Ratings based on 338 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Star Friends make this hotel the place to stay

Posted Sep 9, 2014
Good location--not far from airport. Nice pools, good food, clean, comfortable, nicely-appointed rooms, satisfactory beach. The Star Friends are so much fun and provide great entertainment. All of the people in Jamaica are so nice and friendly. Would definitely recommend and return. Have stayed in Hilton in Jamaica; the Rose Hall Suites is far better.
5 out of 5
Recommended
for Families
by A verified traveler from chicago

Wonderful hotel close to airport and beach.

Posted Sep 2, 2014
Pros: Hotel was wonderful all around. What blew my mind the most was the kids activities and how staff worked so hard for the kids to have fun.
Cons: No comment.
Location: Location was beautiful, we had an amazing view of the ocean from our balcony. We did not go off property because the hotel offered several activities
Best vacation I have taken. My daughter is 2 and we were looking a family oriented environment. Hotel blew all expectations out of the water. From the moment you walk in staff is friendly and eager to welcome you. All day activities for the kids. Hotel provides a detailed list of activities and entertainment. Fun, fun, fun!! Food is absolutely wonderful. Weather you are eating at the buffet or at one of their fine dining restaurants the food is absolutely delicious. The staff goes above and beyond to make you feel at home. This was my first experience with Iberostar and it will not be my last. I will book with them before I book with anyone else.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hou

elegant and beautiful

Posted Aug 29, 2014
Pros: I liked that most of the evening events were kid friendly and then there were nights for adults only, the availability of food when ever we wanted
Cons: The room service took long sometimes and the rocky parts of the beach
Location: The hotel made arrangements for tours to Dunns River Fall, Dolphin cove and many other attractions near by. It was very easy to get out and about.
I am from Jamaica, my husband and 2 kids are not. So I wanted a hotel that would give us the best of what they are used to in a hotel while allowing me the whole at home feel. The room service was ok. it took longer than we would have preferred. The view from our room was amazing. The beach was beautiful but had quite a bit of rocks in it which made it hard to walk on. The food was always tasty and the variety was numerous. There was Jamaican food, American food, along with several other options. We enjoyed each day. It was actually a true all inclusive, alcoholic beverages too! There was spin classes, and other workout classes. The spa was not included off course. Every night there was something entertaining to do. We saw a flame eating dancer, there was a beach party, and many more events. My kids also enjoyed themselves, it was mostly a kid friendly hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, ohio

Nice hotel, good service.

Posted Aug 26, 2014
Pros: Pool and service. Hotel was nice also
Cons: Air conditioning needs more power.
Hotel is clean. However the rooms didn't get as cold as I like. Even at the coldest temperature. Food for the most part was good. The 'gourmet' restaurant was actually the worst. I would not recommend eating there. Beach had some rocks when entering the water, but water was clear. Nightlife is just ok. If you are looking for a place to party, not so much. But overall, great stay and I'd go back.
5 out of 5
Recommended
for Couples
by A verified traveler from Connecticut

Great resort. Will visit again.

Posted Aug 23, 2014
Pros: The beach literally being right out the door, and great hotel staff
Cons: The room was a bit warm. Not horrible, but we turned the AC on high and as low as possible and there were 1 or 2 nights we were really hot in bed.
Location: The resort location is beautiful. Plenty to do on the resort, but they also provide activities/trips outside, they do require additional $$ tho.
My wife and I chose Iberostar for our honeymoon, and we're very happy with our choice. The resort was beautiful, the staff were all very nice, and accommodating. The beach was kept VERY clean, as well as the pool areas.
3 out of 5
by A verified traveler

Nice resort..could use some improvements

Posted Aug 21, 2014
Beautiful resort with pleasant and accommodating staff. Insufficient air conditioning in all indoor areas (particularly rooms). Average food.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
Jamaica is beautiful. Very humid and hot so wear sunscreen!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Excellent environment, great entertainment and service staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york,usa.

Overall experience

Posted Aug 16, 2014
Our stay was exceptional.the food was great.room service on point.not to mention the entertainment. Cant wait to go back. five star experience. Love my country.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Fell in love with this resort

Posted Aug 14, 2014
Pros: I loved the whole ambiance and atmosphere. People went out of their way to make sure your needs were attended to.
Cons: The only issue I had was when I ordered room service one evening; it never came. But that didn't take away from the awesome time I had at this place.
This hotel was absolutely AMAZING!!! The food was ALWAYS delicious. The staff were so professional and attentive to your needs, and the entertainment staff were by the far the best I have been seen and been around.