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Reviews of Bamburi Beach Hotel - All Inclusive

3 out of 5
Bamburi Beach Hotel - All Inclusive
Mombasa-Malindi Road, Bamburi, Mombasa

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 118 reviews" "
Rating 8 - Good. 32 out of 118 reviews" "
Rating 6 - Okay. 26 out of 118 reviews" "
Rating 4 - Poor. 8 out of 118 reviews" "
Rating 2 - Terrible. 6 out of 118 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nadya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kate on Apr 23, 2024
Dear Nadya,Thank you for posting a great and kind rating for Bamburi Beach Hotel.Best regards,Catherine

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the resort very much every thing was excellent,rooms could use a little update but will definitely return again
Stayed 5 nights in Apr 2024
Response from Kate on Apr 20, 2024
Dear Gregory,Thank you for your feedback.We are happy to hear that you enjoyed your stay with us and that you will be returning.We would like to inform you that we are renovating our rooms in the coming months and are hopeful that on your return you will find a new look hotel.Best regards,Catherine

10/10 Excellent

Nina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were excellent and very attentive, always going the extra mile to make sure we were comfortable. In particular Erik and Daisy. Also, Anifah who was always happy and pleasant, when we checked out at 10am she gave us an extra room to shower in after we used the pool facilities as our flight wasn’t until later in the day she also made sure we were still able to have lunch after checking out. Something i would recommend is to create a bigger outside bar and also add more alcoholic drinks to the all inclusive cocktail menu. Also the food was very nice and varied every day however, i think more effort should be made to properly cover some food items as they were often swarmed with flies, for example the desserts and fruits. The rooms were cleaned to the highest of standards every morning and the cleaners never failed to say good morning. I would also recommend riziki the hotels taxi driver to anyone needing to travel outside the resort area, he was very friendly and informative.
Stayed 7 nights in Apr 2024
Response from Kate on Apr 20, 2024
Dear Nina,Thank you for your feedback.We appreciate your remarks and are grateful for your compliment to our food and front office and housekeeping staff and the taxi driver.We have addressed the concerns regarding the All Inclusive drinks. We look forward to your next visit.Best regards,Catherine Yield Manager

6/10 Okay

Tony

Liked: Staff & service
Disliked: Property conditions & facilities
Excellent and very friendly staff however facilities in urgent need of an upgrade and some TLC.. Moved rooms twice because AC was not working and 3rd room still had a fault.. But great staff!!
Stayed 4 nights in Mar 2024
Response from Kate on Apr 12, 2024
Dear Tony,Thank you for posting your feedback. Glad to know you appreciated our staff. We are proud of them. Please note we are in the final stages of finalizing our renovations plans. I am sure on your next visit you will find new rooms with no hiccups.Look forward to your next visit.Best regards,Catherine Yield Manager

6/10 Okay

shelina

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Kate on Apr 12, 2024
Dear Guest,Thank you for posting your rating for Bamburi Beach Hotel.Best regards,Catherine Yield Manager

8/10 Good

steven Laban

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff ,cant do enough for you .Rooms are cleaned daily ,very good value for money !
Stayed 14 nights in Feb 2024
Response from Kate on Mar 12, 2024
Dear Steven,Thank you for your feedback. We appreciate your positive remarks. We look forward to your next visit.Best regards,Catherine MwangiYield Manager

6/10 Okay

David

Traveled with partner
Disliked: Amenities, property conditions & facilities
Air conditioner not functional in such hot weather, nights were nbearable.Cold water from the shower came as a tiny trickle throughout. Towels in Swimming area were few and could not meet the demand. Not value for money was my take
Stayed 4 nights in Feb 2024
Response from Kate on Mar 12, 2024
Dear David,Thank you for taking the time to write your review.We are sorry to note some areas have been below your expectations. We would like to assure you that we do everything we can to ensure our guests enjoy their stay and when things go wrong, we also do everything we can to resolve the situation. We have noted all your concerns and we will address them with the various departments involved and improve for future guests.I'm sorry that you encountered some problems with the rooms. Kindly note we aim to deliver the best for the comfort of our guests and are concerned that this is not our usual standard that we aim to deliver for the comfort of our guests. We surely feel saddened for the inconveniences caused mainly to some unexpected technical issues in our room conditions. Thank you once again for choosing Bamburi Beach Hotel for your vacation. Best regards,Catherine MwangiYield Manager

