Exterior
Check availability

Reviews of Quality Inn & Suites at Airport Blvd I-65

2.5 out of 5
Quality Inn & Suites at Airport Blvd I-65
150 W I-65 Service Road, Mobile, AL

Reviews

4.8
Rating 10 - Excellent. 115 out of 1000 reviews" "
Rating 8 - Good. 125 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 219 out of 1000 reviews" "
Rating 2 - Terrible. 413 out of 1000 reviews" "

4.8/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bettie

Liked: Cleanliness, staff & service, property conditions & facilities
Good doable
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AVOID AVOID
This hotel has been beyond terrible. I have never had such a bad experience. I paid for 5 guests in a room, but the hotel did not provide what was promised. They removed the sofa bed before we arrived, and even after complaining they said they were not going to do anything. One person had to sleep on the floor! Hotel would let me cancel without losing 100% of the booking cost. This hotel also failed in so many other ways. They were renovating the hotel and therefore many areas were extremely dirty due to construction work. They have no excuse not to clean the areas that remained open, however those areas (corridors, etc.) were filthy, the smell inside the room was unbearable. Then the breakfast... awful and they did not even provide enough food, they ran out of fruits and other things. Seriously, do not stay here!
Stayed 1 night in Dec 2023
Response from Hiral Patel on Jan 11, 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites at Airport Blvd I-65. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Hiral PatelManagerQuality Inn & Suites at Airport Blvd I-65251-343-4949

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is in horrific condition due to extensive construction and should NOT have been open and renting rooms during the Holidays. It was frightening and unsafe. The fact that Expedia pushed even a rate of $70 is unthinkable. I have photos and video footage that show a good portion of the property to be slum-like due to the rubble and trash and inaccessible spaces. I request a refund from Expedia!
Stayed 3 nights in Dec 2023
Response from Hiral patel on Jan 11, 2024
Dear Sheila Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites at Airport Blvd I-65. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Hiral PatelManagerQuality Inn & Suites at Airport Blvd I-65251-343-4949

6/10 Okay

Cheryl

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hiral patel on Jan 11, 2024
Dear Cheryl, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites at Airport Blvd I-65. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our property. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Hiral PatelManagerQuality Inn & Suites at Airport Blvd I-65251-343-4949

6/10 Okay

Ing

Traveled with family
Disliked: Amenities
Bare minimum of amenities in the room and breakfast.
Stayed 1 night in Dec 2023
Response from PP on Jan 14, 2024
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

2/10 Terrible

Rustin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A straight dump. Very dirty. I had to use the comforter to block dust from coming in my room from under the door. They had bugs in my room. Also very loud because they are working on the hotel. Including the room next to me. Last time I pick the cheapest priced room. Lol you get what you pay for.
Stayed 1 night in Nov 2023
Response from PP on Jan 14, 2024
We apologize that our service did not satisfy your expectations.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property is under renovation, caution tape is everywhere, trash is everywhere, outside and inside the hotel. It smells, scary part of town, terrible all around. Not happy at all and there should have been some sort of warning of renovations taking place.
Stayed 1 night in Nov 2023
Response from PP on Jan 14, 2024
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

2/10 Terrible

russell

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible with poor conditions. Needs to be reported to the health department. I had to walk out. I could not stay the night.
Stayed 1 night in Nov 2023
Response from PP on Jan 14, 2024
We apologize that our service did not satisfy your expectations.

6/10 Okay

Patrick

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was under construction so it looked bad. The pull out sofa had feces on it. They changed out the mattress but still. Its outdated for sure.
Stayed 1 night in Nov 2023
Response from Hiral Patel on Nov 23, 2023
Dear Patrick,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites at Airport Blvd I-65. As you rightly said, we are working hard towards making this place better and i can assure you that there will be huge improvement you will see in coming days once property is fully renovated. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Hiral PatelManagerQuality Inn & Suites at Airport Blvd I-65251-343-4949

2/10 Terrible

Patricia, Bessemer

Disliked: Amenities
Not pleased with property
Stayed 2 nights in Nov 2023
Response from Hiral Patel on Nov 20, 2023
Dear Patricia, We are working hard towards bringing property upto standard and as you might have already noticed, renovation is already in progress. We are extremely sorry that we were not able to live up to your expectation for your recent stay.

