Ratings based on 273 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom oklahoma

Great laid back gem!

Posted Jan 23, 2015
We are pretty well traveled but this place is somewhere we keep going back to! The people are over the top friendly and go out of their way to make everything just right. The purple rain drinks are amazing! The beach is very nice and the water park is opening in March!!
3 out of 5
by A verified travelerfrom Boston, MA

Great beach

Posted Jan 21, 2015
Pros: It is small compared to many and had a lovely beach. Convenience to golf course.
Cons: Food and trying to get rid of the flies.
Check in process was fair. We were a group of 5 couples of which 4 were upgraded to beachfront with plunge pool. We were placed beachfront 3rd floor without a plunge pool or jacuzzi. Our reservation was for a 1 week stay. We were locked out of our room on day 5 because of a reservation error. This was annoying to say the least, as my husband left the beach and went to the 3rd floor (there is no elevator) with his key, came back down to the beach to get my key only to return to the 3rd floor again, my key also did not work. Another trip down to the front desk only to discover they had us checked out. The concierge did apologize and stated she did not know how that happened. Food was fair but again this is a budget hotel. As much as the staff tried to keep the buffet foods covered, there were numerous flies always around especially at the tables while you were eating. The majority of staff were terrific. We did love the "house band". Most likely, we would not go back again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto CA

Beautiful setting

Posted Jan 10, 2015
Pros: Accessibility of services. Beautiful scenes from every point on the resort. All areas were clean. Tasty food, good combo of local and international.
Cons: Cappuccinos.
Location: Visit too short to use outside entertainment. There was a great band and fun activities on site.
Lovely large room with three pools at our doorstep and the beach not far away. Everything was easily accessible, food, entertainment, Facilities. Staff were friendly, respectful and well mannered.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 10, 2015
A lot of fun. Great evening entertainment. Very friendly and helpful staff. Buffet food was so-so. Could use more variety. Restaurants were very nice
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Great escape. New year with my daughter

Posted Jan 3, 2015
Hotel overall is really good, some dated and not extremely comfortable rooms, but everything quite clean and nice. Food quality is good, could be more varieties during buffet breakfast and dinner. Beach is great. Minus, but I think it is not related to the hotel that if you would like to go out somewhere the only variant is super expensive taxi. Go to Blue Hole - really great place.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toulouse

Club familial , un peu excentre mais agreable

Posted Jan 2, 2015
Club pour famille, tout inclus, mini club , activités . Belle plage , personnel agréable Seul problème: infecté de moustique même dans les chambres
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Morristown, nj

Terrific hotel right on the beach

Posted Dec 28, 2014
We had a very enjoyable stay. The hotel is a little more geared toward younger families. My 20+ sons were a little disappointed with the night life but it was fine for my husband and myself.
Comment from Hotel Management
Jan 2, 2015 by Jewel, Hotel Management
Dear Guest, Thank you for staying with us and leaving your feedback. We hope to see you again in Jamaica.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom minneapolis, mn

Loved this resort!

Posted Dec 28, 2014
This is one of the best all inclusive resorts I have been to and it's all because of the staff! They are the kindest most helpful people. The beach is awesome and the food is good too!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wellington, fl

Clean and comfortable room

Posted Dec 26, 2014
Pros: Staff, service, room
Cons: Wireless
The service was excellent. Customer service was definitely the theme. inwould give the breakfast at the buffet a 4.5 for variety. However, lunch and dinner there was nothing special. The service and food at the dine in restaurant was excellent. Was not impressed with the entertainment most nights. Had a few good nights. My other negative was that the wireless reception in the rooms was poor. You need to go to the lobby to get the real deal. Would def be using and recommending this hotel again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location with everything you need

Posted Dec 15, 2014
Cons: The water pressure and temp was not that great
We had a great time at the Jewel Runaway Bay Resort. I do wish that the swim up bar and infinity pool stayed open longer. But everything was great and we really had a good time.