10/10 Excellent

EMILY

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Kate on Mar 12, 2024
Dear Emily,Thank you for your kind rating.Best regards,Catherine MwangiYield Manager

10/10 Excellent

Jaime

Stayed 3 nights in Dec 2023
Response from Kate on Dec 18, 2023
Dear Jaime,We thank you for rating us so kindly.Best regards,Catherine

10/10 Excellent

Suraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Kate on Sep 26, 2023
Dear Suraj,Thank you for taking the time to rate our hotel. We appreciate the kind rating.Best regards,CatherineYield Manager

10/10 Excellent

Nial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kate on Jul 25, 2023
Dear Nial,Thank you form posting your kind rating of Bamburi Beach Hotel.Best regards,Catherine MwangiYield Manager

10/10 Excellent

Haydn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a fab stay at Bamburi beach hotel, staff were amazing. Great value for money, only downside was the gym not open.
Response from Kate on Jul 25, 2023
Dear Haydn,Thank you for posting your feedback. We are glad to know that you enjoyed your stay and loved our hotel and the amazing staff.We hope to welcome you back in the near future.Best regards,Catherine MwangiYield Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service
It's obviously a slightly older property, so an upgrade would be welcome. But it was incredibly good value for money. The pools, the meals, the staff were all quite good, and I enjoyed my time there.
Stayed 7 nights in May 2023
Response from Kate on Jul 13, 2023
Dear David,Thank you for posting your feedback. We appreciate your remarks and are glad to know that our meals and staff were great. We would like to assure you that plans are underway to upgrade the property.Once again thank you for choosing Bamburi Beach Hotel for your vacation in Mombasa.Kind regards,Catherine MwangiYield Manager

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service
Staff and service is very good…location is great!
Stayed 3 nights in May 2023
Response from Kate on Jun 19, 2023
Dear Vishal,Thank you for taking the time to post your feeback. We are glad to know that you enjoyed your stay and that our staff and service are exceptional.We look forward to welcoming you back.Kind regards,Catherine MwangiYield Manager

10/10 Excellent

Prem prakash

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the best resorts I have stayed so far. Will stay again in future.
Stayed 4 nights in May 2023
Response from Kate on Jun 9, 2023
Dear Prem,Thank you for taking the time to post your great review of Bamburi Beach Hotel! We are delighted to know that you loved our hotel so much and already planning for another visit. Thank you.We look forward to welcoming you soon!Kind regards,Catherine MwangiYield Manager

8/10 Good

Gavril, Buford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is old but well maintained.
Stayed 2 nights in Mar 2023
Response from Kate on Jun 27, 2023
Dear Gavril,Thank you for your feedback. We appreciate your kind rating.We hope to welcome you back soon.Best regards,Catherine MwangiYield Manager

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Variety of food could be better. Sraff was nice and helpful.
Stayed 4 nights in Mar 2023
Response from Kate on Jun 27, 2023
Dear Mike,Thank you for posting your kind rating for Bamburi Beach Hotel. We are also delighted to know that our staff did exceptionally well in their duties and that all made you enjoy your deserved holiday.Best regards,Catherin MwangiYield Manager

2/10 Terrible

Tommy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all to like
Stayed 15 nights in Jan 2023
Response from Kate on Feb 11, 2023
Dear Tommy,We thank you for taking the time to post your review.I am sure you enjoyed our great food and the exceptional staff service. This is very well mentioned in the online post stay reviews.We welcome you for another visit and this time round, you will give a different view of this hotel.Looking forward to welcoming you back!Best regards,Catherine M.Yield Manager

