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Reviews of Holiday Inn Express Mobile I-65, an IHG Hotel

2.5 out of 5
Holiday Inn Express Mobile I-65, an IHG Hotel
516 Springhill Plaza Ct, Springhill Avenue & I-65, Mobile, AL

Reviews

8.0

Very Good

Rating 10 - Excellent. 418 out of 1000 reviews" "
Rating 8 - Good. 321 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JAMESA

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was nice.
Stayed 1 night in Apr 2024

8/10 Good

ELIZABETH

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel, good staff, big rooms with couch sitting area. Breakfast quite mediocre and entrance difficult from highway.
Stayed 1 night in Apr 2024
Response from Marlo on Apr 9, 2024
Thank you for staying with us. We look forward to hearing feedback from our guest.

10/10 Excellent

Donnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean, breakfast was great!
Stayed 1 night in Mar 2024
Response from Marlo on Apr 6, 2024
Thank you for staying with us. We look for feedback from our guest.

8/10 Good

Edwina j

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice the room was nice. We did not like that breakfast ends at 9:00. It is the weekend and people like to sleep a little later and not have to rush.
Stayed 2 nights in Mar 2024
Response from Marlo on Apr 6, 2024
Thank you for staying with us. We look for feedback from our guest.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and pretty clean hotel. In my next work trip to Mobile I’ll probably stay here. Don’t recommend it for family trips
Response from Marlo on Mar 25, 2024
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Marlo on Mar 25, 2024
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Conner

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean room.
Stayed 1 night in Mar 2024
Response from Marlo on Mar 25, 2024
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Kendrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Marlo on Mar 6, 2024
Thank you for your review. We look forward to hearing feedback from our guest.

2/10 Terrible

VICTORIA

Stayed 1 night in Feb 2024
Response from Marlo on Mar 25, 2024
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marlo on Jan 30, 2024
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Alan

Stayed 1 night in Jan 2024
Response from Marlo on Feb 14, 2024
Thank you for your review. We look forward to hear feedback from our guest.

10/10 Excellent

Clyde

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend the Holiday Inn Express Hotel. It’s EXCELLENT in every way - staff, parking, easy access, spacious rooms!
Stayed 1 night in Jan 2024
Response from Marlo on Jan 23, 2024
Thank you for your review. We look forward to hearing feedback from our guest.

8/10 Good

Carolyn

Stayed 1 night in Dec 2023
Response from Marlo on Jan 23, 2024
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Marlo on Dec 30, 2023
Thanks for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Sayedyounes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked it there. Everything was good.
Stayed 1 night in Nov 2023
Response from Marlo on Nov 30, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Nov 2023
Response from Marlo on Nov 30, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

8/10 Good

RICHARD

Stayed 1 night in Nov 2023
Response from Marlo on Nov 27, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Marlo on Nov 6, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Muhammad

Stayed 2 nights in Oct 2023
Response from Marlo on Nov 6, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Bryan or Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marlo on Nov 6, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

martin

Liked: Amenities
Very nice
Stayed 1 night in Oct 2023
Response from Marlo on Oct 28, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Marlo on Oct 21, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marlo on Oct 17, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Santasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was wonderful room was clean housekeeping was nice and helpful
Stayed 2 nights in Oct 2023
Response from Marlo on Oct 28, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

8/10 Good

Selena

Stayed 3 nights in Oct 2023
Response from Marlo on Oct 13, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

8/10 Good

Sharon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Quiet perfect place to stop.
Stayed 1 night in Oct 2023
Response from Marlo on Oct 13, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

2/10 Terrible

Kartrina

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marlo on Oct 9, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

ronee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean, quiet and the hotel front desk staff was very accommodating. Check in was quick and easy, bed was comfy and breakfast was sufficient.
Stayed 1 night in Sep 2023
Response from Marlo on Sep 14, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Donovan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy comfort
I arrived late but the friendly staff made check-in fast and easy so I could get to bed asap
Stayed 1 night in Aug 2023
Response from Marlo on Sep 4, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Gwen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close and convenient to everything
Stayed 1 night in Aug 2023
Response from Marlo on Aug 28, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

8/10 Good

Jenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was last minute but ended up being nice
Stayed 1 night in Aug 2023
Response from Marlo on Aug 22, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

8/10 Good

Janet

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return to this property, pleasant and helpful staff.
Stayed 4 nights in Aug 2023
Response from Marlo on Aug 22, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

6/10 Okay

HEATHER

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
room was nice enough but small and the walls were very thin im just thankful my neighbors were quiet.
Response from Marlo on Aug 7, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Lorenzo

Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Marlo on Aug 2, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Jul 2023
Response from Marlo on Aug 1, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Quinton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean, staff efficient and friendly. The rates were a bit high but overall enjoyed the stay.
Stayed 3 nights in Jul 2023
Response from Marlo on Jul 18, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay. Reasonable, friendly, helpful, clean. Only matter could be better is to refill coffee pods over 3 night stay.
Stayed 3 nights in Jul 2023
Response from Marlo on Jul 18, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from EWW on Jul 13, 2023
Thank you for your feedback. We look forward to hearing from our Guest.

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Marlo on Jul 12, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

8/10 Good

kristin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Hotel was clean and rooms were nice. When I originally arrived I waited for 15 minutes for someone to come to the front desk, no one came so I left and ran an errand. When I came back, someone was there to help me. The front doors said sold out, so I can imagine that they were busy! The rooms were clean and the breakfast was good.
Stayed 1 night in Jun 2023
Response from Marlo on Jul 10, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Josh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from EWW on Jul 10, 2023
Thank you for your feedback. We look forward to hearing from our guest and we are glad you had a great stay.

10/10 Excellent

Leslie, metairie

Stayed 2 nights in Jul 2023
Response from Marlo on Aug 1, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

6/10 Okay

Stephen

Traveled with family
Liked: Staff & service
Our room had roaches. Room 305 had the bugs.
Stayed 4 nights in Jun 2023
Response from Marlo on Jul 14, 2023
Thank your review. We look forward to hearing feedback from our guest. We will be taking care of that issue that occurred.

8/10 Good

Kenya

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was nice. Housekeeping staff rude
Stayed 1 night in Jun 2023
Response from Marlo on Jul 2, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

terrance

Liked: Cleanliness, staff & service, property conditions & facilities
The property looked neat and clean.
Stayed 1 night in Jun 2023
Response from Marlo on Jul 2, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Marlo on Jul 2, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean . Staff was very nice
Stayed 1 night in Jun 2023
Response from Marlo on Jun 26, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Marlo on Jun 20, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Bryan or Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Marlo on Jun 16, 2023
Thank you for your review. We look forward to hearing feedback from our guest.

10/10 Excellent

Sema

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed twice now at this hotel. Once on the way to Orlando and now on our drive back home. Very comfortable, clean and nicely furnished rooms. Friendly staff and easy check in! Few fast food restaurants a few minutes a way which makes it easy to pick something up quick. I will definitely come back to stay here again the next time we are in this area!
Stayed 1 night in May 2023
Response from Marlo on Jun 12, 2023
Thank you for your review. We look forward to hearing great feedback from our guest.