Ratings based on 1,518 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice spacious hotel. Staff brilliant

Posted Jun 1, 2015
My experience was really good. From start to finish staff went out of their way to make our stay enjoyable. Room spacious and beds very comfortable. There was plenty of activities. I chose to relax in and around the many pools & beach. The food was delicious and plenty. Just a few minor things, one main elevator wasn't working so the wait for the other one was sometimes too long
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great hotel staff and the food is wonderful!

Posted Jun 1, 2015
Beautiful beach, friendly hotel staff and it is never a dull moment.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel

Posted May 31, 2015
hteh hotel is very nice the one is fire show it is very nice I love it
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Excellent customer service. Clean rooms and grounds. Great food. Awesome staff
5 out of 5
Recommended
for Everyone
by A verified travelerfrom OHIO

more than we expected

Posted May 23, 2015
Pros: A VERY CLEAN AND .WELL KEPT PROPERTY. WE REALLY ENJOYED THE FINE DINING OFFERING.
Location: IT IS CLOSE TO THE AIRPORT BUT NOT TO CLOSE, DON'T MISS THE ROSE HALL BIG HOUSE TOUR.WE HAD A GREAT TOUR GUIDE WHO WAS VERY INFORMATIVE.
I CAN'T SAY ENOUGH ABOUT THE STAFF. ALWAYS HELPFUL AND GOING THE EXTRA MILE TO MAKE OUR STAY ENJOYABLE .
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing and pleasant, Nuff Niceness

Posted May 21, 2015
The Hilton hotel is conveniently located close to the airport and right on the beach. Check-in was very very smooth and the staff was extremely polite and professional. The food selectionselection was very good, as a Jamaican I was quite satisfied with the variety and quality of the good and service. Sandre', Anna Kay, Annie Kay and all of the Fresh staff and servers were awesome and accommodating The entertainment crew were awesome and pleasant.( O'Neil, Natalie, Romario, Sherelle, Mario, Shineka, Mauvette and Sean) Silver Birds posted and were magnificent Housekeeper kept room spotless and was pleasant Kemuel extensively helped me improve my swimming technique and Carlos gave some helpful diving pointers John made sure that my wife and I had fruits and coconuts from the grounds. Security seemed to be very visible and consistent. I would definitely stay at Hilton Rise Hall again. One negative was that one of the West Wing Elevators was down all week. The beach on the far west side could be developed more.
Comment from Hotel Management
May 23, 2015 by Stacy-Ann Hayles, Journey Ambassador, Hotel Management
Sir Charles, We are happy you chose to stay with us and took the time to leave such a great review. It is really great to hear that you had a lovely time staying with us. Thank you very much for the compliments on the staff and for highlighting the members of our team that you noticed. We will be sure to let them know they were mentioned. We have made note of the concerns you have mentioned and will be discussing these with the Management team. Thank you again and we hope you stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ottawa, on

Posted May 19, 2015
Love loved loved. This was a overall beautiful facility. The staff was amazing and we made some new connection. I would definitely return and will recommend to anyone going to Jamaica. Thank you to all the staff who were always wonderful and accommodating!!!!
Comment from Hotel Management
May 23, 2015 by Stacy-Ann Hayles, Journey Ambassador, Hotel Management
It is so great to hear that you enjoyed your stay with us. We really appreciate you highlighting the service you received from the staff. Thank you for recommending us as a preferred destination for persons visiting Jamaica. We look forward to your return!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pennsylvania

Great Staff and Food

Posted May 18, 2015
Pros: I liked the atmosphere of the hotel, hotel staff, and the food.
Cons: The rooms could use a slight upgrade - especially the bathroom. Also, the beach has a lot of seaweed and is sandy in the ocean which was a bummer.
Location: The hotel is in a great location. Only a few minutes from the main shopping areas there are a lot of tours you can go on that are within ~45 minutes.
I took my mom to Jamaica for Mother's Day and we had an AWESOME time. The hotel and staff was wonderful and very attentive. The food was DELICIOUS, I was really pleased. My mom and I wanted to try the different foods, and the restaurants let us get several appetizer and entrée orders so we could experience everything. We were all inclusive, so I thought they would be hesitant to do that, but they truly just wanted us to have a good time.
Comment from Hotel Management
May 19, 2015 by Stacy-Ann Hayles, Journey Ambassador, Hotel Management
So great to know that you and your mom had an awesome time here, Maxine. Our staff often go out of their way to make sure each guest gets the best experience possible. We are happy to know that you enjoyed the food and the service and hope you will both return for more!
3 out of 5
by A verified traveler

Nice hotel small beach

Posted May 16, 2015
Great place for kids.. Rooms are a bit noisy. Beach was small.. The staff was amazing!
Comment from Hotel Management
May 18, 2015 by Stacy-Ann Hayles, Journey Ambassador, Hotel Management
Thanks for sharing your experience with us. We try to make the beach as accommodating as possible, making it accessible to those who want to swim, sunbathe or take part in the multitude of water sports we offer. We appreciate the feedback on the rooms. As you indicated, we are a family-friendly resort, which means we have many activities throughout the day. For those who prefer quieter rooms, we ask that you express this when booking or checking in and our receptionists will make every effort to give you a more suitable room. We appreciate the feedback and the opportunity to improve. Hope you will visit us again soon!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Trappe, PA

Mother/Daughter trip

Posted May 15, 2015
I planned this trip as a mother/daughter vacation. My mom loved it. Staff was extremely friendly. The room was clean and comfy. The door to the balcony was hard to open because it was made of hurricane glass. Free shuttle to the Shops at Rose Hall and the Rose Hall Great House. The gift shop was ridiculously overpriced . . . $3.00 for a $.99 bag of chips plus an additional tax. But other than I would stay here again.
Comment from Hotel Management
May 18, 2015 by Stacy-Ann Hayles, Journey Ambassador, Hotel Management
Thanks for reviewing us, Felicia. We are happy to know that you and your mom had a great time here! Thanks for your feedback on the balcony door. They are made to withstand the tropical weather, as well as keep out the sounds from the daily resort activities when you need a quiet atmosphere, however we are working on making them easier for guests to use. The gift shop offers just a few local and imported snack options for those who need something specific. We encourage guests to take advantage of the many all-inclusive restaurants on property throughout the day. We really appreciate you taking the time to share this experience and we hope to see you again soon.