8/10 Good

ROUSSETOS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good time hete
Response from Kate on Feb 11, 2023
Dear Roussetos,We appreciate you for posting a wonderful brief review. It sums up all that we offer. Exceptional hospitality! that a guest will return home full of holiday satisfaction.We look forward to your next visit.Best regards,Catherine MYield Manager

6/10 Okay

Naomi, Springfield

Response from Kate on Jun 27, 2023
Dear Naomi,Thank you for posting your rating and for choosing Bamburi Beach Hotel for your vacation.Best regards,Catherine MwangiYield Manager

6/10 Okay

Stephen, Rockville

Traveled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The fact that their internet was not working was annoying despite having asked them to look at it 18 months ago . Also ,archaic dressing requirements and their bathrooms need upgrade
Response from Kate on Feb 11, 2023
Dear Stephen,First of all, we appreciate you for being a loyal customer. Thank you for posting your feedback. The internet hitch is restored, and we are sorry you missed that great service.We look forward to your next visit.Best regards,Catherine MYield Manager

2/10 Terrible

Michael

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Terrible customer service and dated facilities. Will lie straight to your face including the worthless manager. Hot water either will not work or burns you up. Refrigerator will not work. A/C is not adjustable and doesnt work well.
Response from Kate on Feb 11, 2023
Dear Michael,Thank you for your feedback.Best regards,Catherine M.Yield Manager

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022
Response from Kate on Jun 27, 2023
Dear Ruth,Thank you for your kind rating.Best regards,Catherine MwangiYield Manager

8/10 Good

Romuald

Some people at the reception can arrange everything and help with everything, while others you don't even want to. Restaurant service excellent. The property is several dozen years old and probably has never been renovated, many things require improvement, repair or replacement
Stayed 1 night in Oct 2022
Response from Kate on Jun 27, 2023
Dear Romuald,Thank you for taking the time to post your feedback.We have noted your remarks, we will work on improving the areas mentioned,Thank you once again for choosing Bamburi Beach Hotel for your vacation.Best regards,Catherine MwangiYield Manager

10/10 Excellent

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay.
Stayed 2 nights in Oct 2022
Response from Kate on Jun 27, 2023
Dear Rose,We are happy to know that you had a great stay.Looking forward to your next visit.Best regards,Catherine Yield Manager

10/10 Excellent

Fernando A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are amazing. They can't wait to assist you.Their wine selection has improved.
Stayed 7 nights in Jul 2022
Response from Kate on Aug 23, 2022
Dear Fernando,Thank you for taking the time to post your feedback. We are very happy to know you loved our hotel and the exceptional service from our staff. We would love to welcome you again for another wonderful experience.Best regards,CatherineYield Manager

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 10 nights in Jun 2022
Response from Kate on Jun 29, 2022
Dear Roy, Thank you for rating us so well. We appreciate you! Looking forward to welcoming you back. Warm regards, Catherine Yield Manager

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view of the ocean and that the property was right close to the beach. We found the staff hardworking & very friendly. The daily buffets had delicious food in great variety. It was hard to decide what to choose and it was well presented. We had the all-inclusive package and found it well worth it. If one didn’t feel like the buffet you could order from a smaller poolside coffee shop. Everyday you could see workers cleaning and fixing. There was nightly entertainment. Daily activities by the pool. We enjoyed the water volleyball. Security was excellent. We will definitely go again and would recommend this hotel.
Stayed 5 nights in Jun 2022
Response from Kate on Jun 30, 2022
Dear Larry, Thank you for taking the time to review and rate your experience at Bamburi Beach Hotel. We appreciate your positive feedback on your dining experience with us and we look forward to hosting you once again in the near future for a more memorable holiday experience. Best regards, Catherine Yield Manager

6/10 Okay

Wayne

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great service, terrible facilities
The staff was very nice, but the facilities were not great. We had to be moved from the first room because the air conditioning wouldn't work and the TV was malfunctioning. In the new room we went the last two days without any water.
Stayed 3 nights in May 2022
Response from Kate on Jun 30, 2022
Dear Wayne, Thank you for taking the time to post your review and for appreciating our great service. We appreciate your feedback which is of value for us to make the necessary improvements. We would like to apologize that your experience did not meet your expectations. We do hope that we will have the opportunity to host you again in the near future. Thank you once again for choosing Bamburi Beach Hotel for your vacation. Best regards, Catherine

