Exterior

Reviews of Super 8 by Wyndham Monee

2 out of 5
Super 8 by Wyndham Monee
5825 W Monee Manhattan Rd, Monee, IL

Reviews

7.0

Good

Rating 10 - Excellent. 131 out of 543 reviews" "
Rating 8 - Good. 171 out of 543 reviews" "
Rating 6 - Okay. 103 out of 543 reviews" "
Rating 4 - Poor. 65 out of 543 reviews" "
Rating 2 - Terrible. 73 out of 543 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Janet

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The property was very shabby, the walls were paper thin and I could hear people talking all night long and walking up and down the corridor, the curtains simply would not close as the rod was broken and I had to clip them together, the fridge made annoying noise all night long, the room seemed very unclean, the bed covers were super thin and I froze and it was March. Breakfast was adequate. The staff was just amazing. I would not stay there again.
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Dear Janet,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Ellen

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty lights and hair dryer didn’t work
Stayed 1 night in Mar 2024
Response from Management on Mar 24, 2024
Dear Ellen,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Kentrell

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Management on Mar 5, 2024
Dear Kentrell, Thank you for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thank you again and we look forward to see you again in future. Thanks

8/10 Good

Ralph

Business traveler
Liked: Cleanliness, staff & service
The room was clean and quiet. They were replacing box springs so the entire second floor had them out in the hallway. It did not effect my stay, however.
Stayed 1 night in Feb 2024
Response from Management on Mar 5, 2024
Dear Ralph, Thank you for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thank you again and we look forward to see you again in future. Thanks

10/10 Excellent

Tivia

Liked: Amenities
Well lit and safe feeling
Stayed 1 night in Dec 2023
Response from Super8 Management on Feb 13, 2024
Thanks and appreciate your support.

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Super8 Management on Feb 13, 2024
Dear William,Thank you and appreciate your feedback.We are committed to providing the best possible service to our valued customers.Hope to see you again ...!!

10/10 Excellent

Tony

Stayed 1 night in Dec 2023

4/10 Poor

Gretchen

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was mostly fine for the price. Low rating because there was blood smeared on the outside of the toilet, a pizza crust behind the headboard, and peanuts and other debris between the mattress and box spring. I felt a little gross, but not unsafe.
Stayed 1 night in Nov 2023
Response from Management on Nov 24, 2023
Dear GretchenIt is a pleasure to receive your feedback regarding your stay. Thank you for taking time to help us improve. We sincerely apologize for not meeting the standards we set and expect. Our team is taking the necessary steps to prevent these problems from happening in the future. It is always a pleasure to hear from you and we are always happy to make improvements to our services based on your feedback. Please accept our sincere thanks for bringing this to our attention.

2/10 Terrible

dave

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach in bathroom. Food expired
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Dear Dave I apologize for the inconvenience due to the situation. We take such complaint very seriously.We have called our exterminator to inspect the room before we put it back in the system. Keeping this fact in mind we have a system of checking all rooms on a continuous basis by our trained staff. And second personally i checked the some of coffee creamer was not good but that was due to a guest exchanged their own with new one without our notice. We trashed out immediately. Thanks to draw our attention. Our guest's support is really appreciated to help and make their stay awesome.

2/10 Terrible

dave

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach in bathroom
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Dear Dave I apologize for the inconvenience due to the situation. We take such complaint very seriously.We have called our exterminator to inspect the room before we put it back in the system. Keeping this fact in mind we have a system of checking all rooms on a continuous basis by our trained staff.

4/10 Poor

William

Liked: Cleanliness
Disliked: Room comfort
Little comfort here. Nothing super.
Photo shows love seat. That is why i wanted this hotel. Instead. 2 wooden chairs. No padding. Shower was never hot. Shower heard drizzled on me. Never here again.
Stayed 1 night in Oct 2023
Response from Management on Oct 9, 2023
Dear William, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this hotel. They are infested with roaches
Stayed 1 night in Sep 2023
Response from Management on Sep 25, 2023
Hello, SarahThank you for taking the time to post your reviews of recent stays with us. You never explained anything tofront-desk at the time of check out. Our daily schedule consists of an inspection plan is in place to ensure that everything is in good working order in all rooms We didn't found anything in room inspection,Hope will see you soon

6/10 Okay

Sonia

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 26, 2023
Dear SoniaThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Frank

Stayed 1 night in Aug 2023
Response from Management on Sep 2, 2023
Dear Frank,Please accept my thanks for your appreciation.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Management on Aug 16, 2023
Dear Jose,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Hope you explained to front desk about the things needs attention. We hope to see you again soon!

6/10 Okay

Carson

Stayed 1 night in Aug 2023
Response from Management on Aug 12, 2023
Thank you for the great review! Hope to see you again.

