Aerial view

Reviews of Aqua Breeze Inn

2.5 out of 5
Aqua Breeze Inn
204 Second Street, Santa Cruz, CA

Reviews

7.6

Good

Rating 10 - Excellent. 315 out of 1004 reviews" "
Rating 8 - Good. 332 out of 1004 reviews" "
Rating 6 - Okay. 200 out of 1004 reviews" "
Rating 4 - Poor. 85 out of 1004 reviews" "
Rating 2 - Terrible. 72 out of 1004 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 27, 2024
Dear Richard, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

DANILO, Hanford

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very near the boardwalk, beach and pier. Ample and big parking spaces. Quiet and safe
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 22, 2024
Dear Danilo, thank you for sharing your positive experience! We're thrilled to hear that you enjoyed the proximity to the boardwalk, beach, and pier, as well as our ample parking spaces. Ensuring a quiet and safe environment for our guests is always a top priority. We appreciate your feedback and hope to have the pleasure of hosting you again in the future. If there's anything else we can assist you with, please feel free to let us know! Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Elizabeth

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great visit every time i come.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Dear Elizabeth, we truly appreciate your continued patronage and the kind words you've shared. It's fantastic to know that each visit has been enjoyable for you. Our team works hard to provide a great experience, and your positive feedback encourages us to maintain our commitment to excellence. Thank you for choosing us, and we eagerly await the opportunity to host you again on your next visit.Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice stay, no complaints. Easy access to the boardwalk. Clean, comfortable, accommodating staff, great price for location. Will definitely come back!
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 11, 2024
Dear Melissa, thank you for choosing to stay with us and taking the time to share your positive experience. We're delighted to hear that you enjoyed your overall stay, found our accommodations clean and comfortable, and appreciated our accommodating staff. It's wonderful to know that our location and pricing met your expectations. We look forward to welcoming you back on your next visit to the boardwalk. If there's anything specific you'd like us to improve or enhance for your next stay, please feel free to let us know.Best Regards,Aqua Breeze InnCustomer Care Team

6/10 Okay

Diane

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We liked how close it was to the boardwalk. The bed was comfortable , but too soft if that makes sense. People were very noisy at night. Next time we come to Santa Cruz, we will stay somewhere else. The room was very clean though and heater and AC worked great.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 1, 2024
Dear Diane, thank you for choosing to stay with us and for sharing your feedback. We appreciate your positive comments about the cleanliness of the room and the functionality of our heating and AC systems. However, we apologize for the noise disturbance you experienced during your stay. We understand the importance of a peaceful environment for our guests and will take steps to handle this issue. We value your input, and we hope you will consider giving us another opportunity to provide you with a more comfortable and enjoyable stay during your next visit to Santa Cruz.Best Regards,Aqua Breeze InnCustomer Care Team

4/10 Poor

robert, waynesburg

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were the only ones for 2 nights on our 3 night stay On checking in wr asked for 2 beds instead of 1. Cost $30. After 1 night our t.v. broke so they made us switch room. Took us half hour. Pet fees for 2 dogs 3 nights $130 Clean rooms but could use upgraded. Wouldn't stay again
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Mar 1, 2024
Dear Robert, thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the TV and the room change. Our team is committed to providing a comfortable and enjoyable stay for all guests, and we regret that we fell short during your visit. Your comments about cleanliness and the condition of the rooms are duly noted, and we will handle these concerns with our housekeeping and maintenance teams to ensure improvements are made. Regarding the pet fees, we understand the importance of transparency in our pricing, and we will review our policies to ensure they are communicated to guests. We appreciate your input, and we hope that you will consider giving us another chance in the future to provide a more positive experience.Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the family suite with the kitchen. It was the perfect size for our family of 5. We really enjoyed the location of the property… it was so close to the beach, Boardwalk and wharf…. Very walkable. The staff is amazing. Everyone was very nice. We definitely would stay here again.
Stayed 3 nights in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Jose, thank you for taking the time to share your positive experience with us. We're thrilled to hear that our family suite with a kitchen was a perfect fit for your family of 5 and that you enjoyed the convenient location near the beach, Boardwalk, and wharf. Our team takes pride in providing excellent service, and we're delighted to know that you found everyone to be very nice. It would be our pleasure to welcome you back for another enjoyable stay in the future.Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little gem is CLEAN and comfortable and painted really cute. It is right on the far side of the Boardwalk parking lot, and we could see the rides, and hear the screams from our room. We would definitely stay here again. its no-nonsense, but really clean and cute!
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Hi Lisa,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our hotel clean, comfortable, and charmingly decorated. It's great to know that you enjoyed the proximity to the Boardwalk and the lively atmosphere. Providing a clean and cozy environment is important to us, and we're delighted that you appreciated it. We look forward to welcoming you back for another fantastic stay in the future!Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Charlene