2/10 Terrible

Pejman

Business traveler
awefull place with rude and unprofessional staffs. Don’t ruin your vacation and wast your time and money to go there.
Stayed 2 nights in Oct 2023

2/10 Terrible

Eva, Baytown

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive for a dirty room. Not what I expected for the price. Never again staying here
Response from PP on Oct 15, 2023
Thank you for posting a review and we’re sorry to hear that your experience was notup to standards. We would like the opportunity to talk and investigate yourfeedback further

10/10 Excellent

Reco

Stayed 1 night in Sep 2023
Response from PP on Oct 15, 2023
Thank you so much for taking the time to leave us this amazing review!

6/10 Okay

Deon

Stayed 1 night in Sep 2023
Response from PP on Oct 15, 2023
We appreciate your wonderful review and look forward to sharing it with our team!

10/10 Excellent

Chantivius

Stayed 2 nights in Aug 2023
Response from PP on Sep 5, 2023
Thank you so much for taking the time to leave us this amazing review

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
Pool was closed which is the main reason we stayed due to the indoor pool. Breakfast options were waffles and toast, juice and cereal with no milk. Room was very dirty. Bathroom needed to be cleaned. Toilet was clean but bath tub had mold and dirt in it. Microwave had dried food inside. Some plugs in the room didn’t work. Hotel smelt like moth balls. Staff was friendly.
Stayed 1 night in Aug 2023
Response from PP on Sep 5, 2023
Dear guest, thanks for sharing your feedback. We’re sorry yourexperience didn’t match your expectations. It was an uncommon instance and we’lldo better in the future.Please feel free to reach out to us with any further comments, concerns, orsuggestions you wish

8/10 Good

Anthony

Liked: Cleanliness, room comfort
Just needs a little love
My stay there was mostly positive; there were small physical issues but as the ownership had recently changed hands and they are starting a re-model, it was forgiveable and the staff was very accomodating
Stayed 3 nights in Jul 2023
Response from PP on Sep 5, 2023
Thank you for sharing your experience with our hotel, and we are happy to knowthat you enjoyed your stay.

4/10 Poor

Brandon

Stayed 1 night in Jul 2023
Response from PP on Sep 5, 2023
We’re so sorry. We’re normally known for our exceptional attention to detail, and weregret that we missed the mark during your stay.

4/10 Poor

Melissa

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There for one night and a nice rest after a long drive was what we wanted. What we got: beds were very uncomfortable, sofa bed was dirty and unusable, toilet hadn’t flushed well and we found a surprise, noises throughout the night from other guests, and by 3 am, seeing the police outside our window arresting someone did not make it any better. We were looking forward to the breakfast included only to get a broken waffle iron, cheapest cereals, and coffee that was extremely bitter. Never again!
Stayed 1 night in Jul 2023
Response from PP on Sep 5, 2023
We apologize for your frustrating experience with our hotel.

2/10 Terrible

Aubrey

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Be aware!!
The pictures posted on the listing do not compare with the actual property. It was dirty dirty dirty! Falling apart. My kids were terrified to stay here. We didn’t feel safe! We were only stopping for the night on our way to Floridian. We were so tired from driving 10 hours we just stayed here. There was no trash can in our room. The cabinets were missing doors. The bathroom was dirty. I wore sandals to shower. There was a broken window.
Stayed 1 night in Jul 2023
Response from PP on Sep 5, 2023
Thank you for bringing this to our attention. We’re sorry you had a distastefulexperience. We will strive to do better.

10/10 Excellent

Melody

Stayed 1 night in Jul 2023
Response from PP on Sep 5, 2023
Thank you for sharing your experience with our hotel, and we are happy to knowthat you enjoyed your stay.

2/10 Terrible

Cynthia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go to this hotel
It was not clean bathroom smelled like pee and there was bed bugs I left as soon as I seen this
Bed bugs
Stayed 3 nights in Jul 2023
Response from PP on Sep 5, 2023
We apologize that our service did not satisfy your expectations.

8/10 Good

Carlos Jose

Stayed 1 night in Jul 2023
Response from PP on Sep 5, 2023
We apologize that our service did not satisfy your expectations.