2/10 Terrible

marcus

Stayed 2 nights in Jul 2023
Response from Management on Aug 12, 2023
Dear Marcus,Thank you for leaving feedback about your stay.We apologize for failing to meet the standards that we set and you should expect. We are taking the necessary steps to ensure that these problems will not happen in the future. We value your feedback and we are always open to any suggestions that could help us to improve our services. Thank you for bringing this to our attention.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forget this place
The room smelled like cigarettes upon arrival. The walls were dirty. Ceiling paint was peeling. The microwave had someone’s old drink in it. Lots of weird hairs on the bed sheets and cigarette burns in the comforter. Some chick was smoking a pipe (assuming crack) outside the front door. We didn’t even stay. Didn’t feel safe and was definitely did not seem recently updated.
Stayed 1 night in Jul 2023
Response from Management on Jul 31, 2023
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Sami, Richton Park

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Management on Jul 27, 2023
Dear Sami,Thank you for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thank you again and we look forward to see you again in future. Thanks

2/10 Terrible

Bre'Anna

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again
The rooms stunk. Gave my 2nd room away claiming hotels.com told them I was checking out. Would not provide clean sheets that were filthy. Very less than helpful and would not provide refund or partial refund for giving room away.
Stayed 1 night in Jul 2023
Response from Management on Jul 24, 2023
Dear BreAnna,Thanks for helping us with your feedback. As you reported FD immediately change your room. After that you asked to change the sheets as well and it was done on the spot. As we are sold out even we helped you to change your room.All rooms were occupied as busy weekend. Even though we are trying to provide our best in terms of cleanliness. We hope to see you soon. Thanks for your valuable reviews.

2/10 Terrible

James

Stayed 1 night in Jul 2023
Response from Management on Jul 23, 2023
Dear JamesThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Diana

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The room had A very bad odor bedding and towels clean carpet was dirty concerned window didn’t lock
Stayed 2 nights in Jun 2023
Response from Management on Jun 24, 2023
Dear Diana,We appreciate you taking the time to complete our online survey regarding your recent stay with us.Our goal is to make each guest's stay as enjoyable as possible. Your feedback is highly valuable to us, and we guarantee we will use it to make their stay as enjoyable as possible. Thank you for visiting us and we look forward to seeing you again soon!

2/10 Terrible

Gwendolyn

Stayed 7 nights in May 2023
Response from Management on Jun 23, 2023
Dear GwendolynThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Satisfied overall just small amenity issue.
It all worked out because host gave me a bottle of water. But the one machine was out of stock of all drinks.
Stayed 1 night in May 2023
Response from Management on May 29, 2023
Dear GuestThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

YESSENIA, Elgin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was dirty. The shower looks like it hasn't been cleaned in years. We also stayed in a non-smoking area and it reaked of weed. Does not look like it is well maintained.
Stayed 1 night in May 2023
Response from Management on May 26, 2023
Dear Yessenia,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, good prices, easy access to the highway and plenty of restaurants and food options close by.
Stayed 4 nights in May 2023
Response from MANAGEMENT on May 26, 2023
Thank you for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thank you again and we look forward to see you again in future. Thanks Management

4/10 Poor

david, Scotts

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Check in was difficult w the glass barrier still in place and broken English desk personnel. The rooms were not cleaned, just a change of sheets (I hope) and towels. The place has been run into the ground. Not maintained, I.e. filthy stained carpets not even swept, bathroom fixtures not working properly and curtain rods falling down. Shower and sink both had hair in them. Dresser and tables had sticky drink residue on them. I’ve been staying there for years prior to Covid, and was satisfied then, but it’s a crap hole now. I will not stay there again.
Stayed 2 nights in May 2023
Response from MANAGEMENT on May 24, 2023
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

James

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from SS on May 19, 2023
Thank you for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thank you again and we look forward to see you again in future. Thanks Management

4/10 Poor

Raymond

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The worse thing is there water pressure..very low.. showering sucks, toilet pressure is the worse,has hard trouble flushing a piece of toilet paper..
Stayed 2 nights in May 2023
Response from management on May 8, 2023
Dear Raymond, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Peter

Traveled with partner
Disliked: Amenities
Room had a odd smell. Fridge did not work. A/c gave me sinus issues.
Stayed 1 night in May 2023
Response from Management on May 3, 2023
Dear Peter,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Khalen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from management on May 1, 2023
Dear Khalen,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Katherine

Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff were very friendly! The room was decent but it could have been cleaner. It was quiet and the location was very convenient. The breakfast was sorely lacking, though. There were barely any options.
Stayed 1 night in Apr 2023
Response from Management on May 1, 2023
Dear Katherine, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

2/10 Terrible

Jeannette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell very bad, nasty breakfast, broken shower & toilet, did not returned the nights I did not stay.
Stayed 6 nights in Apr 2023
Response from Mgmt Team on Apr 11, 2023
Dear JeannetteThank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Ranisha

