Aerial view

Reviews of Beach Side Condos at Turtle Beach Towers

Beach Side Condos at Turtle Beach Towers
Turtle Beach Tower, Turtle Beach Road, Ocho Rios

Reviews

4.6
Rating 10 - Excellent. 3 out of 40 reviews" "
Rating 8 - Good. 4 out of 40 reviews" "
Rating 6 - Okay. 11 out of 40 reviews" "
Rating 4 - Poor. 6 out of 40 reviews" "
Rating 2 - Terrible. 16 out of 40 reviews" "

5.0/10

Cleanliness

4.6/10

Staff & service

6.2/10

Amenities

4.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kanaisha

Liked: Cleanliness, amenities, property conditions & facilities
This was the BEST place ive ever stayed in. I travel to Jamaica 4 times a year and I will never stay anywhere else. The room is beautiful and spacious. Very clean and its close to EVERYTHING (food clothes gift shops, clubs) etc. The host was also very pleasant and informative, made me feel like I was home. Please book this place u will have the time of your life!!
Stayed 3 nights in Mar 2024
Response from George on Mar 25, 2024
Thank your for your review.

2/10 Terrible

Nickeisha

Traveled with family
Disliked: Cleanliness, room comfort
I wouldn’t let my dog stay here
Stayed 7 nights in Dec 2023

6/10 Okay

marline

Stayed 4 nights in Oct 2023

2/10 Terrible

Tenneil

Stayed 5 nights in Aug 2022

8/10 Good

Nola

Liked: Cleanliness, amenities, property conditions & facilities
The owner is very down to earth and communicable The apartment is clean and the decor is great. We were out of the apartment most times. The veiw is great as well Can't add anything negative as we were out of the apartment most times...Bed is comfortable. We didn't have time to even use the pool or the beach hope this helps.
Stayed 2 nights in Jul 2022
Response from George on Jul 26, 2022
Thank you Ms Nola. We appreciate your feed back. Feel free to call us again

2/10 Terrible

Merga

Traveled with group
Disliked: Cleanliness, room comfort
I stayed with friends for 4 nights…we were very welcomed by the manager as he communicated well…even checking at times to see if we were ok….the hot water was broken on the second night and never got fixed….the room was clean but the sofa beds was so uncomfortable and dilapidated….the passage way was very mucky as no a\c was running Could not wait to get out of that awful place My vacation was Half ruins
Stayed 4 nights in Jun 2022
Response from George on Jul 6, 2022
Sorry for any inconveniences. Hot water was perfectly alright as it takes time for the heater to heat up. i checked in you people and you never complain. it is very surprising.

2/10 Terrible

Sonya

Disliked: Cleanliness, property conditions & facilities
Property nasty. Pool nasty. I was rented a room not presented online..conditions was poor. Worn out utensils, mattress with dip with wire coming out of the hole. No vibes no jamaican musijamaican music. Community filled with Indiaculture
Stayed 9 nights in Apr 2022

2/10 Terrible

Kemar

Stayed 1 night in Sep 2021
Response from George on Apr 22, 2022
Thank you for ur review

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Excellent views of the beach Safe Great access to beach Nice pool Responsive owner Very pleasant stay
Stayed 3 nights in Jun 2021
Response from George on Jun 22, 2021
Thank you for your great review. Please do come again

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
The Apartment complex had a pool and it was easy access to several amusement parks, restaurants were within walking distance. You can even access a tour company nearby. The apartment had several ammenities but its not outfitted for luxury, its a very basic apartment. TV, electric stove top, oven, microwave, kettle, fridge, cable TV, wifi works well. Bathroom very small. Apartment suitable for 2 persons. I would say 3 stars..not bad..
Stayed 2 nights in Jun 2021
Response from George on Jun 22, 2021
Thank you for your review. Please do come again

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
when i arrived, i received a warm and friendly welcome from the caretaker, he was also helpful with helping me fine an affordable repair shop for my car. he his an awesome guy. The first apartment was not the best but the caretaker made sure i was move to a wonderful apartment with a beautiful view throughout the rest of my stay. i am defiantly returning.
Stayed 6 nights in May 2021
Response from George on May 29, 2021
Thank you for review. Will always try my best

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The towels were stained and the room was infested with ants
Stayed 4 nights in Jan 2020
Response from George on Feb 2, 2020
We absolutely apologise for the inconvenience. But surprising you never mention anything like this when we communicated with you. I understand the reason your partner was upset for not getting the apartment on higher floor. But kindly note that we had clearly communicate this with him at least a week before your arrival. You had all the chance to cancel this reservation before your arrival rather than giving the unfair review

6/10 Okay

JBDB.

Disliked: Cleanliness, amenities, property conditions & facilities
No hot water for two days then transfered to another apt rental which had roaches
Stayed 6 nights in Aug 2019
Response from George on Sep 6, 2019
Sorry for that inconvenience. But i believe we made it up with her by offering her a bigger apt.

