Ratings based on 44 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
95% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Personal Event
by CHINGYU from taiwan

acceptable choice

Posted Mar 25, 2015 on Hotels
not very clean, bugs everywhere that you need a net just like other area in Africa. roaches might show on the table while you eat the breakfast. the only reason I stay might be the cheap price.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Charming, centrally located

Posted Dec 29, 2014
Cons: Whilst in Kenya, one should have Kenyan coffee at breakfast and not Nescafe.
Location: Ft. Jesus, Old Town, CBD, Moi Avenue, Mama Ngina Drive
Very happy with my experience. Stayed for 10 days. Good service - daily cleaning. Functioning A/C - very important for this climate. Fridge - able to keep cold water on hand. Staff helpful w/o being all up in your business. Breakfast pretty good - especially the pancakes. Real coffee vs. instant would be a nice touch. Cyber cafe and mPesa agent in lobby - very convenient! Easy to get cab or tuk-tuk out front. Terrace very peaceful and lovely in the evening. WiFi sort of works in rooms and definitely works on the terrace. Park yourself under a modem with a cup of cappuccino and click away.
3 out of 5
Recommended
for Families
by Roy from Austmarka

Hotellopphold i Mombasa Old Town.

Posted Dec 25, 2014 on Hotels
Hyggelig betjening og en helt grei frokost. Hotellet fremstår som gammelt, men hyggelig.
3 out of 5
Recommended
for Everyone
by A verified traveler

Einfaches und günstiges Hotel

Posted Aug 21, 2014
Das Hotel ist einfach ausgestattet, aber sauber. Das Bad ist alt und zweckmäßig, aber sauber. Warmwasser muss man per Boiler vorher erwärmen. Klimaanlage und Mückennetz waren vorhanden und funktionstüchtig. Das Hotel hat eine nette Dachterrasse. Das Personal ist sehr nett und hilfsbereit. Die Lage des Hotels ist in unmittelbarer Nähe der meisten Sehenswürdigkeiten. Auch der Supermarkt ist nicht weit.
1 out of 5
Recommended
by AMJZA from South Africa

Pay cheap, get cheap

Posted May 6, 2014 on Hotels
No one I know will stay there. It should not be advertised.
3 out of 5
Recommended
for Couples
by Patrick from Rwanda

Convenient Location but very basic

Posted Apr 23, 2014 on Hotels
The New Palm Hotel has a very convenient location to the main historic sites in Old Town Mombasa (Ft. Jesus, etc). The service was generally good. However, it has very basic amenities and a few issues to note. 1. The toilet was not functioning but we were only there for one night; 2. There were bugs and we noted the man spraying the snack counter area with pesticide; 3. The A/C was not strong enough to keep us cool at night.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient in location in Mombasa

Posted Apr 10, 2014
Pros: Staff were good.
Cons: General condition and food.
Location: Fort Jesus, Tarboush Resturant, Old Town tours
Location is good. The mosquito net was the wrong size for the bed, but when we asked for a larger one they changed it very quickly. Food was ok, but nothing to write home about. But the safe were helpful and welcoming at all times.
4 out of 5
Recommended
for Everyone
by eucap

Good location

Posted Mar 29, 2014
This hotel has a good location. The a/c and the cleanliness were not ghe best but overall good value for your money.
4 out of 5
Recommended
for Everyone
by Paola from Berlin

Nice and quiet hotel in central position

Posted Mar 27, 2014
I stayed 3 nights in the New Palm Tree Hotel, at the beginning of March 2014. I was very happy to have found this nice and quiet hotel, as a single woman it is sometimes not easy to feel confortable and safe without spending a fortune. This was one of the best hotels I had in Kenya, and as it is situated in a central position I did not even need to take a tuk tuk to visit the old town, just 5 minutes walk! The only thing that made me crazy was the booking, as I had booked through expedia and the woman at the reception kept telling me that my booking had been cancelled and insisted that I did not pay for any room. I had to insist that I had cancelled one booking but made another one for one week later, but it was not easy to convince her... The problem is with Expedia, as the booking number I had was different from the booking number which was in the booking system of the hotel. SO PLEASE @ Expedia: USE ONLY ONE BOOKING NUMBER, SO THAT THE BOOKINGS CAN BE EASILY FOUND!! THANKS
3 out of 5
Recommended
by Brilliant from 北京

地点极佳

Posted Feb 20, 2014 on Hotels
地点非常好,离老城区、耶稣堡以及LAMU大巴乘坐点都很近。