Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Personal Eventby A verified traveler
new year 2015Posted Jan 8, 2015 on Hotels
whitesands was great ..... service, friendliness of the staff and attention to detail and quality of food and venues .....not so great waiting 3.5 hours for my room to be available even though i arrived after time to check in ... communication to me was quite poor
for Personal Eventby Roger from Hannover
Schönes Hotel an weniger schönen StrandPosted Dec 25, 2014 on Hotels
Ein gepflegtes Strandhotel an einem eigentlich schönen aber ungepflegten,mit viel Seegras bedeckten Strand.
for Getaway With Friendsby A verified traveler
One of the better choices, but not fantasticPosted Sep 24, 2014 on Hotels
Sarova Whitesands is probably one of the top picks on Mombasa North Coast. Good location, and the majority of the staff are super nice and just go out of their way to make you feel welcome. Unfortunately there is a minority though - staff who probably got their job because of whom they know and "just work there." The hotel could use a bit of refreshing, but it is not bad. As an example, the pool table missed five balls and was hence useless. The restaurants are below expectations in terms of food quality...there are better restaurants on the beach. And to mention one example of the slip in service - laundry. First, I was told that there was a 50% surcharge for same day delivery ... not express delivery, same day!! This is unheard of, but the lady insisted in a very unfriendly way. .By 9 pm the laundry was still not delivered, so I approached the reception. Unfortunate enough to get one of those guys who only has his job because of a relative....he couldn't care less and told me to come back in the morning. I did, and the laundry was promptly delivered (20 minutes before checkout) but the hotel still refused to take off the 50% surcharge for same day delivery. It is really a shame for the majority of the staff who go out of their way to serve a customer that the rotten apples spoil the overall impression.
for Business Travelersby Kaio67 from Nairobi
A relaxing place.Posted Sep 17, 2014 on Hotels
It was a nice place to relax in the afternoon after doing some work in town during daytime. The training facilities and Spa with massage was god, and then relax around the swimming pool after in the sun. The breakfast and dinner buffet was god. Nice to go along the beach as well.
for Business Travelersby Abdulwalli SHARIFFh
ExcellentPosted Jun 26, 2014 on Hotels
for Familiesby Fain from Netherlands
Good service, also for our childPosted Jun 12, 2014 on Hotels
Outstanding service, considering it is Kenya. The food was really good, fresh and healthy. Staff very friendly, also for our two year old. Book a room that has been modernised, the standaard rooms aren't yet.
Posted May 30, 2014 on Hotels
for Familiesby A verified traveler
Posted Apr 29, 2014 on Hotels
The only drawback was the restaurant was not air conditioned. Temperatures made it difficult to eat and there was a problem with flies on the tables and the food which was not all undercover.
for Business Travelersby A verified traveler
Posted Mar 30, 2014 on Hotels
for Couplesby Uwe from Heidelberg
Top AnlagePosted Dec 13, 2013 on Hotels
Die Hotelanlage ist phantastisch! Die Qualität der Zimmer ist nur Durchschnitt, entspricht nicht gehobenen Ansprüchen und damit dem Preis, Der Gesamteindruck des Hotels ist aber gut!