Outdoor pool, sun loungers

Reviews of PrideInn Hotel Nyali

2.5 out of 5
PrideInn Hotel Nyali
Links Road, Nyali, Mombasa

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 48 reviews" "
Rating 8 - Good. 19 out of 48 reviews" "
Rating 6 - Okay. 10 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 3 out of 48 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Asaad

Traveled with group
All is good
Stayed 5 nights in Feb 2024
Response from General Manager on Mar 6, 2024
Dear Asaad,Greetings from PrideInn Nyali and thank you so much for choosing to stay with us. We are honoured you've taken the time to leave us a review and we're grateful.Thank you and we look forward to hosting you in the future when your travels bring you back to Mombasa.

10/10 Excellent

Paul

Stayed 2 nights in Nov 2023
Response from General Manager on Dec 7, 2023
Dear Paul,Greetings from PrideInn Nyali. Thank you for such a magnificent review and for choosing to stay with us. Thank you and we look forward to hosting you again when your travels bring you back to Mombasa.

8/10 Good

Rudolf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at a reasonable price, good value for money. Looking forward to staying again both for business and pleasure.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Rudolf,Thank you for taking the time to leave such a review. It was a pleasure hosting you at PrideInn Nyali. Indeed we are reasonably priced and also good value for money.Thank you for choosing to stay with us and we look forward to hosting you soon.

8/10 Good

Asli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was attracted to this place due to the its location. Simply is next to the city mall where you can get good restaurants, shops and other entertainments.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Asli,Greetings from prideInn Nyali. Thank you for choosing to stay with us and thank you for your review. It was such a pleasure hosting you and we look forward to hosting you soon.Our location is quite ideal with proximity to restaurants and entertainment joints. Thank you and we look forward to hosting you soon.

10/10 Excellent

Sabina Wanjiku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear Sabina,Greetings from PrideInn Nyali and many thanks for choosing to stay with us. Thank you for the 5-star review and for choosing to stay with us.Thank you and we look forward to hosting you in the near future.Kind regards,Kenneth Waweru.General Manager.

10/10 Excellent

Jason, Stone Mountain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 2, 2023
Dear Jason,Greetings from PrideInn Nyali and thank you for choosing to stay with us and for such a glowing review. We are elated that you found the staff to be amazing.Thank you and we look forward to hosting you in the near future when your travels bring you back to Mombasa.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness
Very friendly staff.
Response from General Manager on Jul 5, 2023
Dear Nicole,Greetings from PrideInn Nyali and many thanks for choosing to stay with us and for your amazing review.Thank you and we look forward to hosting you soon.

8/10 Good

Daniel

Stayed 4 nights in May 2023
Response from General Manager on May 30, 2023
Dear Daniel,Greetings from PrideInn Nyali and many thanks for choosing to stay with us. Thank you for your review of our service, we are more than happy that you enjoyed your stay with us and we look forward to hosting you in the near future when your travels bring you back to Mombasa.Kind regards,Kenneth Waweru.General Manager.

10/10 Excellent

Paulette

Stayed 2 nights in Mar 2023
Response from General Manager on Apr 25, 2023
Dear Paulette,Greetings from PrideInn Nyali and it was such a pleasure hosting you. Thank you for the 5 star review and we hope to welcome you back in the near future.

6/10 Okay

Alex

Traveled with family
Liked: Cleanliness
Hotel is located a few metres from a number of malls. However, parking space inside the hotel premises is limited to 4 vehicles only. Also, the chef needs to get off his phone and step up as his dishes were mediocre.
Response from General Manager on Jan 31, 2023
Dear Alex,Greetings from PrideInn Nyali and sunny Mombasa. Thank you for giving us a chance to host you during your last stay, it was a pleasure hosting you.We are definitely looking into the areas that were not to your liking and we'll rectify them. Apologies for not exceeding your expectations.Thank you and we look forward to hosting you again in the near future.Kind regards,Kenneth Waweru.General Manager.

