Ratings based on 63 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Pottsbvurgh area
Good experience overallPosted Jun 29, 2015
Pros: Was fine
Cons: Employee attitude
Location: near malls, restaurants, shopping
Ackward entrance drive. Lady at desk gave us a little more information about Experia than was needed. Her extra sentences were said a negative annoyed tone and stated to us when going over the bill that she could not quote us the exact room rate because it was booked through Experia. Not having to good judgement to leave the subject alone, she continued by saying that Experia tells the hotel what they will get paid, and when the hotel will be paid, if at all !! Also the next morning on exiting, a young cleaning person was seated on the lower right part of the main counter chatting away to the two seated employees behind the desk. She immediately jumped down when she saw me approaching. The counter is in full sight of the breakfast eating area and full glass entrance doors! One of the employees arose to accept my keys and asked me if everything was ok. I said yes it was even though it was not. I have no idea how the staff is during longer stays as mine was just a weekend overnight. There is an obvious need for some remedial customer service training and employee work manner issues.
for Everyoneby A verified traveler
Conveniently locatedPosted Jun 26, 2015
Rooms were clean and front desk personnel were courteous and responsive. Breakfast service has a good selection, including eggs, bacon, sausage, fruit, and cereal. Located near a major mall with a variety of stores and restaurants. Would recommend.
for Everyoneby A verified traveler from melbourne australia
Great hotelPosted Jun 12, 2015
Staff was very friendly and helpful. Room was great Bfast was fantastic
for Everyoneby A verified traveler
Nice, clean hotelPosted Jun 8, 2015
Other than the noisy air conditioner, it was a pleasant stay
for Everyoneby A verified traveler from wv
Great for familiesPosted Apr 28, 2015
My wife, two childern and I stayed here and we're very comfortable. Staff was very knowledgable about area shopping and dinning and the check-in gift made it special for kids. Pool was great just a lil small if there was a crowd.
for Familiesby Al
Posted Apr 21, 2015 on Hotels
for Familiesby A verified traveler
Posted Apr 19, 2015 on Hotels
for Personal Eventby Leona from Fountain Hills
It feels like home to me.Posted Apr 8, 2015 on Hotels
Even though there are several hotel choices in the immediate area. I always stay at this Holiday Inn Express. Every member of the staff is friendly and welcoming and very helpful.
for Familiesby Karen from Romney
Good for a short tripPosted Mar 19, 2015 on Hotels
Our stay was nice, the breakfast was great and there was a good amount of places to shop and eat near the hotel. The hotel itself smelt musty and like it used to allow smoking, but you get used to it. The pool room was a little hot but very nice. Overall this hotel was nice for a short stay.
for Familiesby Kathryn from Stephens City, VA
Decent amenities...just needed a bathroom fan.Posted Mar 7, 2015 on Hotels
This place was clean and comfortable and the breakfast was nice with a wide selection of items. My only wish was that the bathroom had a fan... though it was nicely stocked with towels and toiletries.