Ratings based on 29 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Edinburgh
Great hotel with fantastic staff!!Posted Nov 4, 2014
Location: This is an excellent hotel with an idylic location on the white sandy beaches on the Indian Ocean...
We had visited Diani Reef twice before and were looking forward to our return visit. The first thing we noticed was how few tourists there were, not just in this hotel but throughout this whole region. This was a shame as some of the staff were losing their jobs and there was less of a holiday atmosphere than on our previous visits. On the plus side however, there was no waiting at the bars or for a table at dinner and there were plenty of sunbeds to choose from!! The hotel itself had changed little in the two years since we last visited. The public areas still looked good but the bedrooms and particularly bathrooms much less so. Although they were perfectly clean and tidy,they were looking a little tired and outdated and are long overdue for redecoration. I would also have thought that a large hotel such as this should offer WiFi in the rooms rather than just in two of the bars. It was a shame that the theme nights had stopped as these were particularly enjoyable last time though I appreciate they wouldn't have been possible with so few guests. The food was excellent however and service attentive. It was also a shame that the watersports centre on the beach was no longer open and we had to arrange activities through a neighbouring hotel. Again, I understand that keeping it open wouldn't have been viable with so few guests but this was quite inconvenient.
for Everyoneby Mattfrom London
Great hotel in a great locationPosted Jan 27, 2014
Pros: The gym, food, décor and hotel staff were all superb
Cons: Some rooms suffer from the noise from the hotel nightclub. More free water should be provided.
Location: Use the hotel staff to book trips in order not to be ripped off by untrustworthy beech companies. Glass bottomed boat trip was excellent.
by A verified traveler
Abgewohntes Hotel an einem öffentlichen!!! Strand.Posted Jan 7, 2014
Hotel sehr abgewohnt und lange nicht renoviert. Service bis auf wenige Ausnahmen eher schlecht. Ein total verdreckter Strand und ein überfüllter Pool. Wir hatten uns ein 4,5 Sterne Hotel, auch in Afrika, anders vorgestellt. Das absolute Highlight ist jedoch eine safari. Das wäre auch der einzige Grund um nach Kenia zu Fliegen. Baden im Meer gibt es viele schöne andere Orte. Ist alles sehr auf abhocke der Touristen ausgelegt. Viel erhofft , wenig bekommen...
Recommendedby H.Afrom Sverige
Precis vid havetPosted Dec 29, 2013 on Hotels.com
Trevlig personal, bra service och helt ok frukost- och middagsbuffé. Hotellet är cirka 30 år gammalt, och det märks på sina ställen. Fantastisk privat strand precis intill hotellet. Kan rekommenderas som ett par dagars avkoppling med sol och bad i kombination med exempelvis safari.
for Couplesby Schmidt
Posted Nov 17, 2013 on Hotels.com
for Couplesby A verified traveler
Mukava hotelliPosted Nov 14, 2013 on Hotels.com
Kaikki toimi, hyvin siistiä, trooppinen tunnelma ja loistava ruoka!
Recommendedby Qfrom McLean, VA
Didn't meet expectationsPosted Oct 17, 2013 on Hotels.com
We stayed for two nights. Rooms were dirty, AC units were not working and confronted the hotel staff. They honestly didn't seem to care, no customer service what so ever. Food is mediocre. The beach is nice, that's about it.
for Business Travelersby Bente
Posted Oct 6, 2013 on Hotels.com
for Everyoneby mariannefrom copenhagen
Out of africa/season.Posted Sep 17, 2013
Pros: The staff was nice, ant the beach was so nice....
It was out of season, and very dull... To big and no atmosphere... A lot of bars and reaturants was closed. The staf was so nice, but the hole place as a bit boring.
for Everyoneby Nikhilfrom Blantyre, Malawi
It's a very nice hotel. All public areas are good.Posted Aug 2, 2013
Pros: All public areas are very well made and maintained. The beach was nice and area around swimming pool was quite good.
Cons: The quality of the food.
Location: The location is good and you can do lots of water sports.
We spent 4 night from 27th July to 30th July, 2013. We had good experience and enjoyed every bit of a beach holiday. The breakfast timing of 9.30 am was bit early and we felt it should have been up 10 am in the morning. The quality of the food needs to be improved specially Indian cuisines. The plumbing was in an issue in the bathroom and the quality of the toiletries i.e. shampoo, soaps was not up to the standard. The air-con in the room was not very effective. The spa was very good and the staff were competent. Overall it was a good experience and we had fun.