Ratings based on 47 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Feb 20, 2015
We had a wonderful time at Sandals Grand Riviera. We would like to say that the luxury room was much smaller than expected. The staff of Sandals is what made the stay for us. We even asked it they had to go to training to be so nice and smiling. We believe the people of Jamaica are just that way. We would stay at Sandals again.
by A verified travelerfrom Philadelphia PSA
Beach areas are very limited.Posted Feb 17, 2015
Pros: Nothing-too tired!
Cons: Cleaner lobby....
2/16/2015 Just returned from a 5 night stay and really not able to say anything favorably regarding the property. Our room was directly over a construction site with never-ending noise of machinery. The lobby in our building (Great House) was also under construction-continuous noise and last but least at breakfast my husband had a pot of coffee poured down his arm-fortunately he was not injured. His shirt however was stained and they never followed-up with cleaning as we were assured it would be provided. All of this is totally UNACCEPTABLE! This being the "peak season" for vacationers I cannot and will not recommend Sandals Grande Riviera Beach & Villa Resort to anyone going to Ocho Rios. Your facility scored a big 0! EJB
by A verified travelerfrom New England
Be wary of "oceanview room"Posted Feb 17, 2015
The room with ocean view was about 1/2 mile up on the hill. They have shuttles to get you down to a very small beach.....so pack every thing you need! The hotel had no elevators to your room or dining facilities. So we had to move to the "ocean side" of the complex to the "gardens cottage". Probably built in the 60s and lots of construction going on. We asked for a credit in that our room had no ocean view. We were offered $6. a day! Be aware that there are 42 stairs to climb to get from beach to dining, lobby or your room!!!! We signed onto Sandals Grande Riviera, while at Sandals in St. Lucia because the beach, food and facilities were wonderful. The staff was lovely and grounds beautiful in Jamaica, but that's where the Sandal's experience ended.
for Couplesby A verified travelerfrom Detroit
Excellent EscapePosted Feb 16, 2015
Pros: restaurants convenient, no screaming kids, pools rowdy or quiet depending on what you felt like that day.
Cons: Steps around buildings steep, wife had trouble with some of the drops, not clearly marked.
Location: Great house - good restaurants, pool Ochi beach house - ocean cove, pool, bar
Sandals Grand Riviera - excellent location, close to ocean. Pools clean and convenient - although getting chair difficult in some locations. Food in restaurants very good. Ambiance and attentive staff great throughout.
by A verified travelerfrom Southbay CA
Nice hotel too far from the beachPosted Feb 16, 2015
My girlfriend and I were expecting to be on the beachside of the resort. We were not. Our room could not have been in a more busy area. Noisey to say the least. And walking up a flight of stairs to exit in the am was not fun. When we landed at the airport we were surprised to hear from the sandles employee that we had to tip the non sandles employee to take our bags to the shuttle bus to the resort. I'm 6 ft 190 and capable of rolling my own luggage. And then we had to wait for a sandles employee and tip that person to remove our luggage from the shuttle. Ridiculous. We paid a handsome fee for the trip to begin with and the costs just kept going up. We paid for an extra candlelite dinner on the beach which had to be moved into the outside restaurant due to the Mosquitos. As if this wasn't an issue before....perhaps nets in addition to the useless citronella candles. Waste of my $. If I was ever to visit this resort again it would have to be at a discounted rate and I would be sure to wear a T-shirt that said " no means no". The photographers were pushy and rude. You expect pushy sellers away from the resort but not on site. The food was 3 out of 5, at best.
for Everyoneby A verified travelerfrom PA
Posted Feb 7, 2015
Good resort. Good butler service and good number of activities to do!!! Semi-private pool was a nice touch.
for Couplesby A verified travelerfrom Centreville, VA
Great getaway for couplesPosted Jan 25, 2015
Pros: It provides the perfect environment for couples to have fun and unplug to achieve total relaxation. Well stocked mini fridge.
Cons: I was surprised that the bathtub only fit one person and the shower was a regular hotel shower. The facilities need a good refresher overall.
Location: We had everything we needed on location to completely unplug and unwind.
It was an amazingly relaxing experience. Exactly what we needed. The variety of types of foods (Mediterranean, Italian, French, Caribbean, etc) made every meal an enjoyable experience with amazing care by the entire staff. The ride from the airport was safe and smooth. The blend of group activities and the ability to have truly quiet time for us made this location special, one that we have already recommended to others and will continue to do in the future.
for Everyoneby A verified travelerfrom UK
Beautiful Lush SettingPosted Dec 29, 2014
Pros: The setting
Cons: A small shop / Pharmacy on location.
Location: Nothing within walking distance as location is a distance from town
My booking was for 2 Rooms. When I arrived, only booking for one room in their system. Myself and my party had to wait while they try to resolve the matter. They could not reach anyone at Expedia because of the time and holiday period. Where we were expecting to arrive, settle into our accommodation we had to sit in reception waiting hours, back and fourth,speaking with various staff before a second room was found for my party. The second room was hastely prepared to accommodate us. It was well equipped but was not properly cleaned and sleeping was uncomfortable as the bed squeaks a lot. Once we settled we enjoy our stay, the staff are extremey friendly and helpful and our Butler was wonderful. We would be happy to visit this hotel again.
for Everyoneby A verified traveler
Posted Dec 28, 2014
Wonderful, but too short. Everything you need for entertainment is on site.
by A verified traveler
Posted Aug 5, 2014
Cons: Fire the desk and reservation staff and replace with people who are responsive, professional and really care about their job.
Hotel desk staff was terrible, as they were not very helpful and not very knowledgeable. When trying to obtain information and help, I was quickly dismissed and told they could not help. The desk and reservation staff was very unprofessional and makes me question why I would want to spend good money to be treated poorly. I would encourage anyone to save the money on the airfare and vacation in Florida if you want the tropical experience.