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Nice place to stay across the street from Santa Cruz boardwalk. Close to beach, felt safe,
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Hi Charlene,Thank you for your positive review! We're delighted to hear that you enjoyed your stay with us and found our location across the street from the Santa Cruz Boardwalk to be convenient and safe. We strive to provide a comfortable and secure environment for all our guests, and we're glad you felt that way. We hope to welcome you back for another enjoyable stay next time you're in the area!Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Zane J

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Feb 6, 2024
Dear Zane, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards,Aqua Breeze InnCustomer Care Team

6/10 Okay

Adriana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pros:The people working there are nice. I arrived very late and they called me to ask my ETA and explained to ring a bell, which was nice. Stay here if you need to crash at a safe place with safe parking across the board walk and you are on a budget. Cons:The place is very dated. Even if they clean up it looks bad. If you are looking for comfort look elsewhere. The linens feel like paper, no fabric softener.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 2, 2024
Dear Adriana, thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that our team's efforts to provide a safe and welcoming environment, especially during a late arrival, were appreciated. However, we apologize for any inconvenience caused by the dated appearance and the quality of linens. We value your input and assure you that we continuously strive to improve our facilities and services. If you have any specific suggestions or areas you feel we can enhance, please let us know. We hope to have the opportunity to welcome you back and provide an improved experience in the future. Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Juan

Liked: Cleanliness, amenities
Great stay amazing time nice clean room
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Juan, we're delighted to hear that you had a great stay with us and enjoyed your time at our hotel. Providing clean and comfortable accommodations is our priority, and we're thrilled that we could meet your expectations. If there's anything else we can do to enhance your experience in the future, please let us know. We look forward to welcoming you back for another wonderful stay!Best Regards,Aqua Breeze InnCustomer Care Team

6/10 Okay

Genie

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Sofia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was easy to get to, and neighborhood was safe. It was quieter than I thought it would be for NYE.
Stayed 4 nights in Dec 2023
Response from Customer Care Team on Jan 11, 2024
Dear Sofia, we're delighted to hear that your stay was positive, and that you found our location easy to get to in a safe neighborhood. It's great that the environment was quieter than expected, especially on New Year's Eve. If there's anything specific you enjoyed or if there are ways we can enhance your future stays, please feel free to let us know. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our accommodations!Best Regards,Aqua Breeze InnCustomer Care Team

4/10 Poor

Jenny

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 31, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Owen

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

hongjun

Traveled with family
Liked: Cleanliness, staff & service, amenities
Na
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 1, 2024
Dear guest, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Tanya, Lindsay

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 10, 2024
Dear Tanya, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Response from Customer Care Team on Feb 6, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Adrian

It met our expectations
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear Adrian, thank you for taking the time to share your feedback! We're delighted to hear that your stay met your expectations. If there's anything specific you enjoyed or if there are ways we can make your next visit even better, please feel free to let us know. We appreciate your choice to stay with us and look forward to welcoming you back in the future! Best Regards,Aqua Breeze InnCustomer Care Team

6/10 Okay

Donna, Westminster

Traveled with family and small children
Liked: Staff & service
Needs update to the rooms. Bed was not comfortable. Location was good. Walking distance to the pier and boardwalk. I like the patio seating.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 29, 2023
Dear Donna, we appreciate your feedback regarding your recent stay. Your comments are valuable as they help us improve our services to better meet the needs of our guests. We apologize that the room did not meet your expectations and that you found the bed uncomfortable. Rest assured, your comments about the room's condition and comfort will be shared with our team for review and potential updates. We're pleased to hear that you appreciated our location, particularly its proximity to the pier and boardwalk, and enjoyed the patio seating. Should you have any additional feedback or suggestions for us, we'd be grateful to hear more to enhance your experience during future visits. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved stay in the future.Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Herman

Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 25, 2023
Dear Herman, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

mike

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 16, 2023
Dear Mike, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Aqua Breeze InnCustomer Care Team

6/10 Okay

Donna

Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Dear Donna, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Esteban

Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 14, 2023
Dear Esteban, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Aqua Breeze InnCustomer Care Team

4/10 Poor

Alexis

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Online I thought it was going to be a good motel but upon arrival we noticed out door didn’t close all the way and that it was rotted and rusted. Then when we got ready for bed at about midnight we noticed something on our 6 year olds bed. There was what looked like blood stains and dirt and when we brought it up to the front desk they refused to give us a refund. We ended up leaving a night early after we had already booked the reservation and they would not allow us to have our refund. We had MULTIPLE Expedia agents speak to the manager and when they would call me back after speaking with the manager they would mention how rude and uncaring they were about the situation and absolutely refused even though I had photos of the condition and unsafe room we were in. My fiance had gone down to speak to the manager and he had completely dismissed us and ignored us. I will say as someone who worked for motels for years this was beyond unprofessional and the room definitely was the worst condition I had ever seen. Choose anything else if possible.
Stayed 2 nights in Nov 2023
Response from Aqua Breeze Inn on Nov 8, 2023
Dear Guest, We were never mentioned about this by you until we had a call from Expedia. They called us at around 2 pm about getting a full refund for your stay. At that time you still had your belongings in the room and hadn't yet checked out of the room or removed your belongings. It made no sense to give a refund as you were still using the room and it was well past check-out time. If you had checked out at 11 am we could have refunded the second night, but again we were not mentioned about this until we got the call from Expedia. When your husband came into the office he didn't mention anything and just said you were checking out early. There was no mention of any of your complaints. When you called about your deposit, you didn't mention anything either. We are always happy to help people and make their stay more enjoyable, but avoiding to mention any complaints to us makes it harder for us to help guests out. We are always transparent and willing to help out, but we didn't dismiss any complaints as you didn't mention any of these to us and only now mentioned them through a review. Regards, Aqua Breeze Inn

6/10 Okay

Sean

Business traveler
Liked: Cleanliness, staff & service
Okay place, but noisy. Beds iffy
Well if you're looking for a place to crash for a night or two and don't care about hearing noise or other people, it's only okay. I unfortunately had a room where it was right at the stairway on a Friday and Saturday night and was not pleased with the amount of noise. Noisy partying people, and people going up and down the stairs. Also it seems someone is living in the room above, and a few times it sounded like a kid was jumping through the floor it was so loud. I actually yelled up once and they stopped. I was on business travel and wasn't in the room much other than to sleep, so wasn't totally restful but I did sleep when it was quiet. Also the bed, a little springy, not the best but not the worst. Seemed like old mattress. Oh and one night I did hear some let's say morning couple shenanigans at like 7am the first morning through the walls... :/
Stayed 3 nights in Nov 2023
Response from Customer Care Team on Nov 8, 2023
Dear Sean, we appreciate your feedback about your recent stay. We apologize for the noise disturbances you encountered during your stay, including the noisy stairway, partying people, and the loud activity from the room above. Ensuring a peaceful and restful environment for our guests is important to us, and we regret that we fell short in this aspect during your stay. We also apologize for the comfort of the bed. Your feedback is valuable, and we'll use it to make necessary improvements. If you decide to stay with us again, we'll make every effort to provide you with a more restful and comfortable experience. Please don't hesitate to reach out if you have any further comments or suggestions.Best Regards,Aqua Breeze InnCustomer Care Team

6/10 Okay

Denise

Very load
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 6, 2023
Dear Denise, we apologize for the noise issue you encountered during your stay. Your comfort is important to us, and we regret any disturbance you experienced. Please know that your feedback will be taken into consideration to improve the overall experience for our guests. If there are specific details or suggestions you'd like to share regarding the noise, we'd appreciate hearing them. Thank you for bringing this to our attention, and we hope to provide a more peaceful stay for you in the future.Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 6, 2023
Dear Cindy, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Aqua Breeze InnCustomer Care Team

6/10 Okay

Anna

Traveled with family
Very convenient for the boardwalk.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 6, 2023
Dear Anna, thank you for your review! We're delighted to hear that you found our hotel to be very convenient for visiting the boardwalk. We aim to provide our guests with a great location for their travels, and we're pleased that you enjoyed your stay. If you have any additional comments or suggestions, please feel free to share them. We look forward to welcoming you back on your next visit.Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Jason

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 23, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Patricia