10/10 Excellent

Jayme

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

Bernard

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2021
Response from GM on Sep 7, 2022
Dear Bernard,Thank you for choosing to visit PrideInn Hotel Nyali. We Really apologize for any inconveniences caused and we look forward to welcoming you again in the near future.With kind regards,

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked accommodation with PrideInn Hotel Nyali, paid Ksh30,264 for a junior suite for two nights. When i arrived at the hotel, they told me they were fully booked and didn't have any rooms. They then transferred me to a different hotel across the city in some smelly neighbourhood. They booked me in a standard room. The room was dirty, bedsheets had blood stains. After checking out I realised that the hotel they transferred me to was only costing them Ksh11,000 for the two nights. Meaning they had stolen Ksh19,264 from me.
Stayed 2 nights in May 2022
Response from Simon Kiema-GM on Jun 12, 2022
Dear Kevin, Thank you for taking time and reviewing your stay. We appreciate your feedback and will address all the issues right away! We really apologize for any inconveniences caused and We hope to see you again at PrideInn Hotel Nyali. Yours sincerely,

8/10 Good

anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well located in the Nyali area, near the malls and the main Mombasa Malindi Road. However, it is difficult to justify '5 mins to the beach' as there is no access
Stayed 3 nights in Apr 2022
Response from GM on May 2, 2022
Dear anthony, We appreciate you sharing your experience so that we can improve moving forward. It's always pleasing to read positive comments about us. We are looking forward to welcoming you back again and we hope your next stay at PrideInn Hotel Nyali will be a pleasant journey. Best regards, Simon Kiema GM

6/10 Okay

Christopher

Traveled with group
Disliked: Cleanliness
Nice pool area. Bathroom was dirty, especially around toilet. Safe didn't work. Only one towel. Front desk staff, one lady in particular, was not particularly friendly but the security was and also the dinning staff was.
Stayed 1 night in Apr 2022
Response from GM on May 6, 2022
Dear Chris, Thankyou for choosing pride Inn nyali for your stay. We really apologize for any inconveniences caused during your stay and we look forward to hosting you again in the near future. Kind regards, Simon Kiema-GM

8/10 Good

Felisah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from GM on Feb 8, 2022
Dear Felisah, Thank you for your positive comments. We were glad to hear that you enjoyed your stay with us here at PrideInn Express Nyali! We truly hope your next stay with us is just around the corner. Kind regards, Simon Kiema GM

8/10 Good

Felisah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from GM on Feb 8, 2022
Dear Felisah, Many thanks for taking the time to share with us your rating on your PrideInn Express Nyali experience. Look forward to your future visits! Best regards, Simon Kiema

8/10 Good

Felicite

Stayed 4 nights in Dec 2021
Response from GM on May 2, 2022
Dear Felicite, Thank you for this fabulous review. We are so glad you enjoyed your stay with us. It was a pleasure to have you as guest. We hope to welcome you back the next time. Warm regards, Simon Kiema

8/10 Good

Hadia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020
Response from GM on Feb 8, 2022
Dear Hadia, At PrideInn Express Nyali our goal is to meet and exceed our guests' expectations. I am delighted to know that we have delivered a true hospitality to you. We value your feedback and look forward to welcoming you back soon. Kind regards, Simon Kiema

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
A/C faulty Bathrooms dirty Staff are rude and unprofessional
Stayed 1 night in Feb 2020
Response from GM on Feb 8, 2022
Dear Guest, First and foremost we would like to thank you for choosing PrideInn Express Nyali for your stay. It is with great concern to note that your stay wasn't perfect due to the bathroom and our staff. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better. Kind Regards, Simon Kiema

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing to talk home about . The rooms were very tiny. The bed was not comfortable.
Stayed 2 nights in Dec 2019
Response from GM on Feb 8, 2022
Dear Guest, Thank you for taking the time to write and post your review. It is with great concern to note that your stay wasn't perfect due to the bed. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better. With Kind Regards, Simon Kiema

