Ratings based on 212 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Florida

Rude Staff

Posted Apr 7, 2015
Pros: Location was good.
Cons: Staff, Customer Service
Location: Ski.
Customer Service was very disappointing, not to say unacceptable in a hotel of this level. The start for the service of Front Desk and Valet, where the staff are mostly rude and uninterested in helping or solve the problem. The cleanliness of the rooms also quite disappointing. They didn't replace clean towels, shampoos, and even bottles of water. The Air Conditioning Room does not work in cooling version. I contacted the reception to say that my room was 26 degrees Celsius and the receptionist said "open the window" Ps .: was -12 degrees C outside.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Cons: Hot tub not open in winter... Sauna does not really get warm enough
We were in the 2 room suite, very comfy and homely feel. Fireplace is nice touch. Beds comfortable, got some great sleep. Overall very pleased with the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Semaine de relâche

Posted Mar 10, 2015
Au delà de nos attentes. Service de valets à prix très raisonnable, personnel très attentionné, un vrai 5 étoiles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Right at the hill, cross country ski 4 min walk

Posted Mar 9, 2015
Right in the town. Nice hotel. Fireplace great. Cable tv not great. Fiery good bed, couch, bath room general. Close to everything.
5 out of 5
Recommended
for Families
by A verified travelerfrom Québec

Génial!

Posted Mar 9, 2015
4 jours de ski magnifiques!! Le spa était fermé mais la piscine était chauffée à 98F, avec les enfants c'était super et nous aussi en avons profité. Chapeau au sauveteur qui lançait les pierres à chercher pour les enfants. Le casier pour les skis est vraiment super et cette hôtel est parfait pour le ski in/out. Le seul point négatif était le wifi déffectueux.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Orleans

Bt the slopes, but far enough for privacy

Posted Mar 8, 2015
Great place, but it is starting to show it's age.. Doors were quite thin... And the card swipe machine for the elevators don't work... Hotel staff were great though..
3 out of 5
Recommended
for Everyone
by A verified traveler

checkin

Posted Feb 25, 2015
Cons: Front desk housekeeping services
Arrived at 12:00 noon, checkin was at 4:00,told room not ready, should be later on. Arrived back still not ready told would be waited about one hour before it was ready after being there earlier in the day. Did notice other people just arriving and receiving rooms before us. Not Google business.
4 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Feb 23, 2015 on Hotels.com
3 out of 5
Recommended
for Couples
by A verified traveler

Great location

Posted Feb 20, 2015 on Hotels.com
Excellent location. However, the hot tub was closed for safety reasons due to ice build-up on the roof nearby. They did heat up the pool but with no jets and being too large, it wasn't very relaxing after a day's skiing in -30!
3 out of 5
by A verified travelerfrom new jersey

Broken hot tub during our entire ski trip.

Posted Feb 18, 2015
Would have been awesome but who wants to go on a week long ski trip with no hot tub!!! No heads up or anything. Heated pool was freezing cold and worthless. Not risking it again for another trip.