Property entrance
Check availability

Reviews of Retreat Guesthouse Luxury Suites

3 out of 5
Retreat Guesthouse Luxury Suites
6 Newcourt Ave, Falmouth, Trelawney

Reviews

8.0

Very Good

Rating 10 - Excellent. 33 out of 63 reviews" "
Rating 8 - Good. 14 out of 63 reviews" "
Rating 6 - Okay. 3 out of 63 reviews" "
Rating 4 - Poor. 4 out of 63 reviews" "
Rating 2 - Terrible. 9 out of 63 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Djinfared

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you guys for the warm hospitality. I had a great time at your property, It was clean and quiet and had a great view.
Stayed 1 night in Jan 2024

10/10 Excellent

Lascelle

Liked: Cleanliness
Stayed 2 nights in Dec 2023

10/10 Excellent

brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like a secluded plantation Mansion on a quiet dirt road. Words can’t describe the beautiful house, they offered food and transportation, the caretaker was the nicest grandmother, kindly and helpful. And the staff drove me to the lagoon and to my next stay (average taxi price, but 24 hour convenience). I will stay here again when I bring my family, it was luxury at a motel 6 prices. She even squeezed me fresh papaya juice, and cooked a delicious breakfast

6/10 Okay

Magdiel, Lake Worth

Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioner was included assuming that every property in Caribe had to have AC. Good for you Expedia!!!!! So, they charge me 40 dollars per day aditional to the rate I already arranged to pay. David and the lady at the property were nice and very kind.
Stayed 2 nights in Aug 2023

2/10 Terrible

kemoya

Stayed 5 nights in Jul 2023

2/10 Terrible

William II, Mullica Hill

Disliked: Staff & service, property conditions & facilities
Complete nightmare. Checked out before staying a night. Property description is completely misleading. Air conditioning is not available in any room with a view, the rooms with a view do not have functional showers, staff is rude and always in your room. Avoid this place.
Stayed 4 nights in Jun 2023
Response from Elijah Israel on Jul 4, 2023
Dear valued guest,Thank you for taking the time to provide feedback on your recent experience at our guesthouse. We appreciate all feedback, both positive and negative, as it helps us improve our services. However, we feel it is important to address some inaccuracies in your review to ensure a fair and transparent representation of our establishment.Firstly, we regret any inconvenience you experienced regarding the air conditioning. When you initially made your reservation, our team informed you that air conditioning was available in certain rooms for an additional fee. We offered you an upgrade to an air-conditioned room, which you accepted. Unfortunately, we encountered an unexpected issue with the air conditioning system in that particular room, and we sincerely apologize for any discomfort caused. Rest assured, the problem has since been rectified, and our current guests are enjoying a comfortable stay with fully functional air conditioning.Regarding your claim that our staff was rude and frequently entered your room, we find this characterization deeply concerning and contrary to our commitment to providing exceptional service. We pride ourselves on our professional and attentive staff who strive to ensure the comfort and privacy of our guests. It is highly unlikely that our staff would enter your room without your consent or a valid reason. We take all allegations of rudeness or unprofessional conduct seriously, and we have investigated this matter thoroughly. However, we could not find any evidence to support your claim.Additionally, we must address the incident that occurred during your check-out. After informing you that we were unable to process payment through your American Express card, you presented another card that unfortunately did not work. We understand that this situation may have been frustrating for you, but it is important to note that our staff did their best to find a suitable solution. Unfortunately, it is completely unacceptable and disrespectful to swear at our staff, particularly at a 78-year-old lady who was only trying to assist you. Such behavior goes against our values of respect and kindness, and we cannot condone or tolerate it.We strive to maintain a high standard of service and take pride in our reputation as a four-star establishment. Our previous reviews and returning guests attest to our commitment to providing a pleasant and comfortable experience. We regret that your stay did not meet your expectations, and we wish we had the opportunity to address your concerns during your time with us to ensure a more enjoyable visit.We value your feedback, and we will use it to improve our operations and enhance the experiences of future guests. We kindly request that you reconsider your review, taking into account the full context of your stay. We also hope that you reflect upon your behavior and understand the importance of treating others with respect and courtesy.If there is anything more we can do to

8/10 Good

Ingrid

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Radcliffe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Nobrisha