4/10 Poor

Vishal

Disliked: Staff & service, property conditions & facilities, room comfort
Poor stay and poor management of the property.
Hotel has very poor amenities we got a small room and noisy fans, AC has no remote. Bathrooms with no Toiletries. Wasted money. not good for Holiday stays.
Stayed 3 nights in Aug 2019
Response from GM on Feb 8, 2022
Dear Guest, Thank you for taking the time to write and post your review. It is with great concern to note that your stay wasn't perfect due to the amenities and your room. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better. With Kind Regards, Simon Kiema

6/10 Okay

Verified traveler

Traveled with family
Grounds are beautiful with tons of potential. Staff can be attentive and very helpful. In a nice tucked in location close to restaurants, shopping malls and night clubs. The rooms are a bit dated and some in need of updating (exposed rusting pipes in bathroom stalls). Security is also an issue. Windows do not lock which a high security risk in my opinion. All in all, the location is great and a few needed repairs can definitely raise the standards of this beautiful hotel.
Stayed 5 nights in Dec 2018
Response from GM on Feb 8, 2022
Dear Guest, Thank you for choosing to stay at PrideInn Express Nyali and for bringing your review to our attention. It's great to hear that you were happy with our hotel and our location. On the other hand, we are concerned to note that you weren't fully satisfied with your room. We have taken into consideration your comments and have shared these with my colleagues. Your input is being taken into serious consideration and reviewed with our team. Wish you could give us another opportunitiy to welcome you back and prove that we can serve you better. Best Regards, Simon Kiema

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from GM on Feb 8, 2022
Dear Guest Greetings from PrideInn Express Nyali! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Simon Kiema

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stay was okay There was power outage from 1am till 6am and Mombasa was extremely warm, this made my night unbearable, no air con.
Stayed 1 night in Nov 2018
Response from GM on Feb 8, 2022
Dear Guest, Many thanks for taking the time to share with us your rating on your PrideInn Express Nyali experience. Look forward to your future visits! Best regards, Simon Kiema

8/10 Good

Geno

Liked: Staff & service, room comfort
Location allowed access to most activities without being in the rush of mid-city mayhem. Plenty of restaurants within easy walking distance. Friendly, helpful staff and reasonably good security.
Stayed 3 nights in Aug 2018
Response from EM on Sep 4, 2018
Dear Geno, Warm greetings from PrideInn Express Nyali. It is a great pleasure to hear that you enjoyed your stay with us. Our main aim is to ensure that our guests feel at home away from home and to offer the best service as per your expectations. On behalf of the team we thank you for your honest review and we are looking forward to host you soon. With warm regards from all of us. Regards, Emily Front Office Supervisor

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for. Excellent service and the staff was super friendly and helpful.
Stayed 1 night in Jul 2018
Response from EM on Sep 4, 2018
Dear Pamela, Warm greetings from PrideInn Express Nyali. We truly appreciate your visit and your kind feedback. It is always very motivating for us to hear that our efforts do bear fruit of making your stay with us memorable. It was a great pleasure hosting you as part of this family and we all hope that we shall be hosting you again soon. Good day. Regards, Emily Front Office Supervisor

6/10 Okay

Ashok, Nairobi

Disliked: Property conditions & facilities
Hot water not available.
Stayed 3 nights in Jun 2018
Response from GM on Feb 8, 2022
Dear Ashok, We appreciate that you have taken the time to write a review for PrideInn Express Nyali. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit. Kind Regards, Simon Kiema

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Bevaline Ogur on Apr 24, 2018
Thank you for your review..

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean , staff are polite and professional.
Stayed 2 nights in Jan 2018
Response from PrideInn Nyali on Jan 12, 2018
Thank You for your wonderful feedback. We are happy that you had a wonderful stay and we look forward to hosting you again.