8/10 Good

Carola von

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in May 2022
Response from Kate on Jun 23, 2022
Dear Carola, Thank you for taking the time to rate us. Appreciated! Kind regards, Catherine

10/10 Excellent

douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2022
Response from Kate on Jun 23, 2022
Dear Douglas, Thank you for taking the time to rate us. We appreciate it. Kind regards, Catherine

10/10 Excellent

Rose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my 3 day stay. It was my second time there and i wasn't disappointed. Customer care was great, rooms were clean, food and drinks were also good. Will definitely be back soon.
Stayed 2 nights in Apr 2022
Response from Kate on May 7, 2022
Dear Rose, Thank you taking the time to post excellent review. This is your holiday home!!! Thank you for choosing Bamburi Beach Hotel for your holiday in Mombasa. We wil continue to maintain our high standards. Thank you once again for appreciating our efforts. Can't wait to welcome you back! Best regards, Catherine

8/10 Good

Peter

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022
Response from Kate on Aug 27, 2022
Greetings.Thanking you for posing your feedback.Best regards,Catherine

10/10 Excellent

ALEXANDER, IRVING

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and close to the beach. Staff were friendly and very accomodating.
Stayed 3 nights in Feb 2022
Response from Kate on Feb 21, 2022
Dear Alexander, Thank you for taking the time to post your excellent review. We are happy to know you loved our hotel and appreciated the staff service. We are hopeful that you will be returning soon for another wonderful experience. Once again thank you for choosing Bamburi Beach Hotel for your vacation in Mombasa. Kind regards, Catherine Yield Manager

6/10 Okay

Nick

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Excellent service but hotel looked tired need a revamping
Stayed 13 nights in Dec 2021
Response from Kate on Feb 21, 2022
Dear Nick, Thank you for taking the time to post your feedback. We are glad to know you appreciated our service. We agree the hotel is tired and we have already started plans of giving the hotel a new facelift, especially in the rooms. I am sure on your next visit you will love it. We look forward to welcoming you back soon. Kind regards, Catherine Yield Manager

4/10 Poor

Andrei

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We initially ordered a room with two twin beds expecting to get just that but got one twin bad and a tiny kids bed. The hotel is really outdated, and lots of flies. The toiles are the worst, most of them don't flush well because they need to be replaced. This hotel is definitely not a three star hotel according to the real standards.
Stayed 2 nights in Dec 2021
Response from Kate on Dec 30, 2021
Dear Andrei, Thank you for choosing to stay at Bamburi Beach Hotel. However, it was with great concern to note that you were not 100% satisfied with your experience here. We hope you could give us another opportunity in the near future to welcome you back and prove that we can serve you better. With kind regards, Catherine Yield Manager

2/10 Terrible

Richard

Stayed 1 night in Sep 2021
Response from Catherine on Dec 17, 2021
Thank you for staying with us. We look forward to your next visit. Kind regards, Catherine Yield Manager

6/10 Okay

Faith

Stayed 3 nights in Aug 2021
Response from Catherine on Dec 17, 2021
Thank you for being our customer.

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is old, when we got to the room the towels were not even white but something like brown, they were old stained and torn. The kitchen was in worse state. After they cooked, they never cleaned the pots and pans were left there, the grill and the stove was full of grease. The table were as their guests left them after eating. I will not recommend this hotel.
Stayed 4 nights in Jul 2021
Response from Catherine on Aug 9, 2021
Dear Guest, Thank you for taking the time to post your review. I am sure there is a positive point you could mention about our hotel. However, we have taken your review with a lot of concerns. We look forward to welcoming you back, we assure you of our best service. Kind regards, Catherine