Liked: Cleanliness, staff & service, property conditions & facilities
Great food!
Stayed 1 night in Oct 2022

10/10 Excellent

AlexG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jamaica 2022
great place to start off our vacation in Jamaica. would love to stay again
backyard
Stayed 1 night in Sep 2022

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Retreat Guesthouse stay
This guesthouse was a nice quiet get-away from the noise, traffic, loud music etc. of bigger cities. Joyce, the owner & her son David were very hospitable and the food was amazingly delicious! I would recommend this guesthouse to others looking for peace & quiet with a beautiful view. Would rebook, no problem!
Stayed 2 nights in Feb 2020
Response from David on Feb 13, 2020
Thanks Terry,we or so happy to have you with us at Retreat Guest House you r, 1 in a million you r welcome anytime

2/10 Terrible

Verified traveler

Traveled with family
HORRIBLE!!!!! DO NOT STAY HERE. Never stayed at this Guesthouse, when called to let them know I am on my own, I was told my reservation was cancelled. I was left stuck in an area that I was not familiar with and had to book with another hotel for the night. When I contacted Expedia, they were not helpful in refunding me. I DO NOT plan on using Expedia in the future.
Stayed 1 night in Dec 2019

10/10 Excellent

Alrick, Kingston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and service exceeded expectation
Stayed 1 night in Nov 2019
Response from JOYCE on Dec 3, 2019
Thanks Best regear Joyce

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities
This was easily one the WORST hotel stays I have ever had in my life! Upon arrival, the property owner acted as if we weren't expected to arrive that day. Then I discovered that the toilet in our bathroom was absolutely filthy - I travel with Clorox wipes so I cleaned it myself. The house is a large house with decent rooms but it's in the middle of nowhere. We asked about getting a taxi to the beach & the owner arranged for her handyman to take us in their old van. I was fine with this but we agreed upon a time for pickup but in the middle of enjoying our beach time, we were informed that we would have to take a taxi back to the hotel. Although I'd asked for a taxi # one was never provided and as we had arranged for pickup, I didn't bring my phone with me to even be able to call said taxi. This should have given me an indication of the rest to come. We could not access even something as basic as hot water unless the owner or her son were around. We soon discoverd how to just boil water ourselves in the kitchen if it was early. Without my permission, someone entered our room and rearranged our things but DID NOT CLEAN a thing. No fresh towels, no nothing. Owner told me I needed to tell HER if I didn't want anyone in my room. Then she proceeded to YELL at me when I simply inquired @ who would be in the room next door to mine b/c we shared a balcony with that room. Turns out it was my father but she didn't know that even one day before his arrival! Stay somewhere else!!!!
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Aug 2019
Response from Joyce on Aug 8, 2019
Good day, this guest is Anonymous, I don't know wat to say 1 out of 5 Wow!! Best regard form all of us at Retreat Guest House

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at the Retreat Guesthouse. Beautiful accommodation with welcoming staff. Even though we arrived early, they easily accommodated us and the breakfast was great too
Stayed 1 night in Jun 2019
Response from Joyce on Jun 18, 2019
WOW!!,Thank you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for somewhere peaceful and quiet...This is the place for you.. love everything about this guest house.. Thanks to Ms Joyce and David for having us.. I would definitely visit again.. Great property love love the view..
Stayed 2 nights in May 2019
Response from JOJCE on May 15, 2019
Pleasure to host you anytime ,Thank you for being our guest. best regards Joyce,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the fact it was remote and out of the touristy places..Very private!!
Stayed 4 nights in Apr 2019
Response from Joyce on Apr 30, 2019
Pleasure to host you anytime, Thank you for being our guest, Best regards Joyce

10/10 Excellent

Godfrey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Gust house, great view overlooking the city and the ocean. Staff very friendly and eager to accommodate your request.
Stayed 3 nights in Nov 2018
Response from your chef David :-) on Nov 20, 2018
Thank you you're welcome anytime, to come for a glass of Jamaican rum punch.

