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Reviews of The Admiral

3.5 out of 5
The Admiral
251 Government Street, Mobile, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 557 out of 1007 reviews" "
Rating 8 - Good. 206 out of 1007 reviews" "
Rating 6 - Okay. 120 out of 1007 reviews" "
Rating 4 - Poor. 59 out of 1007 reviews" "
Rating 2 - Terrible. 65 out of 1007 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienent
Stayed 2 nights in Apr 2024

10/10 Excellent

Akilah, Prairieville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

titus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and trendy decor
Stayed 1 night in Apr 2024

8/10 Good

Loretta

Liked: Cleanliness, staff & service, property conditions & facilities
The construction was a bit inconvenient but the new room are very nice.
Stayed 1 night in Apr 2024

4/10 Poor

Jaime

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I have stayed here in the past and everything was great; rooms are very comfortable. However, I was notified of renovations when I booked, but was not notified of the extent until driving in/check in. No lobby, no dining on site, one elevator, no valet as before. The staff tried to accommodate, but I was not expecting the conditions based on the rate I paid. I’m sure it will be back to the norm once renovations are complete.
Stayed 2 nights in Apr 2024

4/10 Poor

Jeff

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property being renovated, but no mention on website. Toilet did not work. Restaurant closed due to renovations and no microwave in room,
Stayed 2 nights in Mar 2024
Response from Vernon Miller on Apr 6, 2024
Thank you so much for your feedback and my apologies for the things experienced during your stay . We do routinely send out an email blast to let guests know of our renovation moving closer to our rebirth as well as having the information listed in our hotel overview . We will do our best to ensure this information is relayed going forward.

10/10 Excellent

Demetries

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Vernon Miller on Apr 6, 2024
Thank you much!

6/10 Okay

Sang Wook

Traveled with partner
Liked: Staff & service
It was still under renovation, so that didn't have a full service. A few things though were that 1) it had strong chemical smell (maybe from the construction but not easy to put up with), 2) it didn't have own parking space (though a public parking is close by), and 3) it didn't provide a receipt since I booked it through the Expedia (the 3rd party).
Stayed 1 night in Mar 2024
Response from Vernon Miller on Mar 30, 2024
Thank you so much for your honest feedback. I am unsure of the chemical smell but will have my engineering team look into your room to see if they can find the culprit. As for parking, unfortunately, at this time we do not have onsite parking , but the lots used for private parking will be the same ones in use for the hotel. We are working to streamline the process and will have it implemented soon.

8/10 Good

Haisoo

Liked: Cleanliness
Remodeling now
Stayed 2 nights in Mar 2024
Response from Vernon Miller on Mar 30, 2024
Thank you for the great review! we are almost through the process and look forward to welcoming you back!

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only have a 4star on the amenities and condition because they are going through a major renovation. Which they give notice of before you book. We love The Admiral Hotel and it is our go to when staying in Mobile.
Stayed 1 night in Mar 2024
Response from Vernon Miller on Mar 31, 2024
Thank you so much for the wonderful review! We are just about ready to bring back all of those amenities even better than before. We hop that you will come back and see all of the wonderful progress being made soon!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service
The staff was very accommodating but, despite the fact that the hotel is under renovation, it would be nice to have convenience items, like drinks and snacks, available.
Stayed 1 night in Mar 2024
Response from Vernon Miller on Mar 26, 2024
Thank you for the 5 star review! Our apologies for the lack of snacks during your stay. As we approach completion of our renovations we will be phasing these items back in. We hope you will come back to see our progress.

8/10 Good

Kandis

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. The four star ratings are only because renovations are still ongoing. Staff is exceptional. The rooms are excellent. Lots of food/nightlife within walking distance.
Stayed 1 night in Mar 2024
Response from Vernon Miller on Mar 26, 2024
Thank you for the awesome review! Be sure to come back to see us for an eye opening reimagining of the hotel experience!

10/10 Excellent

Joel

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Admiral Hotel on Mar 18, 2024
Thank you for staying with us. We appreciate your valuable feedback.

10/10 Excellent

al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the service was great the room was clean and comfortable overall the service was excellent.
Stayed 2 nights in Mar 2024
Response from The Admiral Hotel on Mar 13, 2024
Thank you for your valuable feedback. We look forward to welcoming you again. Have a great day!

