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Reviews of Hampton Inn Charlotte/Monroe

2.5 out of 5
Hampton Inn Charlotte/Monroe
2368 Roland Dr, Monroe, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 419 out of 731 reviews" "
Rating 8 - Good. 184 out of 731 reviews" "
Rating 6 - Okay. 73 out of 731 reviews" "
Rating 4 - Poor. 28 out of 731 reviews" "
Rating 2 - Terrible. 27 out of 731 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Doug

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AGM on Apr 16, 2024
Thank you for taking the time to leave us a review!

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean, comfortable room and bed. Hampton never disappoints.
Stayed 1 night in Apr 2024
Response from AGM on Apr 11, 2024
Thank you for you choosing Hampton Inn Monroe, we are thrilled you had an excellent stay with us! Come back to visit us soon!

10/10 Excellent

Christie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff, great room!
Stayed 1 night in Apr 2024
Response from AGM on Apr 5, 2024
We are thrilled you enjoyed your stay with us! Thank you for taking the time to leave us a review!

10/10 Excellent

Bobby

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good breakfast
Stayed 1 night in Mar 2024
Response from AGM on Apr 5, 2024
Thank you for your kind words! Come back to visit us soon!

8/10 Good

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Apr 5, 2024
Thank you for taking the time to leave us a review!

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Everyone was very friendly.
Stayed 3 nights in Mar 2024
Response from AGM on Mar 18, 2024
Thank you for choosing Hampton by Hilton Monroe as your place to stay and thank you for your kind words!

10/10 Excellent

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like all Hampton Inn properties, well run and pleasant accommodations
Stayed 2 nights in Mar 2024
Response from AGM on Mar 18, 2024
Thank you for your kind words, we hope to see you again!

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from AGM on Apr 1, 2024
Thank you! Come back to visit us soon!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Good job, keep up the good work
Stayed 2 nights in Mar 2024
Response from Management on Mar 4, 2024
Thank you for your kind words!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so happy with our stay. From when we first arrived the staff is so nice. The hotel is very clean and our room was so clean and comfortable. I will definitely stay here again
Stayed 2 nights in Mar 2024
Response from Management on Mar 4, 2024
Thank you for your feedback, we are happy you enjoyed your stay, please come back soon, we will be happy to see you again!

10/10 Excellent

John

Liked: Amenities
Very nice and clean. Good breakfast!
Stayed 1 night in Mar 2024
Response from Management on Mar 4, 2024
Thank you for your feedback and we look forward to seeing you in the future!

10/10 Excellent

Noel, Wilmington

Business traveler, Traveled with partner
Liked: Amenities
The staff were pretty good and very professional.
Stayed 1 night in Jan 2024
Response from AGM on Jan 19, 2024
Thank you for your kind words! you hope to see you soon again!

4/10 Poor

Stephanie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
During our stay a staff member entered our room while we were sleeping and woke us up We were startled and she did not explain the reason for opening our door nail my husband went down to the front desk to find out what was going on How did she not know
Response from AGM on Jan 16, 2024
We are sorry to hear you had a less than perfect stay with us. We will do our best to make sure that doesn't happen again!

8/10 Good

Dina

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were not aware/told about letting the hotel know we were bringing dogs when booking room. Front office seemed agitated about the situation when we were completely unaware/assumed since the hotel was pet friendly, there wouldnt be any issues. Regardless, we are very happy the hotel provides a place for our fur babies!
Stayed 1 night in Dec 2023
Response from AGM on Dec 12, 2023
we apologize for the misunderstanding. Our property is pet friendly, we welcome fur babies with open arms!

10/10 Excellent

Lyndon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, good location
Stayed 1 night in Dec 2023
Response from AGM on Dec 11, 2023
Thank you for your kind words, we hope to see you again!

8/10 Good

Samuel

Business traveler, Traveled with partner
Liked: Amenities
Breakfast was great. What I did not like was the room smelled like dog and had dog hair all over the floor. I am slightly allergic to dogs. (Eyes irritation). I requested that they have the room vacuumed and use their air sanitizer. But there was still dog smell and hair on the flood the next day. When I booked the room I did not notice a "pet friendly" statement. If I had I may have booked a room at another hotel. I did not change rooms because I figured any other room would smell also. There was also strong cannabis smoke smell in the hall ways.
Stayed 4 nights in Dec 2023
Response from Hampton Team on Dec 8, 2023
We are sincerely sorry for the inconvenience you experienced during your stay.

