Ratings based on 714 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ny

Best trip Ever!!!!!!!!

Posted Feb 28, 2015
I decided to take my boyfriend on a birthday getaway for a week the moment we arrived in front of the hotel we were greeted by Eion the bell boy and he was very friendly and willing to help us step by step we went to the check in desk and was greeted by welcoming smiles from bartnett and we let the desk know that it's his birthday and he upgraded us to a wonderful room with a private pool and walked us over to the bar for welcome and birthday shots. The room was beautiful and fully stocked with a nice patio looking at the pool. We then walked around the resort and met so many wonderful people who made the trip worth it. The view of beach was lovely and the restaurants was great. The bartender daveon , dwayne and mark was very cool and made the best drinks they even recommended some which became our favorite . We also met Kiki she's wonderful to be around and has a great positive energy about her that was wonderful . From staying at the Grand we were able to go into the suite hotel disco and enjoy a wonderful birthday night with many dances and drinks.. I would recommend this hotel to anyone and everyone for all occasions it's relaxing ,fun, and the beat experience by far I can't wait to go back and there's not enough words to describe the fun
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2015
Resort is beautiful. The staff was awesome and was really involved in the guests day to day activities. Food was fantastic.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Amazing

Posted Feb 21, 2015
My husband and I had an amazing time. The service was on point. The entertainment staff were amazing! Definitely would go back! Food was amazing.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Texas

Great Experience on the Beach

Posted Feb 20, 2015
Pros: Facilities and services were very good, and it is adults only. Families with children have the facility (part of the Hotel operation) next door.
Cons: Quality of food and preparation. But overall it was all good.
An all-inclusive adult resort with a very friendly staff and plenty to do on a private beach. You can select from kayaks and sail boats to diving and para-sailing. On shore there is beach volley ball and many organized games. There is food and drink every where; and a wide selection of menus. The only negatives are that the quality of food and preparation, and expensive shops. The food could be better, but considering the nature of an all-inclusive and with a lot of people the food is still good. As for the shops, they have some nice items to buy but prices were better at the airport; we did not shop outside of the Hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

It's a Nice resort.

Posted Feb 18, 2015
Staying at the Grand provides guest with access to all the other hotels in the resort. However, I never met my personal butler. Most of the rooms were cold as well. The central air needs adjustment.
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 18, 2015
The hotel and staff was wonderful. The food was excellent. The only negative was that there was not enough beach umbrellas.
4 out of 5
Recommended
for Couples
by A verified travelerfrom New York

Very pleased with the hotel and all their amenties

Posted Feb 18, 2015
Pros: Most everything.
Cons: See above.
Everything from check-in to check-out was extremely smooth and stress free. The staff was very accommodating to our needs whenever there was something needed. The hotel appeared alitlle older than I thought having stayed at the Iberostar Grand in Riviera Maya a couple of years ago. However, it was clean and comfortable. The entertainment staff were very good and the evening shows were very enjoyable. The daytime had lots of activities to offer and everyone seemed to be enjoying themselves. The only thing I can comment on was the 7 a.m. parade of guests running to get their towels at the pool and placing their belongings on the chairs so no one could use them. Some did not return for over an hour or more. I would watch from my window and was amazed some came out looking half asleep just to get their "perfect location" I must say the staff was very quick to assist in finding open chairs and even moved some around to accomodate myself and some of the other guests who came down the "reasonable time".....
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2015
We had a wonderful time at Iberostar Grand Rose Hall - the view from the terrace was amazing, the food was great, and the staff was awesome. We will definitely go back again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Roseville, MN

Posted Feb 17, 2015
Staff was incredibly friendly. Took care of everything from arrival to departure without a hassle. The food was top-notch, unless you are a big foodie (which I am not). Loved the view, and the beach. The Jamaican dining restaurant was fantastic, tried the lobster and it was amazing. Beach is usually full, but clean and accessible. Get to the pool early to have chairs for sure! No later than 8am probably.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Iowa

Winter Break From Iowa

Posted Feb 11, 2015
Pros: Everything !!
Cons: Maybe getting dinner reservations more easily.
Location: Great location, no reason to leave.
We came here for the second year in a row. We brought another couple along who had never been here before, they have been to many places as we have, and this was by far the best that they had ever been to. The staff is awesome, they make you feel like you are truly on vacation. Ricardo at the bar with his pyramid drink, Bubbles with her smile and friendliness, Pop's at breakfast, all of the restaurants are fantastic, the list goes on and on. If you don't try this resort , you are missing out on a great vacation, can't wait to get back there.