Ratings based on 538 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified travelerfrom Columbus, NJ

Nice hotel close to the beach. I loved the views.

Posted Apr 13, 2015
Pros: Close to the beach and spacious suite. The availability of multiple food choices made it very easy for my family. My kid had good activities.
Cons: Indian food.the expectation for the indian community is high. The food could be made better. It was tasty. This I can say the same for the others.
Location: Location is far from the major activities outside the hotel
I am a vegetarian and had a good amount of choices for food. The staff were excellent and smiled with great service. The restaurants were good and attempted their best to provide the quality as in the United states. Overall the staff made the stay very pleasant and exciting.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Vacation Ever

Posted Apr 12, 2015
This resort is one of the best all-inclusive resorts I've ever stayed at. The rooms are ok, but the food and activities are great. I will be back again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lochbuie, CO

Posted Apr 11, 2015
Booked this last minute for my honeymoon because the travel agency accidently hit delete on our previous reservation at another resort the night before. Blessing in disguise! Loved it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful location right next to the sea

Posted Apr 11, 2015
Really impressed overall. Beautiful hotel beaches. Great pools. Tasty and plentiful food. Kids weren't impressed with kids club and lack of availability on ice cream! Be prepared to be constantly approached to spend more money in the hotel!!
3 out of 5
by A verified travelerfrom Atlanta GA

Rooms need work.

Posted Mar 24, 2015
First let me say that every staff member we encountered was incredibly friendly and helpful. The atmosphere at the hotel is fun. The walk from our room to the main facilities or any restaurant was easy and refreshing. The restaurants are hit or miss, the food is not bad just not great. However, the room was not pleasant. It shows a lot of wear and tear, the beds are not comfortable, but the worst is the A/C never got the room cold. It always felt damp and cool, but not cold. I asked it to be checked but it never got better. The good news is we spent very little time in the room because we were having so much fun. If you want a nice room - this is not the place.
3 out of 5
by A verified traveler

Disappointing experience

Posted Mar 21, 2015
If there is something I hate more than anything, it is trying to relax and continuously being interrupted. When staying at this hotel you be stopped on average 20 times a day if not more by someone trying to sell you something. The dining experience is rather disappointing. The buffet's are average at best and are covered with fruit flies. They do offer restaurant style dining at which the food is good but service is not. We ate at the Asian restaurant one night and it was over 3.5 hour long and the server forgot multiple plates. The beds are the most uncomfortable beds I have slept in... in sometime. If you are an experienced traveler this place isn't for you. If you are looking to go to Jamaica for a cheap price with all you can eat and drink than you may enjoy this hotel. I am not generally a complainer but I was rather let down once I got to The Grand Palladium Lady Hamilton. If I can give any advice to someone stay in Nigril!!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Perfect Jamacian get away

Posted Feb 23, 2015
Location: 40 minutes from Nigril- Ricks Café- diving cliff, 7 mile beach. 40 minutes from Montego Bay. Dolphin cove, shops. Nothing was too far with Manner
From the moment we arrived, until we left, all our needs were met, Friendly on time driver Manner was waiting for us after we cleared customs with a our name on a sign. We were at the Grand Pladdium in 40 minutes., Manner answered every question we had. Room was ready when we got there at 1:15 Jamacia time. Were greeted by friendly staff and a rum runner. The honeymoon suite was perfect for our needs with a stunning view of the ocean. Plenty of choices for dinners, bars were easy to get drinks at. An adult only pool, sunset cove, huge pool central to everything with beach directly behind. Sports bar with pool tables, ping pong and fooze ball table. Snacks always available here. Nigril buffet had all the food you could want. Grounds were clean, staff was willing to do anything we asked. Couldn't have enjoyed ourselves more.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom pennsylvania

Love this resort.

Posted Feb 23, 2015
Excellent customer service!!! Thumbs up! We've been there 3 times now and planning our next visit real soon. This resort is very well kept up. Cleanliness is a 10+.. over all look and landscaping is beautiful. We've been to quite a few destinations and this by far tops all of them.. we've found our bi-yearly get away.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Overall was a good resort, room was pleasant and the people were nice. A/C wasn't as efficient as we had hoped. The a la carte restuarants will only let you make a reservation if you are a "air tran" customer-- although we only waited 20-30 minutes for a table for 2-3 of us. Food was fairly good, although tended to be cold through the a la cart restaurants. If you are planning on going into town, be sure to shop around-- you can negotiate your fare. Bottom line, the drinks were cold, there was plenty of food and the staff was always friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort in quiet location.

Posted Feb 23, 2015
Highly recommend. Great staff, many restaurants, beautiful resort. 30 minutes from Negril or Montego Bay so will have to pay about $80 to $100 to take a cab there.