8/10 Good

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience…
Stayed 2 nights in Jul 2023
Response from Hiral Patel on Jul 10, 2023
Thank you Wayne for your review. It really motivates us to do better in terms of service. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Erline, Tampa

Disliked: Cleanliness, staff & service, property conditions & facilities
Given key to a room that was already occupied… shaking my darn head… could’ve been accidentally killed or arrested by this horrific mistake.
Stayed 1 night in Jun 2023
Response from Hiral Patel on Jul 5, 2023
Dear Erline,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites at Airport Blvd I-65.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued Customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,Hiral PatelManagerQuality Inn & Suites at Airport Blvd I-65251-343-4949

4/10 Poor

Raising

Did not receive my deposit back and it say no smoking property but clearly they smoke in the rooms tubs was dirty water drained very slow in the tub had to switch rooms more than 4 times Ik
Stayed 7 nights in Jun 2023

2/10 Terrible

Julio

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
A Nightmare
I don’t know why Quality Inn Corp stop caring for the hotels and administrations. One inspection and they close this place even the government. I will never consider this chain of hotels anymore. Everything was bad!! Avoid at all cost.
Bath. Broken, dirty and ugly.
Broken simple stuff that should be fixed. Big hazard for the kids
Holes on the wall
Dirty all over the place
Stayed 1 night in Jul 2023

2/10 Terrible

KenDarius

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
There was mildew in the shower area. The tv had lines going across it. The vent in the bathroom made a loud noise. The ice maker on the 3rd floor didn’t work. And there were ants in my drink the next morning on the nightstand. I will never stay at this location again.
Stayed 4 nights in Jun 2023

8/10 Good

Daniel

Stayed 1 night in May 2023
Response from Hiral on May 29, 2023
Thank you for sharing your experience with our hotel, and we are happy to knowthat you enjoyed your stay.

2/10 Terrible

Terri

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the worst hotel. The room was not clean. There were stains on the bed, walls and floor. The hotel was dark, gloomy and humid. I asked for a new room but was told no so I got my $100 deposit back and went to the Holiday Inn next door. Do not stay here!
Stayed 1 night in May 2023
Response from Hiral on May 29, 2023
Dear Terri, Thanks for sharing your feedback. We’re sorry yourexperience didn’t match your expectations. It was an uncommon instance and we’lldo better in the future.Please feel free to reach out to us with any further comments, concerns, orsuggestions you wish to share. We would love to make things right if you give usanother chance.

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was horrible. The window in the room was broken, they didn't have any extra blankets and the desk clerks were rude.
Stayed 3 nights in May 2023
Response from PP on May 11, 2023
We’re so sorry that your experience did not match your expectations. This is on us,and we will regroup with our teams to make further corrections.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
‘Quality Inn’? Corporate needs to pay a visit
This is a dilapidated, run down property. The staff is nice and friendly, it was a quiet place to spend the night. Fairly clean where it mattered. That’s about all I can say positively. Room was run down and lots of wear and tear on the furniture and fixtures. The bed was basic. The breakfast was some cereals, juice, waffle maker, and a few bread options, Nothing hot other than the waffles and coffee. For a ‘Quality’ inn that cost me $130 on hotels.com, I expected a lot more. This property should be de-listed as a Quality Inn, it certainly isn’t matching the idea of the brand at that price.
Stayed 1 night in May 2023
Response from PP on May 11, 2023
Thank you for your review. We’re sorry to hear you had such a frustrating experience,but we really appreciate you bringing this issue to our attention.

2/10 Terrible

Rocisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay here!!
Waiting to check in was ridiculous. Room was nasty when checked in. Smelled terrible shower mold and mildew everywhere. No clean towel or wash cloth in room. Overall wirst experience at a hotel
Stayed 1 night in May 2023
Response from PP on May 11, 2023
We’re so sorry that your experience did not match your expectations. This is on us,and we will regroup with our teams to make further corrections.

4/10 Poor

Gabriel D

Business traveler
Disliked: Property conditions & facilities
The plug in the lamp didn’t work and I have to use a Cpap machine to sleep
Stayed 1 night in May 2023
Response from PP on May 11, 2023
Thank you for letting us know about this. Your feedback helps us get better. We arelooking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Starwanthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE!!!
Stayed 1 night in Apr 2023
Response from PP on May 11, 2023
We appreciate you for taking time to leave us a great rating. We enjoyed having youwith us!

