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Reviews of Holiday Inn Express & Suites Mobile West I-10, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Mobile West I-10, an IHG Hotel
5190 Motel Court, Mobile, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 465 out of 1001 reviews" "
Rating 8 - Good. 278 out of 1001 reviews" "
Rating 6 - Okay. 114 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 69 out of 1001 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and price.
Stayed 1 night in Apr 2024

6/10 Okay

Rodney

Liked: Staff & service
No hot breakfast as advertised. Shower faucet broken. Shower curtain on backwards.
Stayed 1 night in Apr 2024

8/10 Good

BEN

Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Great breakfast. Helpful staff
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024

10/10 Excellent

Eddie, Houma

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service
Stayed 1 night in Jan 2024

10/10 Excellent

Eddie, Houma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Nicole

Stayed 1 night in Dec 2023

6/10 Okay

Krzysztof

Liked: Staff & service
This property is under main renovation so it is hard to grade them.
Stayed 1 night in Dec 2023

8/10 Good

Garry, Eagle River

Stayed 1 night in Dec 2023

10/10 Excellent

Juan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Darryl

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Dis-colored water from bathroom sink during the first night of stay.
Stayed 2 nights in Dec 2023

6/10 Okay

Latriece

Traveled with family
Liked: Cleanliness, staff & service
There is remodeling going on. I’m sure once that’s completed it’s going to be very nice. But i didn’t like the construction look and the tvs in the hall way. I also didn’t like housekeeping waking me up an hour before check out asking if i would need more time. I’m not a morning person ask me closer to check out please.

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Under renovation.
Lots of construction going on. Our room was tired, so understand the renovation. Breakfast was a “grab and go”, not so good.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffery

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jessyca on Sep 22, 2023
We would like to thank you for your stay here with us.We started renovation the beginning of August and hope that you will give us the opportunity to serve you again in the future.Thank you so much for your business. Best Regards,Jessyca S.Holiday Inn Express & Suites

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jessyca on Sep 22, 2023
We would like to thank you for your recent stay here with us and for taking the time to complete our on-line survey. Feedback from our guests is very important to us. We started renovation the beginning of August 2023. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your business. Best Regards,Jessyca S.

6/10 Okay

Anthea

Disliked: Cleanliness
One of the lights didn't work. The tub had mold in the grout. The floor felt dirty.
Stayed 1 night in Jul 2023

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay over.
Just a one night stay over while traveling. It was ok. Breakfast was good. Check in was fast. Front desk friendly. Restaurants and fast food close by.
Stayed 1 night in Jul 2023

10/10 Excellent

Misty

Stayed 1 night in Jun 2023

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is in a nook and was quiet.
Stayed 2 nights in Jun 2023

6/10 Okay

Janice

Liked: Cleanliness, staff & service
Older property, no luggage rack in room or available at front desk, pool looked dirty with leaves in pool.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mahmoud

Stayed 2 nights in Jun 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jun 2023

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Rey pleasant stay!
Stayed 1 night in Jun 2023

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are so nice
Stayed 1 night in Jun 2023

10/10 Excellent

Larry

Stayed 4 nights in May 2023

2/10 Terrible

Hilary

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldnt not recommend anyone to stay at this hotel. I stayed for 2 nights. While there, big, full garbage bags were left out in the hallway ( 1 a door away from my room). Had to ask the front desk for clean towels and bedding and changed them myself. At night the parking lot was full of people playing loud music and drinking. Yes I mentioned all these things to management, nothing was done about it. Just received an "apology".
Stayed 2 nights in May 2023

10/10 Excellent

Mark

Stayed 1 night in Apr 2023

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable hotel. Some of the in-room furniture is starting to show its age, but all-in-all an excellent choice for working in Mobile.
Stayed 1 night in Apr 2023

6/10 Okay

WALTER

Business traveler
Disliked: Cleanliness
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable and had an excellent breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Sheila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel as it was located between our daughter and mother. We arrived early but were able to do the early check in. The front desk was very helpful and pleasant to deal with. The room was clean and the pillows were actually great! The breakfast had a huge variety of options and the grandkids were able to stay with us one night on a roll away bed that was brought in. We asked for clean towels on the 1st morning (grands used them all) as I was told they clean every 3rd day which was not an issue. We will book again. I booked through Expedia and the rate was comparable to those in this immediate area. The family told us the places across the highway were not very secure which is why we paid the higher rate on this side of the road. We will for sure be back when we visit the family again
Stayed 3 nights in Mar 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Lacrecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

2/10 Terrible

Kevin

Stayed 1 night in Mar 2023

8/10 Good

Hersh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good amenities, courteous and helpful staff.
Stayed 1 night in Mar 2023

2/10 Terrible

Nancy

Stayed 1 night in Mar 2023

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly. Room was clean.
Stayed 1 night in Mar 2023

6/10 Okay

Joseph

Traveled with partner
Liked: Staff & service
There was a stale oder throughout the building. Lighting in hallways was dim. Cold temp. in hall too. TV in our room did not work well. Room 219.
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nice people not the best rooms
The first room we got was still dirty. Went and got a new room and it was clean but not really. Lights and lamps dusty, dusty bathroom counter. Not very impressed. The people were very nice though
Stayed 1 night in Mar 2023

10/10 Excellent

ROY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff
Stayed 1 night in Mar 2023

10/10 Excellent

King

Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Jennifer

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
The first room had some kind black stuff under the mattress cover. Asked for another room. The furniture was so outdated and the pillows were yellowed looking. Pillows also were so small you had to have six of them to sleep on.
Stayed 4 nights in Feb 2023

10/10 Excellent

Kim

Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Room very clean.
Stayed 1 night in Jan 2023

8/10 Good

Ronald, Ellicott City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

John

Liked: Staff & service, amenities, property conditions & facilities
I may be right off the interstate but it's highly convenient to the area.
Stayed 2 nights in Jan 2023