10/10 Excellent

Kamau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing.
Stayed 2 nights in Oct 2018
Response from your chef David on Nov 20, 2018
Thank you I am happy you enjoyed your stay, you're welcome anytime.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for
The Retreat is like and AB&B. Not too posh but comfortable with basic amenties. The room had Wifi and cable the room was clean but could be dusted for cobwebs. My only issue was the manager could be better dressed. But great location overlooking the beach. Super quiet and cozy. I would stay here again
Stayed 1 night in Jul 2018
Response from Joyce Grant on Aug 18, 2018
Hi Thanks, for staying with us ,We appreciate your feedback!

10/10 Excellent

Tabinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort, really helpful staff. Walking distance from town center and craft mart
Stayed 1 night in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very humble
The people there are very nice and friendly. The accommodation place located in a beautiful view. The problem is full of bugs and insects. there is no air conditioning. At night there is a noise of the dogs and other creatures in the area
Stayed 2 nights in Feb 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and quiet retreat.
Perfect location for quiet, view, spaciousness, helpful staff, and reasonable price, including the fresh and full breakfast. It was as relaxing as it can get.
Stayed 2 nights in Feb 2018

2/10 Terrible

Barry, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel STOLE my money!!!
I am very very very very angry and disappointed with this hotel and it's management and probably even worse feel totally let down by Expedia who I have various accounts with and an agency I use to book most of my travel and accommodation to destinations all over the World. Jamaica can be quite a volatile place and the crime rate inboxed certain areas, especially in Montego Bay, which is the area this particular so called "retreat/hotel" is located in has probably the highest murder statistics in the entire Island of Jamaica. Online the pictures shown of the accommodation was very enticing and sadly having not been able to see either the physical building or physical location when booking online I went by the pics displayed online and forked out in excess of £900.00 for a week's stay at this mis-sold advertised property only to find when we got there the property was not fit for our purpose, the roads were inadequate, street lights non-existent and the distance from mainroad concsiderable and therefore not safe for us to travel to and fro especially after dusk inn the evenings. Who goes on a vacation to just be stuck in a house? Therefore WE DID NOT FEEL SAFE staying there and called Expedia immediately on arrival to state this, since that time we have NOT had a satisfactory solution nor our money back and had too find money we did not budget for to stay elsewhere, thus curtailing monies we had budgeted for going out, etc. NOT HAPPY!!!!!
Stayed 10 nights in Sep 2017

8/10 Good

Keisha, Jamaica, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful, the food was great. The Guesthouse has beautiful views of the beach and gardens, it was very quite and relaxing. Some rooms does not have air, I had to pay more money for an ac room!! All rooms should have ac in them. It's too hot not to have an ac room!! The shower head in my room did not work, I had to take it off! Overall my stay was wonderful.
Stayed 1 night in Aug 2017
Response from Joyce Grant on Aug 19, 2017
Good Morning Mrs Keisha Thanks you for your review. I am so Sorry to hear now that your shower head was not working properly, if we had know earlier we would have gotten it fix. Thank you for choosing Retreat Guest House. Looking forward to serving you again, Best regards Manager

10/10 Excellent

Jaye, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
home awaaway from home
excellent

10/10 Excellent

Chris, Land O Lakes, Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Sky is the LIMIT is an understatement
My wife and I were beyond lucky to have stumbled upon this Guest House, located on the hillside on an off the beaten path rain forest overlooking Falmouth Jamaica. Compared to the island style lodging, this is Heaven!! The structure is a jewel in the rough, the interior reveals the Houses character and body and I can NOT say enough about our stay, our host, the management, the staff, the food that was prepared for us, the view, the hospitality and I LOVE THE WHOLE PRODUCTION!!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIS HOTEL IS FALSELY ADVERTISED!
The hotel looks nothing like the photos on the Orbitz website. There are large mounds of dirt and gravel surrounding hotel. This is a bait and switch- very unsafe neighborhood and is not located with a view of the bay as described. The place is situated right in between regular houses in very dark wooded hills with dirt roads and no lighting! dangerous location.

8/10 Good

petronella, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
This b&b was brill. Its a bit of walk to the nearest beach but you can always ask the hotel staff to drive there and pick you up.The rooms are huge. Theres a games room and pool. even a hot tub. Staff were excellent an made you feel really welcome. Well done.

