Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby Matt from London
Great hotel in a great locationPosted Jan 27, 2014
Pros: The gym, food, décor and hotel staff were all superb
Cons: Some rooms suffer from the noise from the hotel nightclub. More free water should be provided.
Location: Use the hotel staff to book trips in order not to be ripped off by untrustworthy beech companies. Glass bottomed boat trip was excellent.
Recommendedby Q from McLean, VA
Didn't meet expectationsPosted Oct 17, 2013 on Hotels.com
We stayed for two nights. Rooms were dirty, AC units were not working and confronted the hotel staff. They honestly didn't seem to care, no customer service what so ever. Food is mediocre. The beach is nice, that's about it.
for Everyoneby Nikhil from Blantyre, Malawi
It's a very nice hotel. All public areas are good.Posted Aug 2, 2013
Pros: All public areas are very well made and maintained. The beach was nice and area around swimming pool was quite good.
Cons: The quality of the food.
Location: The location is good and you can do lots of water sports.
We spent 4 night from 27th July to 30th July, 2013. We had good experience and enjoyed every bit of a beach holiday. The breakfast timing of 9.30 am was bit early and we felt it should have been up 10 am in the morning. The quality of the food needs to be improved specially Indian cuisines. The plumbing was in an issue in the bathroom and the quality of the toiletries i.e. shampoo, soaps was not up to the standard. The air-con in the room was not very effective. The spa was very good and the staff were competent. Overall it was a good experience and we had fun.
for Everyoneby Ina from Colombia
Just a ream in front of the beachPosted Jul 23, 2013
Pros: The design, the stuff and the friendly attitude of the people. And of course the beautiful ocean.
Cons: The breakfast buffet could be a little bit better. For such kind of resort, you really expect a little bit more.
Location: It couldn't be better. Just next to the ocean with this beautiful beach. It's kind of a paradise. Beautiful!
This one is a really beautiful resort in front of the ocean. Everything is so nice, just to feel good and comfortable. The beach and pool are so nice. They have a PADI center and many water activities to offer. The restaurant at the beach side is beautiful. Be aware of the monkeys on your balcony.
for Everyoneby Nicola from UK
Relaxing and comfortablePosted Jun 25, 2013
Pros: The relaxing atmosphere
Cons: The beach boys (constant hassle)
Location: Diani Beach is beautiful and peaceful
We were there in the low season, and almost had the place to ourselves. A strange experience, but still enjoyable. We have also been there when it is busy, and the feel is quite different. Nonetheless the hotel was very clean, the food was excellent, and staff went out of their way to look after the guests and add to a very comfortable and relaxing stay. The location, south of Mombasa, is quiet and far less built up than the north side. The disadvantage is that the journey to Mombasa, or further north, is quite slow. It is, however, well worth factoring in the "travelling time" in order to enjoy the peaceful south coast.
for Business Travelersby A verified traveler
Long way from MombasaPosted Jun 7, 2013 on Hotels.com
Very good service but the room was damp and smelled of mould. Monkeys at the roofs and in the restaurant.
for Everyoneby A verified traveler
Great for couples and family with demarcated areasPosted Apr 1, 2013
Pros: Exceptional view of the sea and lots of amenities and activities. The restaurants and lounge areas were diverse and comfortable.
Cons: The towels are not later in the day and not immediately after the room is cleaned.
Location: The location of the hotel is great. The ponds and pools not to mention the sea provide for a great location.
The hotel amenities are great and this is complemented by pleasant staff always willing to assist. The room had an exceptional view. The quiet pool (for over 12) provides for privacy and quiet for adults who want occasional peace and quiet away from the main pool which has two pools for the children. In addition, the Diani Hospital close by is an added advantage in the event of any unforseen illness. The staff at the hotel referred me to it and the service received was excellent.
for Everyoneby A verified traveler
Our experience with Diani Reef Beach ResortPosted Feb 12, 2013
The complex is huge. The hotel is nice, the beach is ok when the tide is in - too many weeds at lower tide. We had reserved the ocean view, but the hotel couldn't accommodate us so we ended up with pool vlew. A bit disappointing.
for Couplesby Dave from Townsville QLD 4810, Australia
PleasingPosted Nov 9, 2012
Pros: The beach and bars. The staff where very pleasant with no complaints
I had 3 weeks at Diani Reef Beach of which I totally enjoyed my stay and reccomend to others that are intending to come to Ukanda, Diani Beach region. Cheers Dave
Recommendedby A verified traveler
Posted Sep 24, 2012 on Hotels.com