Liked: Staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Mar 2023
Response from Management on Mar 29, 2023
Dear Ranisha, Thank you for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thank you again and we look forward to see you again in future. Thanks

2/10 Terrible

John

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty room. Bulb burnt out in lamp next to bed. Window lock was broken and there was a stick for security. I was on the first floor. Bathroom walls were dirty there were rust stains all over the tub walls. They're pubic hairs in the bed. There was a small coffee maker in the room with coffee but no cups to put the coffee in. There was a bad order in the hallways. In the morning I went to have the continental breakfast and the coffee maker was broken and it was the only coffee maker for the entire facility. It looks like it had been broken for years. This entire facility is in need of an extreme remodel and it is currently not safe whatsoever. I highly suggest you pick another place to stay at. This is one of the worst I have ever been to in My Life.
Stayed 1 night in Mar 2023
Response from Management on Mar 28, 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We have 24 hour front desk service and its my humble request to draw their attention immediately to make it okay on the spot. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Both daytime and night Front Desk Clerks were helpful and accommodating.
Stayed 6 nights in Mar 2023
Response from Management Team on Mar 22, 2023
Dear Stephen,Thankyou for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thankyou again and we look forward to see you again in future. Thanks

2/10 Terrible

Barbara, Sullivan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
First room...door wouldn't even close. Refused. Second room...bed skirts looked like someone had vomited on them, pubic hairs in the tub. Refused. Third room...barely any better. Bathroom horrendous condition.
Stayed 1 night in Mar 2023
Response from Management Team on Mar 22, 2023
Dear Barbara,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,REGARDS,

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for a quick night stay.
Stayed 1 night in Mar 2023
Response from Management Team on Mar 22, 2023
Dear Sergio,Thankyou for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thankyou again and we look forward to see you again in future. Thanks

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It smells so bad
Stayed 1 night in Mar 2023
Response from Management Team on Mar 14, 2023
Dear Jessica,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,REGARDS,

4/10 Poor

kya

Stayed 1 night in Mar 2023
Response from Management Team on Apr 3, 2023
Dear Kya,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

2/10 Terrible

Joseph

Stayed 2 nights in Feb 2023
Response from Management Team on Mar 9, 2023
Dear Joseph,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here unless it's $30
This is the dirtiest Super 8 that I have ever stayed in, stains on the bed, walls, no locks on windows, dirty bath/shower. Basically the Bates Motel.
Stayed 1 night in Feb 2023
Response from Management Team on Feb 9, 2023
Dear Amanda,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,REGARDS,

10/10 Excellent

Kamel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Response from Management on Jan 17, 2023
Dear Kamel,Thankyou for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thankyou again and we look forward to see you again in future. Thanks

6/10 Okay

steven

Business traveler
Liked: Staff & service
Disliked: Amenities
The staff was friendly.
Response from Management Team on Jan 15, 2023
Dear Steven,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not bad
Just stayed few hours, overall not bad, washroom door lock was broken, couldn't lock or shut the door properly.
Stayed 1 night in Dec 2022
Response from Management Team on Dec 29, 2022
Dear Sir Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,

2/10 Terrible

Punkin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Management on Nov 24, 2023
Hello, PunkinIt is a pleasure to receive your feedback regarding your stay. Thank you for taking time to help us improve. We sincerely apologize for not meeting the standards we set and expect. Our team is taking the necessary steps to prevent these problems from happening in the future. It is always a pleasure to hear from you and we are always happy to make improvements to our services based on your feedback. Please accept our sincere thanks for bringing this to our attention.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Management on Dec 19, 2022
Dear JOSHUA,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Management Team

8/10 Good

Agata

Business traveler, Traveled with partner
Liked: Staff & service
Quiet hotel. Relatively clean. Nice staff at the front desk.
Stayed 1 night in Dec 2022
Response from SUPER8MANAGEMENT on Dec 6, 2022
Thankyou for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thankyou again and we look forward to see you again in future. Thanks Management

6/10 Okay

Agata

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room with two queen beds. That's what I specifically paid for. Unfortunately, I couldn't stay there. The shower didn't provide hot water. The manager was kind enough to move me to another room.. which I appreciate! Around 1am, I was placed right down the hallway. Thank you
Stayed 1 night in Nov 2022
Response from Super8Management on Nov 29, 2022
Dear Agata, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Please be assured we will follow up with the concerned staff regarding your concern. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

8/10 Good

Alayna

Stayed 1 night in Nov 2022
Response from super8 on Nov 30, 2022
Dear AlaynaThankyou for your business and we really appreciate your reviews. Your feedback acts as an encouragement for our team. Customer satisfaction is our top priority and we strive to our best to work with our guest as per their expectations to give them a perfect stay. Thankyou again and we look forward to see you again in future. Thanks Management