Ratings based on 451 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom washington dc

Could have been better.

Posted Jan 21, 2015
The grounds & beach are beautiful.the rooms are spacious. The service is slow & terrible. The concierge service didn't want to arrange our return hotel shuttle. The maids didn't turn over the room til early evening & left the tub dirty! We had to call at 4 to get room cleaned. The manager refused to extend the check out even 30 minutes when my pregnant wife was ill.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice getaway

Posted Jan 16, 2015
Pros: Our room location and the availability of space at the beach and pool.
Cons: water pressure in shower; room temperature would not regulate; entertainment was subpa
Location: We stayed on site, so we did not do anything off the resort. The view was gorgeous.
We really enjoyed the peacefulness of the whole resort. The staff were friendly, and we never had issues finding a chair by the beach or pool. The entertainment was subpar, and the food was ok. The dinners were definitely the best, but even then, the food wasn't high quality.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton

wILD ORCHID J ] Wild orchid jamaica

Posted Jan 16, 2015
Pros: clean , friendly and relaxing good food yoga with Cindy was excellent Mello as well was a very fun entertainment person
Cons: It could have used a few more activities Guest library was hidden away, I know that many guests would have donated their beach rea
Location: did zip lining, tubing and a bob marley tour the bob marley tour was long drive but worth it
This was an excellent vacation location. Over all the check in was smooth and uneventful. The rooms were well appointed, but a word of warning the LIGHTING was very poor. Indirect lighting making it impossible to read in the room in the evening and near impossible during the day. The food was good,appes being by far the best part of the meal. There are a variety of choices and I enjoyed not having to make reservations. Seating was very prompt. I did find the service at the French restaurant very very slow. Possibly some wish to linger over the meal for the entire evening. This would not be my wish
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

Generally nice place

Posted Jan 11, 2015
Pros: Peacocks all over were nice to see.
Cons: Maids seem to overlook a few minor things at least once a day. (no towels, no soap, etc.).
Location: It's expensive to leave the property by taxi. Nothing close by, but everything you probably want is right at the hotel.
Food and service were excellent everywhere. Staff were really friendly throughout. The beach is quite narrow, so don't expect a grand wide white sand beach. Appears to be a place really for romantic couples only.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice get away

Posted Dec 30, 2014
Nice place. Not AMAZING but yes it was a nice trip. The room was good but some issues with leaking shower and the toilet was essentially in a little glass closet which was a little wierd and did not provide for privacy among couples like a true door on a bathroom would help privacy. Beach nice. Staff at front desk were great but some other staff were a bit rude. Not sure they pay their employees all that well. I had a nice vacation overall and they took care of us
5 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Great place!!

Posted Dec 27, 2014
Pros: Everything.
Cons: The staff at check in could be more outgoing.
Awesome location. Awesome service. Unlimited booze. Food at their restaurants is amazing. Had a great time. Will go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

It was great

Posted Dec 26, 2014
My say was very good the room great room service fantastic and the whole hotel is great. I am definitely am going back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Our 38th Wedding Anniversary Vacation

Posted Dec 24, 2014
Pros: The view is great from everywhere and the people are incredibly hard working
Cons: IT knowledge. Updated software
Location: Great access to everywhere
The service staff was impecable. The administrative staff lacked the proper I T knowledge to clarely answer billng questions, undserstand them or furnish a compatent receipt
5 out of 5
Recommended
for Couples
by A verified travelerfrom Maryland

Nice hotel and room view. close to the beach.

Posted Dec 22, 2014
Pros: Quality service, spacious room and good food.
Cons: None.
Location: The location is very close to the beach, shopping centers and the airport.
We had a great time and the staff were very nice. Two staff gave us exceptional services; Camille at the front desk and Shakina a drinks server. These two staff made us feel at home and every special.
3 out of 5
by A verified travelerfrom Salt Lake City

Good hotel, ok staff

Posted Dec 19, 2014
This is our 2nd secrets stay, The Vine being the first. Any secrets would have a hard time living up to how great The Vine was. Wild Orchid was very similar in many ways but lacked the attention to detail both in immaculately well kept facilities, and staff. The hotel itself was beautiful and very well built. But it hasn't been kept up like a Cancun hotel would be. For instance, our shower leaked into the toilet room, and corners in the room were disgusting, only mopped and never actually scraped out. There was old trash at the base of our pool umbrella for 2 days straight. Bar counters were never regularly wiped down. And much much more. But this is generally how things were kept. You couldn't go 5 minutes without seeing someone at The Vine cleaning, whether it was inside the elevator or ledges up high that no one would ever see. They took great pride in their hotel where Jamaica did not. The staff was hit or miss on being genuinely nice or downright rude. I had to walk the hotel halls and finally walk into the maids office and ask for an umbrella because our room never had one as all rooms were supposed to. The front desk just told me in more words 'too bad'. I would have had my needs met within minutes in Cancun. Just a different culture is my only guess. Room service was a joke and the lady who took those calls was the most rude person in the service industry I have ever come across. There were also very great staff. I would go to Mexico again in a heartbeat over Orchid