Ratings based on 25 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.6 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
by A verified travelerfrom Chicago, IL
You get what you pay forPosted Jan 2, 2015
We chose the Carlyle because it was a smart choice financially and we knew we would be spending most of our time at the Sandals Montego Bay. The staff was very nice (shout out to Serina and Patrick), but the rooms were just very out dated. Our room had dirty bath water in it on our arrival, however the staff did take care of the plumbing issue in a timely manner. Breakfast always took forever (at least an hour) as we wanted to get in and out quickly to start seeing the rest of Jamaica. All inclusive does include bugs in your cereal (maybe from the raisins I put in it?) and at least our server did apologize. I'm not sure how the switch to the Grand Pineapple will affect everything. I suppose if you won't be in your room or on the resort grounds much, this could be a good solution for you. Good, friendly front desk staff was the highlight!
for Everyoneby A verified travelerfrom NJ
Posted Dec 31, 2014
I enjoyed my experience at sandals Carlyle. My now husband and I were married on December 27, 2014 on the garden of sandals Carlyle. The staff were great and everything was perfect. I couldn't have asked for a more perfect setting.
for Everyoneby A verified travelerfrom new york
Small quietPosted Jul 20, 2014
Staff was friendly and courteous. Very annoying that you are ask each time you go in or outside your room number and where you are going ! I thought that was a bit too much !!
for Couplesby A verified traveler
Posted Jun 13, 2014
We stayed in the butler suit and had Nigy as our Butler. He was wonderful, went above and beyond our expectations.
for Everyoneby A verified travelerfrom R
Very nice. On the small size, which was nice.Posted Mar 9, 2014
We are looking forward to our next trip already. Sandals is a top rate all inclusive hotel
by Soosfrom Milford,CT
Street between a public, tiny beach and CarlylePosted Feb 13, 2014
Pros: Service is excellent, food is great, bar is cozy, Aqua-size instructor gave an excellent workout, free shuttle to other Sandals in MB
Cons: Accurate pictures of hotel, street, beach size, and wires.
Location: Go to the other Sandals as they both have private beaches.
Staff was wonderful but even with a top 3rd floor room with a view of the ocean, great food, drink, great staff and Butler service, I felt deceived. There is a busy street in front of the hotel that you have to cross to get to the tiny public beach. You sure don't see that in the photoshopped pictures of the hotel. Tons of and noisy traffic, honking horns, car alarms going off from early morning until late at night. The beach is tiny, tiny and filled with Jamaicans, not on Holiday, and looking to sell something to an obvious tourist. Also, there is a whole strand of electric and telephone wires obstructing our view. Don't get me wrong - we had a great time!!! We left the Carlyle every day on the free Sandals bus and spent the day at one of the 2 other Montego Bay Sandals resorts. They were both gorgeous, great restaurants and fun free water sports and much more expensive.
for Everyoneby Gary
Christmas in JamaicaPosted Jan 3, 2014
Pros: The Staff where super. Very friendly. The food was better than the other resorts.
Cons: Street noise is bothersome. Breakfast potatoes are terrible. Tasted like they where cooked hours earlier.
Location: Close to airport, quick shuttle to other resorts for beaches.
The staff at this hotel make the difference. Even though there is no beach you can get to one via the free shuttle and it's only a 15min ride. We didn't have much luck making reservations at the other restaurants so we mostly ate at the buffets or our hotel. We thought our hotel had better food. The bar service was average at best no matter which hotel you where at. It was hard to get the same drink made correctly twice. But it's free so you just go with the flow. This hotel is on a busy street and we where kept awake for two nights until 2am. Having said that I would stay here again if it proved to be a good value. It's great to have everything included in the price and not get nickeled and dimed with other fees.
for Familiesby Paula and Georgefrom Kingston
Needs to get more coordinatedPosted Dec 28, 2013 on Hotels.com
While the staff are polite they are not very coordinated. When we checked in the person who took us to our room noted that the safe in the room was not working and said that he would send someone to repair it. After about 30 minutes we had to call maintenance to request the help. When we later saw that the bath tub had no stopper so that it was impossible to take a bath we did not bother to call maintenance. In Jamaica is it common to drink coconut water directly from the coconut so we asked how we could get some coconuts the person he took us to our room said he would get us some the next day--- they never came. To help differentiate the Jamaican culinary experience from that of other countries more Jamaican food such as ackee and saltfish (a breakfast staple in Jamaica), breadfruit prepared multiple ways, more local fruit and jams could be available. There is a shuttle service to two other Sandals hotels in the area. The communication between these three hotels is weak. A daily schedule of the events at each of the hotels is published but not coordinated so that twice we traveled to one of the other hotels only to find out that the event we traveled to participate in was not scheduled. There is an extra charge for Internet access but each hotel does not agree if the account paid for in one of the hotels can also be used when visiting the other hotels. Reservations for restaurants is not well coordinated between these hotels.
for Everyoneby Jenfrom washington DC
Wonderful experience and staffPosted Dec 8, 2013
We had a fantastic stay! It is the smallest sandals resort, but we think the best! It's more intimate, and friendly, all the staff get to know you by name and you make more friends with other guests! Excellent service and food, great view of the beach, fairly quiet, and great evening atmosphere.
Recommendedby R.J. Sharpfrom USA
ENJOY YOURSELFPosted Nov 12, 2013 on Hotels.com
Overall this is a wonderful, clean, hotel to just relax and regroup. Great location close to airport. I can't praise the staff enough. Every night the chef made spectacular entrees. This might have been an all inclusive but the food was top notch My only complaint is about the beach. It was dirty and a gathering place for the locals selling their wares.We did snorkel in the crystal clear waters although there were bags, cans, wrappers on the ocean floor. I snorkel in Jamaica, this place left a lot to be desired.