Ratings based on 1,269 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by k from wisconsin

Service needs improvements.

Posted Apr 13, 2014
Cons: SERVICE AND HOURS.
Was disappointed in the service in this hotel. All bars closed at six P.M. the only place to get a drink after that was one of the restaurants. Some of the staff wasn't very friendly. Beach towels were scarce. Seems they were always out or they "didn't have any yet". Bar service was slow as well as restaurant service. Refrigerator in room didn't keep things cold everything was room temp at best. I couldn't get the patio door open, had to have my male friend open it and he had a very difficult time. Phone in room also did not work right couldn't call out. Would not stay there again.
5 out of 5
Recommended
for Everyone
by Kar from Toronto

Beautiful - Relaxing Hotel

Posted Apr 10, 2014
Pros: The views, the friendly staff
Cons: The buffet food could be improved, but visit the a-la-carte restaurants, they were fantastic.
Location: The resort was secluded in comparison to the rest of the city. Only about 30-35 minute drive to and from the Montego Bay airport.
Our stay was incredible. The property is very large, but it is spread out horizontally, which meant nothing was crowded like other all-inclusive hotels. The beach was narrow but stretched out very long. The Pools were massive, fantastic for all ages and groups. Was more of a family/couple resort, simply because there wasn't that crazy party atmosphere, which is great because it adds to the luxurious relaxation of the resort.
5 out of 5
Recommended
for Everyone
by Mikael from Pembroke Pines,Florida

Vacations,

Posted Apr 10, 2014
Pros: everything
Cons: inside the room needs little bit touch up, because the hotel looks like it's been built longtime ago.
Location: the location is fine since it is a province, but all the activities kind of far.
me and my families are very happy to stay at Grand Palladium Jamaica Resort. I recommend every body that I know friends, families who want to go to vacations in Jamaica to stay at Grand Palladium. I love this hotel very much. If this hotel rate 4 I imagine how the one that's rate 5 looks like. My stay was excellent I will go back there again for my next vacations, the staff were magnificent
5 out of 5
Recommended
for Everyone
by 32/f/ny from w

beautiful! best vacation i ever had!

Posted Apr 10, 2014
beautiful views impeccable staff and life changing experience! a must see!
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Setting

Posted Apr 9, 2014
Pros: Setting and grounds. Can find quiet spots with some walking.
Cons: Less salty food. Better maintenance in restrooms (private & public.)
Location: Lots of tours available to buy.
The setting and grounds are beautiful. We enjoyed the beach, ocean and coral reef. Beautiful trees and flowers. Pool was nice and we enjoyed the massages and spa pools we purchased. We were thankful for the grass cabanas for shade. We both ended up with diarrhea at the end of the week which is very unusual for us. Some of the restaurant entrees were too salty to eat. Disappointed that there were no sugar-free desserts available. A private, open-air party with DJ, screaming and LOUD music, I thought was disrespectful to the other guests.
5 out of 5
Recommended
for Everyone
by jill from Michigan

Beautiful place

Posted Apr 8, 2014
Loved this place! Everything was wonderful, especially the pool. Wish the beach was better-too coarse-but the pool made up for it! I will definitely be back!
3 out of 5
by Van

Beach or Resort?

Posted Apr 7, 2014
Beds were like Red Roof Inn. Beach was rocky. Negril has the soft sand. Food, the Italian was great along with the Mexican and steak house. The Buffett, eggs every morning were soaked in water, same foods, nothing fancy. Had better in Nassau or Aruba. If staying at the resort to stay, good. If you want the beach, this isn't the place, go to Negril. As far as the beds, I said the pictures and what is in the room are two different things. I was told I should have called ahead with them to book. With transportation, use the hotel. Save the expensive cab fees.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Vacation

Posted Apr 6, 2014
Had a great time there with my friends. Lawrence at the beach bar so such a gentleman!!
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice place with a great view

Posted Apr 4, 2014
Pros: everything
Cons: The air temp in the rooms and especially in the restaurants is way too warm. They either need to turn the air down or put fans in them.
Location: the Location is gorgeous
one of the nicest resorts that I have visited. I would highly recommend this resort and would certainly go back.
2 out of 5
by Liz from Atlana

Disappointed

Posted Apr 4, 2014
Pros: We loved the Spa and the attention the staff demonstrated.
Cons: The food. We ate at five different restaurants and the food was horrible, especially the buffets..
Location: The location was find however, more detail should go into cleaning rooms more thoroughly.
My daughter and I travel from March 30 - April 3rd, and it was a birthday travel event for me from my daughter. The property is very large and from the outside it was beautiful. However, don't expect to get any internet reception. Also, our room floor was dirty and was not clean until the day before we left. The staff appeared to be cheerful the first day, however the following days they seemed to be annoyed if you ask them for information or assistance. The only thing that I would give an excellent remark to was the Spa. The food was a combination of old food and new food mixed together. The fish or seafood was terrible. The chicken was dry and hard. Breakfast was the only meal we enjoyed because you could at least have them make you a freshly made omelet. We purchased all-inclusive which I assumed most people did, so I guess if you drink enough alcoholic beverages you want know how the food really taste. Neither my daughter nor I drink so we can give you a true indication of how the food tasted.