Ratings based on 401 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

The staff was excellent.

Posted May 31, 2015
Pros: The attitude of the staff was to please everyone however they can. Very positive people and we had a wonderful time.
Cons: Better pizza crust, more varieties of beer, and protein drinks in the gym.
Wonderful place for anyone to stay. We had a great vacation.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Family friendly, gorgeous infinity pool!

Posted May 28, 2015
Second time to Jamaica. First time stayed at the RIU in Negril and loved it and thought the hotel rooms, service, food and staff was fabulous! We just stayed at the Iberostar Rose Hall Suites May 15-23 rd and was even more impressed with this resort and would definitely return there next time! We were traveling with our infant nephew and the staff and accommodations were above and beyond. The rooms were very clean with a large bathroom with a soaking tub and shower. The bed was comfortable and it had a large balcony with great views of the ocean and mountains. We did not have an ocean view room but from every balcony if you turn your head you will see the ocean! I can't say enough about the food buffet, it was so good and so much to pick from we didn't even bother to make reservations in the restaurants. There was also a buffet on the beach where they grilled jerk chicken that was spectacular. The drinks were great and plentiful. Tipping is not necessary, but the service is worth it, so we tipped everyone. The infinity pool is gorgeous and looks out over the ocean! There is a lazy river, which was very lazy, but was very nice as well. Can't say enough about Iberostar and will definitely go back there again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Great Family Vacation

Posted May 25, 2015
Pros: Clean and well maintained
Excellent facility and the staff definitely provides excellent hospitality
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brooklyn

The best of the best!

Posted May 24, 2015
If you want a great Jamaica experience this is the place to stay! Staff "Amazing" chef "superb" 👐 all 10 finger up!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom orlando

Stayed at the Suites resort

Posted May 6, 2015
Great service friendly staff except for one security guard talking to my aunt who was staying at the Beach resort when she tried to meet me at my resort. Real rude. Don't eat at the Japanese restaurant. Mediterranean was excellent.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom buffalo ny

Posted Apr 29, 2015
Cons: need better selection of ice drinks
Trip was great .Staff was great.Food was great.Only problem that would stop me from going back was air conditioning went down day before we left and they were not able to fix by the time we left next day.
3 out of 5
by A verified travelerfrom Chicago, Il

Not what I expected

Posted Apr 22, 2015
Pros: The pool was fantastic.
Cons: You should have lighting in the outside pool area so you can walk around at night. Get a better liquor selection.
Location: Scotthies has the best jerk chicken so take a five minute cab ride to try it for lunch. we did the YS falls and Appleton tour. AMAZING!!!! Go snorkel
The pool was excellent, the beach was good but very rocky. The food was not good. the room service food was terrible and took 2 hours. Very friendly staff. We had a power outage and the a/c was not working correctly after. In the morning of our second day I found a cockroach in the room and killed it so I went to the front desk to complain about that and the a/c. the front desk person said they would look into it. I went back to my room after an excursion I had booked and nothing had changed and the roach was still on the floor in the middle of the room. The next morning the cleaning service knocked on my door at 8:30 am looking to clean. When I told her we needed a half hour she said WOW! The room didn't get serviced til the night cleaning crew came. Also I never heard of an all inclusive hotel that says FULLY STOCKED MINI BAR and only has cans of carib beer. I could only find Heineken in bottle at 1 bar. All else was draft red stripe or red stripe light. Problem with that is the draft lines were so bad the beer had a bad buttery taste to it. Clean your lines once and a while or change them. I'm in the bar industry so I do know what I am talking about.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester

Good Hotel on the Beach

Posted Apr 18, 2015
Pros: Great pools, day time activities very friendly activities staff, lovely beach, excellent buffets and beach parties good night time entertainment
Cons: Get rid of the musty smell in the rooms
Location: Try Dunns river falls, and swimming with dolphins in Ocho Rios
We had a short 3 night stay midweek. Check in was smooth, but only one of our two rooms was ready on time. I requested two rooms with double beds but we were given one with a king size instead. It wasn't such a problem for us but it was for some other of our family who were given the same despite requesting two doubles and there was no alternative offered. The rooms were a great size, clean and tidy and the bathrooms really huge, but just had a faint musty smell, I presume because of the humidity but it was a little off putting. The staff on the whole were very polite and helpful and the activities staff and daily maids especially were lovely. We had one poor meal in the Cajun restaurant and after that stuck with the buffets which on the whole were very good indeed, especially the fresh fish and Caribbean selections. One thing we did find was that when we checked in midweek there was little or no restaurant bookings available as the people who had arrived at the weekends for a week had already taken all the bookings, there is a French restaurant but you must have long pants for that and we had none with us.
2 out of 5
by A verified traveler

Posted Apr 12, 2015
The food and restaurants were not that good. We won't be back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Beautiful accommodations. Friendly staff!

Posted Mar 30, 2015
Perfect in every way! The staff was amazing and helped make our vacation fun!! Can't wait to go again.