10/10 Excellent

BAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very peaceful area, homely.
Very good facilities, spacious rooms. Felt at ease from the first night, having arrived after dark. Totally enjoyed our seven nights stay. Staff very willing to assist and was helpful in ensuring we were informed about places to visit. One bonus which we truly appreciated was the on-site transportation which we fully utilised to access local points of interest and to go to the airport at 3 a.m on our departure.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint hotel, on the outskirts of Falmouth.
No air conditioning which was disappointing. We went at the end of July/beginning of August, so was terribly hot and humid. The staff catered to your every need; very friendly people. You need a car to get anywhere as you out in the countryside. Very peaceful and quiet retreat, and the scenery is breathtaking!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
We only stayed one night at this hotel but we had such a good experience. Rooms are nice, roomy and clean. The bathrooms are big and roomy. Beautiful view on the bay and very friendly staff including the owner. They can provide transportation from and to the airport/port. And if you want a nice breakfast they can provide that too.

8/10 Good

Jshap, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely guest house. Great staff and very clean. Unfortunately there is an additional charge to use the air conditioning and it's not cheap. Also it's in a residential area close to a good beach but a bit too far to walk if you're not used to the heat. Other than that I enjoyed a 4 night stay here.

10/10 Excellent

Kari, Coppell Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great - relaxing and comfortable
Very comfortable and quiet place for a relaxing stay. I was visiting friends that lived close by so was perfect to be able to stay here but spend time with them also.

10/10 Excellent

Patsy, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place for rest and relaxation
We arrived at the hotel quite tired from traveling. The owner and her assistant welcomed us in a friendly manner and provided a quick lunch although we arrived a little before the normal check in time. The room was excellent. We had several meals there and the food was very tasty. We would recommend this place to anyone looking for a quiet, relaxing vacation.

8/10 Good

Carmen , New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, relatively close to beach but remote
It was a nice stay, pictures online a true reflection of what you find. Keno was very pleasant and helpful. Place clean the only negative, there is no AC but when windows are open with fan its pleasant as there is always a nice breeze. Would stay there again.

4/10 Poor

Mal, Philadelphia, PA

Liked: Cleanliness, room comfort
If you like B&Bs, maybe. Hidden costs.
I am giving this hotel an overall disappointing rating due to the lack of transparency about rooms and costs. First of all, there are a small amount of bedrooms, this functions as a B&B type place, not a hotel in my opinion. Even though it said when I booked on Expedia that a continental breakfast is included it IS NOT. We only asked for coffee( as we are not big breakfast eaters), and when I asked for some juice( which was cranberry cocktail) we were charged $5 on our bill. Some of the rooms are air conditioned and some are not. We were given a room that was not air conditioned but had a balcony and a larger King Size bed. It was VERY hot so we asked for an air conditioned room and were given one at an additional $30. This room had no balcony and a smaller bed so in my opinion this should've been an even " trade" for the AC, but it was not. Red Stripes in the bar area downstairs were $5. Really?!!! This is our third trip to Jamaica and have never paid anywhere close to $5 for a Red Stripe. $2-$3 is more typical and the cost is about $7 for a six pack in the grocery store. There is nowhere else close by to buy anything so really you are at the mercy of what they have to offer. On a positive note the rooms are very clean and comfortable and Joyce is very nice to speak with.The view is lovely and there is a nice pool.

8/10 Good

Tony, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views
Joyce, the owner, was extremely hospitable and accommodating. She cooked us an excellent dinner and breakfast and drove us down to the lagoon and back when we wanted to experience the phosphorescence. She also drove us down to catch the bus. This is a true retreat - it is a little out of the way but is peaceful and quiet and has magnificent views. The building is airy and spacious and the room size is very large with plenty of space for clothes and suitcases.

6/10 Okay

AD, Toronto,ON

Good experience,suited our overall stay.
Nice guest house, view to die for. Probably would stay there again.Proprietor very pleasant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet retreat!
Avoids the hotel logjam. Best for quietude and serenity.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really a retreat from the bustle of life. The staff were pleasant, and helpful, and I felt at home.

10/10 Excellent

connie, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home!
Loved my stay here!! Everything was immaculate and the staff were so friendly. I felt totally safe as a solo female traveler, and well taken care of. The food was amazing- yummy home cooked meals three times a day at whenever was convenient for me. I also appreciated the rides to town and help with how to get around. Will totally stay here again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Gem
A wonderful, luxurious, off the beaten path place to stay full of local flavor. Would highly recommend partaking in the meals and the coffee is great too. I have stayed at many different types of places around the world over the years, from 1 star backpackers hovels to 5 star luxury resorts; this place is truly special and unique, a must for a truly memorable experience with good proximity to Falmouth, Montego Bay and Ocho Rios.

