Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding service and staff

Posted Jan 26, 2015
Pros: Staff, facilities, rooms and amenities.
This is truly the only place I will stay when visiting Mt Tremblant. They exceeding my expectations 10 years ago when I stayed here for the first time and I was just as happy in 2015! That's the bottom line, if you want all the details why- READ ON! The staff at the reception desk started off our trip with the best possible surprise- an upgrade to a 1 bedroom suite! They were informative, were able to answer virtually any question we had and assisted with arranging for our rental equipment to be brought to the hotel for us! Dominique and Maude were especially gracious and made a point to remember us by name after the first introduction. I was having so much fun on our last day I forgot check out was at noon... (really I did). They allowed us to extend the checkout time and then held our bags until the shuttle arrived to take us to the airport. The room was clean, clean, clean- as is the entire facility. The in-room kitchen was well stocked with all appliances and utensils, cups, pots, pans, etc. You could just show up and rest assured EVERYTHING else can be found there waiting for you. If you are single, a couple or family you WILL feel at home and have a good time here. The free breakfast each day is very nice, and lots of quality items available. The in room fireplaces and terraces distinguish this hotel from all their surrounding competitors! I'll be back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

great breakfast and location

Posted Jan 5, 2015
Noisy heating system so we shut it off at night. thankfully, wasn't as cold to keep it on. the fridge wasn't working but they came to fix it. Wish the kitchen had a stove but we managed with the microwave.
2 out of 5
by A verified travelerfrom New York

Nice location. Hotel not so great.

Posted Jan 3, 2015
Pros: Location
Cons: Better service and amenities.
Location: Plenty of restaurants and things to do in a great village, this hotel was right in the middle of it.
We arrived and the room wasn't ready. Waited quite a while came back by check in time and still not ready. Front desk clerk really didn't seem to care. Went into the waiting area. No coffee. Towels were out. Door was broken, etc. the room had a musty odor and was average at best. Generally the staff seemed nice enough but very stretched and service was lacking...especially given that this was not an inexpensive trip. The morning "free" breakfast was a circus every day. People complaining about food running out and, in many cases, lashing out at staff. Too many people and not enough food...then they closed at 9:30 and rushed people out...kind of comical. We left with the impression that Marriott is choosing profit over providing quality service to guests. Very disappointing.
Comment from Hotel Management
Jan 6, 2015 by Nick, Hotel Management
Dear Guest Thank you so much for taking the time to share your comments regarding your experience while staying with us. We would like to apologize that your stay involved certain displeasure, and that we fell short or meeting your expectations. As we pride ourselves on delivering a memorable hotel experience we have shared your feedback with our team to ensure that this was an isolated issue that is corrected immediately moving forward. We hope we may have the opportunity to make this up to you on a future stay with us. It would be a pleasure and privilege to be your host if ever you choose to return to beautiful Mont-Tremblant Regards Nick D'Amico General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Great hotel with very friendly staff

Posted Jan 2, 2015
Wonderful staff, very friendly and helpful. Great hotel
3 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Great location. Bad food.

Posted Jan 2, 2015
Pros: The location, room size was good.
Cons: The food.
Location: Near the ski lift to the mountain and other restaurants and activities.
The hotel has a good location in town and the staff are friendly. However, the free breakfast buffet is not that great and very unhealthy.
Comment from Hotel Management
Jan 9, 2015 by Nick, Hotel Management
Dear Guest Thank you for taking the time to share your comments regarding your stay with us. We very much appreciate your positive feedback regarding the hotels location. We do apologize that you felt the breakfast buffet was lacking in healthy food options. We have shared your feedback with our team, with the hopes of resolving this issue immediately. Thank you for choosing the Residence Inn Mont-Tremblant. We hope we have the pleasure of being your hosts in the near future Regards Nick D'Amico General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Lots of room for 9 of us

Posted Dec 28, 2014
Rented their biggest room , double bedroom with a pull out sofa. Very accommodating and was super helpful in getting us everything we needed. Not my first time with this hotel nor my last.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to command area!

Posted Dec 26, 2014
I like your place but it was pricy. Overall, It was a good experience
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alexandria, Ont.

Fantastic hotel , village out your front door

Posted Dec 2, 2014
Pros: The breakfast was really nice..the eggs were actually eggs ....which was refreshing. The staff are very accommodating, helpful and friendly.
Cons: We could hear the dance club at like 1:30 in the morning on Saturday night ONLY when we were outside on our balcony...but we were pool side....
Location: Ski hill, shops, restaurants, tubing, Casino, Pedestrian Village, Indoor pool park, Lake, Horseback riding.....you name it, they've got it
My husband and I brought our daughter and her boyfriend here to celebrate her 18th birthday. Upon check in we were upgraded (without asking) to a one bedroom suite, when we pre paid for a 2 queen room. The room had a wood burning fireplace, full kitchen, a hide away bed and separate bedroom. The hotel was much nicer that it appeared in the photos, which is always nice. The proximity to the village (shopping, food, culture and walking), the free shuttle to the Casino, the ski hill right out your door and up the gondola....what more could you want? The outdoor hotel patio with fire and hot tubs was awesome both day and night. We broke a glass cup in the hotel room and when I called the front desk to inform them they sent someone to come and vacuum it up right away and we were not charged an additional fee for the incident. The front desk people are very polite, cheerful and accommodating. We asked for a log wood for the fire and instead of making us wait around at the front desk for it they sent it up to our room so we didn't have to wait.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Canada

Overnight stay

Posted Nov 19, 2014
Residence Inn by Marriott Mont Tremblant Manoir Belle is a class of its own. Beautiful hotel, strategically located in the center of Mont Tremblant, sumptous American breakfast buffet, spacious rooms and comfortable beds.. Last but not the least, Merci Beacoup to Madame Dominique who greeted us at the reception and assisted us gracefully and made our stay a very pleasant and memorable one! I highly recommend this hotel!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, ON

This was a girl's weekend away.

Posted Oct 27, 2014
Pros: Central location.
Cons: We did have some frustration with the underground parking. Our vehicle was a large SUV and the garage design made it a little testy to back up.
Location: Lots of shops, restaurants and hiking trails.
Arrived prior to noon on Saturday and were delighted that our room was already available to us. Meals within the hotel were very good, especially Sunday breakfast where there was a large variety of offerings. The hotel is right in the middle of all the shops and restaurants. We parked our car for the weekend and walked everywhere.