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location, spacious accommodation, friendly staff and a good manager that goes out of his way to give guest the best possible stay. George is a very reasonable and fair man. Didn't like that property was run down and in need a a major upgrade. If you're a big time investor then you may see this property as a great opportunity.
Stayed 4 nights in Aug 2019
Response from George on Sep 5, 2019
Thank you for your review. We are improving everytime

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The owner was accommodating for check in, however that was the only positive thing about this apartment itself. The first night we came, the apartment was dusty, we were given towels the literally shed on you when you used it, most of the pots and pans had handles that were falling off them. The were these little tiny white bugs that were EVERYWHERE! I was traveling with someone who resides in Jamaica and even they couldn't figure out what it was. The sheets and blankets had stains on them; i could honestly go on and on. This property is severely outdated! After two nights we returned to the apt and someone had come in to clean it; the owner forgot to tell us this so we walked in feeling like someone had been in our place without permission. I have heard there are some really nice places in Turtle Towers; this is not one of them. I would not return nor recommend this property to anyone!
Stayed 4 nights in Jul 2019
Response from Georfe on Jul 16, 2019
It is very surprising that you felt this way about our property. Becoz while you were there we communicate with you and asked you if everything was alright and you had nothing to say. We could have change the apt for you.

6/10 Okay

Verified traveler

Traveled with family
Property was a little old Air conditioner in the bedroom only The plus side it was on the beach
Stayed 3 nights in Jun 2019
Response from George on Jul 2, 2019
Thank you for your review. We are improving slowly but surely

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities
Location was ideal. Pool chairs could be better to allow to switch positions. Only allowed for laying on back. Security was good. Could use a coffee maker in the room. Was not pleased with check in conversation with person over the phone. Somewhat rude and aggressive with payment as if I was trying to cheat him or not pay upon check in.
Stayed 9 nights in Apr 2019
Response from George on May 6, 2019
Thank you for your review. We appologize for any unpleasant situation you had to face during checkin. Allow us to make it back with you next time

6/10 Okay

Verified traveler

Stayed 2 nights in Feb 2019

2/10 Terrible

Amitabh, Trinidad and Tobago

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is very poor , and is not what is represented in the photos on the site, would not recommend.
Stayed 5 nights in Oct 2018

6/10 Okay

Verified traveler

Disliked: Staff & service
Had to book last minute, nice place, they were renovating the board walk and there was no direct access to the beach (we had to walk all around the buildings)
Stayed 2 nights in Apr 2018

6/10 Okay

buddy, new york

Disliked: Staff & service
Closed to beach
The area is very nice and the people are very warm and I would go back to the area . The place is very beautiful and clean. The ocean is beautiful and blue . You have nothing but blue skies. My family did have a wonderful time in the country of Jamaica- no problem man😃
Stayed 5 nights in Apr 2018

2/10 Terrible

Leonie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Horrendous dirty Room!!!
I had the worse accommodation and experience this pass trip to Ocho Rios my room was switched by the owner of the hotel from Turtle Towers to Sandcastle Resorts. He claimed that he had plumbing trouble at Turtle Towers hotel but I guess it was at both hotels. My husband and I would have had a very disheartening time. The toilet couldn't flush the fan in the ceiling was dirty, the shower curtain was rusty and old dirty even. A huge padlock on the narrow balcony with two dirty chairs. Out of my 4 night stay 3 nights of party on the beach from 6pm-12 am with sound music box centered towards the room. It vibrated for those long hours Horrible Horrendous..
Stayed 4 nights in Dec 2017
Response from George on Apr 22, 2022
Thank you for ur review. Sorry for any inconveniences. We will do our best next time around

4/10 Poor

aunt and family, wichita , ks

Disliked: Cleanliness, staff & service, property conditions & facilities
not at all what they advertised
The beach access was blocked off so had to walk a long way to access the beach . Housekeeping came every other day and did not want to change sheets . One day just rotated same sheets on bed . Ran out of toilet paper . Did not clean stove . Towels not fresh and had bleach marks . Not all the same brand or color . No weekend housekeeping available .room looks nice and could be very comfortable if it was clean. Owner very pleasant and tried to be helpful .sliding belcony door does not lock . Clock dies not work .
Type of towels you get every other day  . Bleach marks ect .
Beautiful living room / dinning room space
Stayed 13 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nasty.
This hotel should not be on Expedia because it smells bad, the furniture is old, the kitchen is dirty and the closet in the living room had a lock on it so I was unable to open it.

2/10 Terrible

Shawnalee, Fresno, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean
My checking in process was very slow simply because after 5 PM there is no front desk clerk. I had to wait on the ower to come and check me in. I stayed from Monday to Thursday and no one came to clean my room are offered towels .
Response from George on Apr 22, 2022
Sorry for any inconveniences. But it clearly says on ur itenary that if you are check in after 5.00pm you must call in to inform the time of arrival

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Din't stay there.
I got there at 6:30 pm and the office was closed. there was no one to check me in. The only person was the security gourd in a little run down shed. Got to find out it was not a Hotel but an old high rise apartment building that needs repaires and a make over . From what I have seen I decided not to stay there. Was not happy will never booked there again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing nice
The pictures they have put fool me nothing like that , the people at the desk weren't professional, anyone can walk in and out everything was horrible.

