Ratings based on 1,300 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Nov 22, 2014
Great stay. Great service. Great people. Great location. The beach could be better and the sewage started to smell from the ocean drainage.
for Familiesby A verified travelerfrom California
Great for a family vacationPosted Nov 21, 2014
We loved our stay at the Hilton Rose Hall!! We went with two kids (4yrs old and 20mo). The staff was great and very accommodating to children. The water park was a huge hit and there was plenty to do all day and night for a family. Great food and drinks. Overall, a perfect vacation. I would highly recommend this resort.
for Everyoneby A verified travelerfrom Toronto
Kid friendly resortPosted Nov 19, 2014
Stayed November 2014 Staff super friendly, resort is beautiful, beach could of been better, food was good some nights better then others, great for kids/families, entertainment was great! I would take my family again
for Everyoneby A verified travelerfrom Apopka Florida
All Inclusive HotelPosted Nov 15, 2014
Pros: The staff was friendly and never solicited tips. The front desk was well organized and problems were quickly addressed.
Cons: The room noise level was too high from people's voices passing by and from the tile floor in the hall, often making it hard to sleep.
Location: There is not much to do in the immediate location but the hotel offers many tour packages for nearby areas.
We came for our son's destination wedding, which was well organized by the staff. All bars and restaurants were easy to use--both food and drinks were very good. The smooth tasting Red Stripe beer was available everywhere, too.
for Everyoneby A verified travelerfrom USA
Not exotic, but great standard type hotel.Posted Nov 13, 2014
Pros: It was on the beach and had adult vs family beaches.
Cons: Food could be more exotic.
Location: Go to Rose Hall and Scuba diving.
Hilton's are great. This one is great. It's just a standard looking hotel that you would find on the coast of Florida or some other regular location in the States. It was not exotic or island feeling. Loved and we would return.
by A verified travelerfrom NJ
Poor experience overallPosted Nov 13, 2014
Extremely poor customer service. We felt that the staff was unwilling to accommodate their guests. We stayed with 5 other couples who also felt the same way. One of the couples are Hilton Diamond members and after writing to Hilton upon return, they were awarded all of their points they used back. Our room overlooked the roof of the building. Another couples room had their mattress taken for a day with no reason given by staff. My husband and I had not been away in over 5 years and were extremely disappointed with the all-inclusive package, the staff, and the accommodations.
for Everyoneby A verified travelerfrom Brady, Texas
The facilities were next to the beach,Posted Nov 13, 2014
Pros: the employees worked very hard to provide us with a comfortable stay.
Cons: A few more inexpensive tours would be great.
Location: It was on the beach, near shopping. The view was beautiful.
We stayed 5 days. The food was excellent. The facilities were in great shape. We enjoyed the facilities there and were able to use the bus to take 2 tours. Everything was wonderful.
for Everyoneby A verified travelerfrom Texas
We had a wedding on site and all went well.Posted Nov 11, 2014
Pros: beautiful grounds, friendly staff
Cons: sliding door to balcony in room was a pain to open
Wedding went off as planned and everyone attending praised the experience
for Everyoneby A verified travelerfrom DC
Posted Nov 8, 2014
Just got back from five days at the Rose Hall Hilton and had a great time! Nice clean, modern facilities with great food and friendly staff. The resort in itself is not the "real" Jamaican experience, but it's a wonderful place to relax, which is what we were looking for.
for Familiesby A verified travelerfrom New Jersey
Good food and great if you like kids.Posted Nov 6, 2014
Pros: Friendly staff, good food, beautiful setting and closeness of venues.
Cons: I think that a better accommodation cold be made for smokers such as additional protected settings (it does rain and get windy here).
Location: Zip-lines, horseback riding into the ocean, rafting, tubing, night life. It's all there.
I thought that the food was wonderful, although my fiancee had some difficulty with the spiciness of the food. Setting was beautiful and staff was courteous and amiable. Difficult setting for smokers. ;Only one small area under cover and the rest of the "smoking stations" were post-like receptacles out on the open. I suppose all the hotels have these policies now, but it seem like overkill and I'm only an occasional smoker. I don't know if the number of small children was typical because of the water play facility but there were a lot of crying and screaming children, indoors and out. Some questionable parenting (or lack of same) also.There really were no dining settings that were intimate and quiet, even in the theme restaurants. Could be more non-spicy food choices for those with more sensitive stomachs. I would return to this hotel as I liked the reasonable size of the property and the easy access to everything.