4/10 Poor

donald, Elgin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Drive up very nice, lobby nice, checkin employee great. Getting into room tv did not work. After 45 minutes tv fixed by the check in guy who was very nice. I asked where tin tub was and was told it is not available any more! Disappointment!!! Got ready for bed and the bed was the wore one I ever tried to sleep in. I could feel the coils!! Horrible sleeping experience. Glad I was here for only 1 night! Bad experience. Will never return here.
Stayed 1 night in Apr 2023
Response from PP on May 11, 2023
Thank you for letting us know about this. Your feedback helps us get better. We arelooking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

Jamie

Stayed 1 night in Apr 2023
Response from PP on May 11, 2023
Thank you so much for leaving us a great rating! We look forward to seeing you nexttime!

4/10 Poor

Eric

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs lots of repairs. Hallway smelled bad. Front desk looked nice. Capet ripping in Hallways
Stayed 1 night in Apr 2023

10/10 Excellent

Karen

Stayed 1 night in Mar 2023
Response from Hiral on Apr 12, 2023
Dear karen, thank you so much for leaving us such a wonderfulreview! We are thrilled that you loved your experience; our staff will definitely behappy to read what you wrote. We put customer experience and satisfaction as ourpriority, and your review reaffirms the hard work we put in every day. So thank youfor your kind words and we look forward to seeing you again!

4/10 Poor

Raj

Liked: Staff & service
Disliked: Property conditions & facilities
The place needs fixing up. The tub, toilet, and air conditioning all leaked (need valves). Cracked tiles. They say they'll improve it. Breakfast has no eggs. Only hot thing is waffles, unless you count instant oats.
Stayed 3 nights in Mar 2023
Response from Hiral on Apr 12, 2023
Dear Raj, thanks for sharing your feedback. We’re sorry yourexperience didn’t match your expectations. It was an uncommon instance and we’lldo better in the future. We will be going to thru fully renovation.Please feel free to reach out to us with any further comments, concerns, orsuggestions you wish to share. We would love to make things right if you give usanother chance.

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check in! Very nice and professional staff
Stayed 1 night in Mar 2023
Response from Hiral Patel on Mar 20, 2023
Dear Antoine, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites at Airport Blvd I-65. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Hiral PatelManagerQuality Inn & Suites251-343-4949

6/10 Okay

Jessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Hollow hole in peek hole. Anyone could look in at anytime from the hallway.
Response from Hiral Patel on Mar 15, 2023
Dear Jessica,Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites at Airport Blvd I-65.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel. Your satisfaction is important to us as a valued customer.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. I can assure you that whatever has been brought to our attention, will be fixed today. We hope for an opportunity to properly host you in the future.Sincerely,Hiral PatelManagerQuality Inn & Suites251-343-4949

2/10 Terrible

Yvette

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
By far the worst quality inn I've stayed in, this will be the last time I stay in a quality inn. Super dirty, going inside, the floors were horrible, the walls were horrible. The whole hotel smelled like mold. The hotel customer service at night was just as bad as the hotel.
Stayed 1 night in Mar 2023
Response from hiral on Apr 12, 2023
Thank you for letting us know about this. Your feedback helps us get better. We arelooking into this issue and hope to resolve it promptly and accurately.

6/10 Okay

Amber

Stayed 1 night in Mar 2023
Response from PP on Apr 23, 2023
•“Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention

8/10 Good

joseph

Stayed 1 night in Mar 2023
Response from Hiral on Apr 12, 2023
Dear Joseph,We are so grateful for your kind words! Thanks for sharing your review with us andthe community.

6/10 Okay

Marquetta

Liked: Staff & service
Microwave didnt work, shower was rusty and dated
Stayed 4 nights in Feb 2023
Response from Front Desk on Feb 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Stephen

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very unsatisfying in many ways, because of the atmosphere in which it of holes. We were told there was no smoking on the property and the property reeked of marijuana that was noisy neighbors in the adjacent room. The amenities and pictures that we saw online or outdated, and do not paint a clear picture of what there is to come once you check into the hotel.
Stayed 2 nights in Feb 2023
Response from Front Desk on Feb 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Cameron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Hiral on Apr 12, 2023
Thank you for letting us know about this. Your feedback helps us get better. We arelooking into this issue and hope to resolve it promptly and accurately.

4/10 Poor

Jay rey

Disliked: Staff & service, amenities, property conditions & facilities
The Jacuzzi tub actually worked
Stayed 5 nights in Jan 2023

4/10 Poor

Crystel

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not vacuumed completely. Bathroom light fixture missing. Molded shower curtain. Toilet seat loose. Microwave rusted so could not/did not use. Funny smell in room and hotel in general.
Stayed 3 nights in Feb 2023