Dear Mary,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your comments are valuable to us as they help us identify areas for improvement.We regret any delay you encountered during the check-in process and the wait for S'mores. Rest assured, we will review our procedures to ensure timely service in the future. Additionally, we apologize for the condition of the amenities in your room and the lack of attention from our pool attendants. We will address these issues with our housekeeping and staff training teams to prevent recurrence.Regarding the congestion caused by mountain bikers, we understand your concerns and will explore ways to better manage the flow of traffic on our grounds to ensure the safety and comfort of all guests.We appreciate your kind words about the surrounding town, restaurants, Parc Omega, and the beauty of our grounds. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future to provide the exceptional experience you deserve.Please feel free to contact us directly if there is anything else we can assist you with.Warm regards,

Bonjour Fabio,We Thank you for your Positive Review.We hope to Welcome you soon !Merci

Merci pour votre excellente note, au plaisir de vous accueillir de nouveau !

Dear Madam,We are delighted to hear that you had an almost perfect stay with us and. However, we would like to sincerely apologize for the minor inconveniences you experienced.Your feedback is invaluable to us, and we will take immediate steps to address these issues to ensure an even more enjoyable experience on your next visit. We hope to have the pleasure of welcoming you back soon for a truly flawless stay.Best regards,

Sarah,Merci pour votre excellente note, nous espérons vous revoir au Fairmont Le Château Montebello !Bien à vous,

Dear Pavna,Thank you for your excellent review, we're thrilled to welcome you back for another stay !

Dear Murray,Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service, and we truly appreciate your shoutout to Gregoire. We pride ourselves on going above and beyond for our guests.We'll be sure to pass along your compliments to Gregoire and the rest of the team. We look forward to welcoming you back for another outstanding stay in the future!Best regards,

Thank you for sharing your experience! We're thrilled to hear that you were amazed by the beauty and uniqueness of Château Montebello. We take pride in offering a wide range of activities year-round, and we're delighted that you enjoyed them. We hope to welcome you back soon for more unforgettable experiences!

Dear Colleen,We're truly sorry to hear that your experience didn't meet your expectations. Please contact us to provide further details about your experience, and I will endeavor to understand what went wrong.Thank you,

Dear Katherine,We sincerely appreciate you taking the time to share your feedback following your stay at Fairmont Le Château Montebello. We're sorry to hear that your experience didn't meet your expectations, and we apologize for any inconvenience you may have encountered.Your feedback is taken very seriously, and we will promptly investigate the issues you've raised. Your satisfaction is our utmost priority, and we will work to address the points mentioned.We value your honesty and hope to have the opportunity to provide you with a much more positive experience on a future visit.Best regards,

Dear Christian,We sincerely appreciate you taking the time to share your feedback following your dinner at our restaurant Aux Chantignoles. We're sorry to hear that your experience didn't meet your expectations, and we apologize for any inconvenience you may have encountered.Your satisfaction is our utmost priority, and we will work to address the points mentioned.We value your honesty and hope to have the opportunity to provide you with a much more positive experience on a future visit.Best regards,

Bonjour Érik,Merci pour votre retour positif !Au plaisir de vous recevoir.

Good Day Donna,Thank you for your positive reveiw.We hope to Welcome you soon !

We truly appreciate your compliments regarding our staff's excellence in service. While we take pride in our charming historical building, we acknowledge your feedback regarding its appearance. We continuously strive to maintain its allure while understanding the need for updates. Your comments about the exclusivity and pricing are duly noted, and we will work to ensure fair value for our guests. We're sorry to hear that your dining experience fell short of expectations; we'll address this with our culinary team to enhance the quality and value of our offerings. Your input is invaluable as we aim to provide an exceptional experience for all our guests.

Godd day,We thank you for your positive review.We Hope to welcome you soon !

Bonjour, merci de votre excellente note, nous espérons vous revoir dans notre établissement !

Bonjour,Nous sommes très heureux de votre excellente note.A bientôt au Fairmont Le Château Montebello !

Bonjour,Thank you fo your positive feed back.We hope to welcome you soon.

Dear Geoffrey,Thank you for sharing your experience.We hope to welcome you back for another enjoyable stay in the future.

Janick, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer nos salutations distinguées.

Bonjour Mathias,Thank you for your positive comment !

Bonjour Justin,Thank you for your positive review !

Bonjour,Thank you for your positive review !

Dear Fanny,Thank you so much for your amazing five-star review! We're thrilled to see that you had a fantastic experience during your stay. We look forward to welcoming you back for another wonderful stay!

Dear Tim,I'm sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we'd love to learn more about your specific concerns to improve. Please reach out to us directly so we can address any issues you encountered during your stay. Your satisfaction is important to us, and we hope to have the opportunity to make things right.

Thank you very much!

Hello Marty,We are sincerely sorry that the answer about the early check-in was confusing.Indeed earlier arrival is available but depending on room availability. However, we guarantee check-in from 4 p.m.Thank you for your feedback on the breakfast and the spa, I will pass on your positive comments to our teams.