10/10 Excellent

Rachael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern updated rooms. Restaurant is under construction as of early March but plenty of options 2-5 minutes away around Dauphin street.
Stayed 1 night in Mar 2024
Response from The Admiral Hotel on Mar 12, 2024
We are happy we met your expectations. Thank you for your valuable feedback. Have a great day.

10/10 Excellent

Thomas, La Porte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Vernon Miller on Apr 6, 2024
Thank you!

8/10 Good

Dana V.

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bellman, Chaz was extremely nice and went above and beyond to help us with our luggage which was greatly appreciated. The two Gentlemen and young lady at the front desk were also friendly and welcoming. I hate that the hotel did not have any microwaves in the rooms or even to use in the facility.
Stayed 4 nights in Mar 2024
Response from Vernon Miller on Mar 30, 2024
Thank you so much for the great review! I will be sure to share this information with Chaz and the team as I'm sure it will make their day. I will look into the microwaves situation to see what can be done going forward. Thank you again and have a great day!

6/10 Okay

Bobbie

Stayed 1 night in Mar 2024
Response from Vernon Miller on Mar 30, 2024
Thank you for the review! we will strive to bring your next stay to a 5 star!

10/10 Excellent

Breyan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and clean. The staff was great! Would highly recommend!
Stayed 1 night in Feb 2024
Response from The Admiral Hotel on Mar 5, 2024
Thank you for your recent stay with us. We love hearing you had a great experience with our staff,. Thank you for the recommendation. We look forward to welcoming you again .

10/10 Excellent

Breyan, Spokane

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel location makes it walkable to all of downtown and the cruise ship port. The rooms are nice and clean and the beds are comfortable. The staff was very nice.
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 26, 2024
Thank you for the great review!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Vernon Miller on Mar 26, 2024
Thank you!

6/10 Okay

scott

Traveled with family
Liked: Cleanliness, staff & service
They claim to be under construction..but we saw none. Due to construction.. there is no lounge/bar or restaurant... there is no complimentary breakfast.. and they dont have a parking lot at all... you have to pay $10 at a garage nearby. This needs to be known before booking.
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you for your feedback. I can assure you that we are very much still undergoing our rebirth process but will be ready to emerge soon even better than before . Please join us once again to see the difference a good polish can make!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 26, 2024
Thank you!

8/10 Good

Amy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
They are currently remodeling and the construction starts super early in the morning almost at the crack of dawn. Super nice hotel with nice staff.
Stayed 3 nights in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you for the great review! and very sorry about the construction team waking you up. This has been addressed with them .

6/10 Okay

Frances

Traveled with family and small children
Liked: Cleanliness, staff & service
Good location. Due to renovation; the restaurant was closed and there was not a microwave in the room.
Stayed 2 nights in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you for the review!

8/10 Good

Betty C.

Liked: Cleanliness
Renovated room nice. But temperature of room awful. Fan ran constantly- in auto and in on. Blew cold air in spite of where put temperature at.
Stayed 2 nights in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you for the review!

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was beautiful! The bed was comfortable and it had everything that I needed in it. My only gripe is that they asked for a $50 incidental fee to cover for possible damage or missing items. I had already paid for my room prior to arriving so I was caught off guard by this.
Stayed 2 nights in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

10/10 Excellent

tammy

Traveled with group, Traveled with family
The Room and Hotel was absolutely lovely. Only issue was we had a half roll of toilet paper to start (4 people) and no extra rolls. And the toilet flushed weirded…had to flush twice to get toilet paper to go down.
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

10/10 Excellent

DWAIN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Staff was friendly.
Stayed 2 nights in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

10/10 Excellent

Hoss

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Improve parking situation.
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

10/10 Excellent

Dianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were all newly remodeled. The decor was great.
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

10/10 Excellent

London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 26, 2024
Thank you!

8/10 Good

aisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent but very disappointed about there not being any parking for guest. The parking garage next to hotel was an additional $50 plus tax. That was the only disappointing thing but other then parking issue the hotel is excellent for Mardi Gras.
Stayed 2 nights in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful renovations loved our room from the comfortable bed to the walk-in shower we will stay at the Admiral again.
Stayed 2 nights in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

8/10 Good

Barney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

4/10 Poor

Jason

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No parking had to py 100. To park for 2 nights
Stayed 2 nights in Feb 2024
Response from Terell Ham - General Manager on Feb 10, 2024
Sorry, unfortunately, we don't have valet at this time. Rates are not usually that high, but due to Mardi Gras season.

