Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
61% of guests recommend
3.2 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified traveler

Labor Day Weekend

Posted Sep 2, 2014
Only issue was to reset the lock or the door would not lock. Reported issue to front desk and they found no problem. We continue to have the issue. We eventually had to figure it out ourselves.
3 out of 5
by A verified traveler from Clovis, CA

DIRTY, but breakfast made up for it

Posted Sep 2, 2014
Pros: Breakfast
Cons: Clean the carpets! Remove stains from chairs.
Location: Right off of I-5
I accidently booked a SMOKING room, so the smell of the whole 5th floor was horrid. I couldn't change rooms because there wasn't anything else available. They offered to come and spray which helped for a whole 5 minutes. The smell wasn't the worst of it though! The chairs were stained and dirty. The carpet was FILTHY. I wouldn't even let my baby crawl on the floor because when we first arrived i set him down briefly, and picked him up to find his hands and knees literally BLACK from the filth. My husbands socks were also black. I walked around in my flip flops the rest of the time and restrained my baby to crawl on the beds. The beds were ok. The AC worked fine. The restroom was the cleaner than the room itself. The breakfast made up for the horrid stay. Although I hated the foam plates they offer, the eggs, bacon, french toast and potatoes. were quite tasty!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 20, 2014
The hotel was extremely good, and I would recommend it to a friend.
2 out of 5
by A verified traveler from LN

If you have to, it's alright...

Posted Jul 31, 2014
Pros: ???????
Cons: Everything should be updated
Location: stay and go
Looks like a bus stop for tourists. They don't care what time they slam doors.
Comment from Hotel Management
Aug 4, 2014 by Managememt, Hotel Management
Thank you very much for your candid comments about our hotel. We will highly suggest to tour guides to inform their guest regarding courtesy towards other in-house guest. We hope you stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2014
clean efficient and a good price considering other hotels in the area
Comment from Hotel Management
Aug 4, 2014 by Managememt, Hotel Management
Thank you for taking the time to give us your valued insight. We are glad you found the hotel accommodating.
2 out of 5
by A verified traveler from arizona

Too expensive for the quality.

Posted Jul 7, 2014
I think this hotel is too pricy for the conditions that is in. Paint coming of from restrooms. horrible view. hotel needs renovations. the pictures that they advertice is pretty but reality is the opposite.
Comment from Hotel Management
Jul 12, 2014 by Managememt, Hotel Management
We apologize if for any shortcomings encountered during your past stay. Please note we have recently remodeled. Next time do not hesitate to call the front desk if anything doesn't meet your expectations and we will be glad to help. Thank you for your feedback.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

For business is OK

Posted Jul 4, 2014
Pros: Good location.
Cons: Renew it!
Location: Couple places to eat just waking a couple of minutes.
Excellente location for highways, few places to eat around. For sleeping on a business trip is enough.
Comment from Hotel Management
Jul 14, 2014 by Managememt, Hotel Management
Thank you for your comments and positive feedback. We hope to see you again soon when you are in town.
2 out of 5
by A verified traveler from Sacramento, CA

Hotel in industrial location.

Posted Jun 26, 2014
Pros: The hotel staff and the bar and restaurant servers were all very nice.
Cons: The restaurant food was pretty bad. The hotel decor was outdated.
Location: The hotel is in an industrial area so for someone who enjoys walking or an occassional run, there was not much nearby for that.
The hotel is located in an industrial location near I-5, so there's constant traffic noise. The hotel has a bar and restauraunt. The bar attendant was very nice and I enjoyed my time at the bar. I ordered an appetizer and took it to my room. It was pretty bad. BBQ chicken wings were dry and not much sauce, and the celery and carrot sticks served with it were wilted. Yuk. The hotel provided a free hot breakfast, which was decent. The coffee was not very good though. I would not stay here again nor would I recommend this hotel to anyone because of the location.
Comment from Hotel Management
Jul 12, 2014 by Managememt, Hotel Management
We appreciate your feedback. Our hotel is centrally located right off the 5-fwy, only a 15 min drive from numerous southern California attractions such as Disney Land, Downtown LA, Knotts Berry Farm, the Beverly Center, Citadale Outlet and much more. We hope you visit us again next time you're in town.
2 out of 5
Recommended
for Business Travelers
by CarlaDE from Aliso Viego, CA

Comfy Bed - but hit and miss on rooms

Posted Jun 12, 2014 on Hotels.com
First night separate reservation was a pretty stained room with hallway and room smelling smoky. Second stay cleaner room but still average service. Not great area but within miles of good eats and other services. Easy access to the HWY
4 out of 5
Recommended
for Families
by Clint C. from Chattanooga, Tenn.

Convenience

Posted Jun 1, 2014 on Hotels.com
Our room was plenty big and the furniture nice. The hotel was convenient to I-5 and in a place where we needed it, between LA and Anaheim. The breakfast was better than average. On the down side, the bathroom was tiny, there were few restaurants and other things in the immediate area and we were bombarded by a loud, late Memorial Day music party from the pool area under our window. But I wouldn't mind staying again.