2/10 Terrible

Reena, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid staying here!
The reviews of this hotel are completely misleading. I don't know how it has had any positive reviews at all. For a start, the hotel is not in Nyali proper, it's between Nyali and Bamburi in a dodgy area. The hotel itself looks more like a motel and hasn't seen any investment in decades. The pool is tiny and between the car park, rooms and check in desk, overlooked by everyone. Onto my room. Sparse and basic are the words that come to mind. My room had one curtain, a window that didn't lock properly, a fan that was hanging from the ceiling by a thread. The bathroom was beyond basic. This is the worst hotel I have stayed in, worse than any hostel in Asia.
Stayed 1 night in Nov 2017
Response from Bevaline Ogur on Dec 5, 2017
Dear Reena, We are sorry that we did not meet your expectation. PrideInn Express Nyali is a budget hotel and hence you'll find just basic amenities in the room. The management is looking into refurbishing the hotel in the near future to give the whole place a more improved look. We appreciate your candid feedback.

8/10 Good

Naseem, Sweden

Liked: Staff & service, room comfort
Its a small hotel
It's ok. people are nice. nice swimming pool. breakfast was not bad
Stayed 2 nights in Oct 2017
Thank You for review. We are glad that you enjoyed your stay with us. We look forward to hosting you again

6/10 Okay

gene

Liked: Cleanliness, staff & service, room comfort
Decent budget accomodations.
Solid choice for budget accommodations..price should be $10 less.
Stayed 2 nights in Jul 2017
Thank you for your feedback. We take note of your price suggestion for consideration. We hope to see you soon.

6/10 Okay

Verified traveler

Liked: Staff & service
the hotel location is very good, out of Mombasa near to all utilities you need the beach is 30 minutes walking, the mall near to the hotel, the heller park 200 m, the entertainments around you... honestly, the hotel is fantastic anyway.
Response from GM on Feb 8, 2022
Dear Guest, Thank you very much for choosing to stay at PrideInn Express Nyali, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Simon Kiema

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outside looking in
the hotel is on the outskirts of the city in an upscale community, but 2 blocks away from the bus line and one block from a shopping mall and about 150 yards from an ATM, quite a very quiet community, with a 30 minute walk to the Indian ocean, very serene, isolated and quaint community. Perfect for "love-birds"!
Response from GM on Feb 8, 2022
Dear Guest, We appreciate the great rating you have posted and look forward to welcoming you back at PrideInn Express Nyali in the near future. With best regards, Simon Kiema

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Mr. Jeff,Greetings from PrideInn Nyali and thank you for such a marvelous review. We are grateful that you chose to stay with us and we can't wait to host you again.Thank you and we look forward to hosting you.Kind regards,Kenneth Waweru.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place with good location
Good nice place with good location, but not near beach.
Stayed 1 night in Feb 2023
Response from General Manager on Mar 2, 2023
Dear Pasi Marjamaa,It gives us such great joy and honor to read your review. Thank you for choosing to stay with us, we are honored to have hosted you.It is indeed a nice place to stay. Thank you for choosing to stay with us and we look forward to hosting you in the near future.Kind regards,Kenneth Waweru.General Manager.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice with central location
Good.
Stayed 4 nights in Sep 2021
Response from GM on Feb 8, 2022
Dear Guest, Thank you for being our guest and for posting your lovely rating. Look forward to welcoming you back at PrideInn Express Nyali. With best regards, Simon Kiema

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from GM on Feb 8, 2022
Dear Guest, We very much appreciate the lovely rating you have shared with us and look forward to welcoming you back soon at PrideInn Express Nyali. Kind regards, Simon Kiema

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Den har bra sarvice mycket bra och bra personal bra område
Stayed 4 nights in Mar 2021
Response from GM on Feb 8, 2022
Dear Guest, Thank you for choosing to visit PrideInn Express Nyali. We have well noted and appreciated your lovely rating! Do look forward to welcoming you back soon. With best regards, Simon Kiema