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
It a nice place just off the main street in Monroe. Close to shopping.
Stayed 1 night in Nov 2023
Response from AGM on Nov 21, 2023
Thank you for your kind words! come back and visit us soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very up to date and clean. The ceiling could use an update, as there was obvious damage that had been fixed above, just not the ceiling.
Stayed 1 night in Nov 2023
Response from AGM on Nov 7, 2023
Thank you for your feedback! We will get this fixed asap.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed here many times, this one was a bit differe
The first room they assigned to me, the key did not work. Went back to lobby with luggage in hand and they gave me another room/new keys. At 1245am, the SMOKE ALARM went off and the HVAC unit was giving off a terrible burning/smoke smell. I immediately called front desk and they came up with new room keys and was very helpful in helping me pack/move to a 3rd new room! Needless to say, I didn't sleep well due to the circumstances even though the hotel is/was wonderful. Just unfortunate it happened...I'll get a full night's sleep when I get home. This hotel is ALWAYS wonderful, just wasn't my best stay.....
Stayed 1 night in Nov 2023
Response from AGM on Nov 3, 2023
Thank you for your honest feedback, this will help us improve!

4/10 Poor

Pavel

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
When we got a first room it was old smelly and dirty. They give us another room it was fine except the toilet water pressure was really low, also the rooms are really small compared to other hotels we stayed before.
Stayed 3 nights in Oct 2023
Response from AGM on Nov 1, 2023
Thank you for your feedback! We appreciate you bringing this to our attention so that we can get this fixed.

10/10 Excellent

Jennifer A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and friendly hotel.
Stayed 1 night in Oct 2023
Response from AGM on Oct 30, 2023
Thank you for staying with us. Please come back to visit us, soon

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from AGM on Oct 30, 2023
Thank you for your feedback!

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Wait 20 minutes for someone to even show up to front desk after traveling for hours…. Elevator broken, no toilet paper roll, over all low quality
Stayed 1 night in Oct 2023
Response from AGM on Oct 30, 2023
thank you for your feedback; we will address this as soon as possible.

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities, room comfort
Meh
Wonderful staff. Friendly, helpful, courteous. Property needs a facelift. Our little dog came out from underneath the bed with a panty liner. Kind of gross. But, as I mentioned, the staff was very good
Stayed 2 nights in Oct 2023
Response from AGM on Oct 28, 2023
Thank you for your feedback, your opinion is very important to us.

10/10 Excellent

brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, super clean and very friendly staff
Stayed 1 night in Oct 2023
Response from AGM on Oct 23, 2023
Thank you for your kind words, we hope to see you again, in the near future.

8/10 Good

Jerry

Liked: Cleanliness, staff & service
Room had a wet dog smell and sheet didnt fit the bed
Stayed 3 nights in Oct 2023
Response from Management on Oct 18, 2023
Thank you for your feedback!

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
16th Bday Party Trip
First I want to give kudos and hugs to Makayla who checked me and my sister in really late and she was having a day (system shut downs and etc) but she was still very nice and calmly handled the situation. We were in town for my cousins 16th Bday Party had a great time . Thanks Kayla, Lisa (she checked us out) and the Ladies that run Breakfast you were Great
Stayed 3 nights in Oct 2023
Response from AGM on Oct 10, 2023
Thank you for your kind words, we hope to see you again, in the near future.

4/10 Poor

randy

Stayed 1 night in Sep 2023
Response from AGM on Oct 28, 2023
Thank you for your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel
This is a great place to stay! My family and I really enjoyed it and even though there were some negatives we didn't let that spoil our trip. The staff were very polite and helpful, the hotel was clean and inviting. Only negatives were that the pool was not cleaned/very dirty, which was a disappointment as we were looking forward to that amenity. Ice Machine on our floor was broken and the elevator closest to our room was broken, good thing we were only on the 2nd floor or having to drag our suitcases down would not have been fun from a higher floor. All in all, not bad, would stay again.
Stayed 4 nights in Sep 2023
Response from AGM on Oct 10, 2023
Thank you for honest feedback, your opinion is very important to us.

