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Reviews of SureStay Hotel by Best Western Tehachapi

2.5 out of 5
SureStay Hotel by Best Western Tehachapi
418 W Tehachapi Blvd, Tehachapi, CA

Reviews

7.6

Good

Rating 10 - Excellent. 236 out of 759 reviews" "
Rating 8 - Good. 282 out of 759 reviews" "
Rating 6 - Okay. 123 out of 759 reviews" "
Rating 4 - Poor. 54 out of 759 reviews" "
Rating 2 - Terrible. 64 out of 759 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Julia

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the front desk was very nice and very capable and checked me in quickly, and even got me a room on the ground floor, which I had been unable to book online. I have my 65 pound dog with me and she’s quite comfortable in the room. There’s a great steakhouse within walking distance. This is a great place to stop when you’re on a road trip.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 8, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 8, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

6/10 Okay

Valerie

Disliked: Staff & service, amenities, property conditions & facilities
It’s to noisy and the bathroom and sink we’re dirty and the refrigerator didn’t keep items cold
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 8, 2024
Thank you for the review. Your comments have been shared to the proper hotel team.

4/10 Poor

David

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Everything about the property was cheap and of mediocre to poor quality: the hard beds, thin towels and wash cloths to name a few.
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 8, 2024
Thank you for the review, your comments have been shared with the proper hotel team.

8/10 Good

richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So, if you have the second floor, there is no elevator. Seniors should get the first floor.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 7, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

6/10 Okay

Rachel

Traveled with partner
Disliked: Staff & service
The staff were not friendly at all and their rates changed every time I asked a different person. When I checked in the front desk person said “is there a pet, yes or no” and mumbled for the rest of our conversation. There was hair in our towels and for a “suite” it wasn’t that great. The label one star motel is fitting.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 7, 2024
Thank you for the review. The comments have been shared with the proper hotel team.

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay at that hotel again the staff is very rude and mean they called the police saying my family was homeless
Stayed 4 nights in Jan 2024

10/10 Excellent

Carol

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Desk clerk was super friendly and efficient
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 7, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

10/10 Excellent

BRUCE, GRANITE BAY

Stayed 1 night in Jan 2024
Response from Front Desk on Mar 7, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great. We feel safe. The room is clean & spacious. Breakfast is adequate. Reasonable price!
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 23, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

8/10 Good

Lester

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 23, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

8/10 Good

Orlando

Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 23, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

2/10 Terrible

Brenda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms getting dingy, towels were too old, walls way too thin, I attempted to call front desk after midnight and no one answered.
Stayed 2 nights in Dec 2023
Response from Front Desk on Jan 23, 2024
Thank you for the review.

10/10 Excellent

Aronne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, dog friendly property with friendly staff.
Stayed 1 night in Dec 2023
Response from Front Desk on Mar 7, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

6/10 Okay

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Just Fine
It was fine. They are pet friendly which was the main reason I selected this hotel - and the price. The room was clean - like I said it was fine. I was visiting family and needed a place to stay. I would probably go back but my husband said he could hear the train which woke him up but I couldn’t (I’m not deaf!)
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 23, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel by accident! On a road trip and found out it was too far out of our way! I tried to cancel within 90 min of booking! Expedia called hotel and they would not refund money! I also called hotel! Rude staff
Response from Front Desk on Jan 23, 2024
Thank you for the feedback.

8/10 Good

Chelsea

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 23, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 23, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

10/10 Excellent

Penny

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Everything was great except the TV remote was not working
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 23, 2024
SureStay by Best Western Tehachapi Staff thank you for the review.

2/10 Terrible

Lowell

Stayed 1 night in Dec 2023
Response from Front Desk on Jan 23, 2024
Thank you for the review.

10/10 Excellent

Perry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was wonderful!
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

10/10 Excellent

Aronne

Stayed 1 night in Nov 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

10/10 Excellent

Louisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet & extremely clean
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

10/10 Excellent

Aronne

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to good restaurants, safe and quiet.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

2/10 Terrible

eduardo

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 21, 2023
Thank you for the review.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to Avondale
Good value, walking distence to TK's for great pizza & beer. Hotel is dated but good for a nights stay Breakfast was ok to get you started
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

10/10 Excellent

Perry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about the stay was great. Even the hot breakfast in the morning.
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

8/10 Good

Thomas M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad good room
Stayed 2 nights in Oct 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

6/10 Okay

Michele

Traveled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Front Desk on Dec 21, 2023
Thank you for the review.

2/10 Terrible

Kimberly

Traveled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s all about customer service and this place lacks it !! The staff was ver rude will not stay in this place again
Stayed 1 night in Oct 2023
Response from Front Desk on Dec 21, 2023
Thank you for the review. Your comments have been shared with the proper hotel team.

10/10 Excellent

Dayle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

2/10 Terrible

ROBIN

Business traveler
Disliked: Staff & service
There is no front desk. No staff on site. Only response via text and apps. Requires uploading ID to an app and requires me to give them access to my camera. If I hadn’t paid already and been driving all day and exhausted would have left and found somewhere else. I don’t allow apps access to my phone. Wonder how many scam calls I’ll get from this check-in
Stayed 1 night in Oct 2023

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Clean easy checking highly recommended this hotel
Stayed 2 nights in Oct 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

4/10 Poor

John

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on Dec 21, 2023
Thank you for the review.

10/10 Excellent

Hector

Stayed 1 night in Oct 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

10/10 Excellent

shelby

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bed was SO comfortable!!! Super comfy room we loved our stay at the sure stay! Breakfast was so convenient!!! Whenever we needed anything we got it thanks to the front desk gals
Stayed 2 nights in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

8/10 Good

Holly

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

8/10 Good

Sandy

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

8/10 Good

Jillian

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

8/10 Good

Kerry

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good for the weekend
The hotel was perfect for a weekend away. The only downside was the couch had stains & what looked like dried macaroni on it when we checked in.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kristel

Stayed 1 night in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Stay away at all costs! With absolutely awful Customer Service.
Stayed 1 night in Aug 2023

10/10 Excellent

Todd

Stayed 2 nights in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

8/10 Good

Charlotte

Stayed 1 night in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was kind after a bad experience with Best Western next door.
Stayed 1 night in Sep 2023
Response from Front Desk on Dec 21, 2023
SureStay by Best Western Tehachapi Staff thank you for the review!

6/10 Okay

Claire, El Cajon

Traveled with family
Liked: Staff & service
It was fine. We were visiting with family and we needed a place to stay for a few days. They provided breakfast, the gym was good enough for a quick workout.
Stayed 3 nights in Aug 2023