mop. The sink made a loud gulping noise because the water drained slowly. The air was cool, but the room felt humid at times. Not a bad stay, would recommend staff look into these concerns. I would stay again though.
Stayed 2 nights in Jul 2022