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
hotel amenties,conditions
I had a wonderful time in Ocho Rios it just that the hotel wasn't what I expected
Response from George on Apr 22, 2022
Thank you for ur review. For your kind information this is not a Hotel, it is a condomium complex with Resort amenities

4/10 Poor

Marcia, Maryland

Disliked: Cleanliness, property conditions & facilities
Good Location
Right in the center of town close to everything, room comfortable but not clean, this is not a hotel but a condo owner not a good host, our wifi did not work the first day owner never came back or called to see if it was ok. overall facilities in poor condition and need upgrading. Kitchen cabinets falling apart, we had to buy our own bathroom tissue.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Business trip
Good location

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Dirty and unkept Hotel - Turtle Beach Tower
The first day we arrived the manager George told us that our suite was not ready and he put us in another suite in one of the other tower for that night. The suite he put us in for that night, was very dirty very filthy. The floor in the elevator in that tower was filthy. The bath tub was filthy dirty, the sheet on the beds was dirty, the furniture was very dusty. Overall the room was filthy dirty. We were so upset, we asked for a refund that very night. He moved us to the right suite the following day and the room and bathroom was a little cleaner. The kitchen was dirty, the fridge was dirty. There were open electric wires connecting the light bulbs, nothing covering the bulbs, the floor in the elevator and the hallways was very dirty. Only one elevator worked during our stay and the building have 11 floors. Overall. The hotel is not maintained and I am very disappointed you all have such a hotel listed on your website. I will never stay there again and I would not recommend anyone to stay there. It is so bad, I would suggest you remove it from your listing.

10/10 Excellent

Novelette, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Getaway
Awesome!

4/10 Poor

Mike, Georgia

Disliked: Cleanliness, property conditions & facilities, room comfort
Attn: Turtle Beach Towers POA-ur in trouble!
The Property Owners Associaion is the problem. There are probably countless owners who are not paying their POA Dues and this has lead to liens on property but the POA cannot collect the money until the person sells their unit, this forces those who care and are wanting to keep the place insured and nice, have to pay more and more until they can only afford the minimal. The guards and staff at the front gate were excellent. The younger Jamacian female operator @ the front desk was so very kind and helpful. But there was no service from the owner, wires were exposed and the unit seemed electrically unsafe. Not sure towels were clean or bed, toilet tub did not seem scrubbed clean, but all dishes were clean and kitchen was clean, but no service. Someone would call and say room service was coming, but they never came. Toilet paper and towels ran out. But, beautiful view of the port where the oasis cruise ship comes in and other ships for loading, close to city and could be the best spot in town, but theh POA is in trouble and needs an owner to come in and care a lot and work hard to get this BEAUTIFUL, perfect location place, back in operation!

4/10 Poor

michael, Canada

Disliked: Staff & service, property conditions & facilities
Misleading info About Turtle Towers Comdominium
Up on arriving at Turtle Towers private Condominiums i contacted the owner to let him know that i was going to be late. l got here about 10:30pm that day due to some running arounding in JA. I was disappointed because the so call " hotel" was not a real hotel but merely someone who as a place for rent for the weekend.The pictures on the wed site are misleading, the room was not bright and vibrant as shown on the "expedia wed site". there were no pillows or comforter are towels in bath room when i got there even though "Mr George" knew that i was coming luckily my girl friend and i took our own towels.The bed was a big issue as well i asked for a queen size and was given a king size bed, two single size beds were put together to form king size bed which only devide my girl and i when we went to bed. Expedia wed site said that a complementory break fast was provided but when we got here and asked about break fast we were told we have to buy break fast. I could go on and on, about my experience at Turtle Towers Condominiums but won't all i am going to say is that the experience was terrible and needs to improve ASAP . I would not recommend " Turtle Towels Private Condominium for many reasons. February 24, 2012 to February 27, 2012.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bishop of visiting Church from USA!
I was disappointed. No one was at the desk upon arrival. After waiting for about 15 minutes, I was taken by someone who didn't have ID to the room on "0" floor. Nice Room, but I saw "Waterbugs" and "ants" - No A/C - that did it for me! I was asked to stay one night and then I would be moved to a higher floor. When I was finally moved toward the end of the day, the room was presentable, but could stand some decor and cleanness! Too bad; the rooms could have been nicer!

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from george on Dec 8, 2019
thank you. kindly note the front desk closes at 5.00pm

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
lage ist in ordnung.jedoch gibt es in ochi nur wenige restaurants. der strand ist nicht ansprechend. entgegen der beschreibung -kein frühstück;kein radio,defekter fernseher,defekte mikrowelle,keine tägliche reinigung,kein safe, sehr laut;türschloss defekt! insgesamt sehr abgewohnt und nicht zum weiterempfehlen!