Traveled with group, Traveled with family
Convenient. Wasn’t dirty. Nothing special. I had a room to fit six people. And we had two cars. However, it’s only one car per room allowed to park in their lot which was inconvenient.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 6, 2023
Dear Patricia, thank you for taking the time to provide feedback about your recent stay. We're glad to hear that you found the hotel to be conveniently located and that your room was clean. However, we apologize for any inconvenience caused by the parking restrictions, which we understand can be frustrating when traveling with multiple vehicles. We appreciate your comments and hope you will consider staying with us again in the future. If you have any further suggestions or feedback, please don't hesitate to share them with us.Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Anuradha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean and safe place.
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Nov 6, 2023
Dear Anuradha, thank you for taking the time to share your feedback. We're delighted to know that you found our hotel to be conveniently located, clean, and safe. It's always our priority to provide a comfortable and secure environment for our guests. If you have any suggestions or if there's anything more you'd like to share about your experience, please feel free to do so. We appreciate your input and look forward to hosting you again in the future.Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Deborah

Stayed 2 nights in Oct 2023
Response from Customer Care Team on Nov 14, 2023
Dear Deborah, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

David

Traveled with partner
Very affordable and very close to boardwalk. The only complaint that we have was that nobody was in office the morning of checkout. We tried to get coffee and no one around. Did not answer the phone either. We tried from 6am until 7:45 when we checked out. Good thing there was not an emergency!
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 19, 2023
Dear David, we're pleased to hear that you found Bay View Inn to be very affordable and conveniently located near the boardwalk. However, we sincerely apologize for the inconvenience you experienced with the office being unattended on the morning of your checkout. We understand the importance of providing assistance and ensuring guest safety. We'll share this issue with our team to ensure it doesn't happen in the future. Thank you for bringing this to our attention, and we hope you'll consider staying with us again in the future for an even better experience.Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Samantha

Clean, cute
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 16, 2023
Dear Samantha, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us, and we are glad that you liked the cleanliness. We are very particular about the overall cleanliness and hygiene, and hence, we are happy with your praise. We highly appreciate your decision to select us, and we have thoroughly enjoyed hosting you. We look forward to hosting you soon! Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 17, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Mark

Stayed 2 nights in Oct 2023
Response from Customer Care Team on Oct 16, 2023
Dear Mark, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Cortney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 11, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

8/10 Good

henri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 9, 2023
Dear Henri, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

John J.

Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 28, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Tavare

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 4, 2023
Dear Tavare, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Aqua Breeze InnCustomer Care Team

8/10 Good

Joel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Closest to the boardwalk but far enough that it wasn’t too loud.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 3, 2023
Dear Joel, thank you for sharing your feedback about the hotel's location. It sounds like you found a balance between being close to the boardwalk for convenience and yet far enough to enjoy a quieter atmosphere. If you have any more details to share about your stay or if you have any questions, please feel free to let us know. We are here to assist you further.Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities
Very happy staying here.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Oct 2, 2023
Dear Cristina, we're delighted to hear that you had a very happy stay with us! Your satisfaction is important to us, and we're glad that you had an enjoyable experience during your visit. If you have any more comments or specific requests for your next visit, please don't hesitate to let us know. We're here to make your future stay as pleasant as possible. Thank you for choosing to stay with us, and we look forward to serving you again in the future with the same level of happiness and comfort!Best Regards,Aqua Breeze InnCustomer Care Team

4/10 Poor

Brandon

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Oct 2, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Andrew

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Oct 2, 2023
Dear Andrew, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Cruz getaway!
The only bad thing I found was that there was a coffee machine but no coffee. Luckily there was a restaurant just 3 minutes away for breakfast and coffee!
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 27, 2023
Dear Michael, we appreciate your feedback and apologize for the oversight regarding the coffee. It's great to hear that you found a nearby restaurant for your breakfast and coffee needs. If you ever return to our property, we'll strive to ensure you have everything you need for a comfortable stay. Thank you for staying with us, and we hope you had an enjoyable visit overall!Best Regards,Aqua Breeze InnCustomer Care Team

10/10 Excellent

IRIS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to be close to the Boardwalk, this is the place! It is also close to many restaurants and not that far from UCSC.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 27, 2023
Dear guest, thank you for your feedback! It's wonderful to hear that our hotel's proximity to the Boardwalk and various restaurants was convenient for your stay. Whether you're visiting the Boardwalk or UCSC, we aim to provide a comfortable and convenient base for your travels. Should you plan another trip to the area, we'd be delighted to welcome you back. Safe travels!Best Regards,Aqua Breeze InnCustomer Care Team