8/10 Good

Ghani

Liked: Room comfort
Stayed 3 nights in Jul 2019
Response from GM on Feb 8, 2022
Dear Ghani, Thank you for choosing to visit PrideInn Express Nyali. We have well noted and appreciated your lovely rating! Do look forward to welcoming you back soon. With best regards, Simon Kiema

10/10 Excellent

Hallstein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super plass å bo !
Meget bra hotell. Fantastisk frokost. Utrolig hyggelige ansatte
Stayed 7 nights in Jun 2019
Response from GM on Feb 8, 2022
Dear Hallstein, Let us thank you for recommending PrideInn Express Nyali after the experience you had with us! We are delighted to hear that you had a positive experience at PrideInn Express Nyali and that you enjoyed the taste & variety of the breakfast and the professional behavior of our staff. Once again, thank you for your excellent review and we look forward to welcoming you again soon at PrideInn Express Nyali. With Best Regards, Simon Kiema

6/10 Okay

Rene

Liked: Cleanliness, staff & service
Mombasa is amazing
The facilities are not good enough to my standards; nevertheless, the personnel of the Hotel is fantastic, all of them are kind, warm and helpful, if I come back there will be because of them not because of the hotel.
Stayed 4 nights in Feb 2019
Response from GM on Feb 8, 2022
Dear Rene, Thankyou for your review. Looking forward to hosting you again. Kind regards, Prideinn Nyali

6/10 Okay

Dorte

Hyggelig atmosfaere
Svarede til mine forventninger ift pris. Afslappet atmosfaere, rolige omgivelser og alligevel taet paa det meste. Morgenmad buffet var god, alle soede og rare, saa jeg foelte mig velkommen :)
Response from GM on Feb 8, 2022
Dear Dorte, Thank you very much for choosing to stay at PrideInn Express Nyali, although it was with concern to note that you were not satisfied with your experience. The rating you have posted is taken into serious consideration. Hope you could give us another opportunity to welcome you back and prove that we can serve you better. With sincere regards, Simon Kiema

8/10 Good

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes Hotel in ruhiger Umgebung
Idealer Stopp für einen Aufenthalt in Mombasa.
Response from GM on Feb 8, 2022
Sehr geehrte/r Rainer, Wir freuen uns sehr über die gute Beurteilung und hoffen, Sie bald wieder im PrideInn Express Nyali begrüßen zu dürfen. Mit freundlichen Grüßen, Simon Kiema

6/10 Okay

Ernst, Danmark

Liked: Cleanliness, staff & service
Hotellet er ok.
Man skal ikke forvente den store luksus på hotellet,men det var hyggeligt, personalet var meget venlige og udadvendte. Værelset var forsynet med aircondotion, der virkede fint. Værelset var ikke noget at råbe hurra for, men det var ok alt i alt og det blev gjort rent hver dag.
Response from GM on Feb 8, 2022
Dear Ernst, We appreciate that you have taken the time to write a review for PrideInn Express Nyali. It is always pleasant to know that our guests appreciate our quality of service and that we are able to fully meet your expectations. We look forward to welcoming you back on your next visit. Kind Regards, Simon Kiema

8/10 Good

thor, verdal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
koselig
lite men koselig hotell, god mat, litt lite valg på meny, men greit nok:) ikke alkohol i bar, muslimsk hotell, men ikke noe problem å kjøpe litt på supermarkedet 2 minutter unna:) grei og hjelpsom betjening:) fri wifi, grei hastighet:) vil bruke samme hotell neste gang og:)
Response from GM on Feb 8, 2022
Dear thor, Thank you for staying in PrideInn Express Nyali and sharing your positive rating. We are proud that our delicious food, wifi and polite staff contributed to your positive experience. We hope to have the chance to welcome you back at PrideInn Express Nyali in the nearest future. Best Regards, Simon Kiema