Ratings based on 811 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Beautiful place, excellent staff, delicious food! The food was really the best I've had at an all-inclusive. The staff are all friendly and really go above and beyond to make your stay and every experience comfortable. This place gets it right.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Jul 29, 2015
Excellent stay. Luxury. Clean. Great food (tasty and variety, and close to authentic in many ways). Friendly staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2015
Outstanding service, delicious food and gorgeous views.
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Nice all-inclusive adults only experience

Posted Jul 26, 2015
Pros: Very quiet, serene & perfect for adults. Not a lot of party-animal types but just a lot of adults wanting to have a great time.
Cons: Better beer selections - more light beers and colder. Better soda selections - they only carry coke products
Staff friendly enough, facility showing some wear around the edges-mostly noticed in the hallways (carpets, ceilings) and room (furniture scratches/dings, signs of wear) but overall very nice, especially the public areas/lobby. Pool area very beautiful & big, plenty of deck chairs/beds/shade to be found. Beach clean & spacious. Food good, limited menus. Restaurants always seemed about half-empty for dinner but we were told this is on purpose as to not overwhelm the kitchens. Service was good & attentive at dinners. Alcohol plentiful but somewhat limited as well. Very small selection of beers available & always seemed less than cold so we stuck with mixed/frozen drinks. Spa very nice, lots of hot tubs, sauna, cold well, roman bath, etc. Heated loungers in spa were especially nice. They do a very good job of keeping children out of the adults-only side of the resort which we appreciated as we wanted a vacation without our kids or anyone else's. Recommend a ocean-front room as the views are wonderful & I suspect it's more quiet as well. Beds very comfortable & they will bring you as many pillows as you wish -they even have king-sized pillows which was lovely. The entertainment staff really work hard to ensure guests are having fun & the daily pool party/games were a lot of fun to watch/participate in. The beachside pool with swim-up bar was our favorite spot for late afternoon. The night shows are fun to watch and the performers work tirelessly with great enthusiasm
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Service & People make it exceptional

Posted Jul 25, 2015
Pros: spa, wellness center, pools, swim up bar, abundance of lounging areas, beaches...staff, staff, staff
Cons: repair some of the facilities that were out of order, attention to small maintenance details, an all encompassing map of 3 hotels so we could explore
Location: I never left the hotel. Seemed like plenty to do, but I was content to sit on the beach and relax
I did not expect to love Jamaica as much as I did and it was mostly because of the wonderful people. I can't say enough about how the attitude of the staff is what really made this trip a luxury for us. The Ibertostar is beautiful and the staff were all friendly, without exception. The rooms are large and comfortable. They cater to your every need and frequently ask what they can do to make your stay better. There were plenty of fun activities and although I spent most of my time in a lounge chair, they were very fun to watch. (Beach Olympics, Jerk Chicken cooking classes, pool games, yoga, Zumba....just to name a few.) We had 7 ladies who spent the afternoon in the spa and they fit us all in at the same time, with very little notice. Without a doubt, I would go back. My only regret was we only got to stay for 5 days. I could have spent at least another 5 easily. My one "negative" comment is that there were several areas that were beginning to show some wear and tear, through out the hotel. They were small and did not ruin our stay in the least, but left me thinking on a few occasions that the resort could use a little tender loving care.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort, wonderful service, fabulous food

Posted Jul 24, 2015
We really enjoyed our stay and would definitely stay again. The service was amazing! The rooms/suites were spacious and we'll appointed. My only non-positive feedback is regarding our balcony and the indoor pool areas. The balcony flooring was in need of repair and the indoor wet/ pool areas are due for tile maintenance. Aside from these minor issues the resort is fantastic.
5 out of 5
Recommended
for Everyone
by A verified traveler from WV

Awesome All Inclusive Right on the Beach!

Posted Jul 22, 2015
Pros: Very likely the best hotel we have ever stayed at!
Cons: The dining was the only issue, need more dining time options.
Location: The hotel is located directly on the beach, offers plenty of chairs. The pool is beautiful. Grounds are well kept and lovely. Tours are available too!
From our check in to our check out, our hotel stay was awesome. Room was beautiful. Staff was very nice, friendly and accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service and very friendly staff

Posted Jul 21, 2015
Pros: Location was very good, lobby and all the facilities were very clean, pool area was very easy to get to from the rooms and has plenty of chairs
Cons: more international food options, like indian cussine
Location: mystic river tour was wasted of time and the money, some one should tell the tourist about this tour as to what it is. not worth $56 USD per person.
Food was great, really enjoyed the buffet and also the dinner at the very fine restaurants on the property
4 out of 5
Recommended
for Couples
by A verified traveler from San Antonio

Great hotel in Jamaica but it is a 4 star hotel

Posted Jul 19, 2015
Pros: Private beach, staff, location
Cons: a la carte restaurant reservations need a major improvement. This was a major let down for me.
The hotel overall and the private beach are great. it is an older building that they keep maintaining and it is nice and quiet. It is clean and peaceful. Staff is very friendly and the food in the a la carte restaurants is very good. The buffet restaurants are hit or miss, ranging from very good to the next day being mediocre and sometimes not good. They do have a lot of food to pick from so it is easy to find something else if what you originally picked is not good. The shows are ok, don't expect Las Vegas style shows, more like small city theater presentations. Mostly we went for the beach and water activities, not the night shows. One problem we had was with the a la carte restaurants. You are required to make reservations and most of the restaurants are fully booked, however when you get a reservation and go, you can tell the restaurant is not fully booked at all. In addition, we were able to get reservations to two restaurants and when we showed up they said that we were not on the list and told us that there was nothing they could do. Unfortunately the concierge that we spoke with, made a mistake of some sort and did not put the reservations in the system properly. This is not acceptable when the hotel is supposed to be a 5-star facility. This happened to us in two different days from two different reservations we made. I recommend going to the concierge directly and make the restaurant reservation and they will give you a printed receipt that you can use.
4 out of 5
Recommended
for Everyone
by A verified traveler from Midlothian, VA

First Jamaican Experience

Posted Jul 19, 2015
Overall experience was excellent and would certainly plan another trip to property. One negative for us would be that getting your drinks during buffets was terribly slow. Also the sit down dinners were slow to serve you but when the food did arrive it was great......Surf and turf dinner!