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is very run down and outdated Lots of mosquitoes in the room, They give juices for free but charge a fortune for water There is no water in the shower. The bathroom stinks really bad Bed sheets smell Please don’t stay at this hotel … please Thanks
Stayed 2 nights in Jul 2021
Response from Catherine on Aug 9, 2021
Dear Guest, I'm so sorry that you didn't enjoy your stay with us. Please be assured that we spray our rooms after every cleaning and mosquito nets are provided upon request at the reception. Our rooms are cleaned daily, there is no reason for a bathroom to stink neither to have smelling bed sheets. We change linen on daily basis. We would love to host you again, you experience an outstanding service. Kind regards, Catherine

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2021
Response from Catherine on Jul 21, 2021
Dear Daniel, Thank you for choosing to stay with us. We appreciate your positive feedback. We look forward to welcoming you again soon. Best regards, Catherine

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The housekeeping staff wasn't very clean the bathroom will still dirty with the ring around the tub from the previous use and the sink did not appear to be wiped down nor did the seem to be mopped.
Stayed 1 night in May 2021
Response from Catherine on Aug 9, 2021
Dear Guest, We are sorry we did not meet your expectations. However, we have addressed your concerns. I hope you will be returning, we offer our best service. Kind regards, Catherine

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Love all the activities and the pool is super nice.
Stayed 2 nights in Mar 2021
Response from Catherine on Aug 9, 2021
Dear Guest, Thank you for your excellent feedback. We are glad to know you enjoyed your stay with us and loved the activities and the nice pool. We would love to welcome you for another wonderful stay! Kind regards, Catherine

10/10 Excellent

Ahmed

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very good Hotel
Stayed 1 night in Mar 2021
Response from Catherine on Mar 23, 2021
Dear Ahmed, Thank you for sending us your feedback. We appreciate it. We are glad to know you liked our hotel and are sure you will definitely have a wonderful stay.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff,ideal location good food .Overall good quality for the price .
Stayed 12 nights in Feb 2020
Response from Catherine on Mar 2, 2020
Dear Guest, Thank you for taking the time to post your feedback. We are delighted to know you appreciated the friendliness of our staff, our good food and the hotel price. All in all we are glad you enjoyed your stay with us. Thank you once again for choosing Bamburi Beach Hotel for your vacation in Mombasa. Kind regards, Catherine Yield Manager

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities
There was leakage is the room and in the restaurant. The activities of the animation during the day were poor. The food and drinks were fine.
Stayed 2 nights in Oct 2019
Response from Catherine on Mar 6, 2020
Dear Guest, We appreciate your feedback. We have noted and improved the areas mentioned. Thank you for choosing Bamburi Beach Hotel for your vacation. Kind regards, Catherine Mwangi Yield Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019
Response from Catherine on Mar 6, 2020
Thank you for staying with us. Kind regards, Catherine Mwangi Yield Manager

8/10 Good

catrine

Liked: Cleanliness, staff & service, room comfort
Charming and friendly
Slightly run down but charming hotel by the beach. Genuine and friendly staff. Good and varied buffé though verk busy during peak. Good choice of local drinks but could make drinking water more available. Local beach business are friendly but perstistant.
Stayed 4 nights in Sep 2019
Response from Catherine on Mar 6, 2020
Dear Catrine, Thank you for taking the time to post your review. We appreciate your remarks and are grateful to know you loved our buffet meals and our staff. We look forward to your next visit. Kind regards, Catherine Mwangi Yield Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Catherine on Mar 6, 2020
Thank you for staying with us. Kind regards, Catherine Mwangi Yield Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. The staff are exceptional, it is clean, the food is out of this world, its a great location, it offers additional services such as beauty salon, security is great and staff go out of their way to make sure things are ok.
Stayed 22 nights in Aug 2019
Response from Kate on Sep 7, 2019
Dear Guest, Thank you for taking the time to post your feedback. We appreciate your good remarks and are very happy to hear that you enjoyed your stay, liked our good food, clean environment and our friendly staff. We look forward to welcoming you back. Best regards, Catherine Yield Manager