10/10 Excellent

Linda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby area is still being revised and the elevator area is tight but other than that everything was great and the rooms are a decent size.
Stayed 1 night in Feb 2024
Response from Lexie Trinkle, AGM on Feb 12, 2024
Thank you for your wonderful feedback, we're so glad you enjoyed your visit with us! We're so excited to open our new lobby and restaurant very soon!

2/10 Terrible

Jonathan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The constant construction work outside my window at 7 in the morning.
Stayed 2 nights in Feb 2024
Response from Lexie Trinkle, AGM on Feb 12, 2024
Thank you for the feedback, we're disappointed to hear that your stay was less than exceptional. We currently don't have any construction ongoing outside the hotel and will be looking into what noises may be disrupting our guests, especially so early in the morning.

2/10 Terrible

Shelton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had an emergency and had to leave in a rush. I mistakenly left my wallet in the rush. All the cash was stolen from my wallet. I had a few ones in the main part but there was a $100 folded and tucked between my gas card and debit card. It was not there when my wallet was returned. I will never stay at this establishment again due to theft. I work hard for my money and think I spend it wisely but not this time, not on this hotel. That $100 wasn't just money. That came from my son when he was stationed in El Paso. It was sentimental to me and your staff took that away form me. Their greed tarnished a memory. This one cruel act ruined everything.
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 30, 2024
My apologies for the loss of this sentimental item. I can assure you that our staff maintains the utmost level of integrity and would not act in this manner. I will look into this accusation with our executive housekeeper to ensure that nothing like this happens again. Thank you.

10/10 Excellent

Kala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 26, 2024
Thank you!

10/10 Excellent

Robert

Traveled with family
Pleasant stay
Stayed 1 night in Feb 2024
Response from Lexie Trinkle, AGM on Feb 12, 2024
Thank you for your review, we're so glad to hear that you enjoyed your stay with us!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was congested and great staff
Stayed 1 night in Feb 2024
Response from Lexie Trinkle, AGM on Feb 12, 2024
Thank you for your review, David. We're so glad you enjoyed your visit with our team, through the exciting hustle and bustle of Mardi Gras here in Mobile!

6/10 Okay

Tamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No valet parking or onsite restaurants. Staff was incredible from Bellman on up. Some inconsiderate guests pulled the fire alarm twice. My wife has some mobility issues and when the staff found out they went all out assisting her to and from the room on two occasions. They insured she would be helped first if there was an actual emergency. Highly recommend this Hotel. Room was great staff even better.
Stayed 1 night in Feb 2024
Response from Lexie Trinkle, AGM on Feb 12, 2024
Thank you for taking the time to provide this feedback, we certainly appreciate the high regards and genuinely look forward to sharing with our team. We fully understand how alarming emergency procedures can be, and are so thankful that we were able to support your family during this occurrence. We will look forward to welcoming you back next year, with valet as well as our new restaurant!

8/10 Good

robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is under renovation, but this did not impact my stay. It is Mardi Gras in Mobile and this hotel is very convenient for parades and balls. The only complaints that I have is the late night desk clerk could not make me another key to replace the one that I left in my room. She did finally escort me to the room personally. The other complaint is that there is no hotel parking. There is a parking garage on the same block, but is cost $50/day to park there. I know that this is common in larger cities with a hotel stay, but not Mobile.
Stayed 1 night in Feb 2024
Response from Vernon Miller on Mar 30, 2024
Thank you!

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Slightly inconvenient due to renovations but overall a pleasant experience.
Response from Lexie Trinkle, AGM on Feb 12, 2024
Thank you for your review, Christina, we truly appreciate the feedback and are very glad to hear that you enjoyed your stay. We apologize for the inconvenience our transformation may cause and look forward to finishing here in the near future!

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Vernon Miller on Mar 26, 2024
Thank you! Please let us know any ways we can make your next stay even better than the last!

10/10 Excellent

Spring

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms
Stayed 1 night in Jan 2024
Response from Lexie Trinkle, AGM on Feb 12, 2024
We're so glad to hear that you love our new rooms, we do too! Thank you for taking the time to leave a review.

10/10 Excellent

kimberly, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lexie Trinkle, AGM on Feb 12, 2024
Thank you for your feedback, Kimberly, we're so glad that you enjoyed your visit!

10/10 Excellent

Gloria

Stayed 2 nights in Jan 2024
Response from Vernon Miller on Mar 26, 2024
Thank you!