10/10 Excellent

Vontavis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from mike on Sep 25, 2023
Thank you for your feedback!

10/10 Excellent

Caprice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We attended a wedding nearby. The hotel was absolutely the best. Friendly staff, very large rooms, great breakfast, 24 hr access to fresh coffee and the cleanliness of our room was superb. Next time we’re in town we will definitely be staying here again.
Stayed 2 nights in Sep 2023
Response from mike on Sep 22, 2023
Thank you for your feedback!

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 1 night in Sep 2023
Response from Mike on Sep 11, 2023
Thank you for your feedback.We hope to serve you again.

10/10 Excellent

Shannon

Stayed 2 nights in Sep 2023
Response from Mike on Sep 11, 2023
Thank you for staying with us. Please come back to visit us, soon.

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from Mike on Sep 11, 2023
Thank you for choosing Hampton by Hilton Monroe as your place to stay.

10/10 Excellent

melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mike on Sep 11, 2023
Thank you for staying with us.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Large, clean room greeted us when we opened the door. Hand soap and lotion are in dispensable containers by the ink. Clean, spacious shower with glass doors and nice size bathroom were next. It was quiet, well priced, and we were very pleased with every.
Stayed 1 night in Sep 2023
Response from Mike on Sep 11, 2023
Thank you for your feedback, we are happy you enjoyed your stay, please come back soon, we will be happy to see you again.

8/10 Good

Eric

Stayed 1 night in Sep 2023
Response from mike on Sep 25, 2023
Thank you for your feedback!

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from mike on Sep 2, 2023
thank you!

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quite spot near most all of Monroe NC.
Stayed 2 nights in Aug 2023
Response from mike on Aug 28, 2023
Thank you for your feedback!

6/10 Okay

Julie

Traveled with family
Liked: Amenities, property conditions & facilities
Overall hotel was nice and clean.
Stayed 2 nights in Aug 2023
Response from mike on Aug 28, 2023
thanks

10/10 Excellent

Kiran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really nice and helpful. We dealt with lady Kaya during check in. She was super helpful and nice. Same for the lady next day during check out Lisa. Very helpful and kind. We had a good stay!! :)
Stayed 1 night in Aug 2023
Response from mike on Aug 21, 2023
Thank you for your feedback!

10/10 Excellent

Maude

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from mike on Aug 15, 2023
thank you for your feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room it was cozy and comfy
Stayed 2 nights in Aug 2023
Response from mike on Aug 8, 2023
Thank you for your feedback!

8/10 Good

Tomas, CHAPEL HILL

Liked: Cleanliness, property conditions & facilities
Breakfast was great, but air conditioner was very noisy, to the pint of interfering with our sleep
Stayed 1 night in Jul 2023
Response from mike on Jul 31, 2023
Thank you for your feedback! We will get this fixed asap.

8/10 Good

Melody D

Traveled with family
Liked: Staff & service
The pool was disgusting - it was very dirty at the bottom (our entire stay). This was one of the reasons I booked this location, needless to say, we didn't use the pool. Also, the rooms A/C was a damp cool - all of our clothes ended up damp and nothing that was wet would dry in the room. Staff was friendly and it was located in a nice area.
Stayed 3 nights in Jul 2023
Response from mike on Jul 26, 2023
The pool was drained and power washed at the start of the season; I'm sorry you thought it wasn't clean. We will see what we can do to fix this. Thank you for your feedback.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place
Stayed 2 nights in Jul 2023
Response from mike on Jul 19, 2023
Thank you for your feedback!

10/10 Excellent

Leah

Stayed 1 night in Jul 2023
Response from mike on Aug 8, 2023
Thank you for your feedback!

8/10 Good

Rosa G

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from mike on Jul 5, 2023
Thank you for your feedback!

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly service, safe and quiet
Stayed 3 nights in Jun 2023
Response from mike on Jul 5, 2023
Thank you for your feedback!

10/10 Excellent

Darin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Room, breakfast and accommodations were excellent.
Stayed 1 night in Jun 2023
Response from mike on Jun 30, 2023
Thank you for your feedback!