Bonjour Carol,Thank you for your positive Feedback.We hope to welcome you soon !

Dear Mrs. Iskander-Williams,We are delighted that you enjoyed your stay with us. Thank you for choosing our establishment and see you soon!Best regards,

Dear Guest, We are delighted that you enjoyed the place. Your feedback is valuable to us. Thank you for sharing your experience with us. We hope to see you soon !Best regards,

Dear Madam Corbett, Thank you for your kind words! We're delighted to hear that you had a wonderful experience with us. Best regards,

Dear Mrs. Clausen, We thank you for your rating! We are delighted that you enjoyed your stay. We hope to see you soon !Best regards,

Bonjour Bryan,Thank you for your positive review.We hope to welcome you soon !

Bonjour Dana,Thank you for your positive review.We hope to welcome you soon !

Dear Mrs. Arruda, Thank you for your feedback, and we appreciate your continued visits to Château Montebello. We're glad to hear that you enjoy the fireplace and lounge area, as well as the spa services. We understand your concerns about the limited dining options and the menu. We are continuously working on improvements, and we are excited to inform you that our bistro restaurant will be reopening soon, offering more dining choices. We hope to welcome you back during a season that allows you to fully enjoy the outdoor grounds. Your feedback is valuable, and we look forward to providing an even better experience during your next visit.Best regards,

Bonjour Emily,Merci pour votre commentaire positif !

Thank you for your positive review !We hope to welcome you soon.

Dear guest, I'm sorry to hear that you experienced some issues during your stay, including potholes on the trails, dated rooms, and small bathrooms. We are constantly striving to improve our facilities and services, and your feedback is important to help us target areas that need attention.We appreciate your feedback and apologize for any inconvenience you may have experienced. We hope that you will give our hotel another chance in the future and notice improvements in our facilities.If you have any other comments or concerns, please let us know. We are always here to ensure you have a pleasant stay.Best regards,

Merci pour votre note positive.Nous espérons vous revoir bientôt !

Dear Mrs. Cameron, Thank you for your feedback about your recent stay. We're delighted to hear that you found the luxury and food to be excellent, and that you enjoyed the SPA.We apologize for the inconvenience you experienced with the outdoor activities and the movie service. Your feedback is important to us, and we'll use it to improve our services. We understand your concerns about the pricing, and we appreciate your suggestions.We hope that despite the inconveniences, you were able to enjoy your stay at Fairmont Château Montebello. Please don't hesitate to reach out if you have any further comments or if there's anything we can do to enhance your future visits. Your comfort and satisfaction are our top priorities. We look forward to welcoming you back in the future.

Bonjour Jean-Michel,We thank you for your positive review.Have a Great day !

Chère Mme Chmielnik, Merci beaucoup pour votre note ! Nous sommes ravis que vous ayez passé un séjour exceptionnel. Nous serions ravis de vous accueillir à nouveau.Bien cordialement,

Dear Mr. Ranaweera, Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for the inconvenience you experienced during check-in. Your feedback is essential, and we will use it to improve our services. We take your comments about the cleanliness and condition of your room seriously, and we will address these concerns with our housekeeping and maintenance teams to ensure such issues are not repeated.We appreciate your positive note about the beautiful surroundings, and we regret that your overall experience did not meet your expectations. Your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Thank you for your valuable feedback.

Dear Mrs. Gendron, Thank you for sharing your feedback with us regarding your recent stay at our beautiful property. We're delighted to hear that you had a pleasant experience, and we appreciate your kind words about our staff's professionalism.We value your input, and we're sorry to hear that the size of the Jacuzzi did not fully meet your expectations. We take guest feedback seriously, and we will certainly consider this as we continue to improve our facilities.We hope that despite this, you were able to enjoy the rest of your stay with us.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,

Dear Mrs. Nguyen,We have taken your feedback into account. Your opinion is important to us, and we are sorry that your stay did not live up to your expectations.We hope to have the opportunity to welcome you again and provide you with a more pleasant experience in the future.Sincerely,

Dear Mrs Jennings,We thank you for your positive feedback on your stay. We are happy that you enjoyed your experience with us. We hope to see you soon !Best regards,

Dear Mr Gorman, Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced during your recent stay. Your comments are important to us, and we will certainly address these maintenance concerns to ensure that our guests have a comfortable and enjoyable stay. We appreciate your continued support of our property and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.Best regards,

Dear Mrs Redman, Thank you for your good feedback! We're thrilled you had a great experience and hope to welcome you back soon.Best regards,

Dear Whiteland, Thank you for your good feedback! We're thrilled you had a great experience and hope to welcome you back soon.Best regards,

Dear Mr Ko, Thank you for your feedback. We strive to provide the best possible experience for our guests, and we apologize if we fell short of your expectations during your stay. Your feedback is valuable to us, and we will use it to improve our services. If there's anything specific you'd like to share about your experience, please don't hesitate to reach out to us. We hope to have the chance to welcome you back in the future and provide you with a better experience.Best regards,