10/10 Excellent

Martin, Bridgeport Connecticut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent Retreat away from the World.
I was very please with the stuff and cooking, Joyce the Manager made all the efforts to please me, She is a Chef by profession, The stuff were very helpful and willing to my needs, I strongly recommend this place for some one who want to experience a place away from the noise and an encounter with the Nature.

2/10 Terrible

kal, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Not at all what it seems...definitely best avoided
Map shown as to its location from the sea is deceiving. It is NOT within walking distance to the sea; Stray dogs barking opposite the guesthouse morning & night; Guesthouse advertises free breakfast, wifi, spa bath tub, cable tv, jacuzzi. Reality is very different. Breakfast only free if it is 'continental' which the owner Joyce, only provides as toast & tea/coffee. Alternative is Jamaican breakfast at $10 charge. Owner failed to mention the 2 breakfasts on offer, one free one not. She encouraged us in having the Jamaican breakfast without mentioning the free 'continental'; Wi-fi non-existent. Only location where it was received (poorly) was dining area; spa bath tub in the bedroom broken; garden jacuzzi switched off. Owner stated it is too expensive to fill when there are only a few guests at the hotel and refused to put it on; very poor TV/cable reception in the bedroom; Shower head holder broken and water emitted from it very poor; Toilet kept running after being flushed; Owner wanted to charge extra for me wanting to pay by card as opposed to cash for additional hotel bills; Electrical 'live' wire in the bedroom lamp was sticking out which had the danger of electrocution. Only spotted when looking as to why the lamp was not switching on. Owner did nothing to rectify the problem; Extra charge for a/c to be switched on in the bedroom; No kettle in bedroom for drinks. A flask of hot water was provided as an alternative! Take my advise you're better off in a standard hotel.

10/10 Excellent

Doug, Westhampton Beach, NY, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Choice!!!
The Retreat Guesthouse turned out to be an absolutely wonderful choice. While a little out of the way (hence the name Retreat), it is really only a 15 minute walk to the public beach which was beautiful. And, the proprietor treated us like guests in her home, including terrific home cooking. We had a relaxing week and are already planning our next visit! Highly recommended for couples and families alike!

4/10 Poor

Gary, Akron, Ohio

Disliked: Room comfort
Acceptable; not Luxurious; No Free Breakfast
First night I spent several hours killing flying insects attracted to the lights. Windows had been left open and had both torn and no screens. Free insect repellent was provided, but if I had been traveling with a friend, they probably would have been upset enough to leave the location. Comfortable mattress, but prefer sheets that are less like blankets and smoother. Pillows were excellent but the TV never worked correctly. Shower head needs to be replaced; the toilet never worked correctly; needs new chain, plug, and handle. Sink faucet sprays water and needs cleaned or repaired. Breakfast was not included; the coffee was excellent but the hostess wanted everything paid for extra, including a piece of toast, sandwich and Skype call home when I arrived. Curtains in room were torn and need replaced. I wouldn't call this a luxury bed and breakfast, especially since it didn't include breakfast free. Dinner would be prepared if scheduled for an extra $15 fee, which I thought was too high. I felt safe, and I was pleased that my smartphone could connect to the office wi-fi for no extra charge. I chose to stay elsewhere one night without a refund. Having to pay the full amount for the seven night reservation was unusual, as well. Had I not chosen to stay all seven nights, I'm uncertain a refund would have been granted. Location of the house was extremely difficult to find and directions from the airport were not provided, or totally accurate concerning the distance from Montego Bay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place--just confirm the rate before hand!
I liked this place very much for its cleanliness, location, and overall value. One caveat though. The owner and I had a misunderstanding as to the rate due to changes made in the number of people that would be staying and she upped the rate to an amount that was clearly much greater than the rate that was quoted by Expedia for that number of people. Unfortunately, I did not discover her error until I had already left the premises. Check carefully before you arrive what you will be paying and make sure it conforms with the advertised rates.