Ratings based on 34 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.5 Service & staff
2.9 Room comfort
2.8 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom New York, NY
Charming, centrally locatedPosted Dec 29, 2014
Cons: Whilst in Kenya, one should have Kenyan coffee at breakfast and not Nescafe.
Location: Ft. Jesus, Old Town, CBD, Moi Avenue, Mama Ngina Drive
Very happy with my experience. Stayed for 10 days. Good service - daily cleaning. Functioning A/C - very important for this climate. Fridge - able to keep cold water on hand. Staff helpful w/o being all up in your business. Breakfast pretty good - especially the pancakes. Real coffee vs. instant would be a nice touch. Cyber cafe and mPesa agent in lobby - very convenient! Easy to get cab or tuk-tuk out front. Terrace very peaceful and lovely in the evening. WiFi sort of works in rooms and definitely works on the terrace. Park yourself under a modem with a cup of cappuccino and click away.
for Familiesby Royfrom Austmarka
Hotellopphold i Mombasa Old Town.Posted Dec 25, 2014 on Hotels.com
Hyggelig betjening og en helt grei frokost. Hotellet fremstår som gammelt, men hyggelig.
for Everyoneby A verified traveler
Einfaches und günstiges HotelPosted Aug 21, 2014
Das Hotel ist einfach ausgestattet, aber sauber. Das Bad ist alt und zweckmäßig, aber sauber. Warmwasser muss man per Boiler vorher erwärmen. Klimaanlage und Mückennetz waren vorhanden und funktionstüchtig. Das Hotel hat eine nette Dachterrasse. Das Personal ist sehr nett und hilfsbereit. Die Lage des Hotels ist in unmittelbarer Nähe der meisten Sehenswürdigkeiten. Auch der Supermarkt ist nicht weit.
for Couplesby Patrickfrom Rwanda
Convenient Location but very basicPosted Apr 23, 2014 on Hotels.com
The New Palm Hotel has a very convenient location to the main historic sites in Old Town Mombasa (Ft. Jesus, etc). The service was generally good. However, it has very basic amenities and a few issues to note. 1. The toilet was not functioning but we were only there for one night; 2. There were bugs and we noted the man spraying the snack counter area with pesticide; 3. The A/C was not strong enough to keep us cool at night.
for Everyoneby A verified traveler
Convenient in location in MombasaPosted Apr 10, 2014
Pros: Staff were good.
Cons: General condition and food.
Location: Fort Jesus, Tarboush Resturant, Old Town tours
Location is good. The mosquito net was the wrong size for the bed, but when we asked for a larger one they changed it very quickly. Food was ok, but nothing to write home about. But the safe were helpful and welcoming at all times.
for Everyoneby eucap
Good locationPosted Mar 29, 2014
This hotel has a good location. The a/c and the cleanliness were not ghe best but overall good value for your money.
for Everyoneby Paolafrom Berlin
Nice and quiet hotel in central positionPosted Mar 27, 2014
I stayed 3 nights in the New Palm Tree Hotel, at the beginning of March 2014. I was very happy to have found this nice and quiet hotel, as a single woman it is sometimes not easy to feel confortable and safe without spending a fortune. This was one of the best hotels I had in Kenya, and as it is situated in a central position I did not even need to take a tuk tuk to visit the old town, just 5 minutes walk! The only thing that made me crazy was the booking, as I had booked through expedia and the woman at the reception kept telling me that my booking had been cancelled and insisted that I did not pay for any room. I had to insist that I had cancelled one booking but made another one for one week later, but it was not easy to convince her... The problem is with Expedia, as the booking number I had was different from the booking number which was in the booking system of the hotel. SO PLEASE @ Expedia: USE ONLY ONE BOOKING NUMBER, SO THAT THE BOOKINGS CAN BE EASILY FOUND!! THANKS
Recommendedby Brilliantfrom 北京
地点极佳Posted Feb 20, 2014 on Hotels.com
for Getaway With Friendsby Brilliantfrom lamu
位置很好Posted Feb 13, 2014 on Hotels.com
性价比较高 屋子比较老 wifi很慢 但有热水 有空调 位置极佳 无论是室内参观还是取现 亦或乘坐前往lamu的大巴都很方便
for Couplesby KR Smithfrom New York, NY
In serious need of an upgradePosted Jan 27, 2014 on Hotels.com
Its not a nice hotel. Its in a good location in the center of town. But the room was not in good shape. The furnishings are drab and rundown and my room was never cleaned. The staff is pleasant. I have no complaints about them but unfortunately that's about the only upside here.